Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotSo far so good as a landlord
I recently had the pleasure of working with JohnsCo for my property rental.The letting administrator Candice Chan assigned to my case has been exceptional. She consistently replied to my emails promptly and was helpful throughout the process. Her efficiency and responsiveness made the initial stages of renting my property smooth and hassle-free. While the property manager handled administrative tasks efficiently, the communication with the property managers could be more streamlined. There were instances where communication delays occurred, making it slightly challenging to relay important information between me and my tenant.
Yanfei · 22 January 2024
★★★★★ 5/5
TrustpilotFantastic team, great work & I highly recommend them
Wish to thank the whole team for the excellent service we received. Every step of the process was dealt with professionalism, efficiently and a care to customer satisfaction.The team made sure our needs were met, their attention to detail and very friendly attitude , made the entire process smooth and stress free, and we truly appreciate it.Thank you once again for your hard work and commitment. I’ll happily recommend your services and look forward to working with you again.
Priya · 20 November 2024
Agent replied · 29 December 2024
Hi Priya,Thank you so for this glowing review! We’re delighted our team could make your experience smooth and stress-free. Your recommendation is important to us, and we look forward to working with you again.
★★★★★ 5/5
TrustpilotWhen cooperation is a pleasure
We thank Shareen and Alexandra from the bottom of our hearts for their cooperation and responsiveness. Thanks to them, searching for housing and renting in London was very comfortable. Thanks to the girls, we now have a gorgeous apartment in London.
Irina · 8 June 2024
Agent replied · 13 June 2024
Hi Irina,We are pleased to hear Shareen and Alex made your property search a comfortable and pleasant experience, and that the result was a happy one! We wish you all the best in your gorgeous new property.
★★★★★ 5/5
TrustpilotAppreciation For Professional Service
Appreciation For Professional Service Liam Alwar has been extremely responsive and helpful when I requested some assistance to purchase the mattress issue in my property. He responded to all my emails promptly making it a very easy and pleasant process. Liam is great !!
Kwok · 12 April 2024
Agent replied · 13 June 2024
Hi Kwok,Thank you for this review. Its great to hear Liam was able to resolve this issue for you, and kept you in the loop throughout the process. We'll be sure to pass this positive feedback along to him.
★★★★★ 5/5
TrustpilotToday I will have the best sleep in two…
Today I will have the best sleep in two years. Once again a huge big thank to Spyros’s assistance of my bed issue.You are much better than those who reply me via emails before. I can't believe I finally got a new bed and mattress. A problem that has been bothering me for a long time has finally been solved. Thank you from my heart. 100 points of service attitude, 100 points of work efficiency
Lance · 1 May 2024
★★★★★ 5/5
TrustpilotMy thanks to Sardar and the team for…
My thanks to Sardar and the team for their adept and efficient management of a complex scenario. Sardar kept me fully informed and offered options and solutions. My thanks to him and all the team for their kind and courteous attention.
Raj · 6 June 2024
Agent replied · 13 June 2024
Hi Raj,Thank you so much for your kind words! We're thrilled to hear that Sardar and our team were able to effectively manage your situation and provide you with the support you needed. Keeping our clients informed and offering solutions is always our top priority, and we're grateful for the opportunity to assist you. Your appreciation means a lot to us, and we look forward to serving you again in the future. Thank you for choosing us!
★★★★★ 5/5
TrustpilotExcellent!
Our experience with johns & co has been excellent. Bradley and Leigh were responsive and helped us navigate every stage of the process making it less stressful for us. Well deserved 5 stars!!
WM · 18 October 2024
Agent replied · 29 December 2024
We’re glad to hear Bradley and Leigh made a difference in your journey. Thank you for the five stars and for choosing Johns&Co!
★★★★★ 5/5
TrustpilotLara Robson has been super responsive…
Lara Robson has been super responsive during the move in process and has been available for all queries and questions. She’s been ensuring we have everything and making all the different calls and requested needed.
Fouzia · 13 September 2024
Agent replied · 23 October 2024
Hi Fouzia,Thank you for your feedback! We’re thrilled to hear that Lara has been responsive and helpful during your move. We wish you all the best in your new home, please let us know if there is anything else we can assist you with.
★★★★★ 5/5
TrustpilotMaintenance work
Johns is easy to deal with and most of the time they get things right, albeit sometimes they need to be chased rather than taking the initiative. However, in the latest maintenance task Priscilla Ogefere was excellent at responding and providing a more competitive quote.
Cjm2503 · 6 March 2024
Agent replied · 13 June 2024
Thank you for this feedback, we are pleased to hear Priscilla was able to show you a true Johns&Co service. Client satisfaction is always our foremost priority and we always strive to ensure you receive an excellent standard of service.
★★★★★ 5/5
TrustpilotAs a remote landlord I have been very…
As a remote landlord I have been very impressed with the overall service provided to me by the team at John & Co, particularly Charlie, Alexandra and Cynthia. Thank you for the pleasant experience and the seamless transition.
Taimni · 14 July 2024
Agent replied · 23 August 2024
Hi Taimni,Thank you for your kind review, and for placing your trust in our team. We understand the work that can go into being a remote landlord, and we are pleased to have the opportunity to assist you.
★★★★★ 5/5
TrustpilotPriscilla the fabulous
Priscilla was fantastic in sorting out a smooth transition of my tenants. She showed immense patience and skill in dealing with the difficult situation of negotiating the various costs and charges for the outgoing tenant keeping my interest in mind.
Kausik · 6 June 2024
Agent replied · 13 June 2024
Hi Kausik,Thank you for your review! We're thrilled to hear that Priscilla provided such excellent service in managing the transition of your tenants. It's wonderful to know that she demonstrated patience and skill in navigating the complexities of negotiating costs and charges, always keeping your best interests in mind. We truly appreciate your kind words and your trust in us. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing us!
★★★★★ 5/5
TrustpilotIt has been a fantastic experience…
It has been a fantastic experience moving in. Victor was super helpful and friendly and helped us negotiate with the landlords based on our needs and sourced the right apartment in a short period of time. Bethel was also very responsible and responsive in the follow-up conversations with validation checks and move-in check list. Overall great experience, thanks victor and bethel
Qingyi · 2 December 2024
★★★★★ 5/5
TrustpilotSeamless Letting Experience with the Letting Team
I recently completed a new tenancy for my new property in Newham. This was handled professionally and promptly by the letting team. A big thank you to Amy Bridge and Claire Ballatyne.
Angela · 18 October 2024
Agent replied · 13 June 2024
Hi Angela,We’re glad Amy and Claire were able to carry out the tenancy process professionally and efficiently. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 1/5
GoogleA complete rip off, NO SERVICE. NO SECURITY, BROKEN DOOR, UN CLEANING FOYERS AND RIP OFF PARKING. Just to start, I pay for parking and still get parking tickets SCAM ARTIST. Also utilities, service charges and council taxes over inflated. No one on the estate takes responsibility or replies to inferior building works or equipment. Building is infested with paster beetles and air filtration unit lets in small black flies.
Also the agent lied about services and what came with the flat. Was also told by the agent there was additional storage being made available along with bike storage, well 1 is correct.
Still waiting for replies on repairs and damage been here 7 months and still nothing.
STAY CLEAR AWAY - ROGUE LANDLORDS
Daniel · 16 June 2018
Agent replied · 14 June 2024
Hi Daniel, I understand that our Head of Property Management is now in contact with you. If you need any further assistance please email info@johnsand.co.
★★★★★ 5/5
GoogleWe found Ricky Mentesh to be helpful, polite and highly responsive to the needs of the customer from day 1. He went beyond the call of duty to find us the residence that suited us when the original choice didn’t work out. We found him to be clear and efficient in all his communications - we were never kept waiting for a response. I would highly recommend Ricky as lettings negotiator of quality who takes a genuine interest in the needs of the customer.
Tina · 16 June 2018
Agent replied · 14 June 2024
We're really pleased that our Royal Wharf office were able to help, and will make sure that Ricky sees your kind feedback. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleI have been a tenant using John's & co services for more than a year now.
When I first met Pablo Irigoyen I was looking for a 1 bed apartment with river view at Royal Wharf (brand new development). At the time there were none available. Balimore had only released one build. I moved to one of the 1 bed apartments in that building with the promise that a year after I would be able to move to a 1 bed apartment with river view. A year has passed and I'm now, indeed, in such apartment.
I'm very happy with John's & co services and especially with Pablo that managed to resolve some issues with regards to the end date of my tenancy and the beginning of the new one.
I would totally recommend John's & co services and if Pablo is available, he is your guy ;)
Gustavo · 16 June 2018
Agent replied · 14 June 2024
Thank you for the wonderful feedback Gustavo! Really please Pablo helped you find your ideal apartment.
★★★★★ 5/5
GoogleWe were recently dealing with Bethel in Royal Wharf in search of our new rental. He was very responsive to every query and looked after us throughout the complicated process to ensure we moved in smoothly. Very friendly and professional!
Aniko · 12 September 2026
★★★★★ 5/5
TrustpilotElliott at John &Co was amazing to deal…
Elliott at John &Co was amazing to deal with helped conclude the transaction very swiftly and the process was very smooth. Elliott kept updated at every step. Would highly recommend.
Vinayaka · 11 November 2024
Agent replied · 29 December 2024
Hi Vinayaka,Thank you for highlighting Elliott’s excellent service. We’re delighted he kept you informed and made the process smooth. Your recommendation is greatly valued!
★★★★★ 4/5
TrustpilotProfessional but paying late
Pro: professional services, prompt advert and finds tenants fairly quick, each step is achieved in good manner and order.Con: I had bad experience before when other agent didn’t transfer rental to me in time. So I asked and confirmed about the transaction plan carefully. However 2 days after the last day as they promised to send the money, I had to ask the team in writing to request the rental. Only until then I was told there’s “technical issue.” If you are not too keen to pay mortgage or other planned spending, this is a professional agent, including being slightly late in paying rental in a professional way. BTW I have not received it and this is the 10th day from tenant move-in.
Xi · 10 October 2024
Agent replied · 23 October 2024
Hi Xi,Thank you for sharing your detailed feedback! We’re glad to hear you found our services professional and efficient. Your understanding and patience are appreciated, and we’ll work harder to improve the overall experience. So we can look into this matter immediately, please get in touch with us at customercare@johnsand.co.
★★★★★ 5/5
TrustpilotGreat care and support
Amber and Marwa made sure the moving experience was as seamless as possible. They’ve conducted the whole process with great and continuous communication, flexibility and showed real care and respect towards my wife and me. Thank you both!
Yuri · 1 July 2024
Agent replied · 23 August 2024
Hi Yuri,Thank you for your kind review. We are pleased to hear Amber and Marwa made the moving process as smooth as possible for you, and were flexible to your needs. We will be sure to pass your appreciation along to them both. If you need any further assistance, don't hesitate to reach out!
★★★★★ 4/5
TrustpilotJoynal was very attentive and helpful…
Joynal was very attentive and helpful when I required some assistance in fixing a serious heating issue in my flat. If it was not for them I do not believe that I would have resolved the situation in such a timely manner.
Tony · 12 April 2024
Agent replied · 13 June 2024
Hi Tony,We're pleased to hear Joynal was able to resolve this issue for you. Not having heating can be a pain, especially with the weather we've had recently! We'll be sure to pass your gratitude along to Joynal.
★★★★★ 5/5
TrustpilotBrilliant service
I was very pleased with the process and the support I received. Leigh and Alex were both very patient and willing to assist with any issues or queries I had.
Christian · 31 October 2024
Agent replied · 29 December 2024
Hi Christian,Thank you for your kind review! We’re delighted to hear that you had a positive experience with our team and that Leigh and Alex could provide the support you needed. We’re here for you anytime, and we truly appreciate the opportunity to assist you!
★★★★★ 5/5
TrustpilotGreat customer experience and…
Great customer experience and thoughtful consideration interactions throughout the renting process. Candice and Bilal were great to interact with and both were super helpful to sort out little details before and after executing the tenancy agreement.
Gabriel · 24 July 2024
Agent replied · 13 June 2024
Hi Gabriel,Thank you for sharing your experience! Your feedback is greatly appreciated, and we're pleased that we could make the process smooth for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
GoogleFrom start to finish I had a great experience from Germantas at the Royal Wharf Branch. He booked the viewing very fast and we were able to move forward with the paperwork right away. Very pleased with the process!
Ollie · 12 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
