Trusted Agent profile · London
★★★★★
1,475 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,475 reviews on two platforms, including 162 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
I would like to thank Ms. Naomi Madourie for her professional advice and support as always.I feel very lucky to have her as my property manager.
Hi Fumi,Naomi Madourie will be delighted to hear your feedback! We’re so glad her professional advice and support have made a difference for you.
5/5
TrustpilotThanks Bethel and Sarah
Mr. Bethel Gamma helped us to lease out the property very quickly with good rental.Ms Sarah Ferrira answered my questions promptly and follow up with the tenant on handover matters effectively.
Thank you for your kind words. We're thrilled to hear that Bethel and Sarah were able to assist you effectively. It's our goal to provide prompt and professional service, and your feedback lets us know we are delivering a top-notch service to all our clients. If you have any further needs or questions in the future, please don't hesitate to reach out. Thanks again for choosing us!
4/5
TrustpilotProperty manager review
Our property manager Spyros has been very responsive to maintenance issues that we have raised and helped to organise a timely resolution.
5/5
TrustpilotI had an issue with my washing machine…
I had an issue with my washing machine and Param Virdee helped to get it resolved in an effiecient, friendly and understanding way. I have no doubts that if another problem arises, it will be the same kind of service.Roula Allam
Hi Roula,We are pleased to hear you had such a positive experience. If you require any further assistance, do not hesitate to reach out!
5/5
TrustpilotHighly recommend Grace
I have Grace as my moving agent, she’s really diligent, hardworking, approachable which makes our moving really smooth. She’s always happy to help and answer any questions. I will highly recommend you to approach her if you are looking for any property near city island.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Grace.
5/5
GoogleBoth Martin and Agnes were really helpful with the whole process of viewing the flat and then contracting - I'd be happy recommending them
Hello Chris, thank you for your great feedback!
5/5
GoogleCyn, Property Manager, with whom I have dealt with over the course of 1 year + has been consistently first class: always prompt in responding; very proactive not only in identifying potential problems but also proposing solutions; always on hand to give professional advice and suggestions. Cyn has never been anything other than very friendly, highly professional and extremely competent. I should also add Cyn has frequently gone above and beyond what anyone could reasonably expect.
It's lovely to read feedback like this Tom! Thanks for taking the time to review us. We'll make sure Cyn sees your kind words too.
4/5
TrustpilotGreat check-out process
I very much appreciated the check out process which was smooth and clear. Working with Veronica was great. Thank you for the quick communication and general support
5/5
TrustpilotSwift Rental Service
Fast tenant finding with correct suitability and good overall provisions to facilitate tenants checking out and checking in whilst keeping landlord well informed throughout the various stages
Thank you for your kind words. We’re thrilled that you had a smooth experience and that was consistently communicating with you. Our team is committed to making the letting process seamless for our clients, and we’re glad you felt supported.
5/5
TrustpilotLeigh and Amber
Leigh and Amber did a really good job with helping us to rent a flat unit. The whole process was really fast and streamlined, we managed to get our unit within a week. They are very responsive with any questions we had and is well communicated.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto leigh & Amber.
5/5
TrustpilotVery positive property search…
Very positive property search experience, thanks Brooke and Alexandra for helping us finding the good property!
5/5
TrustpilotEnd of tenancy
During the deposit negotiation stage at the end of my tenancy, the assigned agent (Lauren Melius) made the process smooth and quick. She was reasonable in her negotiations and considered my point of view. I appreciated how efficient and swift the process was.
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Lauren Melius .
5/5
TrustpilotSam Orme helped us to rent the perfect…
Sam Orme helped us to rent the perfect apartment for our needs. We had been to numerous viewings before and I had given up hope! But Sam understood straight away what we wanted and we signed the contract the very next day!
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Sam.
5/5
TrustpilotBest agent I’ve dealt with since I…
Best agent I’ve dealt with since I moved to UK. Most agents don’t care about your wellbeing when you’re moving out but I was handheld through the process. Michel Vasquez returned all my emails and calls in minutes and I was always their top priority.
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Michell day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotLiving in my dream flat - Thanks Nicholas
I’ve had my eye on my dream flat for years. Back in 2020, Nicholas Randall gave me a tour of one of the newest and chicest developments in East London, but due to the pandemic, my and my partner’s plans to move fell through. Fast forward two years, and my family is finally settled into our dream flat, with the help of none other than Nicholas. We even landed in a home better suited for us than the original one we had viewed, and decided to seal the deal with a two-year lease! My partner, our little pup and I are so happy and we couldn’t have done it without Nicholas. Not only is he knowledgeable and reliable, but he’s a really down-to-earth amiable guy. Wish every realtor was like him!
5/5
TrustpilotRachael Adeyemo is a very professional…
Rachael Adeyemo is a very professional operator. She gets things done. She is an excellent communicator
5/5
TrustpilotVery smooth process
Very smooth process. Mystique was very helpful!
5/5
TrustpilotCandice and Sebastian really help me a…
Candice and Sebastian really help me a lot during the whole process. They really make a lot of efforts to help us achieve a favorable deal and solve all kinds of problems. Really appreciate.
Hi Estelle,Thank you for your kind review! We’re delighted to hear that Candice and Sebastian were able to assist you throughout the process and help you achieve a favourable deal. We appreciate your feedback and are always here to help!
5/5
TrustpilotVery professional
Very professional. Rebecca
5/5
TrustpilotI have been working with Matt Spencer…
I have been working with Matt Spencer at JOHNS who is excellent. He is easy to communicate and is very professional. I feel comfortable knowing that he is incharge of my rental property. I just hope that the sales team could learn from people like Matt and be as professional and courteous as he is.
5/5
TrustpilotDuncan was incredibly helpful in…
Duncan was incredibly helpful in dealing with our renewal process. He was very responsive and made everything seamless.
5/5
TrustpilotClaudiu was really helpful and had great…
Claudiu was really helpful and had great communication throughout the process- thank you so much!
5/5
TrustpilotAde has been very helpful with the move…
Ade has been very helpful with the move out process! Helped to arranged cleaning and very friend.
5/5
TrustpilotThank you
Great service from Mystique and team.
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