John Payne London reviews

★★★★★ 5/5

Google

James and his team were amazing and dealt with the sale of my mum's house quickly and efficiently. Good commission rates and excellent customer service too. Speak to them if you need to sell or buy a property in Plumstead. Highly recommended for a great service.

Amalia · 9 May 2021

★★★★★ 5/5

Trustpilot

Katlyn was amazing from start to…

Katlyn was amazing from start to finish. She kept me up to date with everything that was happening and answered every question I had.She was very professional and was avaliable when I needed anything.

Kylie · 13 December 2022

★★★★★ 5/5

Trustpilot

11 Glendale

Ruby has been so helpful and attentive throughout the whole move process she is an absolute credit to your team and goes abouts and beyond to help I’m so gratfull she was by my side whilst moving what a gem

Romero · 15 February 2022

★★★★★ 5/5

Trustpilot

Fab viewing

We viewed a property with a young man called Kieran, all I can say is WOW. He was absolutely amazing, what a lovely young lad. Knew everything about the property, didn’t hesitate on any questions we had to ask, he was by far the best estate agent we viewed a property with and we viewed alot! Thanks so much again Kieran, you are a total gem to acorn estate agents.

Daisy · 23 October 2023

★★★★★ 1/5

Trustpilot

Very poor experience with one member of the team - Joy Davis

Firstly i would like to start with positives, the team in Bexleyheath branch have been nothing but helpful to get me across the line following issues with a specific member of staff. Without the help of the guys at the branch this would never have made it across the line. Then onto the negatives - Joy Davis. The worst customer service I've ever received. So much so that this is the first time I have ever left a review against a company. Rude, incompetent and most of the time incorrect - and that's just when she decides to answer (most of the time will essentially just ignore you). It took 8 weeks to receive a deposit back from a rental property acorn managed, beginning with her sending over an incorrect review of the property, when asked to rectify this she simply told me to sort it with the tenant as she was either too incompetent or lacked any form of work ethic to complete this herself. Eventually she rectified this issue after me explaining to her that it is in fact her job. She then sent me the incorrect amount, upon chasing this with over 15 emails across a month I had no choice but to threaten legal action, which then led to receiving the correct amount of funds. The guys at bexleyheath branch had informed me she had not actually processed the payment at all, which i believe was to just waste my time further as she took a dislike to me pretty early on. So in conclusion - bexleyheath branch - awesome team who will help at any point. Joy Davis - terrible.

Henry · 20 November 2024

★★★★★ 5/5

Trustpilot

Thanks to Crystal from the Forest Hill…

Thanks to Crystal from the Forest Hill branch. Went out of her way to communicate well, always keep me up to date, and make things as smooth as possible. Many thanks Crystal!

Sally · 17 November 2024

★★★★★ 4/5

Trustpilot

I had three estate agents who all gave…

I had three estate agents who all gave different prices Acorns was the best by far and the valuation proved they were spot on house sold without any problems.

Frances · 7 February 2023

★★★★★ 5/5

Trustpilot

Rebeena Bukreedan is an asset to your team

I recently used your rental service to find a tenant for my property. I have to say Rubeena was extremely helpful. Her professionalism and diligence in securinga tenant was remarkable.I will certainly be using the service again.

Joseph · 15 February 2022

★★★★★ 5/5

Trustpilot

Excellent service from Jess Rayfield

Jess has been managing my property for many years. I value her commercial judgement, efficiency and professionalism. She is a gat person to work with

David · 3 February 2025

★★★★★ 5/5

Trustpilot

All positive from us

Hi, Not sure why everybody's complaining about this estate agency. I dealt with Damian (London-Kennington branch) and I have to admit he's been really helpful, he tried to talk with the landlord trying to meet our offer. In the end, he managed to convince him to accept our offer (after refusing it the first time) but unfortunately, it was too late as we already arranged with someone else.No issues in terms of money either, holding deposit been refunded after a couple of days.All positive from us

Andrea · 28 January 2019

★★★★★ 2/5

Trustpilot

There were moments that showed…

There were moments that showed potential, but overall it felt clunky, inconsistent, and disappointing.

Lorenzo · 5 June 2025

★★★★★ 1/5

Trustpilot

Lettings department is a let down

Lettings department is a let down. - The person you are looking for is never available, promised call backs never happen. - Lack of internal communication ie the house we rented was being sold, then towards the end of tenancy our property manager (some new person who was never introduced) asked to urgently confirm if we want to renew tenancy...- Ridiculously overpriced quotes for work. Received a £3k quote to fix a window issue. Got it done for a few hundred without them...Spent a bit over 5 years in the property, in year 2 we stopped talking to them and went directly to our landlord due to above mentioned problems. Landlord ended up selling the house via another agency for same reasons. Waiting for the deposit now, provided all information they asked for and received zero confirmation/update as to what to expect. We are talking about a 30 seconds email...

Istvan · 11 July 2022

★★★★★ 5/5

Trustpilot

A big thank you to Mark and all his…

A big thank you to Mark and all his Team at the Rainham office. All the Best.

Lester · 18 October 2023

★★★★★ 1/5

Trustpilot

Where to really start….

Where to really start - from the offset the agent we dealt with lied to us consistently about an endless list of things, about the sellers situation, to the the tenure of the property, to the structure of the property - the list goes on. Every agent we dealt felt like they were pretending to be an estate agent, and seemed to think that the best way to handle buyers is to lie to them, and the deny everything. They will do whatever they need to to get the property sold. They are smarmy, untrustworthy and selfish. I can’t imagine the culture in the office is healthy at all. Our solicitors said they were the most unprofessional, rude and intimidating agents she had ever dealt with, and if the whole process hadn’t already been delayed by so long because of their complete lack of ability, we would have gone to the Property Ombudsman because some of their practices were so incredibly dodgy and almost definitely illegal. I wouldn’t go near them with 10 barge poles.

SC · 13 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend their Lewisham office

Highly recommend their Lewisham office, Arikson and Dammy were key to our sale going through

Clive · 23 November 2023

★★★★★ 1/5

Trustpilot

We are still having issues renting a…

We are still having issues renting a place I’m beginning to take things very personal They took over £500 of my money for a holding deposit and now won’t give it back It’s against the law so looking at a small claims court …. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel horrible… Apparently they use it for the cost of referencing… I’ve been private renting for 12 years at my current place … I have a good credit rating …. So something isn’t right Give me back my money 💰

SJC · 19 May 2022

★★★★★ 5/5

Trustpilot

Grove Park Office

Grove Park Office. All went extremely well with the sale of a property for which I was a Trustee. A very helpful team, and minor difficulties were soon resolved.

Richard · 25 July 2022

★★★★★ 5/5

Trustpilot

Very good service and thanks to James…

Very good service and thanks to James Clachar for is help through out the process and after

Edith · 18 March 2025

★★★★★ 5/5

Trustpilot

Excellent service from Rubeena and…

Excellent service from Rubeena and Lilia. They really took her time in making sure we were well informed throughout the process and they continually assured us that we were in safe hands.We can honestly say they went above and beyond in making sure everything was done including chasing up other departments to speed up process.They were quick to respond to all our enquiries and checked on us after the process to ensure we settled in well. We can't recommend them enough. A big Thank You for making sure we had a smooth renting journey! - E&R

Ed · 24 February 2022

★★★★★ 1/5

Trustpilot

Updated review - there are plenty of other companies I’m sure

Further update to my review posted 15 July 2024, I received an email from Paul Deveney 16 July 2024. How efficient or coincidental was that!!! Well I have not dignified the email with a reply. It amounted to ‘corporate speak’ and my fault - not checking the small print. Mr Deveney stated some ‘Staff Training’ needed to be carried out. I find that difficult to comprehend. How do you ‘train’ staff to be honest and have integrity when some of their staff blatantly lied. I thought companies would strive to enhance their reputation apparently not. Fortunately I will not be in that situation again. Take a long dispassionate look at letting agencies before you sign a lease. It could be a frustrating and expensive experience. Good luck.

Theresa · 9 August 2024

★★★★★ 5/5

Trustpilot

Couldn’t recommend them enough!

The whole team at acorn were amazing and the lovely gentleman who dealt with all my tenancy was absolutely fantastic and went a love and beyond to help. Thank you Jamie for all your help.

Sacha · 19 August 2021

★★★★★ 1/5

Trustpilot

Unbelievable awful.

Unbelievable awful. Rented a property through them for a year. Moved in three days later than arranged due to their mistakes on name, address and date on contract (the three most important details on the contract!) End of tenancy handled similarly incompetently. If I could give 0 stars, I would

Laura · 4 July 2024

★★★★★ 1/5

Trustpilot

Awful to deal with.

Awful to deal with. Rented a house for 2.5 years. Agreed to pay a fee to break the contract and to stay until someone else moves in.Mould covered the walls within the house was the reason i moved out as they never did anything to fix. Was asked 2 weeks in advance to move out as someone was moving in. From viewing they were asking for 2500£ deposits. Was getting calls every 3 days to make sure i was moving out on time. I did. I payed for a day extra to give them time to make the exchange. Gave the keys on 10|06/24 and on 11th i get an email saying the new tenants have pulled out and im still liable for rent and bills until found someone else. I’m paying rent already somewhere else and acorn made me move out and collected keys. Nearly 2 months now from moving out and still getting told i have to pay the bills. The house was advertised more than what my rent was. Incompetent workers you should be ashamed and if the landlord knows how you’ve been dealing with me im sure he’ll run aswell. Keep away from this cowboys they just there to steal your money…

Elis · 6 August 2024

★★★★★ 1/5

Trustpilot

I was looking to view a property that…

I was looking to buy a property that was advertised by AcornI asked for a viewing for this property that I was interested to buy within 1 hour of the email that was sent to me by an agent form acorn. I kept following for 2 weeks over phone and email and the agent (Katlyn) told me that they were gathering the viewing requests and will get back as to me once they get a date from Seller. After 2 weeks, when I chased them again that said it was fully booked and that I cannot be accommodated and were sorry for not mentioning it to me earlier. Highly unprofessional!

Ujjal · 24 January 2022