Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIn 30+ years, by far the worst Agency I have ever come across or used. I would strongly advise to use another local Estate Agent. I have just wasted 4 months "buying" a house with KFH, on the agreement that I use KFH to sell my house, as we had not planned to sell or move and was not even on the market! We were explicit on several occasions, that we would only sell for that house, due to health and disability. Ed Hocken 'Director' wrote that the Vendors had given us 12 weeks exclusivity. I had to advise about the order of the photos, wording on the brochure and on the very rare case of a viewing (approx only 6 in 4 months), the inexperienced Agents would walk around silently, not selling or highlighting any features or benefits which at the time I thought unusual. I even reduced by £350k to get viewers through the door, but none came and every other house around, went under offer or sold. I kept asking about the Vendors and if they had concerns. We were continually reassured right up to 2 days before passing the house (with my family with disabilities) to find that a family were living there. When I emailed on the next working day, Ed admitted that the house had already been sold. As it takes 3-6 months to buy, clearly they had gone with the other interested party that Ed told me about (claiming that were instead supposedly buying something else with them) from the beginning. The very young Director, even passed on his 'sincere'condolences regarding my parental loss, whilst secretly at the final stages of Completion. Of course, Ed will and does continue to deny any of the above and make up even further lies to cover the deception. We are not naive and understand Agents may need to 'withhold the truth' sometimes and have a back up plan prior to exchange. However to be told that the market should be better the following week (by the 'Senior' young Agent Michael) and then 2 days later see people actually living in the house, is by far the most callous, ruthlesss and cruel treatment to endure. I remain astounded and shocked. I RECOMMEND TO AT LEAST AVOID THIS BRANCH, IF NOT KFH as a whole if this is the way they do Business.
Amanda · 25 July 2024
★★★★★ 5/5
GoogleRommel has been really helpful, straight and honest guy. Helped a lot with our documentation and has been super collaborative. Much appreciated your effort mate!
Andre · 11 November 2024
★★★★★ 5/5
GoogleHad a really positive experience working with KFH. Lucy Maynard is a really lovely person to work with, super helpful, patient and always ensured that she answered all my questions and put my mind at ease every step of the way, eventually finding me the ideal flat to rent that ticked all my boxes! Thank you you Lucy and KFH!
Devashree · 17 June 2022
★★★★★ 5/5
GoogleMichael has been extremely helpful from the start showing us around the property to getting through to completion! We have trusted Michael throughout and he has answered all our questions in time. We would highly recommend working with him for a home purchase!
Kyriakos · 19 November 2023
★★★★★ 5/5
GoogleIn February 2022, we bought a flat listed and sold by Daisy Hill from KFH. Daisy made the process easy, quick, and hassle free. Daisy was pro-active in working with ours and the sellers solicitors ensuring the process kept moving at pace with minimal intervention from ourselves. Thanks very much for your help and support, we would definitely recommend!
Stewart · 17 June 2022
★★★★★ 5/5
GoogleKeelan has been a great help in showing us property, negotiating to secure the property of our first choice and being really informative and responsive throughout the whole process. He even went above and beyond his role to help with issues once we had moved in, that he did not have to do but we really appreciate and he was a great help. Thank you!PositiveProfessionalism
Emma · 17 June 2021
★★★★★ 5/5
GoogleWe would highly recommend using KFH. Our agent was Keelan. He is friendly, reliable and approachable, he never failed to either pick up the phone or ring back and helpfully acted as an intermediary between me and my landlady! He helped make the whole experience a little less stressful. 100% recommend to all our friends.
Thank you Keelan!PositiveProfessionalism
Katia · 17 June 2022
★★★★★ 5/5
GoogleMichael Atiba-Davies worked hard to find the right buyers for our property. He was highly professional and gave good and timely advice. He played a critical role in the weeks leading up to exchange, helping to share information between buyer and seller, and to smooth out potential difficulties. This was extremely helpful at times when the 'legalese' which our respective Solicitors were offering was creating anxiety and uncertainty.
Neil · 17 June 2020
★★★★★ 5/5
GoogleOut of all the properties my wife and I looked at, KFH (all offices) seemed to have the nicest inventory. Service was efficient and very friendly, and we didn't feel like we were bombarded with spam. They sent us info on properties that met our criteria and it ended up that they got our pick. Special mention to Richard Howath who helped us along the way, good guy, great service.
Shaun · 18 June 2019
★★★★★ 5/5
GoogleWe rented my studio-flat in London in march 2022 thank to Rukshana from KFH (northcote road). She exceeded our expectations by following up with our flat requirements despite the fact that the real estate market is a bit over the place right now in LND. Rushana has portrayed exemplary behavior in all aspects of the letting proccess.
Laura · 17 June 2022
★★★★★ 5/5
GoogleKonrad has been amazing helping me secure my rental flat! From start to finish the process was quick and simple with great communication. Would really recommend working with the team and can't thank Konrad enough for all his help!
Caitlin · 19 December 2023
★★★★★ 5/5
GoogleWe just recently had the pleasure of using KFH to help find a property in the Battersea area. Rukshana went above and beyond to ensure the process was as smooth as possible and was always on hand to answer any questions we had. Would highly recommend!
Thaminah · 17 June 2023
★★★★★ 5/5
GoogleWe recently had a very good experience with KFH Battersea. Rita, Joe and Barrington were very professional in the way they operated. Having picked up our property second hand from another underperforming agent, the team managed to get an agreeable offer within a month. Highly recommend.
Nathan · 17 June 2023
★★★★★ 5/5
GoogleAs landlords we used KFH to rent out our property.
The whole process was very professional. Rums was our guiding person through the process. Communication was key and this he provided. He was very informative and supportive.
It was a first class service. Thank you Rums.
The · 17 June 2023
★★★★★ 5/5
GoogleFabulous service, thank you for everything Daisy. From start to finish I was incredibly impressed with KFH- Daisy kept everything moving (despite my useless solicitors) and kept me informed and updated every step of the way. Kind, professional, well above expectations. I’d recommend KFH to anyone and use them again in a heartbeat. Thank you again.
Sophie · 17 June 2022
★★★★★ 5/5
GoogleLucy was super helpful with helping us find a new rental, she was very prompt with communication and informative.
Ryan · 16 November 2024
★★★★★ 5/5
GoogleAfter looking for the "right property" for a while, we managed to be in contact with a few agents during this time. I must say hands down Jake was the best one we met by far. He took on board what we told him we were looking for within our price range and found exactly that, where some agents have wasted our time with being way off the mark.
Zoe · 18 June 2018
★★★★★ 5/5
GoogleA huge thank you to Konrad, Carl and the team at KFH Battersea for letting my flat! They are total professionals, genuinely cared and gave good advice throughout, securing two lovely tenants for 36 months! Highly recommend!
Michael · 19 December 2023
★★★★★ 5/5
GoogleLucy was really amazing, and worked super hard to make sure we got the perfect place for us.
Charlii · 27 November 2024
★★★★★ 5/5
GoogleKFH were great, from the initial meeting where Rita had examples of three recent and comparable properties they had sold nearby, to agreeing a sale within three days of the listing going live - which definitely exceeded my expectations! Thanks to Rita and Joe!
Jonathan · 17 June 2023
★★★★★ 5/5
GoogleDespite the tough market conditions, we successfully sold our Clapham flat, thanks to Michael. He made the whole process easy and straight forward, kept us informed throughout and couldn't have been more friendly to deal with. Thanks, Michael!
Jane · 19 November 2023
★★★★★ 5/5
GoogleOur experience finding a new flat with KFH has been great. Lucy was very helpful throughout the renting process. She is polite and responds quickly.
Luca · 25 July 2024
★★★★★ 5/5
GoogleLucy was helpful and knowledgeable throughout our whole search! She made us feel at ease and had a nice friendly presence. We would highly recommend her to you if you want a trustworthy agent on your side!
Kestley · 24 November 2023
★★★★★ 5/5
GoogleLucy went above and beyond to find my partner a place that was suitable for us. Overall we were in touch with Lucy for around a week before we found a place to rent which is rare in London in the current climate!
Antonia · 17 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
