Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNye was very helpful and efficient with our property search and move, even going so far as to help us measure for our new furniture before moving in.
Olivia · 13 October 2025
Agent replied · 13 April 2026
Thank you so much for your kind words, Olivia Lerpiniere! We're thrilled to hear that Nye was helpful and efficient during your property search and move, especially with measuring for your new furniture. Your feedback inspires us to continue providing reliable customer service, and we look forward to supporting you again in the future!
★★★★★ 5/5
GoogleI recently worked with Nye on letting my property and found him to be exceptional from start to finish. He was proactive, highly professional, and incredibly responsive throughout the process. Nye went above and beyond to support me, offering clear advice and always acting with integrity and care. Even when circumstances changed, he handled the situation with complete professionalism and understanding. I would not hesitate to recommend Nye to anyone looking for a knowledgeable and dedicated lettings agent.
Sophie · 23 March 2025
★★★★★ 5/5
GoogleThe team at the West Hampstead branch of KFH did a great job of selling our flat. The sale ended up being long and complicated but KFH were patient and supportive throughout. The advice they gave always felt honest and realistic, and their approach was professional without ever feeling pressured. We would recommend using them if you're looking to sell in the South/West Hampstead area.
Simon · 22 November 2025
Agent replied · 13 April 2026
Thank you so much for your kind words, Simon. We're thrilled to hear that our team at the West Hampstead branch provided you with patient and supportive service throughout your flat sale. Your recommendation means a lot to us, and we look forward to helping more clients with our honest and reliable approach.
★★★★★ 5/5
GoogleI had been struggling to find a flat to rent for just 6 months, as most landlords were insisting on 12-month contracts. Thankfully, KFH contacted me when they found the perfect match. A special thanks to Kam, who was incredibly helpful throughout the entire process, truly understanding what I was looking for and ensuring everything went smoothly.
Priyatosh · 22 August 2025
★★★★★ 5/5
GoogleThese estate agents were really helpful in showing us around our property. Kam in particular was super friendly, helped us communicate our needs to our prospective landlord, and was very responsive to any questions we had. As a result, we're now about to sign a tenancy from next month! Big thanks to Kam and the team.
Zlatko · 22 August 2025
★★★★★ 5/5
GoogleWhat an agency KFH is! Me and my partner were searching for a property around the West Hampstead area and came across Kam!
Kam was very patient and helpful in finding the right property for us. The process was made straight forward and we were in the property in no time! Would highly recommend her!
Karanveer · 22 August 2025
★★★★★ 5/5
GoogleGreat experience with KFH West Hampstead. Nye was professional, helpful, and made the whole process smooth and stress-free. Highly recommend!
Thomas · 13 September 2025
Agent replied · 13 April 2026
Thank you so much for your kind words, Thomas. We're thrilled to hear that Nye provided you with professional and helpful service, making your experience smooth and stress-free. We appreciate your recommendation.
★★★★★ 1/5
GoogleReally disappointing - rented my property with them and had an awful experience
They lost the keys to my property with no apology
Provided no management for my tenant despite me paying £200/month for me to do so.
Impossible to reach anyone/no one got back to me
Had to chase to receive my deposit back
Terrible. Steer well clear
Helen · 22 October 2025
Agent replied · 13 April 2026
Dear Helen, I sincerely apologize for your disappointing experience with our service. Losing keys and failing to provide the management you expected is not the level of reliability we strive for, and I appreciate you bringing this to our attention. We are committed to improving our approach and ensuring trustworthy support for our clients.
★★★★★ 5/5
GoogleAlthough I have not rented with this agency I really want to praise one of its agents Nye Newcombe for being an absolute pleasure to deal with. Kind, understanding and feels like actually works to find what’s best for you, not just lining his pockets. A breath a fresh air in the current renting climate…
Gianmarco · 1 August 2026
★★★★★ 5/5
GoogleI have bought two properties with KFH and consequently I let them out also with them. In both occasions, James Boal, has deal with my properties. James has been absolutely amazing throughout the whole process: from finding the best possible rates, reliable and amazing tenants, renewing the contracts and re-negotiate new reates etc. As a landlord, I feel completely reassure that James is looking after my properties to the highest standards. I couldn’t recommend James enough. Many thanks for all your help and advice during the years we have been working together. Maria BordonabaPositiveResponsiveness, Professionalism
Maria · 31 May 2024
★★★★★ 5/5
GoogleI had the pleasure of working with KFH on multiple fronts, as I bought my flat with them (sales) and later on let it with them as property managers (PM). They were super helpful and reachable in both cases and I really enjoyed working with them.
PM: James Boal is a very knowledgeable person who cares about his clients.
Sales: David Moreton knows the market inside out and is able to provide accurate valuations.
I strongly advise using them for your search, sale and management.
Ibrahim · 31 May 2024
★★★★★ 5/5
GoogleMy partner & I worked with Nye & Sam to secure our new flat. Right from the start, they were both so helpful and always kept in contact with us for the best outcome even when issues were totally outside their control. Best experience we’ve had with estate agents and can’t recommend them enough!
Greg · 29 May 2025
★★★★★ 5/5
GoogleVery impressed with the quality of customer service here at KFH. Kam was very helpful and patient when it came to me trying to navigate searching for a property. Massive thanks to Kam for making the process less stressful, and it’s been great working with her!
Sharan · 22 August 2025
★★★★★ 5/5
GoogleJames gave us sound advice on letting our West Hampstead property, and Nye and the team secured multiple viewings and a new tenant all within a few days of going to market. Our 3rd time letting our flat through KFH, they’ve always provided an excellent service.
Susanne · 22 August 2025
★★★★★ 5/5
GoogleI had a great experience working with Nye. From start to finish, the process was seamless, clear, and stress-free. Everything was handled efficiently and wrapped up much quicker than I expected. The professionalism and friendly approach made the entire experience smooth and easy, I’d highly recommend!
Lorn · 22 August 2025
★★★★★ 5/5
GoogleKam and the team at KFH West Hampstead have been incredibly helpful in my property search. Kam has been super helpful and it’s been great working with her. I would definitely recommend her if you are looking to rent a property in the area!
Nazam · 22 August 2025
★★★★★ 1/5
Googlethe worst experience ever! as landlord my deposit deductions are held by KFH indefinitely and compliance process is breached multiple times. Do not recommend this agents and will never use them myself!!!
Elena · 6 April 2026
Agent replied · 23 June 2026
We sincerely regret your experience and understand how frustrating it must be to have your deposit deductions held indefinitely. Compliance issues are serious and should always be addressed promptly and transparently. We appreciate your feedback and would welcome the chance to discuss this matter further Please reach out to us directly so we can provide the supportive and knowledgeable service you deserve.
★★★★★ 5/5
GoogleExcellent service. Found good tenants quickly, gave good advice and followed through on admin, paperwork and various activities such as Gas certificate, EPC etc
Patrick · 2 June 2026
Agent replied · 23 June 2026
Thank you, Patrick, for your kind words. We are pleased to hear that you found our service excellent and that we quickly secured good tenants for you. Our knowledgeable team is dedicated to providing reliable support and ensuring all necessary paperwork is handled efficiently. We appreciate your trust in us and look forward to continuing to align with your goals.
★★★★★ 5/5
GoogleAs an overseas landlord, finding peace of mind with professional and responsive agents to act on my behalf is important to me and this is exactly what the KFH West Hampstead Lettings Team did. James Boal was always available for a chat who offered much-needed advice on the latest market trends and Nye Newcombe was instrumental in finding suitable tenants ensuring a smooth move-in process. I would highly recommend them. 5 stars!PositiveProfessionalism
Majed · 27 June 2024
★★★★★ 5/5
GoogleNye was a pleasure to work with as our managing agent for our new rental property. The whole process was smooth and he was responsive even through the holiday period. Thank you Nye for your work through the process.
Harry · 22 August 2025
★★★★★ 5/5
GoogleWe had an incredible experience with Kinleigh Folkard & Hayward West Hampstead, David Moreton was nothing short of a miracle worker. Him and Theo went above and beyond to make sure our house purchase went through within the very tight time frame we had (7 weeks). This included house visits in lieu of his weekend plans, emails at all times of the day and night, and even personally picking up and mailing signed documents himself. Nothing short of a heroic effort, couldn't recommend KFH high enough!
James · 31 October 2023
★★★★★ 5/5
GoogleAneurin Newcombe, one of the best estate agents I've had the pleasure of knowing! He was thorough and professional and great to work with. He kept us apprised about available apartments and always let us know as soon as a new one came on the market. He also had a human, down to earth approach which really helped build rapport between us. I didn't buy a property through Nye in the end, because i had my eye on somewhere before i met Nye, but i really appreciated all his good work. Thank you Nye, I will certainly recommend you in the future.
Leo · 31 October 2023
★★★★★ 5/5
GoogleMy search for a flat wasn’t always easy. No matter how hard we tried we could never find an estate agent who was quick, professional and straight to the point - until we met Aneurin Newcombe. Although we didn’t finalise with him, I can honestly say that he was the most helpful, professional estate agent I have had the pleasure of coming into contact with. Always polite, always smiling and always going that extra mile. Thank you Nye, you were brilliant!
Christian · 31 October 2023
★★★★★ 5/5
GoogleMy partner and I were particularly impressed by Theo's professionalism and kindness to help us navigate the complexity of buying our first property. He's really well organised, communicates proactively and got a sense of what we were looking for very quickly. We hope we'll be able to work with him again.
Tim · 9 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
