Trusted Agent profile · London
★★★★★
649 reviews across 1 platform
251-251b Wimbledon Park Road, London, SW19 6NW
Part of Kinleigh Folkard, see every office.
Kinleigh Folkard's office in London, at 251-251b Wimbledon Park Road, is rated 4.9 out of 5 across 649 reviews on 1 platform, including 649 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Kinleigh Folkard and Hayward hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Kinleigh Folkard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI recently rented a property through KFH and was really impressed with the support provided by Rosie Wiley. Rosie took the time to understand what we were looking for, found properties to match our criteria quickly and was very professional and responsive throughout. Thank you for making the process as seamless and stress-free as possible!
1/5
GoogleI have always managed my Saturday viewings so that my schedule is properly arranged. Unfortunately I have been waiting at one property for more than 15 mins without anyone contacting me. I called the office just to find out that this property is under offer!! No email, no phone call or voice mail to let me know about the situation before that. She asked me whether I still want to view the second property as booked with the same person and I agreed. I have been waiting at the front of the property for awhile which is fine. I asked about the details. She said is Illegal to tell me how much for service charge and ground rent. She will email to me later. Noticing my shocked face..She asked “any problems?”(With a serious face) - I do not see any point of arguing with her. Until now I have not received any email from her about the details of the property as promised. I have wasted a lot of time with someone that is unprofessional and has an attitude problem! I definitely not deal with this branch anymore. P.s.Basic manners is important. Please learn how to say apologies or sorry - it would be appreciated more than saying “any problems!!”
“Hi Jitty, Thank you for taking the time to review us. Here at KFH we take all feedback seriously and are sorry to hear that you were not satisfied with your experience. As such, we have investigated into your review. It is from our understanding that our agent met you at the property on time after attempting to contact you via email and telephone. This was to let you know that the property was no longer available for viewing. After offering to show you another property, it seems you requested the ground rent and service charge information to which our agent did not have at hand. However, after our agent offered to find this information out for you, you said you did not wish to view the property as well as declined to reschedule. We appreciate your frustrations and are sorry that you were left disappointed. Our customers happiness is very important to us, so if you would like to schedule in more viewings or talk to us in more detail about this situation please contact your local branch. Wishing you all the best for the future. Kind regards, KFH”
1/5
GoogleI have always managed my Saturday viewings so that my schedule is properly arranged. Unfortunately I have been waiting at one property for more than 15 mins without anyone contacting me. I called the office just to find out that this property is under offer!! No email, no phone call or voice mail to let me know about the situation before that. She asked me whether I still want to view the second property as booked with the same person and I agreed. I have been waiting at the front of the property for awhile which is fine. I asked about the details. She said is Illegal to tell me how much for service charge and ground rent. She will email to me later. Noticing my shocked face..She asked “any problems?”(With a serious face) - I do not see any point of arguing with her. Until now I have not received any email from her about the details of the property as promised. I have wasted a lot of time with someone that is unprofessional and has an attitude problem! I definitely not deal with this branch anymore. P.s.Basic manners is important. Please learn how to say apologies or sorry - it would be appreciated more than saying “any problems!!”
“Hi Jitty, Thank you for taking the time to review us. Here at KFH we take all feedback seriously and are sorry to hear that you were not satisfied with your experience. As such, we have investigated into your review. It is from our understanding that our agent met you at the property on time after attempting to contact you via email and telephone. This was to let you know that the property was no longer available for viewing. After offering to show you another property, it seems you requested the ground rent and service charge information to which our agent did not have at hand. However, after our agent offered to find this information out for you, you said you did not wish to view the property as well as declined to reschedule. We appreciate your frustrations and are sorry that you were left disappointed. Our customers happiness is very important to us, so if you would like to schedule in more viewings or talk to us in more detail about this situation please contact your local branch. Wishing you all the best for the future. Kind regards, KFH”
5/5
GoogleMy sister and I used KFH recently, our letting agent Keith has been outstanding and so incredibly helpful. No only is he quick to reply to any queries, he is also very energetic and positive. 10/10
5/5
GoogleKeith showed me round some lovely properties. He was very knowledgeable and was able to answer all the questions I had. Keith was very friendly and nothing seemed too much trouble. He was knowledgeable about the local area also which was a bonus. Thanks for all your help Keith.
5/5
GoogleDorota has been hugely helpful during the whole process of finding a flat in south west London. She kept us updated and informed during every process of finding our flat which we have been extremely grateful for, especially during the current market of renting. Thank you so much :)
5/5
GoogleI have had such an enjoyable experience dealing with KFH and that is thanks to Keith. He has been easy to contact and very helpful answering all my questions!! If you need to let a property Keith is your guy to help you out!
5/5
GoogleVery happy with the nice treatment, Dorota was always very helpful at the time of finding a great place to live. Im confident to recommend ✨✨👍 …
5/5
GoogleThe Southfields Team is exceptional! Amanda, Mya and Nathalie worked hard to find an apartment for me to rent. Didn’t matter how picky I was they continued to keep me updated on any new apartment available in Southfields. Eventually I have found an apartment through a different agency but nevertheless I would always recommend Amanda, Mya and Nathalie! Thank you!
5/5
GoogleConnor, Laura and Grant handled our house sale professionally and kept us informed at every stage. Connor was excellent at helping us manage several key issues that required liaison with all stakeholders. A great experience!
5/5
GoogleConnor was absolutely brilliant in managing our house sale. So much so we are hoping we find our next purchase with the KFH team too! Thanks!!
5/5
GoogleDorota has been great in finding new tenants for our property, she has kept us informed at every stage, responded quickly and accuratly at all times, and has gone the extra mile, all always with a smile. She has been a pleasure to work with.
5/5
GoogleDorota helped guide us to make an offer that the landlord accepted immediately. She was very responsive in answering questions and coordinating with the landlord regarding some additional requests. Working with Dorota was a great experience even in the current market which is very difficult for renters.
5/5
GoogleKFH have been a great agency to go through, they helped us massively in our hunt for a home and were very attentive. I highly recommend Keith, he has been great in keeping us up to date on everything. Thanks Keith
5/5
GoogleDorota was very helpful and made the whole process of renting a new property as easy and as painless as possible. The only fly in the ointment was HomeLet, the third party KFH use. Their software is abysmal and they have hassled me relentlessly to buy insurance etc. That's not Dorota's fault but KFH please do something about it.
5/5
GoogleLaura and Connor provided the utmost professional and attentive service. They maintained in contact continuously and provided expert advice to ensure we made significant decisions in our sale, that suited our needs! Their tenacity …
5/5
GoogleIf you're renting a property, I'd highly recommend dealing with Rosie at Southfields KFH. Rosie was professional, accommodating and genuine when she helped me find a property and navigate the London rental process labyrinth. Rosie really has the personal touch and it felt like I was her only client. Well done, and thanks, Rosie! KFH are lucky to have you.
5/5
GoogleOliver is consistently efficient, gracious, personable and he communicates regularly. I've been told house buying is stressful and ,whilst it is a drawn out process, I have felt in safe hands and not at all anxious. Much of this has been down to Oliver. I'm very grateful. I would choose him again and couldn't recommend him more highly to you.
5/5
GoogleI recently struggled to find a place that was right for me and was on my last hopes when I met Keith Choruma at KFH Southfields. His refreshing and proactive approach gave me hope and made the experience much more enjoyable. His communication skills were exceptional and he always kept me up to date. I can’t thank him enough for all of his help and would recommend him to anyone in heart beat!
5/5
GoogleKFH in Southfields have been brilliant in marketing my apartment. Everything went really smoothly and I got a tenant within days; had 8 to choose from, so brilliant. Jay, Keith and the whole team have been very professional and helpful. Well done all of you!
5/5
GoogleMany thanks to Dorota for helping us to secure our new flat - lots of great communication and support in getting us our dream move :)
5/5
GoogleDorota has been absolutely fantastic and such a help throughout the process of finding a new property. She was able to arrange more than one viewing for us and was really supportive with all our paperwork - thank you Dorota!
5/5
GoogleKeith is a top man… always went above and beyond to make sure the search and move in were as smooth as possible!
5/5
GoogleThe team at Southfields has always helpful in letting and reletting my apartment over many years, especially Keith for sorting last minute glitches!
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Yes. In The Trusted Agent 2026 awards: Kinleigh Folkard, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Kinleigh Folkard and Hayward hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
