Keatons London reviews

★★★★★ 5/5

Google

My partner and I have had an amazing experience with Keatons finding a flat! Charlotte has been absolutely amazing every step of the way, and if she wasn’t available, we could easily contact her colleague Jay who was also helpful and communicative. Even though our circumstances were unique, we’ve felt accommodated and supported every step of the way!

Courtenay · 7 September 2025

★★★★★ 5/5

Trustpilot

Great Service!

Had my annual inspection with the lovely Tariq and the amount of maintenance that was done by the chaps at Chalkhill especially Adam was excellent.

Nikki · 2 June 2026

★★★★★ 5/5

Trustpilot

Excellent help with managing my apartment

Abbie, Oscar, Alenia and Argenta were very helpful. They managed check out, repairs, identification of and moving in of new tenants very efficiently, even with short timeframes. They kept me informed throughout the process. Great service from the Keatons team!

Roxy · 20 September 2026

★★★★★ 5/5

Trustpilot

Keatons

Natalie Craddock is very professional and full of knowledge. She has been consistently helpful and responsive. I have had a great service from Keaton’s & NC has been a key part of that.

JW · 24 March 2026

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

It was a smooth transition finding new tenants at an improved rental rate. I was very confident in Keatons finding suitable tenants for my house. The vetting process was highly detailed and gave me an added sense of security. I would also like to personally thank Shani for managing the overall letting process. Since Keatons first started managing my property in 2021 I have experienced an excellent professional service. I would definitely be confident in allowing Keatons to find me future tenants.

Kudakwashe · 17 October 2024

★★★★★ 5/5

Trustpilot

Great service

I cannot recommend Keatons and, in particular, Millie Hurst enough. From the very beginning, Millie has been a beacon of support during what was a distressing time for us. After receiving a Section 21 and having no support from our previous estate agent, W J Mead, we were in desperate need of assistance. Millie stepped in and ensured our move was smooth and stress-free.Her dedication and care were evident from the start, and she made sure we secured a place quickly and efficiently. It's not often you find an estate agent who genuinely cares about the tenants, but Millie and the Keatons team have shown incredible support and understanding. Their professionalism and compassion have made a world of difference to us, and we are genuinely grateful for everything they've done.Thank you, Millie and Keatons, for making us feel valued and supported throughout this process.

Akiko · 14 October 2024

★★★★★ 5/5

Trustpilot

Thank you Gosia for a stress free house hunt.

"We had the pleasure of working with Gosia during our search for a new flat, and we couldn’t be more grateful for her support. From the start, she truly listened to our needs and made sure to find options that aligned perfectly with what we were looking for. Her kindness, patience, and professionalism made the entire house-hunting process smooth and stress-free. Gosia went above and beyond to ensure we found the perfect place, and we highly recommend her to anyone looking for a dedicated and caring house agent!"

Nida · 12 October 2024

★★★★★ 5/5

Google

I had a really good experience in my flat search, thanks to Keaton's, Sean in particular, who showed us around our flat, was thorough, knowledgeable and really friendly and helpful. Support after we put in our offer, from Sean and Toni, has been top notch as well and I wouldn't hesitate to recommend Keaton's for your search for a new property.

Gabriel · 16 June 2025

★★★★★ 5/5

Trustpilot

We had a great experience working with Natalie Craddock

We had a great experience working with Natalie Craddock at Keatons during our tenancy. She was consistently helpful, responsive, and easy to deal with throughout the entire process. Even after we had moved out and were no longer tenants, Natalie replied within the hour and got everything sorted quickly and without any fuss. That level of support, even after the tenancy had ended, really stood out. I really appreciated her professionalism and would highly recommend her.

AR · 17 April 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Nia during my recent apartment search. Even though I ultimately decided not to take the property, Nia’s level of service was exceptional. She conducted a thorough virtual viewing for me, showing not just the apartment but the surrounding area as well, and provided detailed videos that made the remote process much easier. What stood out most was her dedication during the negotiation process; she was a proactive advocate when speaking with the landlord and always kept me informed. I truly appreciate her transparency and effort, and I wouldn’t hesitate to work with her again in the future.

Joey · 16 March 2026

★★★★★ 5/5

Trustpilot

Toni and Elliot

Having had a few rough experiences with other estate agents in the area, we were expecting more of the same but were very impressed with Elliot (who negotiated the sale) and Toni (who managed the sale process). We felt Elliot treated us very fairly and was very reasonable (even when a different property we were trying to buy fell through). Toni was communicative and helped us manage the sale process with minimal stress. We have been left with restored faith and a v.positive impression of these people.

Jamies · 27 September 2024

★★★★★ 5/5

Trustpilot

Great service!!

Keatons has always been our first choice of estate agencies local to London. Throughout the last 15 years, from renting to letting we had received great assistance, speedy response from them. They have been professional for both sides (speaking as both renters and landlords), in my opinion, reasonable and responsible to the local housing market. Big shout out to Elza who is our direct contact, and looking after our property through and through. Of course, the rest of the team. Thank you!!

Jing · 27 September 2024

★★★★★ 5/5

Trustpilot

Beyond expectations

I want to thank Oscar Pace for his excellent service and advice , from the first day of the viewing , the way he attended the appointment with us, he took the time to show us the flat , he was no pushing or rushing , he was very professional his knowledge and advice was great, I feel so happy and we got the flat , he was following up with us , and replying promptly to our questions and emails , I feel truly happy with the service and with the agency the process was smooth and they have been so supportive , Danielle took over the process after passing references and she was very flexible and helpful following up with the landlords and giving us all the information we needed , thank you so much because this is our home now and we look forward to continue making business with you.

Consumer · 26 September 2024

★★★★★ 5/5

Trustpilot

Excellent Experience with Keaton!

After struggling to find a rental property through other realtors, I was beginning to lose hope. Then I found Keaton, and what a difference! Justine was absolutely fantastic from start to finish. She made the entire process easy, answering all my questions and ensuring everything was taken care of. Where other agencies made things complicated and drawn out, Keaton got it done quickly and smoothly. Thanks to Justine’s help, I finally found the perfect house and had no issues with the signing process. I highly recommend Keaton if you're tired of hitting roadblocks with other real estate agencies!

Ye · 23 September 2024

★★★★★ 5/5

Trustpilot

Natalie Craddock is always professional…

Natalie Craddock is always professional and knowledgeable. Natalie has been a great help managing my property. Natalie is always friendly and quick to respond. Thank you

MS · 13 April 2026

★★★★★ 5/5

Trustpilot

Helpful staff

Had a lovely experience. Gosia was very helpful with the property search, ensuring we were kept up to date at all times.

Chloë · 11 May 2026

★★★★★ 5/5

Trustpilot

Extremely helpful and responsive…

Extremely helpful and responsive service from a great team. Jack was particularly efficient and a great pleasure to communicate with.

Janet · 22 May 2026

★★★★★ 5/5

Trustpilot

Very Helpful

We missed out on a lovely place by the park, but found a similar one not far from the same spot a couple of weeks later. I'd contacted Keatons when I saw the ad about a viewing but the flat wasn't ready yet, so I missed out on being contacted. I called up and explained the situation. Rose was super understanding and offered to schedule a viewing the next day. During the viewing, I didn't feel under pressure to look around quickly, and I wasn't overloaded with information. Rose was informative, knowledgeable, and helpful. We were really happy that we were able to find a place through Keatons in a great location. Thank you!I have received very good service from Keatons overall. Their renting process has been very transparent, and service has been quick. Siane was also really helpful in the earlier viewing!

Emily · 3 August 2024

★★★★★ 5/5

Google

Nia was a fantastic representative of Keaton’s Deptford branch. Although we found a flat through another site, Nia was incredibly active in trying to showcase properties within our budget and specific requirements. She clearly showed a caring and kind approach in an often difficult, fast paced market and we appreciate her tenacity.

Ned · 7 August 2025

★★★★★ 5/5

Trustpilot

Exceptional Service from a Truly Caring Agent - Highly Recommend Oscar Pace!

We had the absolute pleasure of working with Oscar Pace from Keatons Bow during our search for a new home, and we cannot recommend him highly enough.He provided a five-star service that exceeded our expectations in every way.Oscar is incredibly professional, sympathetic, and friendly.His approachable demeanor and positive attitude made the entire process enjoyable and stress-free.Unlike some agents who might push clients to make quick decisions.Oscar truly cared about us finding the right property that met our needs and preferences. He took the time to understand what we were looking for and provided valuable recommendations and advice.If you're looking for someone who genuinely cares about helping you find your perfect home, look no further than Oscar.Thank you, Oscar, for your outstanding service! Andy and Steve

Andy · 29 July 2024

★★★★★ 5/5

Trustpilot

Great collaboration with Lak…

My partner and I worked with Lakvinder Singh on our house purchase and could not be happier with the service received. Lak was always responsive, supportive and handled all communication between us and the sellers promptly and professionally. At all times we felt we were in the best hands and were equipped with all the information and essential updates we needed. After having dealt with quite a few agents in the past, we can definitely say that our experience with Lak was head and shoulders above all expectations. We appreciate the support and warmly recommend Lak and Keatons to other buyers!

Florina · 18 July 2024

★★★★★ 5/5

Google

Charlotte has been an absolute gem, she was so patient and accommodated every request we had. If it wasn't for her, I would have not picked this flat, but she sold it in such a smart way. Definitely someone you don't want to lose from your team, and that should be rewarded for the hard work!

Giorgia · 16 June 2025

★★★★★ 5/5

Trustpilot

We have just rented a property through…

We have just rented a property through Justine, she was so helpful throughout the process. She arranged a viewing very quickly to suit our schedules which we are so grateful for! Thank you Justine

Amy · 16 January 2026

★★★★★ 5/5

Google

Many thanks to Charlotte at Keatons Deptford for her help in securing my new flat. She was friendly and professional, making the process straightforward and stress-free. Overall, a great experience!

Marvin · 16 February 2026