Kinleigh Folkard and Hayward Lettings reviews

★★★★★ 5/5

Google

From the minute Jack picked the phone up, things went in such smooth and trouble free manor. Jack understood exactly what I was hoping to achieve in renting my flat out . He was professional, honest & swift in securing a tenant in less than a day day It was real pleasure to work with Jack I highly recommend Jack and the very well managed office of KFH St John’s Wood to anyone looking to rent their property out.

Max · 16 April 2025

★★★★★ 5/5

Google

Rob was amazing! They were professional, patient, and made my apartment search stress-free. They listened to my needs, found great options, and kept me informed every step of the way. I highly recommend them to anyone looking for a new home!

Vani · 16 April 2025

★★★★★ 5/5

Google

Robert was an amazing agent and helped myself and flatmates get the flat of our dreams. Rob was so helpful at every step and truly went above and beyond. We are all so grateful for his help!

Lily · 16 April 2025

★★★★★ 5/5

Google

I was very happy with the work by Kinleigh Folkard & Hayward St John's Wood regarding the sale of my flat in NW8. It had languished on the market for around 10 months with a different estate agent. Rajan Shah and Monica Nicastro took over the contract and immediately provided helpful advice and organised new professional photographs. The flat went live on their website on 13 February. They conducted a large number of viewings very rapidly and by 20 February a sale had already been agreed. Kinleigh Folkard & Hayward staff remained calm and professional throughout. I would have absolutely no hesitation in recommending them if thinking of selling a property.

Yassin · 12 June 2025

★★★★★ 5/5

Google

Rob Jermain was professional, responsive, and really helpful throughout my flat search. I appreciated his support and would happily recommend him to others.

Gautam · 11 July 2025

★★★★★ 5/5

Google

Rob was fantastic - he remembered me and my specifics, got in touched and help me secure a property within a day. Brilliant from start to finish, thank you!

Tanya · 16 April 2025

★★★★★ 5/5

Google

Bobby Jay was extremely helpful in understanding what we were looking for in terms of rental properties and showing us the best available ones in the st johnswood area.

Rahul · 16 April 2025

★★★★★ 5/5

Google

I had a wonderful experience working with Ayyub and Raj on our property purchase. Ayyub was always available, responsive and professional.

Mannat · 11 July 2025

★★★★★ 5/5

Google

Boby Jay was amazing to work with! He was professional, friendly, and made the whole process smooth and stress free. Highly recommend him!

Harumi · 11 June 2025

★★★★★ 5/5

Google

Thanks to Rob’s help👍🏻 very helpful on providing relevant properties and answered to our questions in a professional manner …

T · 16 April 2025

★★★★★ 5/5

Google

Had the honor of meeting Barnaby from KFH about a month ago now. Was in town with my parents looking for a place close to my new school program, and Barnaby went out of his way to fully show us the apartment building, walk us to the nearby train and past the nearest park, and tell us about the area in preparation for moving here for the first time. He is extremely personable, kind, and professional. Out of all the various places we were shown, Barnaby was the agent that stood out to us the most. He followed up with more potential properties and offered help past his due. Thankful to have been assisted by him.

Connor · 17 January 2024

★★★★★ 5/5

Google

Ben showed me a property and was professional, friendly, and easy to deal with. He knew the property well, answered all my questions, and followed up promptly afterwards. A smooth, positive viewing experience - would definitely recommend!

Claire · 16 February 2026

★★★★★ 5/5

Google

Sunny is a fantastic agent, constantly chasing up the solicitors and brokers to try and push through our sale. KFH in general are great in the local area as have now been involved in so many transactions around SJW. All the team are very approachable and work well for both sides.

James · 16 April 2025

★★★★★ 5/5

Google

Rob has been great to work with his communication through out my viewing process has been unrivalled. Definitely recommend

Jesus · 16 April 2025

★★★★★ 5/5

Google

Barnaby was extremely helpful when my partner and I were looking for a property to rent in the area. The place we originally wanted to view had already gone, but Barnaby suggested a couple of places that were due to come on to the market soon for viewings. One of the apartments was absolutely perfect, the only reason we didn’t take it was because we had a deal to stay in our current place. Highly recommend this estate agent and suggest you ask for Barnaby if you do, he couldn’t do enough for us. We’ll be back when we’re buying in a couple of years.

Edward · 18 November 2023

★★★★★ 5/5

Google

Ben Golan, reaching this level of professionalism in such a short time is truly remarkable. Thank you so much for understanding my property criteria and guiding me in the right direction.

Sema · 16 March 2026

★★★★★ 5/5

Google

I recently bought a flat with Sunny at KFH and had a great experience. He was professional and knowledgeable about the local market, which made the process easier. Sunny was always available to answer my questions. I recommend him for anyone looking to buy or sell a property.

Charlotte · 16 April 2025

★★★★★ 5/5

Google

Bobby was soo lovely helping me with all my enquiries! Very professional, caring and supportive.

Desiree · 16 April 2025

★★★★★ 5/5

Google

Chris was extremely professional. He demystified all of the ins and outs of letting a flat in London. My roommate and I are both from North America and were moving to London to pursue higher studies. Chris was responsive to our virtual requests for information (virtual viewings etc.) and he turned out to be one of the best estate agents I have ever dealt with! Thank you Chris for your professionalism, patience, communication, and care in helping us navigate the rental process from afar.

Reuben · 19 September 2023

★★★★★ 5/5

Google

Kinleigh Folkard & Hayward are hands down the best and the most professional letting agents in whole of UK. They have a very seamless and hassle free onboarding process. Especially the staff at St John's Wood branch. The two agents Joshua Selby and Alex have gone out of their way to help me find a place in a very short span on time in central London. Joshua and Alex have not only have helped me find a place but also helped me shift into the place within the span of just 15/20 days without any problems in the process. They both have gone out of their way to help me and would attend my calls anytime of the day, even after work hours regardless the time. A big thank you and shout out to Joshua and Alex for helping me out in just a short span of time.

Kaushal · 21 July 2023

★★★★★ 5/5

Google

I recently completed on the purchase of a flat in St John’s Wood. I did the first viewing with Henry who also showed me a few other flats in the area. Henry was so polite and helpful and also very supportive in what was quite a stressful situation for me. He went the extra mile when I wanted a flat that I lost but which later came back on the market. I would also praise very highly Paul, the manager. After the sale was agreed he managed the period up to and including completion which was hugely stressful for all parties. I couldn’t praise this branch of KFH enough. Everyone in the office was so polite and courteous. I would definitely recommend this branch and use them in the future.

Anji · 21 July 2023

★★★★★ 5/5

Google

Rob was very good and helpful - found a flat quickly

Hugo · 18 April 2025

★★★★★ 1/5

Google

If there is an option of 0 star, I would go for it without any doubts!!! The agent Nina is very unprofessional and rude. So avoid using this agency if you have other chances. Initially, agent Ali asked me for a preferable viewing time, but without my reply and confirm, he booked a viewing slot for me as if I would be available at that time. I requested another time slot and waited for around 2 days for his reply (just a day before the viewing). He didn’t manage to host me for the viewing and referred it to his colleague Nina. On the viewing day, I asked my friend to go with me and it took us around an hour for driving to the place. We arrived a bit earlier than the confirmed viewing slot just to ensure that we would be on time for it. It is the basic politeness in my culture. HOWEVER, I got a very short notice (less than an hour before the confirmed viewing slot), and only by a phone message, from Nina that the viewing needed to be rescheduled. In her initial message, there’s no any word or sense for showing her apologies of causing this inconvenience. All the words and messages were stating that there’s no any mistakes / responsibilities should be blamed / taken by her or the agency. I made a call to her after receiving the message and said if I could view the property for a couple of minutes. And all Nina said was about how busy she were at that moment and couldn’t make any attempts or try to find a solution for me, but asked me to reschedule the viewing. Nina is also a RACIST as she then replied to me “you are not listening clearly”. Obviously, after the phone call, she could easily tell that I’m not a native speaker. In this case, if I were in her shoes, I would probably talk more patiently and slowly for letting me know the situation or at least trying to give me another agent’s contact information for assisting me if she was INDEED very busy. Ironically, she spent a lot of time texting me looong messages afterwards just to emphasise that she’s busy at the moment and could not assist me further. If you want to find a professional and polite agent for helping you get a suitable property happily, AVOID using this agency!

M · 16 June 2023

★★★★★ 5/5

Google

I worked with Sabhah Mahmood to find a flat to rent in St. John's Wood. Sabhah was very helpful during my search, suggesting properties that fulfilled my requirements and eventually I found a really good flat at the right price. Sabhah was very responsive from beginning until the end of the process; answering my questions even after I signed the tenancy agreement -- this left a very positive impression on me. In short, I would recommend contacting Sabhah if you want to find the right flat for you in St John's Wood.

Almario · 16 June 2023