Trusted Agent profile · London
★★★★★
1,475 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,475 reviews on two platforms, including 162 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBrooke and Bethel
Brooke and Bethel, were very a helpful. Always available, and Brooke willing to go that extra mile to help me with the flat. Thank you for an excellent service yet again.
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Bethels Day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotBryony Bowyer - property manager
I would like to express my thanks to Bryony Bowyer for being very helpful and responsive when dealing with the issues regarding my property.
5/5
TrustpilotThank you for your help on handling the…
Thank you for your help on handling the new tenants request, Priscilla! Well done!Also thank Amy W for securing the new tenants in a very short time!
5/5
TrustpilotThe initial interactions were not…
The initial interactions were not great, however, when Priscilla took over, it was much smoother and she helped resolve matters. If it were not for her, I probably would have given a 3 or 4 stars. She helped turn my experience around.
We apologise if our service did not impress you originally. We are pleased to hear Priscilla was able to show you a true representation of the excellent service our team provide. So we can better understand what we can improve on, please contact us at customercare@johnsand.co.
5/5
TrustpilotGood experience
Had a great experience with property letting through Saffron and Candace. They were professional, responsive, and made the entire process smooth. Their support and attention to detail truly stood out. Highly recommend their services!
Hi Shiven,Thank you for your kind words! We're thrilled to hear that Saffron and Candace provided such a seamless experience for you. Ensuring smooth communication and attention to detail is our top priority, so it’s wonderful to know that we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
TrustpilotWhat a wonderful experience I had with…
What a wonderful experience I had with Bailey at the Wapping office. I was a “walk in” and was treated as if I was a preferred returning client. We were able to book a showing/ viewing of a flat for the next day. The Wapping office has such a welcoming atmosphere! Great service and extremely knowledgeable. Thank you all for the experience.
5/5
TrustpilotGreat service
Found an apartment with astonishing views of Thames River through johns&co, Vanessa did help a lot during the entire process however improvements still needed in terms of finding good contractor for repairing work
Hi Yuan,Vanessa is grateful for your feedback! We’re glad she could make the process easier for you. Enjoy your views! So we can help you address your repair issues quickly, please get in touch with us at customercare@johnsand.co.
5/5
TrustpilotClaudiu Ciupita ARLA is very…
Claudiu Ciupita ARLA is very professional. Also he is very friendly. Even though I asked a lot of questions, he always answered kindly. Thanks to him, I was able to successfully sign a contract on a house. He is the best.
We're thrilled to hear Claudiu made you feel comfortable to ask questions and that your property search was successful. We wish you all the best in your new home.
5/5
TrustpilotGreat experience and team
I have been using John’s and Co for few years now and very happy with the experience. I work closely with Matt Spencer and few others who closely manage everything and do what’s best for me.
Hi Sam,Thank you for entrusting Johns&Co with management of your property. We are pleased to hear from a valued client, and we look forward to continuing to provide you with an excellent service.
5/5
TrustpilotOur property manager Erica is great!
Our property manager, Erica, is great. Very responsive and supports us as best as she can whether its questions about the property, maintenance issues or finding out the answer for us. Thank you for being so patient with us Erica.
5/5
TrustpilotGood experience
Amber and Marwa give me a lot of helps especially Amber. She is very professional and solved my confusion very well.
5/5
GoogleEmily has been amazing, helpful, supportive and in every occasion we have doubts or complications during the tenancy process she did everything in her power to sort it out. Thank you.
Thanks for the great review Angela! We'll make sure Emily sees your kind words. Wishing you all the best in your new home.
5/5
TrustpilotSerapis House
Nicholas made the usually difficult process of finding a nice flat slick and painless, and notified us as soon as the home which we had wanted became available before coming back on the market.Get this man a steak dinner !
5/5
TrustpilotBethel
We had a great experience with John&Co finding our new House. Bethel, was incredibly helpful. Although we arrived late to our appointment due to unforeseen circumstances, Bethel took the time to show us the property with great detail and helped us through out all the process.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Bethel.
5/5
TrustpilotNorman Butler was attentive and helped…
Norman Butler was attentive and helped me out with my queries very quickly!
5/5
TrustpilotThe agency has been very helpful with…
The agency has been very helpful with the tenancy process. Jackie Amponsah has made the process very smooth and helped me with the situation in my tenancy. I give her a 10/10.
Hi Kranthi,Thank you for your positive feedback! We’re thrilled to hear that you had a smooth experience with us and that Jackie was able to assist you effectively throughout the tenancy process. We always aim to provide exceptional service, and your recommendation means a lot to us. If you need any further support, don’t hesitate to reach out.
5/5
TrustpilotGreat Service - Victoria
Thank you to Victoria for being so helpful and patient! I really appreciate it - made the process much easier.
5/5
TrustpilotI'm really grateful for Liam Alwar
I'm really grateful for Liam Alwar. He is really easy going helpful warm heart person. He is kind and loyal. With him I can negotiate easily. He is the one in this company who can help me to solve my problem really fast. May Allah bless Liam Alwar.
Thank you for taking the time to leave us this review.We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Liam.
5/5
TrustpilotGreat smooth experience of finding my…
Great smooth experience of finding my next home. Sam and Amy were a huge help in every step 🙏🏼⭐️
5/5
TrustpilotReally helpful property managers for tenants
The most efficient, responsive and helpful property managers I’ve dealt with as a tenant - Olivia Wieteska got a recent request sorted very quickly and kept me updated throughout
We’re delighted to hear that Olivia provided such responsive and helpful service, setting the standard for property management. Thank you for your kind words!
5/5
GoogleThank you Duncan, Charlotte and Christina for doing a superb and great job in helping with the sale of our apartment. Your team has always been helpful and responsive.
Thanks for the great feedback Siew! We'll be sure to pass it onto the team.
5/5
GoogleCharlotte has been more than efficient and her responses to my emails has always been prompt and helpful. It's been a pleasure to have her to manage our property in London.
Thanks for the great feedback! We'll make sure Charlotte sees your kind words too.
5/5
TrustpilotMy flat is nice and comfortable
5/5
TrustpilotA good experience
Th communication between me and Claudiu is very good. A very high efficiency of answering questions and making decision.
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