Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleOther than setting up camp in KFH offices, I’m unsure what more we can do to cajole the agents into solving the numerous problems they have created for us with regards to our rental. Our constant calls and emails have been met with various non-answers which has left us in an unclean property, filled with litter with plaster falling from the walls and no keys. What a disaster - avoid letting from KFH at all costs!
UPDATE: 1 week later, the issues are still not resolved
UPDATE: 2 weeks later, the issues are STILL NOT RESOLVED!
UPDATE: 1 month later, still no resolution
Lizzie · 29 July 2019
Agent replied
Hi Lizzie, we are sorry to hear that you are not happy with our service and want to thank you for your review.
From speaking to our agents, we have been informed that they have been in contact with you to try and resolve these issues. If you would like to speak further, please contact your local branch. Wishing you all the best for the future in your new property.
Kind regards,
KFH
★★★★★ 5/5
GoogleFrancesca was the key to finding a dream flat in London (and in record time). Exceptionally friendly, helpful, and effective. One day in the flat and already been recommending her and KFH Crouch End to others.
David · 24 October 2023
★★★★★ 5/5
GoogleSienna has been amazing and has made my first time experience nothing but pleasant, i cannot thank her enough, she’s been nothing but profesional and kind.
Michelle · 21 May 2024
★★★★★ 5/5
GoogleFin and the team at KFH worked very hard over a long period of time to get my property sale over the line, and were undeterred by multiple challenges of various kinds. Always very professional and responsive. Would highly recommend.
Jack · 30 June 2023
★★★★★ 5/5
GoogleHighly recommend Fatma Kemal at KFH Crouch End. She showed us one property which wasn't suitable, but that experience enabled Fatma to better understand our brief and requirements. Friendly, warm, and professional, Fatma exceeded expectations by coming up with the perfect property the very next day. Working with Fatma made the whole process a pleasure.PositiveResponsiveness, Professionalism
Rebekah · 25 August 2021
★★★★★ 5/5
GoogleMy husband and I had a great experience with KFH. Our estate agent Abdi was professional, friendly and genuinely cared about getting us into a home we were happy with. We still say hi to each other when we see each other on the Crouch End high street.PositiveResponsiveness, Quality, Professionalism
Rose · 21 June 2022
★★★★★ 5/5
GoogleWe were very pleased to have chosen KFH to help sell our house. Everything was very professionally managed. Once we had found a buyer Robert did an excellent job of keeping things moving on to a successful conclusion and following up on our questions. Thanks to the whole team.
Paul · 30 July 2022
★★★★★ 5/5
GoogleWe had a great experience with KFH Crouch End team selling our house. Entire KFH team was so friendly and professional throughout the sale process, Robert in particular. His house market knowledge is exceptional. Thanks to his patience, perseverance and overall professionalism, our sale process concluded seamlessly. Thanks Robert!
BBokan · 30 July 2022
★★★★★ 5/5
GoogleJames Hillier was incredibly helpful taking his entire afternoon to show me six different properties. He was very patient and made sure I knew exactly what was happening at each stage. He made himself available at all times and I wasn't made to feel pressured throughout the entire process.
I highly recommend KFH Crouch End, (especially James) for all your housing needs.
Sj · 29 July 2019
★★★★★ 5/5
GoogleVery professional service and Harry Smith in particular was brilliant on the sales side.
I also dealt with Nicole Furrer Marla on the Lettings side of KFH. She is the best in the business!
Would highly recommend KFH whether you are looking to let or sell your property.
John · 30 July 2022
★★★★★ 5/5
GoogleJack and Khadijah were great - knew I had been looking for a while and called as soon as our amazing new home in Crouch End came up on the market. Super smooth and totally efficient, we were moved in without a hitch - couldn't recommend more highly!
James · 30 July 2022
★★★★★ 5/5
GoogleFrancesca Ottley has been a joy to deal with from start to finish. Real estate agents have a pretty bad reputation but Francesca has proved every single one of those to be wrong. A superstar
Toby · 24 September 2023
★★★★★ 5/5
GoogleThe service I received was excellent and the speed in which they were able to secured a new tenant for my property exceeded my expectations. All members of staff involved in the letting process were highly professional I dealt with Nicole Furrer and James Hillier and I would have no hesitation in recommending them or using them again in the future.
Stefania · 29 July 2019
★★★★★ 5/5
GoogleHarry and KFH were very helpful with our recent move. There was good communication throughout and he helped liaise with the vendor on preferred moving dates and ensured a swift and smooth process.
Nicola · 24 October 2023
★★★★★ 5/5
GoogleJayden at KFH Crouch End was a pleasure to work with, showing us countless houses with a smile on his face before we eventually found just what we wanted, and then did a great job of working with our agents David & Sebastian at KFH Southgate to keep a tricky 5 home chain together despite many obstacles. I owe that man a beer.
Rich · 31 July 2017
★★★★★ 5/5
GoogleSienna was brilliantly helpful. Really polite, knowledgeable about the property, and gave me the time I needed to look round. Also very attentive on e-mail. Many thanks.
Will · 21 February 2024
★★★★★ 5/5
GoogleWe recently sold our flat with KFH, Harry Smith being our main point of contact. Harry is professional and knowledgable. Always consistent with communication. We are so grateful for Harry and the team for everything they have done and highly recommend! Thank you!
Carmen · 2 December 2022
★★★★★ 5/5
GoogleA thoroughly excellent service from Barrington and his team; David, Harry and Finn. A probate sale handled sensitively with experience and efficiency. I cannot recommend them highly enough.
Sally · 22 January 2024
★★★★★ 5/5
GoogleReally great help and communication through whole process from Jack Terzoli, showed us round the property and helped us with every step of the renting process, making it quick and efficient from putting in our offer, to getting the keys! 100% recommend Jack :)
Laura · 3 October 2022
★★★★★ 5/5
GoogleWe recently purchased a property through KFH, and our estate agent Jayden was fantastic. We've experienced pushy and rude agents in the past, but Jayden was professional, understanding and extremely helpful throughout the buying process. His colleagues were also courteous and friendly. In all, I'd highly recommend this estate agency if you are looking to buy in the area.
Oliver · 29 July 2019
★★★★★ 5/5
GoogleFrancesca Ottley is my #1. She went above and beyond for us when looking for a new flat and helped us every step of the way, even through our most annoying questions!
Nora · 24 September 2023
★★★★★ 5/5
GoogleI recently had the pleasure of working with KF&H to rent a property. Sienna Whyte's communication was excellent, always prompt and clear, which made the whole process smooth and stress-free. Would highly recommend to anyone looking for an estate agents. Thank you for making this such a positive experience!
Rory · 20 March 2025
★★★★★ 5/5
GoogleFIN and David were good at keeping the ball rolling at difficult points during the sale.
Fin was good at being the go between and keeping everyone informed . Would recommend this Estate agent.
Amanda · 23 July 2023
★★★★★ 5/5
GoogleAbsolutely fantastic! My expectation in every way.Their expertise,communication, and negotiation skills were top notch, making the entire process seamless and stress free.Highly recommend!”
Hafsa · 20 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
