Trusted Agent profile · London
★★★★★
1,441 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,441 reviews on two platforms, including 161 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotproperty management
when saying property management only one person comes on mind He is the most polite understanding helpful person you can deal with thank you Spyros Miaris it was a pleasure having you as our property manager wish you all the luck in your career
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Spyros.
5/5
TrustpilotBest tenancy process I’ve ever had
Best tenancy process I’ve had since living in London over the last 10 years. Both Rahan & Victoria have been super helpful, friendly and most importantly very responsive throughout the process, which is very rare with a number of letting agents I’ve worked with before. Would definitely recommend, had no issues on our side with the property (so far!) and when we’ve had queries, they’ve been quick to attend. Communication has been very honest and clear throughout.
Hi Jack,We’re pleased to hear that Ebru’s support improved your experience. She is indeed a valued part of our team, and we appreciate your feedback. If you need any support in the future, please don't hesitate to get in touch.
1/5
TrustpilotAgents who open the flat door without informing the tenant.
They are so crazy that as a tenant I experienced twice the door of my flat being opened by their colleagues as well as subcontractors without being informed first. There is no security at all.
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotShareen is the best agent you will ever interact with
I arrived in London with very short notice that I was moving abroad and Shareen was so helpful in helping me find an apartment and finish all the paperwork within a week!
Thank you for sharing your experience! We’re delighted that Shareen was able to help you secure an apartment and finalise everything so quickly. We understand how stressful moving on short notice can be, and we’re thrilled we could make the process smooth for you.
5/5
TrustpilotThanks!
Anthony was super helpful from start to finish - really grateful for the time, care and consideration he put into ensuring this process was a seamless one for me. Thanks also to Marwa for her speedy responses and comms. Appreciate you both! xx
Hi Yomz,Thanks for leaving this brilliant review, Anthony and Marwa will be thrilled to hear how much you appreciated their service. Best wishes.
5/5
TrustpilotSatisfactory service
Fast and expeditious in finding a new for our property and the documentation and all other works pertaining to the Tenancy was also fast and efficiently.We are very satisfied with their service and performance by Amy Bridge, Grace and James
Hi Krishna,Thank you for your kind review. We're glad to hear you were impressed with our team. We'll be sure to pass your positive feedback along to them. If you need anything else, just let us know!
5/5
TrustpilotReally impressed with the service
Really impressed with the service I received from the team. Nicole Wright and Luke Pitchen helped me resolve a maintenance issue efficiently and were both friendly, proactive, and easy to deal with. They genuinely cared about getting the issue sorted quickly and kept communication clear throughout. Thank you again for all your help!
5/5
TrustpilotMassive thanks to Shareen
Massive thanks to Shareen. She helped us find the perfect flat in Nine Elms. The whole process was smooth from start to finish. She was incredibly helpful and always responded to our enquiries swiftly.
Hi Raad,Thank you for leaving this kind review. We are pleased to hear Naomi has dealt with your property issues with haste and care, and that they have been resolved with her aid. We will be sure to pass your gratitude along to her.
5/5
TrustpilotDuncan has been more than extraordinary…
Duncan has been more than extraordinary . Efficient and very professional . The renewal has gone so easy and specially as he had some very wilful negotiation to do with my tensnt to get the best for both of us . Thank you Duncan
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Duncan.
5/5
Trustpilotoutstanding service from Amber
I recently rented a flat in London from overseas, and the process was seamless thanks to Amber. She promptly answered all my questions, and ensured the property was in best condition for my arrival. Her professionalism and attention to detail made the entire experience stress-free. I highly recommend Amber to anyone looking to rent a property remotely.
5/5
TrustpilotMimi was very helpful in following my…
Mimi was very helpful in following my property matter especially during the recent maintenance work requested by the tenant. I was impressed with her close follow-up as well. Much appreciated.
Hi Emil,Thank you for your wonderful feedback! We’re glad to hear that Mimi provided the close follow-up and support needed during the maintenance process. Keeping everything on track for our clients is key, and we’re happy to hear you were impressed. We appreciate your trust and look forward to continuing to assist you!
5/5
TrustpilotRahhan was great
Rahhan was great. Fast response, easy and honest which is needed as a tenant who’s renting as an international tenant. Satisfies both tenant wants and needs as well as the landlord.
Hi Zaid,Thank you for your kind words about Rahhan! It’s wonderful to hear that he was able to meet both your needs and those of the landlord. We always aim to make the process as seamless as possible for everyone involved.
5/5
TrustpilotGreat experience
Charlie, Cynthia and Victoria were all a tremendous help in finding us our next home. They guided us through the process and made it very easy. Couldn’t recommend this company enough.
Hi both,We’re so happy to hear that Charlie, Cynthia, and Victoria made your home search an easy and pleasant experience! Thank you for your recommendation, we wish you the best in your new home.
5/5
TrustpilotExceptional !
Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!
Hi Hannah,Thank you for sharing your experience! We're delighted to hear that Sardar Berzo has been so responsive and helpful in managing your flat. Addressing your issues swiftly, and going the extra mile to ensure your needs were met. We'll make sure to pass along your appreciation to Sardar.
5/5
TrustpilotExceptional !
Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!
Hi Nawal,Thank you for your glowing review! We’re absolutely delighted that Savannah was able to make your experience so smooth and easy. Her dedication to keeping clients updated and informed is something we truly value, and we’re glad it made such a positive difference for you. We appreciate your high recommendation and look forward to assisting you with any future needs!
5/5
TrustpilotThank you to Priscilla Ogefere @…
Thank you to Priscilla Ogefere @ JohnsandCo Royal Wharf. She has been a godsend in sorting out my end of tenancy so much so I now wish I was staying!! She is always there sorting out every little issue. Such an asset to the teamThank you PriscillaBecky
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscila.
5/5
TrustpilotProperty Management
Olivia Thomas is an exceptional property manager. She is approachable, responsive, and genuinely cares about making sure everything runs smoothly. It is because of her pro activity that my experience as a tenant in Royal Wharf has been hassle-free - thank you!
Hi Teah,Thank you for leaving this kind review, we hope you enjoy Royal Wharf living!
5/5
TrustpilotEfficient and balanced support
The support and advice from Katy Donachie and her team has always been very professional, providing information and balanced advice promptly. The renewal process was completed very quickly and efficiently consulting both parties and taking their views into account. Thank you for your support!
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Katy.
5/5
TrustpilotGreat service, brilliantly led by Savannah Renaud
Savannah Renaud, Param and the Brentford team have been fantastic in the manner in which they have handled my rental. As a new landlord, they have covered every item professionally and in such a friendly manner. Savannah has been outstanding.
Hi Paul,We're pleased to hear our Brentford team have provided you with such fantastic service. Becoming a first time landlord can be daunting but we will always be on hand to support you - don't hesitate to reach out to us if you need any further assistance.
5/5
TrustpilotThank You, Priscilla Ogefere
It was a minor matter but Priscilla helped to follow-up and resolve it over some weeks in a very professional manner. She is punctual in her reply and her feedback was reassuring. Once again, thank you Priscilla.
Thank you for leaving this feedback. We're pleased to hear Priscilla, was both prompt and professional in her service, and we will be sure to pass your appreciation along to her.
5/5
TrustpilotEbru Property manager
Ive had a great experience with my property manager, Ebru. Recently, I had an issue with my broken couch, and it was resolved incredibly quickly and to my complete satisfaction. Ebru is always kind, approachable, and willing to answer any questions I have. It’s clear they genuinely care about making tenants feel comfortable and supported. Highly recommend!
5/5
TrustpilotVery good Letting team
Hi, we want to express our thanks to Johns&Co's Letting team (especially Marwa and Vanessa) in helping us finding the tenants in a quick manner and professional way. I would highly recommend for any future landlords.
We are pleased our Lettings team have impressed you, and have let your property efficiently and professionally. Thank you for choosing Johns&Co, and for your recommendation.
5/5
TrustpilotAlexandra Ene and his hard work gives…
Alexandra Ene and his hard work gives me a very good impression. I often felt kind and professional from him in past connection. Thank you so much Alexandra.
Hi Cheng,Thank you for your kind words! We’re pleased to hear that Alex's hard work and professionalism left such a positive impression on you. We appreciate your feedback and look forward to continuing to assist you in the future!
5/5
TrustpilotDealing with Sam in Lettings has been a…
Dealing with Sam in Lettings has been a great experience! He made sure we viewed lots of options until we found the correct apartment. Very attentive, informative and did an excellent job. Still my point of contact and always happy to help.
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Sam.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JOHNSCO's London office has 1,441 reviews across two platforms: 161 on Google, 1,280 on Trustpilot (across the whole business).
JOHNSCO London is rated 4.8 out of 5 across all 1,441 reviews, and 4.4 out of 5 on Google from 161 reviews.
JOHNSCO London, 8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA.
