Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAs an international student moving to London for the first time, I must commend and applaud the great service I received from the team at KFH, St. John’s Wood, specifically the work of Rubel Rouf and Rachel Massey.
As someone who is totally new to London and who had spent tireless hours searching for flats online, it was a breath of fresh air to have Rubel help with my search. He not only worked tirelessly to search for the right flat in the area I wanted and at a price I could afford but he took the time to really understand my needs, something that I had not experienced working with other letting agents.
Moving to the UK from Canada and then needing to find a flat within a short timeframe is daunting. Apartments come and go extremely quickly in London and to an outsider trying to get into the market can be stressful. When I contacted Rubel, he took the time to listen carefully to what I was looking for, made some recommendations and only then were we off to look at apartments. During this process I found Rubel to be friendly, honest about the challenges of renting in London, exceedingly hardworking and genuinely interested in helping me find a place that felt like a “home.” Moreover, throughout this process he picked up his phone, quickly responded to emails and if he couldn’t answer a particular question, he connected me with someone who could. In other words, he took the extra step to help me get settled in London.
After finding me a terrific place, he introduced me to the other staff at KFH, St John’s Wood, specifically Rachel Massey, who facilitated the various procedures one must go through in renting in the UK, such as negotiating and fully understanding the terms my lease, signing contracts and organizing rent payments and hookups for utilities. She was utterly professional, friendly and was extremely helpful with getting me through the process. Clearly, they set a very high standard for outstanding service.
I would without hesitation recommend KFH St John’s Wood if you are looking for a please to rent (or own) in the UK. They define professionalism and if I were to remain in London and eventually purchase a property here I would go no further than picking up the phone and calling Rubel and Rachel.
Jishan · 29 July 2020
★★★★★ 5/5
GoogleWe have been dealing with Christopher Hulme for a long while. He was AMAZING! he was patient and understanding, and he was very determined to find a perfect place for us.., just the right energy!
Me and my family appreciate his hard work and already recommended KFH& dealing with Christopher to friends and family!
HayaSK · 10 November 2023
★★★★★ 5/5
GoogleI had a few viewings with Sam Gadackchi yesterday and he was exceptionally professional and went above and beyond. He prepared all the particulars with lease lengths and service charge details added, suggested another viewing I'd missed which turned out to be my favourite, and was so courteous and helpful in general. I've been looking for a property for a few months and he is the best agent i've met so far. Amazing service :)PositiveProfessionalism
Daliany · 25 August 2021
★★★★★ 5/5
GoogleA really caring, professional, attentive, thoughtful team who do their utmost to offer you the best service and any help you need along the way. Christopher Hulme in particular did everything he could to ease the process for me, and was always available for advice and guidance and assistance. An outstanding team.
Mahasti · 22 December 2023
★★★★★ 5/5
GoogleWorked with Ali Karim from the KFH team who was very quick and very reliable. I had the discussion about the place, placed the offer, and received approval in the same day. Definitely recommended.
Marc · 4 September 2019
★★★★★ 5/5
GoogleChris was very helpful with all the renting process. He was very professional and responded all our questions at no time. Many thanks
Ege · 13 March 2022
★★★★★ 5/5
GoogleTaking my first steps into the property market with the purchase of a flat has been a very good experience, thanks to KFH St John’s Wood. I was impressed from the outset by Annabel Hauswirth, KFH’s Sales Assistant Manager, who patiently arranged viewings for a number of properties. She was very knowledgable about the properties we visited and the market in general, and once my offer had been accepted, proved very helpful, efficient and enthusiastic in answering all the questions that I threw at her during the conveyancing process which completed on time. Many thanks!
Catrin · 14 March 2020
★★★★★ 5/5
GoogleDevan is a very kind and supportive man who helped me find a nice flat. He has been very helpful since the first day.PositiveResponsiveness, Quality, Professionalism, Value
Nazila · 20 June 2021
★★★★★ 5/5
GoogleKFH St John's wood has provided good letting services specially when I had to early annul the letting agreement due to health reasons, they got me a new tenant replacement in 10 days in the holiday season of Dec and I had to pay around a £1000 lesser due to their proactive service. Dan and Ali are a good team and they have provided all round support in the peak christmas holiday season and right till the end of deposit refund is extremely commendable.
Rutuja · 8 February 2020
★★★★★ 5/5
GoogleOne of the best experiences i have had with real estate agencies.
Thanks to Ali Karim and Dominic Martin everything was quick and straightforward 👌🏼
Thank you and definitely would recommend these people!
Faisal · 30 July 2019
★★★★★ 5/5
GoogleAnnabelle was a fantastic agent: very responsive and organising well targeted viewings. Following up until completion, I cannot recommend a better agent!! Thanks!PositiveResponsiveness, Quality, Professionalism, Value
Audrey · 20 June 2021
★★★★★ 5/5
GoogleChristopher is very helpful, professional, and quick to respond. He made the entire process very easy by constantly keeping in touch and fully guiding us.
Purva · 25 August 2021
★★★★★ 5/5
GoogleI had a very stressful time with other companies trying to find a suitable property. It was such a relief to find Dominic who took the time to really listen to our requirements. He was friendly, considerate of our needs, professional and gave me hope that we'd find somewhere. And we did! Thank you for making this experience more enjoyable and for giving me a lift to the station after a viewing! I really appreciate it. Wishing you all the best for the future.
Lucy · 16 September 2019
★★★★★ 5/5
GoogleAnnabel Hauswirth has been helpful and efficient in helping us find a property in NW8. It is a pleasure viewing properties with Annabel and she has a friendly and positive attitude.
Shailaja · 8 February 2020
★★★★★ 5/5
GoogleWhen choosing an agent to sell our property, we contacted KFH first - assuming they would do a good job following 10 years of persistent advertising through our letterbox. Not only were we happy with the services they provided, but it went beyond all our expectations. They had our flat under offer within a week, which in the current market was down to their incredibly hard work. The guys in the office worked brilliantly as a team and were all very helpful. Our sale ended up being a long-drawn out process due to reasons beyond their control - however, they chased landlords and solicitors on an almost daily basis for us and worked tiredlessly throughout the whole process. I felt that their role as an agent went far beyond a motivation just to make money - they have a true passion for their work, and do everything they can to make you feel valued as a client. We would consult them again, without a doubt.
Karin · 29 July 2019
★★★★★ 5/5
GoogleI highly recommend this Estate Agency, for it's professional, pro-active and accountable service. They work for their clients throughout the process of finding a reliable buyer, and beyond; continuing to liaise with both parties, and their solicitors, smoothing the process, right through to completion. All members of the team at KFH, St. John's Wood, personally knew, both me, and my property. I was continually updated on all aspects of the transaction and could depend on them for reliable advise on any peripheral issues. Knowing I was in good hands, gave me great peace of mind, in an otherwise stressful situation - THANK-YOU!
Elizabeth · 29 July 2019
★★★★★ 5/5
GoogleI have been using KFH service now for over 4 years, I have had many tenants move in and out of my property. They are very professional in dealing with landlords and they try to negotiate the best deals for you and advise you a lot from their profound experience
Starting from Daisy who is very entithiastic in doing her work and showing the property around to Olivier my French speaking saviour who does all the telephone calls and planning for long hours to make the deals run and finally Dan who is managing the team in a friendly and nice way and becomes very attentive to details when needs be thank you very much guys for the great work
Ramy · 29 July 2019
★★★★★ 5/5
GoogleReally did their best for us in a difficult market. We used them after trying another well known agent in the area and were far happier. The whole team kept us well informed and when things weren't going well tried to come up with ideas/solutions. In fact when any problems arose, during the legal side of things, they did their best to assist and even make sure papers were delivered asap. They arranged meetings to discuss the sale to suit our work schedule (even at 7am in the morning). Even when the exchange of contracts was done, when i know many agents think their work is done, they were more than helpful in assisting us in any way possible. It's a great team, well led by Neil, with Paul and Harry working really hard.
Harris · 29 July 2019
★★★★★ 4/5
GoogleGood experience on the overall. Patient and friendly agents. It went well, but could improve on communication between the deposit and signing the tenancy agreement as sometimes we didn't quite know what the next steps were (i.e. consult about preffered moving dates, updates on the situation of the flat before the moving date). Also, though probably not their responsibility, helping you sort out who the energy providers are would be a big plus, as there was no hint whatsoever 2 weeks after moving in.
Radu · 29 July 2019
★★★★★ 5/5
GoogleThank you for the speedy and simple tenancy process. Moving in to my new home next week and thanks to Ali and his support during the stressful house hunting journey. Excellent service!
João · 29 July 2019
★★★★★ 5/5
GoogleI had a very stressful time with other companies trying to find a suitable property. It was such a relief to find Dominic who took the time to really listen to our requirements. He was friendly, considerate of our needs, professional and gave me hope that we'd find somewhere. And we did! Thank you for making this experience more enjoyable and for giving me a lift to the station after a viewing! I really appreciate it. Wishing you all the best for the future.
Lucy · 5 June 2019
★★★★★ 5/5
GoogleChristopher is very helpful, professional, and quick to respond. He made the entire process very easy by constantly keeping in touch and fully guiding us.
Purva · 27 June 2021
★★★★★ 5/5
Googleit was a very good experience for me because I got from a very good agent ALI KARIM , I cam from France and I don’t know how to do or how it work in London but Ali help me in every thing and explain me every thing . I just tell what I need and it was very fast and great . I recommend 100% and if you are lucky like me Ali will be your agent .
Belkheyr · 29 July 2019
★★★★★ 5/5
GoogleI absolutely recommend the service of this agency , not only for the fast service , efficient but also for their relationship it maintains with their customer , in my case I have been in contact throughout with chris and rachelle , who have really been there at all times , who have found me solutions to any problem. I thank them a lot . really good experience
Berrada · 13 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
