Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEfficient and balanced support
The support and advice from Katy Donachie and her team has always been very professional, providing information and balanced advice promptly. The renewal process was completed very quickly and efficiently consulting both parties and taking their views into account. Thank you for your support!
Mayra · 4 January 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Katy.
★★★★★ 5/5
TrustpilotGreat service, brilliantly led by Savannah Renaud
Savannah Renaud, Param and the Brentford team have been fantastic in the manner in which they have handled my rental. As a new landlord, they have covered every item professionally and in such a friendly manner. Savannah has been outstanding.
Paul · 27 March 2024
Agent replied · 13 June 2024
Hi Paul,We're pleased to hear our Brentford team have provided you with such fantastic service. Becoming a first time landlord can be daunting but we will always be on hand to support you - don't hesitate to reach out to us if you need any further assistance.
★★★★★ 5/5
TrustpilotThank You, Priscilla Ogefere
It was a minor matter but Priscilla helped to follow-up and resolve it over some weeks in a very professional manner. She is punctual in her reply and her feedback was reassuring. Once again, thank you Priscilla.
Mslim · 22 May 2024
Agent replied · 13 June 2024
Thank you for leaving this feedback. We're pleased to hear Priscilla, was both prompt and professional in her service, and we will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotEbru Property manager
Ive had a great experience with my property manager, Ebru. Recently, I had an issue with my broken couch, and it was resolved incredibly quickly and to my complete satisfaction. Ebru is always kind, approachable, and willing to answer any questions I have. It’s clear they genuinely care about making tenants feel comfortable and supported. Highly recommend!
Lidia · 3 December 2024
★★★★★ 5/5
TrustpilotVery good Letting team
Hi, we want to express our thanks to Johns&Co's Letting team (especially Marwa and Vanessa) in helping us finding the tenants in a quick manner and professional way. I would highly recommend for any future landlords.
KK · 3 June 2024
Agent replied · 13 June 2024
We are pleased our Lettings team have impressed you, and have let your property efficiently and professionally. Thank you for choosing Johns&Co, and for your recommendation.
★★★★★ 5/5
TrustpilotHighly recommend my agent
Highly recommend my agent, Johnson &Co, most of their staffs are really good, looking after my properties, like Denisa, Pavlo.
Although the management fee is not cheap, it’s worth worthy, you can trust them.
Lingfei · 25 September 2026
★★★★★ 5/5
Googleworked with Danny King to find a flat ….he was amazing in getting a viewing scheduled quickly, especially given the context of the renting situation in London at the moment…..helped during the entire process with any concern I had….the rest of the staff is also very helpful….definitely recommend working with them
Liliana · 15 June 2023
Agent replied · 14 June 2024
Hi Liliana,
Thank you for the 5-star review and feedback. We wish you all the best in your new flat.
Kind Regards
JOHNS&CO
★★★★★ 5/5
TrustpilotAlexandra Ene and his hard work gives…
Alexandra Ene and his hard work gives me a very good impression. I often felt kind and professional from him in past connection. Thank you so much Alexandra.
Cheng · 8 October 2024
Agent replied · 23 October 2024
Hi Cheng,Thank you for your kind words! We’re pleased to hear that Alex's hard work and professionalism left such a positive impression on you. We appreciate your feedback and look forward to continuing to assist you in the future!
★★★★★ 5/5
GoogleI can only speak for the start of tenancy, which has so far been nothing but smooth. Amy was very responsive to requests for viewings and suggesting suitable properties, as well as contacting us when the property we initially expressed interest in unexpectedly became available again. Very professional and easy referencing system. From my experience so far, I would recommend.PositiveResponsiveness, Professionalism
Georgia · 15 June 2022
Agent replied · 14 June 2024
Hi Georgia,
Thank you for taking the time to leave us such a positive review and for giving us 5 stars. We're glad you had a positive experience with us and we will pass your fantastic feedback on to the team.
★★★★★ 5/5
TrustpilotDealing with Sam in Lettings has been a…
Dealing with Sam in Lettings has been a great experience! He made sure we viewed lots of options until we found the correct apartment. Very attentive, informative and did an excellent job. Still my point of contact and always happy to help.
Debbie · 22 January 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co. We will make sure to pass this onto Sam.
★★★★★ 5/5
TrustpilotCustomer service
The customer service stand out for me. In particular Toyin Adeyele has been outstanding in providing a first class service for me as a landlord. They are responsive, professional and friendly in their approach.
Maan · 26 June 2024
Agent replied · 23 August 2024
Hi Maan,Thank you for your fantastic review! We're thrilled to hear that Toyin has provided you with outstanding service. We appreciate your recognition and are committed to maintaining the high standard of service you’ve experienced.
★★★★★ 5/5
TrustpilotEthel Gamma is a nice and professional…
Ethel Gamma is a nice and professional manager, I’m really happy to cooperate with him and looking forward to have more chance to cooperate again.
Kevin · 18 November 2024
Agent replied · 29 December 2024
Hi Kevin,Thank you for your kind words about Bethel. We're delighted to hear about your positive experience and look forward to future collaborations.
★★★★★ 5/5
TrustpilotBlinding and very efficient service
We required some blinds from one of our apartments to to be deinstalled and be delivered to a London address. Beverley at John&Co was very helpful in assisting and arranging this service. All went well, timely delivery and very efficient.
Steve · 28 February 2024
Agent replied · 13 June 2024
Hi Steve,We are so pleased to hear all went smoothly and that Beverley could help facilitate this. If you need any further assistance, do not hesitate to reach out!
★★★★★ 4/5
TrustpilotGreat experience from renting to…
Great experience from renting to move-in. Michael and his team are helpful and responsible! Generally good experience but hoping for more prompt response and more comprehensive move-in guidance.
Ccc · 30 September 2024
Agent replied · 23 October 2024
Thank you for sharing your feedback! We’re glad that Michael and his team were helpful throughout your rental and move-in experience. We appreciate your feedback on prompt responses and move-in guidance and will work to improve in those areas.
★★★★★ 5/5
GoogleAbsolutely brilliant service!!
I had a fantastic experience with Ellessee. From start to finish, she was professional, friendly, and extremely helpful. I was continuously updated throughout the whole process, making everything feel straightforward and stress-free.
Zakiyyah · 12 September 2026
★★★★★ 5/5
TrustpilotThank you Alexandra
It is great to work with Alexandra! She is very friendly and patient, and she is incredibly responsible - always responding to emails promptly, which made communication seamless. Her explanations are clear and thorough, making it easy to understand the answers to my questions. I truly appreciate her hard work and professionalism - thank you to Alexandra and the rest of the team!
YO · 8 August 2024
★★★★★ 5/5
TrustpilotI would like to thanks shareen who…
I would like to thanks shareen who helped us with our flat including reference check and move in. She was very helpful and professional. It was excellent service and experience
Abdullah · 13 October 2026
★★★★★ 5/5
TrustpilotThank you Olivia
Olivia Wietecka has been super helpful in making sure our end of tenancy process was as smooth as possible. She was following up on matters in timely matter and stayed organized throughout so that all outstanding items are resolved. She even spoke with our utility providers to close out the account and ensure remaining credits are refunded. Highly recommend Olivia for her professionalism!
Philip · 7 August 2024
★★★★★ 5/5
TrustpilotSuperstar Bryony ⭐️
Thank you so much Bryony for your help sorting some broken furniture in our flat. She was super quick and helpful in solving our issue.
Jessica · 8 November 2024
Agent replied · 29 December 2024
Hi Jessica,We’re pleased Bryony was able to assist you promptly with the furniture issue. Thank you for highlighting her quick and helpful service. We’re always here to help!
★★★★★ 4/5
TrustpilotDaniela able to provide solid support…
Daniela able to provide solid support and leadership when we face difficult issues relating to our property management. She is able to response effectively and identify right resources to resolve our issues.
Henry · 29 September 2026
★★★★★ 5/5
TrustpilotAbsolute pleasure working with Daniela…
Absolute pleasure working with Daniela Nakraj and Nicolas Randal from johns and co. Both super professional, personable and go above and beyond. Thanks so much! Thanks for me new home in GLH!
Jamil · 29 September 2026
★★★★★ 4/5
TrustpilotHelpful
Generally very responsive and helpful. Our property manager Param Virdee has been a great hand - always efficient when an issue takes place with our flat.
小姐 · 18 October 2024
Agent replied · 29 December 2024
We’re glad Param’s efforts have made a difference in your experience. Thank you for the positive words. If there is anything you believe we can improve on, please don't hesitate to let us know!
★★★★★ 5/5
TrustpilotAlexandra Ene was extremely helpful and…
Alexandra Ene was extremely helpful and professional in helping me with the process of finding me new tenants for my flat .The whole process was speedy and the time the flat was empty was negligible. I would definitely recommend Alexandra to anyone
Jaswinder · 23 December 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Alexandra.
★★★★★ 5/5
TrustpilotIt has been pleasure to work with…
It has been pleasure to work with Olivia Thomas. She has been great property manager since start to finish of our tenancy. Always replying promptly to our emails and dealt always successfully with any issues raised. Thanks Olivia!!
Sabina · 15 March 2024
Agent replied · 13 June 2024
Hi Sabina,Thank you for your 5* rating. We're glad to hear that Olivia provided excellent service. We value your feedback and will be sure to pass your appreciation along to Olivia, it will be the perfect way to end her Friday!
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