Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have been most happy with Robert…
I have been most happy with Robert Pearson and his Royal Docks team Wai Yau and Claire who are thorough, responsive, helpful and considerate. Thought I came across an issue of my own oversight they went far and beyond to make sure of customer satisfaction. Very professional and most impressed.
XU · 8 May 2024
Agent replied · 10 June 2024
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our Royal Wharf team. Providing thorough, responsive, and considerate service is at the core of what we strive for, and it's wonderful to know that we were able to exceed your expectations, even when faced with challenges. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
★★★★★ 5/5
TrustpilotVery efficient
Billie Ellen was very efficient, responsive, helpful and polite.
Mansi · 11 December 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
★★★★★ 5/5
TrustpilotTalal Qassem is very helpful and quick…
Talal Qassem is very helpful and quick in response
Vincent · 7 December 2023
Agent replied · 10 June 2024
Thank you so much for leaving a 5* review. We’ll be sure to pass on your kind words to Talal.
★★★★★ 5/5
TrustpilotThankful for Bethel's excellent help
I have had a great experience working with Bethel. She is always quick to respond to any queries and consistently goes above and beyond to help with any issues related to the property. Her professionalism have made our experience much smoother and stress-free.
Oksana · 3 September 2024
Agent replied · 25 October 2024
Hi Oksana,Thank you for your thoughtful review! We're delighted to hear that you've had such a positive experience working with Bethel. We're proud to have him on our team and thrilled that his professionalism has made your experience smoother and stress-free. We'll be sure to pass along your kind words to Bethel. Thank you for your continued trust in our services!
★★★★★ 5/5
TrustpilotThe level of diligence and promptness…
The level of diligence and promptness in delivering service, information and resolving clients queries. Amber and Marwa were extremely helpful and responsive. Isabel is also a wonderful team leader!
Ibrahim · 1 August 2024
★★★★★ 5/5
TrustpilotAmy is so sweet and attentive
Amy is so sweet and attentive. She helped me a lot during the whole process. She is very helpful and professional.
Rachel · 5 December 2024
★★★★★ 5/5
TrustpilotQuick response for the certification…
Quick response for the certification i.e. EICR and EPC reports for the renew landlord license. This issue initiated on 17th May and closed on 1st June, just within 2 weeks to close the issue, this is highly appreciated to Rachael Adeyemo and her team for the excellent work.
Thomas · 2 June 2023
★★★★★ 5/5
TrustpilotPriscilla has been responsive and…
Priscilla has been responsive and helpful during our move.
Kehinde · 1 December 2023
Agent replied · 10 June 2024
Thank you for leaving a 5* review.We’ll be sure to pass on your kind words to Pricsilla.
★★★★★ 5/5
TrustpilotGreat property manager
Sardar Berzo has been extremely resourceful and prompt in solving all our issues. He has also been proactive in following up on any pending issues and coordinating with the landlord for a quick resolution.
Shivani · 27 April 2024
★★★★★ 4/5
TrustpilotYour experience depends on your property manager
For any property manager, it is essential to prioritise the client's concerns, be a good listener, be good at following up, and most importantly, be an efficient executor. In my experience so far, Aladdin Derdour embodies these attributes!
FT · 15 November 2024
Agent replied · 24 December 2024
Thank you for your thoughtful words about Aladdin. We're glad his dedication and professionalism stood out to you. If we can do anything further to assist you, please don't hesitate to reach out!
★★★★★ 5/5
TrustpilotI've recently had a change in tenant…
I've recently had a change in tenant and Priscilla Ogefere has gone above and beyond to help get my rental in shape for the new tenant whilst negotiating with the old tenant. She didn't have to but am grateful she took the initiative and delivered for me.
Vinay · 18 June 2024
Agent replied · 24 August 2024
Hi Vinay,We're thrilled to hear Priscilla went above and beyond to ensure your property your property was well maintained for your new tenants. Ensuring our clients receive a premium level standard service is our top priority, and it's fantastic to hear Priscilla delivered this. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, professional staff especially Shirin
Adil · 31 January 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co
★★★★★ 5/5
TrustpilotEverything was so quick and easy
Everything was so quick and easy! Thank you!
Consumer · 14 December 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! We are so pleased that you had such a positive experience with Johns&Co.
★★★★★ 5/5
TrustpilotGood service and quick reaction
i had a pleasant experience with JohnsCo as always, and this time with property manager Bryony in communication with my rent issues and payment due. The reminder was in time and confirmation speed is quite quick. Really appreciate it
King · 22 October 2024
Agent replied · 24 December 2024
Bryony appreciates the positive feedback! We’re so glad she could make your experience smooth and straightforward, and that you have been consistently impressed with our services.
★★★★★ 1/5
TrustpilotThis has to be the absolute worst…
This has to be the absolute worst estate agents I have ever dealt withThey put homes up for rent that are rotting and in disrepair Covering the cracks with paint Putting bad landlords on their books for profit with no care for the tenant !Avoid at all costs Miss Mica Paris
Michelle · 22 March 2024
Agent replied · 10 June 2024
Hi Michelle,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotThey are a good agency
They are a good agency. My property manager Lara Robson is quick and efficient. So far happy with the service!
Anna · 4 December 2024
★★★★★ 5/5
TrustpilotAbsolutely fantastic customer service…
Absolutely fantastic customer service provided by Vanessa and Marwa! From being super prompt in their communication to answering all my queries and questions with so much patience and grace, they have made renting first time in London a seamless process for me and for that I’m so thankful to them!
SG · 8 April 2024
Agent replied · 10 June 2024
Thank you for taking the time to leave this great review. Marwa and Vanessa will be thrilled to hear they were able to support you in this experience, and we wish you all the best in your new home and your London journey!
★★★★★ 5/5
TrustpilotLegal paperwork was made easy with…
Legal paperwork was made easy with Bethel’s help. Everything went smoothly and she followed up when some emails were missed.
Daryle · 2 December 2024
★★★★★ 5/5
TrustpilotProfessional service and found me a…
Professional service and found me a great tenant. Shout out to Mystique and Sebastian for their big help in this!
Nikhil · 1 December 2024
★★★★★ 5/5
TrustpilotAmy & Marwa were extremely helpful.
Amy & Marwa were extremely helpful.They were fantastic.
Yew · 21 November 2023
Agent replied · 11 June 2024
Thank you so much for leaving such a brilliant review. We’ll be sure to pass on your kind words to Amy & Marwa
★★★★★ 5/5
GoogleSebastian is absolutely a perfect people I've ever meet. Helping me a lot and provide me a perfect service! Very recommended!!
Tian · 19 October 2022
Agent replied · 11 June 2024
Hello,
We appreciate the kind feedback and rating :) Thank you for your review!
Kind Regards
JOHNS&CO
★★★★★ 5/5
TrustpilotI can only say Mr
I can only say Mr. C. Clupito gave us great service and support Good customer service means consistently meeting customers' expectationasy, personalised and empathetic. John's& Co delivered excellent customer service they take time to understand the needs of my nephew unique needs. Thank you from my heart.
Nazli · 22 May 2024
Agent replied · 10 June 2024
Thank you for your kind words! We're thrilled to hear that Claudiu provided you with great service and support. At Johns&Co, we strive to deliver excellent customer service, tailored to each individual's unique needs. Your heartfelt appreciation means a lot to us.
★★★★★ 5/5
TrustpilotVery professional team
Very professional team, proactive and always available for help and to answer any queries. I love working with everyone specially Matthew who is ready to support and give the right solutions and answers always
Hassan · 19 December 2024
Agent replied · 10 June 2024
Hi Hassan,Thank you for your review. We strive to support our clients every step of the way, and it’s wonderful to hear that we met your expectations. If you ever need further assistance, we’re here to help!
★★★★★ 5/5
TrustpilotRachael good service
Rachael was helpful with quick message and response.
张victoria · 8 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave us a 5* review! We’ll be sure to pass on your kind words to Rachael.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
