5/5
GoogleAlice has been incredibly helpful and hardworking during our property search. We really couldn't have asked for more. Thank you Alice for everything you have done.
Trusted Agent profile · London
Kinleigh Folkard and Hayward reviews in London
★★★★★
775 reviews across 1 platform
124 Balham High Road, London, SW12 9AA
Part of Kinleigh Folkard, see every office.
Kinleigh Folkard's office in London, at 124 Balham High Road, is rated 4.8 out of 5 across 775 reviews on 1 platform, including 775 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Kinleigh Folkard and Hayward hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Awards
The Trusted Agent 2026 results for Kinleigh Folkard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleZack was great, very responsive and knowledgeable
1/5
GoogleIt's difficult to articulate how terrible KFH are. I'd say that their service was poor, but that would suggest that they were merely incompetent, rather than actively dishonest. They'll encourage you to rent a supposedly furnished place, saying either that it'll have at least a wardrobe and some drawers by the time you move in, leaving you to discover that it won't, once you've put down the deposit, or that all the furniture in the flat is included, even though the majority of it belongs to the current tenants. They're happy to show people round without notifying you and to lie about this subsequently. Only one agent, who presumably wasn't slippery enough, faced any sort of penalty for this. They'll misrepresent contract negotiations to your landlord, presumably to gain more through new tenant fees, and become almost aggressive when you suggest that this isn't acceptable (on being asked why he'd misrepresented our requests and told our landlord that we would definitely break the contract before the end of the tenancy, Will declared that it 'wasn't done through spite or malice', which seemed rather odd). Dealing with estate agents is obviously not something anyone wants to do, but, from a tenant's perspective, both having rented through them and observed their untruth-riddled viewings to prospective tenants, I suggest you do all you can to avoid KFH. A look at the positive reviews on here reveals interesting similarities (dates, details), which would make sense if the service was consistently decent, but it's worth considering that this is a company that employs people that thinks lying about making telephone calls ("oh, er, you must just not have got the voicemail message...I don't know where it can have gone") and not checking appointment times with tenants is acceptable...
5/5
GoogleAlice was brilliant, she was always available and helpful. We love our new home and she made sure everything went smoothly from start to finish!
5/5
GoogleI rent out a small flat that I own through KFH and I cannot fault them and only have praise for them. I have had terrible experiences with other estate agents and I find KFH a breath of fresh air. They are upfront, professional and friendly. I also originally bought the flat that I now rent out, through KFH and found them to be exactly the same through the buying process. They are so different to a number of other estate agents in Balham that I have dealt with in that KFH are honest and have never spun me a line.
5/5
GoogleBen was really helpful and managed every phase of the letting process with extreme professionalism and helpfulness
4/5
GoogleGreat, honest service - Jack was brilliant in helping us throughout our property search. I would definitely recommend KFH to anyone looking for a place to rent in Balham!
5/5
GoogleAbs was such a star in helping me on my search for a rental property! Really friendly, super helpful and great at answering all my questions! Would highly reccomend!
5/5
GoogleWe’ve now used KFH mortgage services for 2 property purchases and a remortgage and couldn’t be happier with the quality of service provided. Kevin and his assistant Heather are always a pleasure to deal with and Kevin has sourced first class products, as well as removing any stress and keeping us constantly updated throughout the process. Couldn’t recommend them more highly enough!
5/5
GoogleAlice was great! Very responsive, and also very accommodating as we were running late. Really appreciated her help answering all our questions and her overall approach. Thanks Alice!
5/5
GoogleWe have lived in the Balham/Clapham area for about 6 years and we've found that there is really ony two Estate Agents that provide excellent service - KFH is most certainly one of them. We have found them to be frank with their advice, consummately professional and have thoroughly competent and pleasant staff. We had the pleasure of dealing with Luke at the Balham branch recently and he's an absolute credit to his company. Without hesitation, we would recommend KFH Balham.
5/5
GoogleI have bought and sold through KFH Balham (2009 and 2016). They provide an excellent service from both perspectives. Without exception everyone I have dealt with has been efficient, friendly and helpful - more than once going 'the extra mile' to try and make things happen. They are brilliant at communicating; act with integrity; and have been 100% supportive, even when things went a bit wobbly (family illness and bereavement). Congratulations to the Manager, Paul Herring - it is clear who sets this culture of superb customer service. I wish all estate agents were this good!
5/5
GoogleAlex was very professional and efficient, achieving three offers on the first day of marketing. He was a pleasure to deal with and so was his team.
5/5
GoogleKFH did a very good job marketing my property, both for sale, and for a short term let when my tenants moved out. Chris in particular was extremely committed to getting my property under offer, and kept me very well informed on the process through to sale. My experience from KFH was much better than with the agent that I originally marketed the house with. I would be very likely to use KFH in the future.
5/5
GoogleI've worked with Will, Abs and the rest of the team at the Balham office for 5 years. They are always very professional and helpful. Highly recommend them.
5/5
GoogleWe recently used KFH to find a rental property in Balham. Ben was our agent and he was very helpful throughout the process!
5/5
GoogleWe have been working with Sally, Will and the team at KFH Balham. They are a delight to work with and always goes the extra mile.
5/5
GoogleExcellent service from Balham KFH. Ben Watts was friendly, helpful and very efficient at finding a tenant for my Tooting Bec flat.
5/5
GoogleAlice has been a delight to deal with; friendly, professional & knowledgeable and always prompt to reply to queries.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAlice was professional and very helpful throughout our property search and showed us many lovely properties. Would very much recommend, thanks Alice!
5/5
GoogleLewis was thoughtful and helpful throughout my property search, taking time to understand my requirements and show me well matched properties. Would recommend KFH and Lewis highly!
5/5
GoogleAbs was great - listened to our requirements and found us a great flat really quickly!
5/5
GoogleSally was so helpful in the process of renting. She made everything very straight forward and so easy! Would definitely recommend to friends and family.
5/5
GoogleA really great experience with Alice from KFH, we had a few bumps along the way but she kept us constantly informed and was always a helpful phone call when everything seemed stressful (especially as first time buyers!). Will definitely use KFH when it’s time to sell in the future.
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Questions about Kinleigh Folkard and Hayward
Has Kinleigh Folkard won any awards?
Yes. In The Trusted Agent 2026 awards: Kinleigh Folkard, London won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Kinleigh Folkard and Hayward hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
