Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
We had an outstanding experience with our estate agent, thanks to Candice, Savannah, and Sania. They were always quick to respond and very supportive, making our rental journey smooth, stress-free, and a great experience. We highly recommend their services!
Jiaqi · 25 May 2024
Agent replied · 13 June 2024
Hi Jiaqi,Thank you for your wonderful feedback! We're thrilled to hear that Candice, Savannah, and Sania made your rental journey smooth and stress-free. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotAmazing support
Dealing with Sardar Berzo was easy and friendly. Sardar instantly responded to all of my questions with all of the details.Working with this type of property manager was a great experience, I can't recommend him more! Thank you for your help!
Antonio · 15 April 2024
Agent replied · 13 June 2024
Hi Antonio,Thank you for this great feedback. We'll be sure to pass your kind words along to Sardar, we're sure it will make his day.
★★★★★ 5/5
Trustpilotproperty management
when saying property management only one person comes on mind He is the most polite understanding helpful person you can deal with thank you Spyros Miaris it was a pleasure having you as our property manager wish you all the luck in your career
Hesham · 13 February 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Spyros.
★★★★★ 5/5
TrustpilotBest tenancy process I’ve ever had
Best tenancy process I’ve had since living in London over the last 10 years. Both Rahan & Victoria have been super helpful, friendly and most importantly very responsive throughout the process, which is very rare with a number of letting agents I’ve worked with before. Would definitely recommend, had no issues on our side with the property (so far!) and when we’ve had queries, they’ve been quick to attend. Communication has been very honest and clear throughout.
Jack · 4 November 2024
Agent replied · 13 June 2024
Hi Jack,We’re pleased to hear that Ebru’s support improved your experience. She is indeed a valued part of our team, and we appreciate your feedback. If you need any support in the future, please don't hesitate to get in touch.
★★★★★ 1/5
TrustpilotAgents who open the flat door without informing the tenant.
They are so crazy that as a tenant I experienced twice the door of my flat being opened by their colleagues as well as subcontractors without being informed first. There is no security at all.
温为 · 30 July 2024
Agent replied · 23 August 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
GoogleVanessa Uljarevic has been instrumental in my recent emergency move. I’ve only had 5 days to find and move into an apartment and she’s managed the process amazingly well! She’s diligent, quick and kept me informed throughout the process. Thank you Vanessa for all your help!
Rebeka · 21 May 2025
★★★★★ 5/5
TrustpilotThanks!
Anthony was super helpful from start to finish - really grateful for the time, care and consideration he put into ensuring this process was a seamless one for me. Thanks also to Marwa for her speedy responses and comms. Appreciate you both! xx
Yomz · 27 February 2024
Agent replied · 13 June 2024
Hi Yomz,Thanks for leaving this brilliant review, Anthony and Marwa will be thrilled to hear how much you appreciated their service. Best wishes.
★★★★★ 5/5
TrustpilotShareen is the best agent you will ever interact with
I arrived in London with very short notice that I was moving abroad and Shareen was so helpful in helping me find an apartment and finish all the paperwork within a week!
K.N · 15 September 2024
Agent replied · 23 October 2024
Thank you for sharing your experience! We’re delighted that Shareen was able to help you secure an apartment and finalise everything so quickly. We understand how stressful moving on short notice can be, and we’re thrilled we could make the process smooth for you.
★★★★★ 5/5
TrustpilotSatisfactory service
Fast and expeditious in finding a new for our property and the documentation and all other works pertaining to the Tenancy was also fast and efficiently.We are very satisfied with their service and performance by Amy Bridge, Grace and James
Krishna · 26 April 2024
Agent replied · 13 June 2024
Hi Krishna,Thank you for your kind review. We're glad to hear you were impressed with our team. We'll be sure to pass your positive feedback along to them. If you need anything else, just let us know!
★★★★★ 5/5
GoogleOur property manager Josh is absolutely amazing and extremely helpful. I can always contact him and get a response within 24 hours (most of the time within hours). I recently needed some maintenance issues sorted at the apartment and he was quick to resolve them.
I must say John's&Co are the best agents me and my partner have ever had to deal with and we are glad they are so helpful at all times.
Alex · 15 June 2020
Agent replied · 14 June 2024
Hi Alexander,
Thank you for the 5-star review!
All the best,
Johns&Co Team
★★★★★ 5/5
TrustpilotMassive thanks to Shareen
Massive thanks to Shareen. She helped us find the perfect flat in Nine Elms. The whole process was smooth from start to finish. She was incredibly helpful and always responded to our enquiries swiftly.
Raad · 9 August 2024
Agent replied · 23 October 2024
Hi Raad,Thank you for leaving this kind review. We are pleased to hear Naomi has dealt with your property issues with haste and care, and that they have been resolved with her aid. We will be sure to pass your gratitude along to her.
★★★★★ 5/5
TrustpilotDuncan has been more than extraordinary…
Duncan has been more than extraordinary . Efficient and very professional . The renewal has gone so easy and specially as he had some very wilful negotiation to do with my tensnt to get the best for both of us . Thank you Duncan
Ramona · 26 January 2024
Agent replied · 13 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Duncan.
★★★★★ 5/5
TrustpilotReally impressed with the service
Really impressed with the service I received from the team. Nicole Wright and Luke Pitchen helped me resolve a maintenance issue efficiently and were both friendly, proactive, and easy to deal with. They genuinely cared about getting the issue sorted quickly and kept communication clear throughout. Thank you again for all your help!
Akshara · 29 May 2026
★★★★★ 1/5
GoogleAvoid this letting agency - poor service and delayed payments.
I've been renting in London for 10+ years and this is the worst experience I've had with a letting agency.
Three weeks after our tenancy ended, we're still waiting for our deposit return and rent reimbursement.
Deposit Issues:
Despite leaving the unfurnished property in excellent condition, they attempted to charge £360 for minor dust. We deliberately chose an unfurnished property to avoid disputes, but they still found ways to delay the return. They aggressively push their preferred cleaning company before move-out.
Rent Reimbursement:
We've been waiting three weeks for reimbursement of overpaid rent. The property manager, Sharona McDonald, has been unresponsive to calls and emails. We only received replies after mentioning small claims court and copying additional colleagues.
Overall:
The lack of communication and unreasonable deposit deductions suggest poor business practices. There are better letting agencies available - I'd recommend looking elsewhere.
Jee · 12 October 2025
★★★★★ 5/5
Trustpilotoutstanding service from Amber
I recently rented a flat in London from overseas, and the process was seamless thanks to Amber. She promptly answered all my questions, and ensured the property was in best condition for my arrival. Her professionalism and attention to detail made the entire experience stress-free. I highly recommend Amber to anyone looking to rent a property remotely.
Keisei · 20 December 2024
★★★★★ 5/5
TrustpilotGreat service
Great service, everything was done on time and with am amazing positive attitude. Claudio, Andrew and Rachel were wonderful to work with and extremely professional from the viewing to the proposal and on to the final stages of the rental agreement.
Nadav · 22 March 2024
Agent replied · 13 June 2024
Hi Nadav,We're thrilled to hear our West Hampstead team were able to represent the excellent standard of service our clients have come to expect from Johns&Co. Thank you for your kind feedback, if you need anything in the future do not hesitate to reach out.
★★★★★ 5/5
TrustpilotMimi was very helpful in following my…
Mimi was very helpful in following my property matter especially during the recent maintenance work requested by the tenant. I was impressed with her close follow-up as well. Much appreciated.
Emil · 2 October 2024
Agent replied · 23 October 2024
Hi Emil,Thank you for your wonderful feedback! We’re glad to hear that Mimi provided the close follow-up and support needed during the maintenance process. Keeping everything on track for our clients is key, and we’re happy to hear you were impressed. We appreciate your trust and look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotThank you to Priscilla Ogefere @…
Thank you to Priscilla Ogefere @ JohnsandCo Royal Wharf. She has been a godsend in sorting out my end of tenancy so much so I now wish I was staying!! She is always there sorting out every little issue. Such an asset to the teamThank you PriscillaBecky
Rebecca · 6 November 2023
Agent replied · 13 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Priscila.
★★★★★ 5/5
TrustpilotRahhan was great
Rahhan was great. Fast response, easy and honest which is needed as a tenant who’s renting as an international tenant. Satisfies both tenant wants and needs as well as the landlord.
Zaid · 14 September 2024
Agent replied · 23 October 2024
Hi Zaid,Thank you for your kind words about Rahhan! It’s wonderful to hear that he was able to meet both your needs and those of the landlord. We always aim to make the process as seamless as possible for everyone involved.
★★★★★ 5/5
TrustpilotGreat experience
Charlie, Cynthia and Victoria were all a tremendous help in finding us our next home. They guided us through the process and made it very easy. Couldn’t recommend this company enough.
Lawrence · 14 September 2024
Agent replied · 23 October 2024
Hi both,We’re so happy to hear that Charlie, Cynthia, and Victoria made your home search an easy and pleasant experience! Thank you for your recommendation, we wish you the best in your new home.
★★★★★ 5/5
TrustpilotExceptional !
Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!
Hannah · 28 August 2024
Agent replied · 23 August 2024
Hi Hannah,Thank you for sharing your experience! We're delighted to hear that Sardar Berzo has been so responsive and helpful in managing your flat. Addressing your issues swiftly, and going the extra mile to ensure your needs were met. We'll make sure to pass along your appreciation to Sardar.
★★★★★ 5/5
TrustpilotExceptional !
Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!
Nawal · 28 August 2024
Agent replied · 23 October 2024
Hi Nawal,Thank you for your glowing review! We’re absolutely delighted that Savannah was able to make your experience so smooth and easy. Her dedication to keeping clients updated and informed is something we truly value, and we’re glad it made such a positive difference for you. We appreciate your high recommendation and look forward to assisting you with any future needs!
★★★★★ 5/5
TrustpilotProperty Management
Olivia Thomas is an exceptional property manager. She is approachable, responsive, and genuinely cares about making sure everything runs smoothly. It is because of her pro activity that my experience as a tenant in Royal Wharf has been hassle-free - thank you!
Teah · 22 February 2024
Agent replied · 13 June 2024
Hi Teah,Thank you for leaving this kind review, we hope you enjoy Royal Wharf living!
★★★★★ 5/5
TrustpilotRental uplift
Katy has just secured my rental uplift for the next year. She was helpful and efficient and was able to increase a n amount that has covered my increased costs.
Thank you
M · 13 October 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
