Trusted Agent profile · London
★★★★★
455 reviews across 1 platform
199a West End Lane, London, NW6 2LJ
Part of Kinleigh Folkard, see every office.
Kinleigh Folkard's office in London, at 199a West End Lane, is rated 4.8 out of 5 across 455 reviews on 1 platform, including 455 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleIf you are looking to buy a property in the area, do reach out to this agency. I dealt with Dillen and he led the whole process from start to finish and made it all happen. Dillen thoroughly knows the market, he quickly understood what I needed and pointed me out the direction I didn't think myself which then worked out perfectly, he made himself available when required and followed it all through in the timely matter.
5/5
GoogleDavid, Joe, Jamie and Samie were great to deal with: really personable, warm, efficient and above all honest. I never felt like I was being given the sales patter or told something they thought I wanted to hear. In my experience this is rare with estate agents and in that sense they are gold. I would absolutely use them again were I buying or selling in the area.PositiveQuality
5/5
GoogleCan’t speak for the sales or letting but the mortgage advisor Med Moroglu was fantastic for us. We initially had a meeting where he happily explained all of our options and assessed our borrowing potential. We didn’t end up finding a property till 6 months later but Med was happy to pick up where we left off. He was very efficient with arranging the mortgage and got us a very good deal.
5/5
GoogleWe have been clients of KFH West Hampstead for about 12 years now. The lettings manager James Boal and his team have always delivered. Extremely satisfied with their work and knowledge of the market.
5/5
GoogleOceane has been amazing during the process of securing a rental property for us. She was super friendly, quick to respond to any emails/queries and made the whole process super easy. Thank you Oceane for all your support we are so grateful and appreciate you going above and beyond!
5/5
GoogleChloe Everitt and team at KFH were excellent throughout the end to end process of selling my house in West Hampstead. The team really are experts in the area, and Chloe in particular is incredibly conscientious and passionate about what she does. I have no doubts about recommending their services, and believe this really is a case of getting a premium service at great value.
5/5
GoogleWe were very happy with the service we received from Kelly Duffy at KFH. She was very professional, arranged a viewing as soon as she could on the day for us and kept us up to date with all the information we needed during the course of the day and finally we successfully managed to rent the flat with her guidance . Excellent customer service ! Thank you Kelly.
5/5
GoogleNye Newcombe did a great job in organizing our new rental.
Thank you so much for your wonderful feedback, Dominic! We're delighted to hear that Nye Newcombe provided you with reliable service in organizing your new rental. We look forward to supporting you again in the future!
5/5
GoogleI have worked with Rebecca for years when she was based in the Chiswick office. As an overseas landlord, I rely heavily on both service suppliers and agents, and Rebecca has always responded promptly and proffessionally to all my queries and needs. I have worked with KFH consistently for more than a decade and I could not be happier with the services recieved.PositiveResponsiveness, Professionalism
1/5
GooglePlease do not use their services. They are liars and cheats. Their senior negotiators have no ethics and tell you “white lies” to just ease of a situation. We had put down an offer and the negotiator led us on and told us he could bring down the price at a said amount and made us move forward with an offer. Now he takes a U turn saying he was fairly confident which was false. This was after we confirmed twice if he had spoken to the landlord on lowering the price. He then has the audacity to phone me and tell me that the landlord wants to wait on his original listed price. Right after he hangs up, next minute I can see that the property reads as “Let Agreed” on Rightmove!! Absolutely terrible people! Avoid at all costs. They are not at all working in your favor. Totally get that this is a cut-throat market but one cannot stoop so low. Shame on them!
5/5
GoogleNye Newcombe was readily available whenever I had questions or needed assistance. His prompt response and clear communication were extremely appreciated.He’s support throughout the referencing and paperwork process made me feel so confident. Thank You Nye.
5/5
GoogleNye was very professional, easily reachable and friendly throughout the rental process
1/5
GoogleThis review is my my personal experience which will hopefully help other tenants to avoid a similar situation. Throughout our tenancy our needs had been continuously neglected, any fixtures prolonged for months, at the lowest point leaving us without a fridge for 6 months (!!!!) at which point we had to raise an official compaint to the seniors of the agency. Our requests to return the deposit were ignored, forcing us to raise a dispute. In the dispute they accused us of breaking window blinds (we had been asking them to fix those blinds for months before the end of our tenancy all of which was documented), and the dishwasher (while also submitting the evidence that the dishwasher was in good condition upon our check-out). We won the dispute, because they had no grounds of keeping it, but the amount of time that had been wasted on this will not be possible to reclaim. For future tenants, make sure you document everything before moving out - ensure that any unfixed things are signed off of your liability in written form, taken photos of empty cupboards and rooms etc.
5/5
GoogleI was very pleased with the way I was dealt with at the agency. Med Moroglu and Spencer Stylianou were always professional in their behaviour, clear in their communication, efficient and effective in their work and very friendly at the same time. They quickly understood exactly what I was looking for and managed to deliver exceeding my expectations. I would definitely recommend both of them and the agency they work for.
5/5
GoogleWe had a fantastic and smooth experience working with Sam from KFH West Hampstead. He was so patient with all our questions and gave great advice for our first move down to London. Everything was very professional and timely - big thanks to you Sam!
5/5
GoogleThe KFH West Hampstead team were amazing to deal with whilst we tried to find a flat to rent in the area. They were professional and extremely accommodating from the outset. Special thanks to Reece Wallace who went above and beyond to find us our new home! I would highly recommend him and this team to anyone moving homes.PositiveQuality, Professionalism, Value
5/5
GoogleBy far the best Estate agent in West Hampstead. David and his team were very honest and so helpful through a stressful process of selling our flat. They also got us the best price!
5/5
GoogleWorking with Jamie and the team at KFH West Hampstead was a great choice for us when selling our flat. They have unparalleled knowledge of the market in the area and communication was always very prompt and very polite. I would definitely recommend them if you're moving out of or into WH!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAndre Williams was super helpful with our property search. He was enthusiastic, professional and showed great care to detail to make sure we had a seamless experience. Thank you again to the team
5/5
GoogleThe KFH team is truly incredible! Especially Andre! What an absolute pleasure to work with him, swift, professional, caring and a legend. Wholeheartedly recommend these folks, we were on the market for months looking for the dream home... and they made it happen!!
1/5
GoogleI emailed luke twice and he responded both times, I was asking for information on Homdale rd property. I then emailed him twice asking for a viewing and I have no response to both emails 🤷♂️ unprofessional …
5/5
GoogleI have bought a flat a few months ago and without Luke P. it probably wouldn’t have happened! He was great and very helpful, supported me while I was dealing with a terrible solicitor and I could not recommend him enough! Thank you!
5/5
GoogleKam was great throughout the tenant finding process and kept us updated on progress at every key stage. Highly recommend
5/5
GoogleSam Buckwald was really helpful in helping us try to find a property. He was very responsive and gave us great insight into the market and what to expect from the process.
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