Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service from Victoria
Victoria has been incredibly helpful in assisting us with our recent house rental. She patiently answered all our questions and guided us through every step of the process. Her support and professionalism made the entire experience smooth and stress-free. We are very grateful for her help and highly recommend her services.
凌畅 · 5 August 2024
Agent replied · 23 August 2024
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and stress-free. It was a pleasure assisting you with your house rental, and we're glad Victoria could help answer your questions and guide you through the process. Your recommendation means a lot to, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotBryony & Sharona
Bryony is really efficient. Got water leak addressed in no time. Engineer attended almost half an hour or less from reporting the issue. The property manager Sharona McDonald is also an excellent support and has been so since i moved in.
Karim · 23 December 2025
★★★★★ 5/5
TrustpilotThank you, Ebru Chow!
Ebru Chow has been super useful in helping me to resolve an issue with my flat. She’s tenacious, reliable and very empathetic. I really appreciate all her help and wish every agent was like her!Very happy to have her as our property manager, she’s great!
Pavel · 4 November 2024
Agent replied · 13 June 2024
Hi Pavel,Thank you your kind words! We’re thrilled to hear that Ebru has been such a reliable, tenacious, and empathetic support in managing the maintenance of your property. It’s wonderful to see her efforts and dedication recognised. We’ll be sure to share your feedback with her. Thank you for choosing Johns&Co, and we’re always here to assist.
★★★★★ 5/5
GoogleI have recently availed the rental services from John & Co and have been completely satisfied with the entire process. They are very prompt in responding as well as guided us in the correct direction.
Special mention for Miss. Marwa Fakih for her prompt handling of the entire process. She has shown tremendous patience in handling my questions and gave us all the required guidance.
Also special mention for Miss. Amy Woods for showing us the properties as per our requirement very quickly. She was professional during the entire process. I would recommend John & Co to everyone.
Sumit · 15 June 2022
Agent replied · 14 June 2024
Hi Sumit,
Thanks for taking the time to leave such a positive review. All the best.
JOHNS&CO Team
★★★★★ 5/5
GoogleCan’t speak for everyone in the office, but Daniel Badu has been exceptional from the first day we met. He remains responsive and helpful even after the contract is signed and payment is sent.
I would highly recommend everyone look for this guy if you’re looking to rent in this area.
Desmond · 16 September 2025
★★★★★ 5/5
TrustpilotAmber and Daniela have been great
Amber and Daniela have been great! Very seamless process and much appreciated their effort through the entire process
Waell · 1 October 2026
Agent replied · 10 October 2026
Thank you for leaving this review. We appreciate your recommendation.
★★★★★ 5/5
TrustpilotExpressing Gratitude to Eddy Kassi
I've reached out on several occasions for assistance, and each time I've been helped by Eddy Kassi. He consistently provides excellent support, is welcoming, reassuring, and guides me precisely on what needs to be done. I truly appreciate his ongoing cooperation.Today he has helped me a lot, I was stressed about an issue and he gladly assisted me and it went well.
Razan · 1 December 2023
Agent replied · 13 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Eddys day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotAnthony is really professional and…
Anthony is really professional and exceptional today in arranging my apartment viewings, which all suited my budget and needs. Besides, he was also very knowledgeable on property market intelligence and gave good advice to assist progress my potential purchase. Thanks and he is really amazing and trustable.
Moein · 5 September 2024
Agent replied · 23 October 2024
Hi Moein,Thank you for leaving this review. Market knowledge and insightful advice are key to helping our clients make informed decisions, and it's great to know that he made a positive impact on your experience. We truly appreciate your trust in Anthony, and we’ll be sure to pass along your kind words.
★★★★★ 5/5
TrustpilotLara Robson excellent!
My review today goes not to the agency itself (with which we had our ups and downs last 6 years), but to our property manager Lara Robson personally! Lara is super pleasant to communicate with and managed to resolve our issue in less than 24 hours (never happened to us before), so thank you very much Lara for doing a great job!
Leyla · 9 November 2023
Agent replied · 13 June 2024
Thank you for sharing your experience with us. It is always great to hear your feedback and your comments they are really appreciated. I know this will absolutely make Laras day! Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotIsabel and Marwa are a great asset to…
Isabel and Marwa are a great asset to this company their passion and care not only for the landlord but incoming Tenant is so professional .I have worked with Isabel and Marwa for a while now and as a multi property landlord I would call them the A team .I look forward to continue this great working relationship for many years to come. Thanks to you both for an excellent job business is all about people and having had bad experiences in the past its good to see some care and passion
Tino · 10 August 2024
★★★★★ 5/5
TrustpilotUmar Sharif | Property Manager
Umar Sharif was an excellent Property Manager during the year that I lived at London City Island. He assisted me throughout the year with any repairs, maintenance, issues etc. which I had with my flat in a very timely manner, and at the end of my tenancy, he was very helpful in ensuring that I received my deposit back.
Daniel · 9 January 2024
Agent replied · 13 June 2024
Thank you so much for leaving such a great review. We’ll be sure to pass on your kind words to Umar
★★★★★ 5/5
TrustpilotHad an issue with the apartment and…
Had an issue with the apartment and Paris was great at organising someone to come out ASAP. Highly recommend! Thank you!!!
Gabe · 13 May 2026
★★★★★ 5/5
TrustpilotVanessa was amazing
Vanessa was amazing, odete too! Such a stressful move was made easier with good communication, advice about the area and just being at the end of the phone. I love my new place and can’t thank you both enough for all your support!!!!
M.S · 24 October 2024
Agent replied · 29 December 2024
Vanessa and Odete are grateful for your review! We’re thrilled they could ease your transition and help you settle in. Enjoy your new place, and please reach out anytime!
★★★★★ 5/5
TrustpilotGreat experience
Have had john's and co as our agency for two years now and have always had a pleasant experience. Most recently our rental renewal with Katy Donache was simple and straightforward. She was always quick to respond and happy to answer any of our questions. Very pleased with the service provided by her and the rest of the team.
Gina · 4 January 2024
Agent replied · 13 June 2024
Thank you for sharing your experience with us. It is always great to hear such positive feedback, your comments are really appreciated. Wishing you all the best for this new year!
★★★★★ 5/5
TrustpilotI want to thank Miss Odete Gomes for…
I want to thank Miss Odete Gomes for her excellent job in keeping my property at 33 Royal Crest Avenue in good condition before our arrival in August. She is accommodating and highly efficient in her job and always answers our emails and requests promptly.Alfred & Claudia
Alfred · 16 August 2024
Agent replied · 13 June 2024
Hi Alfred,Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated! We will be sure to pass your kind feedback along to Brooke.
★★★★★ 5/5
TrustpilotThank you so much Elliott !!!
Elliott has been an excellent estate agent for buying our house. Inspite of few fallouts on the offer he was determined and ensured we found the place as per our requirement. He was fully engaged and provided updates until completion. His knowledge and expertise made the process smooth and easy to understand for us. It was very comforting to know exactly what we were signing for and the details. Elliott s expertise and attention to detail were evident throughout the process. We appreciate all your hard work and guidance in achieving a successful purchase. A true asset for John & Co.
Nita · 30 July 2024
★★★★★ 5/5
TrustpilotQuite pleased
Gytis was very prompt in answering my many questions over the weeks of finalizing my lease agreement. He helped me navigate the process and kept me informed. Candice emailed and explained the necessary documents, as I was negotiating the lease process from afar.
E · 19 October 2024
Agent replied · 23 October 2024
We appreciate your kind review! It's great to hear that our team were able to share their professional expertise and successfully guide you through your lease agreement. We always strive to ensure our clients receive an efficient and supportive service no matter the distance, and we're thrilled you received this. Thank you for choosing Johns & Co!
★★★★★ 5/5
TrustpilotNon-water problem was solved
My agent Priscilla Ogefere is very nice. My house just ran out of water today’s morning and she connected me quickly and helped me to solve the problem. She is so nice and kind! The property management team was so quick to check the water supply and meter. So good!
Chen · 10 June 2024
Agent replied · 13 June 2024
Hi Chen,Thank you for leaving this kind review. We're pleased to hear Priscilla and our Property Management team were able to quickly resolve your water issue. If you need any assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotRalph was a great person to work with
Ralph was a great person to work with. He was quick with freeing up time for viewings and did his best to ultimately help me find a flat that fit basically all of my needs and wants.
Ana · 23 December 2025
★★★★★ 5/5
TrustpilotMany thanks to Wai Yau Compliance…
Many thanks to Wai Yau Compliance Administrator at the Royal Wharf office for his prompt and clear responses to my email regarding changing a car on the parking permit and other related questions. I emailed him a week in advance and he had it all sorted on the day no problems.
AB · 20 May 2024
Agent replied · 13 June 2024
Thank you for this glowing review of Wai's service. We are pleased to hear Wai's commitment to ensuring our clients receive a premium service has been recognised, and we will be sure to pass your kind feedback along to him.
★★★★★ 5/5
Trustpilotresponsive and attentive
Param is very responsive to my requests and deals with them in a prompt and kind manner. He also keeps me informed of any necessary changes or requests regarding my property. I have had a very good experience so far.
Marcela · 18 November 2024
Agent replied · 29 December 2024
Hi Marcela,Thank you for sharing your experience! We’re pleased to hear that Param’s responsiveness and dedication made such a positive impact. Your satisfaction means everything to us.
★★★★★ 5/5
TrustpilotMany Thanks to Leigh and the Team
Many thanks to Leigh and the team for helping us through our recent rental in E14. Leigh was very professional and responsive - everything was straightforward with Leigh and responses to emails and messages very quick and clear. We were very pleased with the process and how well it was handled.
DD · 16 May 2024
Agent replied · 13 June 2024
Thank you for this feedback. It is great to see Leigh's attentive and diligent approach resonated with you, and made your recent rental a positive and smooth process.
★★★★★ 5/5
TrustpilotAmber was a great agent
Amber was a great agent. She took her time to show us the property, kept us updated on competing offers, connected me with the previous tenant to purchase furniture, and even assisted to inform on any defects existing. I would recommend trusting her during the house search process.
Mirriam · 8 July 2024
Agent replied · 23 August 2024
Hi Mirriam,Thank you for your kind words. It's great to hear you would highly recommend Amber and she will be pleased to hear she was able to effectively support you with your let. We wish you the best in your new home.
★★★★★ 5/5
TrustpilotExceptional service , very professional
Here’s a refined version:Jemma is exceptional at her work, demonstrating stellar client-centric skills. As an overseas buyer, she guided us through every step, always ready to answer any queries and very well-organized in her viewings. She is a stellar professional.
Habib · 12 November 2024
Agent replied · 29 December 2024
Hi Habib,We’re thrilled Jemma could provide the guidance and professionalism you needed as an overseas buyer. Her client-focused approach is what we strive for, and we’re so glad it made a difference for you!
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