Trusted Agent profile · London
★★★★★
1,471 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,471 reviews on two platforms, including 162 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotEfficient and quick and great to deal…
Efficient and quick and great to deal with
Hi Aga,Thank you for your positive feedback! It’s great to hear you found our service efficient and easy to work with. We’re here to help anytime!
5/5
GoogleFlat on the market on Thursday, tenant found on Saturday and moved in within. 2 weeks. Very professional. Thank you Betsy Slawson and Nick Randall.
5/5
TrustpilotI had a wonderful customer experience…
I had a wonderful customer experience with Britney Lea, she is very professional, friendly and just helpful in general. From flat searching to taking care of the negotiation process everything was taken care of effectively and smoothly. Highly recommend!
5/5
TrustpilotAmy and Lara have been really helpful…
Amy and Lara have been really helpful during my tenancy
Hi Yongzhi,Thank you for your review! We’re delighted to hear that Amy and Lara were able to provide the support you needed during your tenancy. If you need anything further, don’t hesitate to reach out. We appreciate your feedback and are always here to help!
5/5
TrustpilotAmber
She is very patient and respond the message on time
Thank you for your kind review. We are pleased to hear Amber conducted the process in a timely manner, contributing to a positive experience overall. We will be sure to pass your feedback along to her.
1/5
TrustpilotCalled for a property
Called for a property, no calls answered and no call back given.
Hi Luca,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
Trustpilotappreciate your support
appreciate your support, it's very efficient and high performance. Candice handle the documents in time.
Hi Joyce,Thank you for your kind review. We are pleased Rachael was able to provide support and resolve any issues.
5/5
TrustpilotVery proactive service from Amber
Very proactive service from Amber! Really communicative and trustworthy
Hi Privina,Thank you for the feedback! We’re delighted to hear that Amber’s proactive approach made such a positive impression. Clear communication and trust are so important to us. Enjoy your new space!
5/5
TrustpilotThanks very much Savannah Renaud
Thanks very much Savannah Renaud and the Nine Elms team for your kind help and your patient
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto the team.
5/5
TrustpilotGreat customer service and problem…
Great customer service and problem solving attitude by my property manager Mr. Param Virdee, he is a gentleman and a professional realtor
Thank you for recognizing Param's commitment. We appreciate your feedback and will be sure to pass it along to Param.
5/5
TrustpilotConsistent Professionalism
Priscilla Ogefere continues to assist me professionally and promptly to ensure that my tenants follow through their commitments consistent with the signed tenancy agreement. Well done Priscilla 👍👏👏👏
Thank you so much for leaving such a great review!We will be sure to pass your kind words onto priscilla.
5/5
TrustpilotAmazing agents
Amazing agents! Guerschom’s helped us throughout the process of find a new property and has gone above and beyond for us. We really appreciate his great work and hope he gets a promotion soon! I would definitely recommend.
5/5
TrustpilotFast and effective.
Fast and effective.Amber and Marwa have been efficient with communication, planning and logistics for our move.
Hi Conrad,Thank you for leaving this five star rating. We are pleased to hear Amber and Marwa were able to successfully facilitate your move, and will be sure to pass your appreciation along to them.
1/5
TrustpilotTerrible
Terrible communication, co-ordination, happy to collect fees and monies first. Unfortunately, all real estate agents are the same!
Hi Larry,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotHe have done an excellent job
He have done an excellent job, very fast and reliable also very understanding
Hi Mikhail,Thank you for your feedback. We’re delighted to hear that you found our team to be fast, reliable, and understanding in addressing your needs. Providing excellent service is our priority, and we’re glad to know you had a positive experience. If you require any further assistance, we’re always here to help!
5/5
TrustpilotVictoria and Claudiu helped me with…
Victoria and Claudiu helped me with their professionalism
Hi Albert,Thank you for your kind review! We will be sure to pass your appreciation along to Victoria and Claudiu.
5/5
TrustpilotWell done in getting a tenant for my…
Well done in getting a tenant for my apartment. A big shout out in particular to Bethel Gamma who did a stellar job in ensuring the tenant, the apartment and me as landlord were properly matched. Thanks again
5/5
TrustpilotVery easy to deal with
Very easy to deal with, reasonable and reliable. Our property manager Jordan from royal wharf branch is great..she is very responsive!
Thank you for your positive feedback! Jordan will appreciates your kind words and we look forward to providing continued excellent service.
5/5
TrustpilotVictoria and Leigh,they are doing…
Victoria and Leigh,they are doing efficient job for me.
Hi Shy,Victoria and Leigh are glad they could assist! Thank you for your positive words and for choosing Johns&Co.
1/5
GoogleWouldn't recommend this agency to anyone. They are all friendly untill there is no issues and they don't need to do anything to maintain your property. Once there is issues they just ignoring you. Had problems with heating for 3 around months they kept proposing to fix it and in the end told that it is too expensive and they will leave it as it is. When asked for head office/complaint department details they just started to ignore my emails. Would have given 0 stars but 1 is lowest.NegativeResponsiveness, Professionalism
5/5
GoogleI wanted to leave a review specifically for Nicholas Randall (London City Island). He’s been exceptionally helpful and accommodating whilst searching for flats. Even though my search ended, he went above and beyond to make the process as easy as possible and I cannot thank him enough. He’s an asset to your company!
Thank you Serena for the great feedback!
5/5
TrustpilotShareen and Victoria provide great…
Shareen and Victoria provide great service. The whole process went smoothly.
Hi Jerry,Thank you for your lovely feedback! We’re delighted to hear that Shareen and Victoria made the process smooth for you. We’re always here to provide top-notch service.
5/5
TrustpilotI had a fantastic experience with my…
I had a fantastic experience with my property manager, Sardar Berzo. He was incredibly polite and helpful with all my requests. Every issue I brought up was addressed promptly and with a friendly attitude. It's clear that Sardar genuinely cares about his tenants and their satisfaction. Highly recommend!
5/5
TrustpilotAmazing people
Amazing people, able to help whenever I needed them. They were able to respond and resolve any matter quite fast. Would suggest them 100%
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. JOHNSCO hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
