Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSeriously impressed by the service that Kerr & Co provided. David went above and beyond to help us secure our property and the whole process was incredibly smooth and easy. We're very happy in our new home and Audrey has been amazing in solving any issues we've had. Can't recommend enough!
Zander · 18 June 2023
Agent replied · 17 June 2024
Dear Zander
So glad your move went well and that our lettings and property management team have made your move as stress free as possible. Both Audrey and David have extensive knowledge in property and are delighted to have been able to secure your new home and make it comfortable as possible.
Many thanks again
Keep in touch
Chris Kerr
Owner of Kerr and Co
MNAEA MARLA
★★★★★ 5/5
GoogleA very positive experience from Kerr and co and especially Robert Barr who helped me with my purchase. Extremely helpful, professional and clear with communication - nothing was too much and Robert went above and beyond to help resolve any issues to secure our new home. I would recommend highly .
Kimmy · 18 June 2023
Agent replied · 17 June 2024
Hi Kimmy
Thank you so much for sharing your great 5-Star review.
It has been our pleasure working with you and helping you find you new home, we are a local independent agent with 30 years of Estate Agency local knowledge.
Robert is an extremely experienced agent and we are delighted has exceeded your expectations, it means a lot to him and the whole sales team.
Sincere Thanks
Chris Kerr Owner MNAEA MARLA
★★★★★ 1/5
GoogleWhat an unprofessional company. We arrived home today to see one of their signs stuck up in our front garden which says our property is to let.
Our property certainly is not to let, we own the property and have never been interested in letting it out so can you come and remove your sign immediately and also repair the hole that would have been created in the soil by inserting your sign?
How unprofessional.
Leo · 11 September 2024
Agent replied · 10 November 2024
Dear Leo
We have just read your review and we apologise that this was something which happened in genuine error by the board contractor.
You spoke to a member of staff in our office and we contacted the board contractor immediately to remove the board which had been put up by the contractor by mistake .He had left the area and returned the next morning to remove it .
We sincerely apologise this happened - it was simple human error and was rectified swiftly and NOT our company being unprofessional as stated in your review .
We would ask you to contact our office in the first instance as we are always willing to remedy such issues and avoid any unintentional upset.
Kindest Regards
Chris Kerr
MNAEA
Owner
★★★★★ 5/5
GoogleDavid and the Kerr&Co team were brilliant and super helpful. Easy to contact and communicate about all our needs when finding a new place. Many thanks again for the help !
Max · 16 December 2025
Agent replied · 16 April 2026
Dear Max
Thank you for the 5 star Google review we are delighted to help - it can be stressful moving home our Sales and Lettings teams are very experienced your welcome to call us .
Chris Kerr
Owner, Kerr & Co Estate Agents
FNAEA
★★★★★ 1/5
GoogleAs a prospective tenant, Kerr & Co came across fairly pushy when it came to negotiating.
Eventually we decided not to proceed with a property due to a change in personal circumstances and while legal, they willfully kept the £700 holding deposit despite letting them know we would not be proceeding the next working day.
It's a shame to see another company only driven by money and not serving prospective clients and landlords alike.
Kai · 3 June 2024
Agent replied · 24 August 2024
Dear Kai
I am disappointed you felt to leave such a review when many of the facts are not included which is misleading.
After investigating its evident that you were keen to proceed with the property and you paid your holding deposit by bank transfer on Thursday . We took the property off market so all the relevant checks and references could be carried out.
All the referencing was done immediately after your offer and completed on Tuesday passed by the reference company. An email was sent to you on Tuesday afternoon by my colleague David confirming contracts had been drawn up as a result of all references being satisfactory ready to be signed.
Only at that moment did you then reply stating that your financial circumstances change and advise us that you were pulling out of the property, at no time from Friday to our email on Tuesday did you indicate or make the effort to inform us that you could not proceed with the property until we contacted you.
We understand you are landlord yourself, and indeed are aware of the consequences. As a result of you pulling out of the move the property, it was then let by another agent who had tenant willing to act quickly.
We are trying to do our job, and not as you describe pushy . The fact that we have costs to cover as well as letting our landlord down last minute matter to us too. As a landlord yourself I am sure you will appreciate.
Please feel free to give me a ring should you want to discuss further .
Regards
Chris Kerr MNAEA
Owner
★★★★★ 5/5
GoogleDavid Odzakovic was kind enough to show us the property we now live despite us behaving almost like stalkers in order to see it. He has been nothing but helpful and a really good professional. The force is strong in David!
Carla · 18 June 2023
Agent replied · 17 June 2024
Thank you Carla for giving us a 5 star review.
Very please that David could help - he is an experienced agent so was delighted to make sure you got the property you wanted .
With best wishes
Chris Kerr MARLA
Owner
Kerr & Co
★★★★★ 5/5
GoogleWe recently signed a tenancy with Kerr & Co and were assisted throughout by David. He was very patient and helped us with any queries we had. Thank you for making the process so smooth.
Luise · 16 October 2025
Agent replied · 16 April 2026
Dear Luise
Thank you very much for you kind 5 star google review . We are delighted that your move was successful and everything went well David is very experienced and we are glad we could help .
Kindest regards
Chris Kerr
Owner, Kerr & Co Estate Agents
FNAEA
★★★★★ 5/5
GoogleBought a flat through Kerr and Co, working with David Knipe. He was endlessly patient throughout a complex process, and his communication was excellent. I heartily recommend working with him as your agent.
Kate · 16 October 2025
Agent replied · 16 April 2026
Dear Kate
Thank you so much for taking the time to review our service and giving David and our Sales Department a 5 star review. … More
★★★★★ 5/5
GoogleWould highly recommend. Robert was superb throughout the sale of our flat. It was a very long process and often felt could fall apart but he became the crucial hub of the process for all parties. Thank you.
Lucy · 18 June 2023
Agent replied · 17 June 2024
Thank you so much Lucy for your 5 star review .
Our job is to help and support our clients and I am delighted that Roberts experience and knowledge made the difference and you got the result you wanted.
Thank you again for choosing us as your agent - and we very much appreciate your feed back.
Chris Kerr
Owner
Kerr & Co
★★★★★ 5/5
GoogleWe just renewed the lease for our flat with Kerr & Co. David was very helpful and patient during the process sending us reminders and chasing up the missing documents (we are not very organized). He made it all very easy for us. Thanks for the great service!
Marie-Amelie · 18 June 2022
Agent replied · 17 June 2024
Dear Marie- Amelie
It’s great to hear that you have had a positive experience letting team and thank you for mentioning David. Reviews are really important to us and your feedback helps us ensure we are delivering the best service.
Kind regards Chris Kerr Owner and Director MNAEA
★★★★★ 5/5
GoogleDavid at Kerr & Co helped find me the perfect one and a half bed apartment! He was prompt always answering my questions && helped me with the end to end process, including setting up utilities. I highly recommend working with Kerr & Co for your next home/apartment search!
Lindsay · 26 March 2025
Agent replied · 13 June 2025
Hi Lindsay
Thank you for taking the time to leave us wonderful 5 star review . It really matters to know we are delivering a great service. I am delighted David was able to help and support you through the process - it can be stressful and we were very happy to help.
Many thanks again
Chris Kerr
Owner and Director
FNAEA MNAEA
★★★★★ 5/5
GoogleI had Mario handling my account, amazing , he was able to accommodate the fast turnover of the account as well as handling my requests for the property and loasing with the landlord with great time
Adam · 10 August 2025
Agent replied · 16 April 2026
Dear Adam
Thank you so much for the much appreciated 5 star review . We were delighted to help you and make sure your move was a stress free as possible . … More
★★★★★ 5/5
GoogleThey always respond promptly to enquiries, and their emails are kind and reassuring. They are the best estate agent I have ever dealt with 👍 …
Misty · 16 November 2025
Agent replied · 16 April 2026
Thank you Misty for your kind review - glad we can help and you feel supported . We appreciate the 5 star review !
Chris Kerr
Owner, Kerr & Co Estate Agents
FNAEA
★★★★★ 5/5
GoogleRobert was an absolute dream in helping. He really went above and beyond. He was also very quick with his responses, even when on holiday! Thank you so much for all your help.
Milo · 18 June 2023
Agent replied · 17 June 2024
Dear Milo
Thank you for your 5 start review -
We understand moving home isn't easy - Robert is a very senior member of staff and I am delighted that you received the best support in your move. Enjoy your new home its in the best part of London and a beautiful part of Hammersmith . Congratulations !
Kindest regards
Chris Kerr MARLA
Owner
Kerr and Co
★★★★★ 5/5
GoogleI met with Mrs Ewelina the other day (viewed property on behalf of my father)
She was exceptionally pleasant well dressed and knew exactly what I wanted.
This young lady went above and beyond to help.
Given me all the information I needed so I didn’t need to call and ask for more information.
Customer service was outstanding there was no pressure at all!!
I have called the office a couple of times the staff have been understanding and listened.
No issues at all the this estate agents. Highly recommend Ewelina at Kerr & co.
Thank you again for everything Ewelina. You are a star.PositiveResponsiveness, Quality, Professionalism, Value
Serena · 25 August 2021
★★★★★ 5/5
GoogleWe saw their board late one evening and went on line to request a viewing. This was replied to the next day by David and we were viewing within 36 hours, with Guy. We offered on the property the next day as did 5 others. The process of increased offers was transparent, with a clear 24-hour deadline. We were lucky enough to be the highest increased offer and David phoned us immediately with the good news. Additional access, to show architect and our two sons, was given easily and promptly. The whole sales-progressing was handled expertly by Kerrs. An additional bonus was the removal of the SOLD board within days of our completion! Unheard of in our experience. We are delighted to highly recommend this privately-run agency. Thank you David and Chris.PositiveResponsiveness, Quality, Professionalism
W · 25 August 2021
★★★★★ 1/5
GoogleIf there would be 0 star I would give it! We had an appoinment on 25th Saturday on 14:15 but when we were there , no body was there! And this appoinment was given 7 people in same time! Everyone was there and we could not reach Daniel. We went agency however they said he did not work today! It is ridiculous . This agency does not know what is corporate, ethic and any respect! I would complain this issue with director or who ever responsible! Never recommend!!!
Regarding on response I received; I appreciate your colleague was off, however he gave 7 people same time at 14:15 and we were all there, so the thing you said is not right. we were there and your colleague was not there and we called your agency as well (you can check you records). Also your agency is opposite of the flat so we come to agency as well and your let team called Robert (please check with them as well). and please after any negative comment came, please try to understand and fix the issue instead of blaming and produce excuse, it is not right and ethic. If you are doing this business for 40 years , you should know that. Tenant or landlord availability is of course prior however as an agency it is your duty and responsibility to arrange it and give the appoinment for people.
PS: I try to call from mentioned number today but I could not. If you are interested in customer satisfaction and want to improve your business please look at negative comment as well. Have a good day.
Kadriye · 18 June 2023
Agent replied · 17 June 2024
Dear Kadriye Orman
I understand your viewing of a property on Saturday had issues and we are very sorry if this caused you stress . Daniel was off that day, but one of my colleagues attended to carry out the viewings, but obviously did not meet you . As you can appreciate this property you were viewing is occupied by existing tenants and timings of viewings need to be arranged with them . My staff contacted the tenants - who kindly allowed more viewings to take place that day. My staff stayed behind to try to ensure everyone who wanted to see the property did.
Kadriye, As the owner and someone who has worked in the industry for over 40 years I take seriously any issues relating to my business - I am at my desk till 6pm every day . As you are aware the office number is 0208 743 1166 and my email is shown, I would really appreciate the opportunity to liaise with you personally by rearranging another appointment if that helps.
This would be a more positive outcome rather than writing a negative review and not having a opportunity to discuss.
The property is still available if you are still interested, otherwise we wish you every success in your future moving plans.
Chris Kerr Owner MNAEA MARLA
chris@kerrandco.com
★★★★★ 5/5
GoogleKerr & Co, specifically David, provided a rapid, efficient service. Everything was organised in a methodical manner and the service was straightforward, friendly and easy to follow. Highly recommended estate agents.
Gertrud · 18 June 2023
Agent replied · 17 June 2024
Dear Gertrud ,
Thank you so much for your 5 start rating and review.
David in Lettings is part of a experienced team of agents. They work hard to get the best results for all their clients - it can be a stressful time for tenants and we try to process as easy as possible for all parties .
Thank you again for the recommendation its very much appreciated .
kindest regards
Chris Kerr MNAEA MARLA
Owner of Kerr and Co
★★★★★ 5/5
GoogleI have had the pleasure of David Knipe's services to both buy and sell properties. I have always found him to be reliable, prompt, insightful and highly organised. He has a deep knowledge of the local property market and possesses a …
James · 16 April 2025
Agent replied · 25 May 2025
Dear James,
Thank you so much for your 5 star review, David Knipe works very hard to ensure all clients get the help and support they need at a very stressful time. He has … More
★★★★★ 5/5
GoogleWe moved into our flat in West London in June, and David from Kerr and Co. made a traditionally stressful process feel easy. He was quick in responding to all of our queries both before and after the move in date and definitely feels like he works with you to make moving and settling into a property as seamless as possible. I would definitely book through Kerr and Co. again as a result!
GJP · 21 October 2023
Agent replied · 17 June 2024
Thank you so much for your kind review and 5 star rating .
As an independent agent with 30 years experience, all our team work hard to get it right for all our clients.
David's experience and hard work ensures everyone has a stress free move. We are delighted that we were able to help you on this occasion and if you are looking to move in the area in the future, we be delighted to assist again .
Kindest regards
Chirs Kerr Owner MNAEA
★★★★★ 5/5
GoogleKerr & Co helped us secure a rental within days. David and the team are very responsive and everything was straight forward. Would recommend using them.
Kev · 18 June 2023
Agent replied · 17 June 2024
Dear Kev,
We are delighted David and the lettings team helped to find your new rental home so quickly.
We have a number of Landlords who have used our service for over 20 years, its our partnership with them, enables us to find the right tenant for the right property .
Thank you for your recommendation its very much appreciated - keep in touch .
Kind regards
Chris Kerr
Owner of Kerr and Co
MNAEA MARLA
★★★★★ 5/5
GoogleDavid was incredibly helpful throughout the entire process. Everything went smoothly and he kept us updated every step of the way. Very grateful to him
Charlie · 18 June 2023
Agent replied · 17 June 2024
Dear Charlie
Thank you so much for this great 5 star review - as an independent business it mean so much to receive appreciative reviews. David and our lettings team are hard working experienced agents and we are delighted you have recognised this .
Sincere Thanks,
Chris Kerr Owner MNAEA MARLA
★★★★★ 5/5
GoogleI’m a West London-based property solicitor who just sold my flat through Kerr and Co. I thought about using an online agent and am glad I didn’t. These guys are good. Straightforward, honest, experienced; they know the local market and got me two proceedable offers in just over a week. Which is what I needed- I was under pressure on my related purchase and had to to move fast. They delivered. Good job, friendly folk, reasonable fee for a professional service. Very happy. Thanks Andrew and the team.
Nicola · 19 June 2018
★★★★★ 5/5
GoogleAs a local landlord I have been dealing with Kerr & Co for many years and it has always been a pleasure doing so. With regards to rentals David has always been attentive and responsive to all the various related issues and all matters have been dealt with in a friendly, competent and professional manner.
Johnny · 11 June 2024
Agent replied · 10 November 2024
Hi Johnny
Thank you for you very kind 5 star review . David is a true professional and he is delighted to be working with you ensuring you receive the best client service . Many thanks again .
Kindest Regards
Chris Kerr and the Team at Kerr and Co
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