5/5
TrustpilotPromptly responding
Wai was very prompt in responding, and he was very helpful.
Trusted Agent profile · London
JOHNSCO New Homes London reviews
★★★★★
1,570 reviews across 3 platforms
4 Halyard Place, London, E16 2TH
JOHNSCO New Homes's office in London, at 4 Halyard Place, is rated 4.8 out of 5 across 1,570 reviews on three platforms, including 247 Google reviews rated 4.3.
247
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
1,317
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJust want to give a huge shoutout to Ellie-Mai Hannan
Just want to give a huge shoutout to Ellie-Mai Hannan! We were having hot water issues with our apartment after moving in not long ago and Ellie has been very responsive to our emails and reassuring in sorting the issue out. Happy to say that she resolved our problem in less than 2 days!
Agent replied · 23 October 2024
Hi Eason,Thank you for the shoutout to Ellie! We understand that these issues can be a major inconvenience and need to be resolved urgently, and we're pleased to hear Ellie delivered on this. We're always here to help, so feel free to reach out if you need further assistance.
5/5
TrustpilotLooking to Buy? Go with Jemma Dawes
If you're looking to buy, look no further than Jemma Dawes. What can I say? The proof is in the pudding: she's well-known as Johns&Co's star sales negotiator, having won awards for her exceptional volume of sales. Her impeccable work ethic and great communication elevate the home-buying experience. What truly makes Jemma special though is her caring and empathetic approach to finding you your home; she does whatever's necessary to make the transfer of sale as smooth as possible. Real estate in the UK can be such a pain but thanks to Jemma, our experience was well-captained. Thanks to her, we're happy in our first home now, just in time for Christmas - a dream come true. If we had to do it all again, we'd pick Jemma every time. And you should too. A million thanks Jemma!
5/5
TrustpilotBryony! The savior of service industry
I recently reported an issue with the heating in my home, and Bryony called me shortly after to arrange for an engineer to fix it. Their response was incredibly quick, with the nearest available time scheduled right away. This was such a relief, especially as the weather is getting colder. I’m deeply grateful to Bryony and the engineer for their prompt action, as well as their warm and friendly service. Everything was resolved within 24 hours, they truly saved me from freezing in my rental flat during this chilly winter. Amazing service, five stars! 🌟🌟🌟🌟🌟
5/5
TrustpilotProperty Management
Property Management Thank you Lauren Melius for the 5 star aftercare service you offered us over the years. We really appreciate all efforts done and efficiency you showed while handling the property management. While certain situations can be delicate, Lauren demonstrated professionalism, efficiency and expertise while dealing with them, helping to achieve the best possible outcomes. We wish you all the best in your journey!
Agent replied · 13 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Laura.
5/5
TrustpilotAmazing Experience with Andre Wallace!
Amazing Experience with Andre Wallace!Andre Wallace was an absolute gem in helping my partner and me find our dream apartment. From the very beginning, he was incredibly helpful, professional, and friendly. He took the time to understand exactly what we were looking for and went above and beyond to ensure we found a place that felt perfect for us.His knowledge of the market, attention to detail, and genuine care made the entire process smooth and stress-free. Andre didn’t just find us an apartment; he found us a home we’re truly excited about. We couldn’t be happier with the experience and highly recommend Andre to anyone searching for their perfect place!Thank you, Andre, for making this such an enjoyable and memorable journey!
5/5
TrustpilotFirst few days in the new place and I…
First few days in the new place and I couldn't be more happier. I would like to say thank you to Andre who has gone above and beyond to make this possible for me and my flatmate. He has checked up on us weekly during this move and has given the best service possible to make it an easy transition to a new place. I really appreciate the hard work and we are both grateful we had Andre working with us. Thank you to JOHN&CO for providing a great team.
5/5
TrustpilotNew Property Manager
I have recently been assigned a new property manager. I have had a really positive experience with Luke Thomas. He is professional, responsive, and always communicates clearly and promptly. Any questions or issues I’ve had, have been dealt with efficiently Overall, I’ve found him to be reliable, approachable, and professional, and I would happily recommend his services.
5/5
TrustpilotThe service with this company is is…
The service with this company is is fantastic. They have assisted me time and time again. I haste to add that in my opinion Charlie is the man to see and deal with. I won’t recommend him as I don’t want his time taken up by someone else👍🤦
Agent replied · 29 December 2024
Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with our service. It's great to know that Charlie has made such an impact. We’ll keep working hard to ensure you receive the best service possible!
5/5
TrustpilotProactive Customer Service
Alexandra-Luciana Ene my lettings negotiator was proactive from the start. She's always 2 steps ahead. Nothing was too much trouble. Thanks Alexandra for making it all easy. I also want to give a shout out to Vanessa Sins. For her support for other admin related requests. Appreciate the speed.
Agent replied · 29 December 2024
Hi Joseph,Thank you for sharing your experience with Alexandra and Vanessa. We’re so pleased to hear Alexandra’s proactive approach and Vanessa's support have contributed to an efficient process. If you need any further assistance please don't hesitate to get in touch, we are always here to help!
5/5
TrustpilotNicole Wright has been amazing
Nicole Wright has been amazing. Fast and reliable support.
5/5
TrustpilotMichael Fadiora has been of exceptional…
Michael Fadiora has been of exceptional aid to me whilst helping me figure out everything I need to in order to move into my first apartment. Rachel Massey has helped me greatly with my contracts and the whole process was made smooth, quick and easier for me to understand amongst their help greatly.
Agent replied · 23 October 2024
Hi Alexa,Thank you for your fantastic review! We’re thrilled to hear that both Michael and Rachel provided exceptional support during such an important milestone, moving into your first apartment. We understand how overwhelming the process can be, and it’s great to know that our team made it smooth and straightforward for you. We wish you all the best in your new home!
5/5
TrustpilotOlivia Wieteska is a very helpful…
Olivia Wieteska is a very helpful property manager regarding the deposit dispute I have with previous tenants. She reviewed the list of all the deductions that were originally put forward and provided reasonable suggestions. She is always responsive, explains the process, and keeps me informed.
Agent replied · 13 June 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotProblems in the apartment were fixed in a timely manner
After I found out that there was a problem with the air conditioning system in my apartment and reported it on the online repair platform, Toyin Adeyele was very prompt in following up the progress of the report and the engineer came to the apartment in a very timely manner to fix the faulty air conditioning system.
Agent replied · 13 June 2024
Hi Minyi,Thank you for sharing your experience! We're pleased to hear that Toyin provided prompt assistance in addressing your maintenance issue. Ensuring timely and efficient resolution for our residents is a top priority for us, and we're glad that our team was able to quickly arrange for the engineer to fix the problem. If you ever need further assistance, please don't hesitate to reach out.
5/5
TrustpilotRecent tenancy change over
Iva Sabeva was a great help in facilitating my recent tenancy change over. She kept me updated throughout the process and was always available for an urgent call and replied to emails expeditiously. It is not often that I come across such committed and reliable letting agents these days so I would highly recommend Iva to anyone!
Agent replied · 13 June 2024
Hi Kinga,Thank you for your feedback. We are pleased to hear Iva impressed you with her attentive and reliable service. We will be sure to pass your appreciation along to her. Please reach out if you require any further assistance.
5/5
TrustpilotBrilliant rental experience …
Amy bridge and Nicholas made my renting experience so seamless and easy, from being able to view the property that caught my eye same day, as well as having my offer accepted same day, to my referencing process only taking less than half an hour (no joke)! The constant communication have put my mind at ease during my whole process and I couldn’t recommend them enough!
Agent replied · 13 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Amy bridge and Nicholas.
5/5
GoogleWe had a great tour of a development with Ellesse, who was accommodating, polite, and knew a lot about the area. We were pleased with the speed of the process of getting a new flat when we fell in love with one she showed us. Thanks for being so attentive and welcoming Ellesse, would 100% recommend.
5/5
TrustpilotWell done Britney & Leigh.
Having worked in sales for a long time and having rented quite a few properties during this time it was genuinely refreshing to work with salespeople like Leigh & Britney. Particularly within this sector it was a great surprise and Britney is a great asset to their team.
Agent replied · 29 December 2024
Hi Danny,Thank you for your review! With your background in sales and property, it's incredibly rewarding to hear that working with Leigh and Britney felt refreshing. We’re thrilled that their professionalism and dedication stood out to you in a way that sets them apart within the industry. Thank you for choosing Johns & Co, and we look forward to assisting you again in the future!
5/5
TrustpilotMartin Zeps is an angel
Martin Zeps is an angel! He was really helpful and professional throughout the search of the property, to negotiation to due diligence. I had a terrible life circumstances and Martin really helped to find a place within a day and the process took like 1.5 week. He always came up with creative solutions to any challenges that surfaced during my search/reference process. Thank you Martin.
Agent replied · 13 June 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Martin.
5/5
TrustpilotWe are FTB and we have just exchanged…
We are FTB and we have just exchanged recently. Elliot Ford was extremely helpful throughout the process from start to finish! Went out of his way to provide informations and always quick to respond to anything raised as well as giving insightful solutions! We are very happy with the service and would highly recommend him to anyone!
Agent replied · 13 June 2024
Thank you for sharing your experience! We're thrilled to hear that Elliot provided you with exceptional service throughout your journey as first-time buyers. Your recommendation of Elliot speaks volumes, and we're delighted to have been a part of your home-buying experience. If you ever need assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotSwift Resolution and Friendly Service from Sardar Berzo
I initially experienced some misunderstanding with Sardar Berzo, but he swiftly resolved the issue with professionalism and efficiency. His friendly and approachable nature made the entire process much more pleasant. Sardar truly cares about his clients, and it shows in his dedication to finding the suitable maintenance solution to my property after communication and ensuring a smooth experience for both the tenant and me. I highly recommend Sardar for his exceptional service and warm demeanor.
5/5
TrustpilotOnly good experience with John's & Co
Have been with John's & Co for over 5 years and they have continuously offered timely, professional and very friendly service. From dealing with all kinds of issues during the tenancy to finding new reliable tenants they have always delivered.Thank you to Matt Spencer and his team for great support.
Agent replied · 28 August 2024
Hi Richard,Thank you for your kind review. It is fantastic to hear from a valued client. We are pleased our team have never missed the mark, and have provided a friendly, efficient and reliable service along all parts of the tenancy process. We look forward to strengthening our partnership, and the opportunity to assist you in the future.
5/5
TrustpilotCareful leadership and navigation of a…
Careful leadership and navigation of a very tricky sale. Elliott was a superb mediator between a difficult housing association and the parties involved. He succeeded where the housing association had failed, liasing expertly through to a completion that we thought would never have been achieved!
Agent replied · 29 December 2024
Hi Yvette,Thank you for recognizing Elliott's dedication! Navigating complex situations is his expertise, and we’re glad he could mediate to a successful outcome. We’ll pass on your wonderful words to him.
5/5
TrustpilotGood moving in process
I only just moved in, but Priscilla Ogefere has been really helpful in setting me up on fixflo and even reporting issues herself before I moved in. Also, I kept receiving mail and packages for the previous tenant and this matter was solved swiftly and professionally by Priscilla.
Agent replied · 13 June 2024
Hi Lisa,Thank you for sharing your experience! We're delighted to hear that Priscilla has been such a great help throughout your move-in process. It’s great to hear she has addressed issues proactively, and equipped you with all the necessary tools to make the process as smooth as possible. If you need any further assistance, don’t hesitate to get in touch!
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