Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMihai was an absolute pleasure to deal with when we purchased our house. Very honest, sincere and went above and beyond to get the deal done. Many thanks Mihai, very much appreciated.
Gavin · 23 April 2026
Agent replied · 23 June 2026
Thank you for sharing your experience. We are thrilled to hear that Mihai was a pleasure to work with and provided you with honest and sincere support. Our knowledgeable team strives to go above and beyond to achieve truly successful outcomes for our clients. We appreciate your kind words and wish you all the best in your new home.
★★★★★ 5/5
GoogleSummer has been so helpful through the whole process of renting! Would definitely recommend!
Emily · 22 July 2026
Agent replied · 22 August 2026
Thank you for your kind words, Emily. We are thrilled to hear that Summer provided such supportive assistance throughout your renting process. Our goal is to ensure reliable and quality service for all our clients. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
GoogleI haven’t bought a home just yet, but KFH Marylebone is truly amazing. knowledge, expertise and enthusiasm on the area is one of the reasons I shifted my search from Chelsea to Marylebone. Highly recommend!
Jylia · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your kind words, Jylia! We're thrilled to hear that our knowledge, expertise, and enthusiasm for Marylebone have made such a positive impact on your home search. We appreciate your recommendation and look forward to supporting you in finding the perfect home soon!
★★★★★ 5/5
GoogleA huge thanks to Kemi for her amazing help with the referencing process. She kept me updated every step of the way and ensured everything was completed on time. Very efficient and helpful service.
Barış · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your kind words, Barış! We're thrilled to hear that Kemi provided you with amazing help and kept you updated throughout the referencing process. Your feedback highlights our commitment to customer-centric service and we look forward to supporting you again in the future!
★★★★★ 5/5
GooglePersonnel has been helpful, particularly the new agent Summer
Giovanni · 22 July 2026
Agent replied · 22 August 2026
hank you for your wonderful review, Giovanni. We're thrilled to hear that Summer and the team were able to provide the support and guidance you needed. Your feedback means a great deal to us, and we're committed to continuing to deliver the highest level of service. Please don't hesitate to get in touch if we can assist you further.
★★★★★ 5/5
GoogleMartins at the Marylebone office was a delight to work with. He is always very quick to respond to any questions regarding the process, he was very knowledgeable about the area, which I really appreciated since I was moving from a completely different country. He was consistently professional throughout the entire process, and I really don’t have a single negative thing to say about him or the rental experience. If you’re looking for a new home in Marylebone or the surrounding areas, I would highly recommend working with Martins to help you find your dream flat!
Paulina · 22 January 2026
Agent replied · 22 August 2026
Thank you so much for your kind words, Paulina. We are so happy to hear that Martins provided you with reliable support and made your rental experience in Marylebone a positive one. Your recommendation means a lot to us, and we look forward to helping you again in the future.
★★★★★ 5/5
GoogleWe had a fantastic experience working with Henrik. He was incredibly well-prepared, providing printed brochures for every property and even suggesting additional potential homes that fit our criteria perfectly. What really stood out was how he handled the unexpected... even when things outside of his control popped up, he managed them with total professionalism and kept the process smooth. It was a truly pleasant experience from start to finish. Highly recommended!
Iza · 30 March 2026
Agent replied · 13 April 2026
Thank you for your kind words, Iza! We're thrilled to hear that you had a fantastic experience with Henrik and appreciated his customer-centric approach and reliability. Your feedback means a lot to us, and we look forward to supporting you again in the future!
★★★★★ 1/5
GoogleThe level of service I received was consistently unprofessional and fell far below reasonable expectations. The specific issues are as follows:
Failure to Punctuality: I arrived for my scheduled appointment five minutes early. After waiting for ten minutes with no sign of the agent, I called your office. I was then informed that Paulina had not even left to meet me. She arrived a full 30 minutes after the appointed time, showing a complete disregard for my time.
Broken Promises and Lack of Communication: At the viewing, Paulina promised to email me an offer form that same day. After three days of receiving nothing, I had to follow up to request it. This initial delay was a significant failure in the promised service.
Misleading Information and Lack of Transparency: After I submitted my offer, I heard nothing for a week. Upon chasing for an update, I was then informed that the landlord had accepted another offer. However, I have since seen that the property is still actively advertised as available online. This contradiction suggests I was provided with either incorrect or misleading information.
The combination of chronic unpunctuality, failure to follow through on promises, and a complete lack of proactive communication has been deeply disappointing. This experience has not only wasted my time but has also caused significant frustration and eroded my trust in your company.
Rab · 22 December 2025
Agent replied · 22 August 2026
Dear Rab, I sincerely apologise for the service you experienced. Your feedback is invaluable, and I assure you we are committed to enhancing our customer-centric approach to ensure reliability and trustworthiness in our service. Thank you for sharing your experience, and I invite you to discuss this further so we can regain your trust and provide you with the quality support you deserve in the future.
★★★★★ 5/5
GoogleThe response was quick after my inquiry. Paulina Korol was very friendly and helpful when applying for the property. She always gives me updates and answers my questions quickly.
Eden · 22 October 2025
Agent replied · 22 August 2026
Thank you for your wonderful review, Eden. We're thrilled to hear that you were provided with quick support and reliable updates during your application process. Your trust in our customer-centric service means a lot to us, and we look forward to assisting you again in the future.
★★★★★ 5/5
GoogleHenrik was helpful with our property search
Joanne · 8 April 2026
Agent replied · 13 April 2026
Thank you for your kind words. We are glad to hear that Henrik was supportive during your property search. Our knowledgeable team is dedicated to aligning with our clients' goals and delivering quality results. We appreciate your feedback and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleI purchased a flat and my agent was Mihai Stanciu. I was super grateful for his professionalism from the first viewing through to completion.
He was easy to communicate with, provided regular updates and was insightful about the whole conveyancing process so had the ability to answer lots of detailed questions.
Thankful for his support!
Hetal · 6 April 2026
Agent replied · 13 April 2026
Thank you for sharing your experience, Hetal. We are delighted to hear that Mihai provided you with knowledgeable support and regular updates throughout the process. We aim to ensure reliable and client-focused service, and it’s wonderful to know we aligned with your goals. If you need further assistance, please feel free to reach out to us.
★★★★★ 5/5
GoogleHuge thanks to Tom Watkins for his professionalism and expertise in finding my girlfriend and I an amazing property in no time at all. Amazing service
William · 22 October 2025
Agent replied · 22 August 2026
Thank you so much for your kind words, William. We're thrilled to hear that Tom provided you and your girlfriend with amazing service and found you a great property so quickly. Your trust in our customer-centric approach means a lot to us, and we look forward to supporting you again in the future.
★★★★★ 5/5
GooglePaulina was very helpful and responsive in arranging a viewing for me, showing me round the flat, and supporting me in my tenancy application. Really happy with the experience overall
Ethan · 22 August 2025
Agent replied · 22 August 2026
Thank you for your lovely review, Ethan. We're thrilled to hear that Paulina was helpful and responsive in arranging your viewing and supporting your tenancy application. Your positive experience reflects our commitment to customer-centric service, and we look forward to assisting you again in the future.
★★★★★ 5/5
GoogleLovely service provided by Henrik and the management team. Walked into the branch on a Thursday to talk about my search and walked away with targeted visits booked for Saturday, tailored to my needs. Open dialogue and great follow up without being pushy. Highly recommend KFH Marylebone branch.
Shani · 23 April 2026
Agent replied · 23 June 2026
Thank you for sharing your wonderful experience, Shani. We're delighted to hear that Henrik our team provided you with tailored support and targeted visits. Our knowledgeable team is committed to understanding our clients' needs and delivering reliable results. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleI’m absolutely delighted to hear about Mihai Stanciu’s promotion. Well deserved indeed! From my experience of interacting with estate agents - he is the best sales manager in the industry. Considered, knowledgeable, ethical, giving your all to the job and the list goes on. No exaggeration.
Wish him every success!
K
Karine · 30 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind words, Karine! We are thrilled to hear your thoughts on Mihai's promotion and appreciate your recognition of his customer-centric approach and reliability. Your support means a lot to us, and we look forward to continuing to provide you with quality service.
★★★★★ 5/5
GoogleTom Watkins went above and beyond to help us, even after it was clear our deal wouldn’t go through. Super impressed.
Turi · 22 October 2025
Agent replied · 22 August 2026
Thank you for your kind words, Turi. We are thrilled to hear that Tom Watkins went above and beyond to help you even when the deal didn't go through. Your experience reflects our commitment to customer-centric service and we appreciate your trust in us.
★★★★★ 5/5
GoogleMany thanks to Paulina for helping us find such a lovely apartment, and for all her support throughout the process.
Aysel · 22 September 2025
Agent replied · 22 August 2026
Thank you so much Aysel for your wonderful review. We are thrilled to hear that you were provided with such reliable support in finding your lovely apartment. We appreciate your trust in our customer-centric service and look forward to assisting you again in the future.
★★★★★ 5/5
GoogleVery impressed with KFH Marylebone they are a great team of estate agents and know the area and the property market well. Special thanks to Angelo and Yasmin as well as the rest of the team for their assistance in our property sale. They were very responsive and gave us regular updates. First class service.
Farida · 22 August 2025
★★★★★ 5/5
GoogleTom was very helpful and communicative
Maria · 22 January 2026
Agent replied · 22 August 2026
Thank you, Maria, for your wonderful review. We are thrilled to hear that Tom was very helpful and communicative. Your feedback inspires our team to continue providing reliable service, and we look forward to welcoming you back soon.
★★★★★ 5/5
GooglePaulina Korol at the Marylebone office has been an absolute pleasure to work with. She has been incredibly responsive (even on weekends), highly knowledgeable, and consistently professional throughout the entire flat-search process. If you’re looking for a new home in Marylebone or the surrounding areas, I would highly recommend working with Paulina to help you find your dream flat!
Paul · 22 November 2025
Agent replied · 22 August 2026
Thank you for your thoughtful feedback. We truly appreciate your kind words and will continue striving to deliver our best.
★★★★★ 5/5
GoogleHad a great experience with Summer! She helped us get everything sorted quickly and easily and now we get to move into a beautiful place! Thank you!
Grace · 22 July 2026
Agent replied · 22 August 2026
Thank you, Grace, for sharing your wonderful experience with our team. We're thrilled to hear that she helped you sort everything quickly and easily. Our team is dedicated to providing reliable support and achieving truly successful outcomes for our clients. We wish you all the best in your beautiful new home!
★★★★★ 5/5
GoogleHad a great experience working with Mihai. Throughout the whole process he went above and beyond which helped enormously.
Matthew · 15 August 2026
Agent replied · 22 August 2026
Thank you for your trust, your patience and collaboration throughout the process.
It was a pleasure to work with you in finding and securing this lovely property - do not hesitate to reach out should you require any further assistance.
★★★★★ 5/5
GoogleVery fast and clear. Ms Summer helped us through all the things we had to do and was always fast and kind.
Ximo · 22 July 2026
Agent replied · 22 August 2026
Thank you for your kind feedback, Ximo. We’re pleased to hear that Summer was able to support you with clear communication and prompt assistance throughout the process. Providing a service that aligns with our clients’ needs and expectations is always our priority. We appreciate your trust in us and look forward to helping you again in the future.
★★★★★ 5/5
GoogleWe were incredibly lucky to work with Mihai Stanciu during the purchase of our flat in Elephant - he was so warm, personable, professional, reliable, and helpful at every step of the way. Thanks so much!
Christopher · 6 April 2026
Agent replied · 13 April 2026
Thank you for sharing your wonderful experience with Mihai. We are delighted to hear that his warm and professional support made your flat purchase so positive. Our knowledgeable team strives for truly successful outcomes, and your feedback reinforces our commitment to being client-focused and reliable. If you need any further assistance, please do not hesitate to reach out to us.
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