5/5
TrustpilotEverything was so quick and easy
Everything was so quick and easy! Thank you!
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.
Trusted Agent profile · London
JOHNSCO London reviews
★★★★★
1,475 reviews across 2 platforms
8 New Providence Wharf, 1 Fairmont Avenue, London, E14 9PA
Part of JOHNSCO, see every office.
JOHNSCO's office in London, at 8 New Providence Wharf, is rated 4.8 out of 5 across 1,475 reviews on two platforms, including 162 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThanks Jamie Lake's professional service, he help me dealed with EX-tenant on the damaged furniture and got compensation. At the same time, Really thanks Jay Clark and his team provided me excellent service in the past two years.
Agent replied · 11 June 2024
Really pleased we were able to assist. We'll make sure Jamie, Jay and the rest of the team see your kind words too.
1/5
TrustpilotThis has to be the absolute worst…
This has to be the absolute worst estate agents I have ever dealt withThey put homes up for rent that are rotting and in disrepair Covering the cracks with paint Putting bad landlords on their books for profit with no care for the tenant !Avoid at all costs Miss Mica Paris
Agent replied · 10 June 2024
Hi Michelle,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotThey are a good agency
They are a good agency. My property manager Lara Robson is quick and efficient. So far happy with the service!
5/5
TrustpilotLegal paperwork was made easy with…
Legal paperwork was made easy with Bethel’s help. Everything went smoothly and she followed up when some emails were missed.
5/5
TrustpilotAbsolutely fantastic customer service…
Absolutely fantastic customer service provided by Vanessa and Marwa! From being super prompt in their communication to answering all my queries and questions with so much patience and grace, they have made renting first time in London a seamless process for me and for that I’m so thankful to them!
Agent replied · 10 June 2024
Thank you for taking the time to leave this great review. Marwa and Vanessa will be thrilled to hear they were able to support you in this experience, and we wish you all the best in your new home and your London journey!
5/5
TrustpilotProfessional service and found me a…
Professional service and found me a great tenant. Shout out to Mystique and Sebastian for their big help in this!
5/5
TrustpilotAmy & Marwa were extremely helpful.
Amy & Marwa were extremely helpful.They were fantastic.
Agent replied · 11 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Amy & Marwa
5/5
TrustpilotReally pleased with the service!
Really pleased with the service!Always very well and kindly helped by our estate agent Vanessa. Every query was addressed and dealt with equally seriously. Also easily accessible by phone and email. Thanks for the professional way of working!
Agent replied · 23 December 2024
Hi Mike,Vanessa is grateful for your kind words! We’re happy to have been accessible and able to address all your queries. Thank you for choosing Johns&Co!
5/5
TrustpilotI can only say Mr
I can only say Mr. C. Clupito gave us great service and support Good customer service means consistently meeting customers' expectationasy, personalised and empathetic. John's& Co delivered excellent customer service they take time to understand the needs of my nephew unique needs. Thank you from my heart.
Agent replied · 10 June 2024
Thank you for your kind words! We're thrilled to hear that Claudiu provided you with great service and support. At Johns&Co, we strive to deliver excellent customer service, tailored to each individual's unique needs. Your heartfelt appreciation means a lot to us.
5/5
TrustpilotVery professional team
Very professional team, proactive and always available for help and to answer any queries. I love working with everyone specially Matthew who is ready to support and give the right solutions and answers always
Agent replied · 10 June 2024
Hi Hassan,Thank you for your review. We strive to support our clients every step of the way, and it’s wonderful to hear that we met your expectations. If you ever need further assistance, we’re here to help!
5/5
TrustpilotRachael good service
Rachael was helpful with quick message and response.
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We’ll be sure to pass on your kind words to Rachael.
5/5
TrustpilotPriscilla was very helpful
Priscilla was very helpful, got my matter sorted very quickly too.
Agent replied · 24 August 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Priscilla.
5/5
TrustpilotI had a recent issue with my lock hence…
I had a recent issue with my lock hence I contacted Lara Robson who responded promptly and arranged for the lock to be sorted within few hours the same. Lara has great customer service, very polite and responds swiftly to every concern have raised with her. She is great!
Agent replied · 10 June 2024
Hi Konah,We're pleased to hear Lara was able to get your lock issue resolved swiftly. We understand your time is precious and will always seek to mitigate any inconvenience for you. If any issues arise, do not hesitate to reach out to us!
5/5
GoogleBoth Agnes and James made sure we got the apartment we initially wanted . Very professional and adaptive in certain situations made sure everything worked out well in the endPositiveProfessionalism
Agent replied · 11 June 2024
We hope you love your new place! Thanks for your 5-star review! All the best, Johns&Co Team
3/5
TrustpilotVery hit and miss service as landlords.
Very hit and miss service as landlords.Today excellent, 5-star experience with Adete Gomes for a water leak, fixed in less than 2 hrs. A few months ago took unreasonably long to fix lack of hot water.
Agent replied · 23 December 2024
Hi Andrea,Thank you for your feedback! We’re delighted Adete delivered such excellent service. Your input helps us continue to improve and provide consistent 5-star experiences. To discuss your experience further, please contact us at customercare@johnsand.co.
5/5
TrustpilotEbru
Ebru’s commitment to exceeding expectations has genuinely made a difference, her attention to detail and handling every situation professionally has led to a positive process . We are so grateful to have her as our property manager.
Agent replied · 23 December 2024
Hi Mike,Thank you for recognizing Ebru’s commitment and attention to detail. We’re delighted her professionalism made a positive impact and we look forward to continuing delivering exceptional service!
5/5
TrustpilotElliott of John & Co has done a fantastic job!
My agent Elliott of John & Co has done a fantastic job in helping me to follow-through the whole sales process till completion. He has gone above and beyond to ensure all the steps are on track and keeping me, an overseas seller, well informed. Many many thanks!
Agent replied · 10 June 2024
Hi Bruno,Fantastic to hear Elliott has kept you informed at all points of your property journey, making it a positive and smooth experience for you. We'll be sure to pass your kind words along to him, it will make his day!
5/5
TrustpilotYour staff Ellie Mai Hannah is very professional
Your staff Ellie Mai Hannah is very helpful for me to Manager my buy to let property in London (Silk District) Her response is very fast and professional.
5/5
TrustpilotWorking with Johns Lettings Dept
Working with Johns Lettings Dept, in particular with Bethel, made letting my flat quick and easy. I was kept fully informed of the process and they worked hard to limit the non-tenanted period for me. I would happily work with the team again and am confident in recommending them to others.
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Bethel.
5/5
TrustpilotVery caring service from all the staff…
Very caring service from all the staff in the whole process of renting. Ben McCabe and Amir Khalil take good care of everything about the property and offered me patient and kind help. The customer service is great. Short advice: offer direct service and links to pay the bills so it would be convenient for the tenant.
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Rachels day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotSUMMER IS THE TOP 1 she is dealing with…
SUMMER IS THE TOP 1 she is dealing with everything that I need
5/5
TrustpilotLara Robson did a great job liaising…
Lara Robson did a great job liaising with our tenant with regards to a sink issue. She managed to resolve the matter in satisfaction of both parties very quickly, liaising with contractors and the management company.
Agent replied · 11 June 2024
Hi Javier,Thank you for recognising Lara’s dedication and effective handling of maintenance issues! Her ability to communicate smoothly with tenants and contractors alike is a key part of our service, and we’re so glad it contributed to a swift, satisfactory resolution. Thank you again for your feedback!
5/5
TrustpilotTake a moment to express my…
I wanted to take a moment to express my sincere appreciation for the support and assistance that Param Virdee has provided in resolving various issues. He has consistently addressed concerns or difficulties promptly and efficiently. The responsiveness made the process much smoother. I look forward to continuing our positive working relationship in the future.
Agent replied · 11 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Params day! Wishing you all the best for the rest of 2023!
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