Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI'm so grateful to Lydia Calak for helping me find my new place! She is friendly, Patient. and always quick to answer my questions. She really went above and beyond to make sure everything went smootly. Her attention to details and dedication made the whole process so easy. I'd definitely recommend her to anyone looking for a place to call home!
Abisola · 23 October 2025
Agent replied · 16 April 2026
Dear Abisola Oreoluwa, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGodefroy was very friendly and…
Godefroy was very friendly and approachable. He was very communicative and was always available to discuss the sale process and give advice. He was a great listener and had a high attention to detail. In the end he got me the sale outcome I wanted and I was very happy so thank you Godefroy for all your hard work!
Francesca · 27 May 2025
★★★★★ 5/5
TrustpilotChristian has been an extremely helpful, friendly and made us have a seamless experince buying our first property.
Christian has been an extremely supportive, helpful and insightful agent to work with. We are first time buyers, so have a lot of questions, queries and have asked to see the flat we’ve bought through Christian and acorn multiple times and he’s always there, with fast responses helping us every step along the way, we’re very grateful that he’s seen us through this process!
Savannah · 28 June 2023
Agent replied · 13 June 2024
Thank you Savannah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Christian. I hope you will be very happy in your new home. Thanks. Customer Services
★★★★★ 5/5
TrustpilotWe had a fantastic service from Jack…
We had a fantastic service from Jack Mallon from the Peckham office showing us 2 properties in the area. Jack went out of his way to explain and answer all we needed to know about the properties and the area. He understood very well the type of properties we are looking for and was really willing to help. We were very impressed with his skills, knowledge and politeness. Me and my partner agree that Jack is by far the best estate agent we encountered.
Marta · 1 September 2021
Agent replied · 13 June 2024
Thank you Marta for taking the time to write us a 5* review. We are really happy that you were pleased with the service you received from Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotMauricio is outstanding!
Mauricio is an outstanding property consultant. From the beginning, he demonstrated an in-depth understanding of the market and worked diligently to understand my needs. His professionalism, attention to detail, and proactive communication made the entire process seamless. I found the perfect place thanks to Mauricio's expertise. I wholeheartedly recommend him to anyone seeking a smooth and personalized property search experience.
Henry · 4 September 2023
Agent replied · 13 June 2024
Thank you Henry, for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mauricio and if we can help further please do let us know. Thanks Customer Services
★★★★★ 5/5
TrustpilotGreat experience with Blake
We will shortly be moving into our new rented property, which has been organised through Blake. We have used many of the big agents in the past, and this has been our most positive experience by far - after seeing the flat on Rightmove, Blake arranged a viewing for us within a few hours and by the next day had secured the flat for us. He has been extremely responsive whenever we have had questions, and generally everything has progressed very smoothly and quickly. We've also dealt with Sian who has also been very professional. From a tenants perspective I highly recommend.
Jennifer · 9 March 2021
Agent replied · 13 June 2024
Thank you Jennifer for leaving us a 5* review. We are really happy that you were pleased with the service you received from Blake and Sian and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotThey love wasting everyone’s time
They love wasting everyone’s time. Just rented a flat though them and they are extremely slow, we had to chaise them over 100 times to give us any updates on the status of the flat. After i have signed the contract and made the payment they wouldn’t relieve the key until I go to their office with my passport ( which was never a discussion before I made the payment) also I don’t understand why they couldn’t meet me at the property I won’t recommend them! Jayne was extremely unprofessional and slow replying to my emails!
Florica · 22 October 2020
Agent replied · 13 June 2024
Dear Florica. I am of course sorry to read your review and happy to look into the issue for you. Service levels should not have slipped noticeably during the covid pandemic but in some cases it may take a little longer to reply to emails. With regards to the passport, we do ask all tenants in our "welcome email" to attend our office with their passports. I believe an exception was made with your co-tenants, for one of them to bring in the passports, but they didn't bring yours. Again, sorry that you were not completely satisfied with the service you received. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotJonathan was amazing with our recent…
5 stars.Jonathan was amazing with our recent house hunt. He listened to our brief and called us as soon as a property was available - we saw it before it was even online which gave us an edge against the competition viewing. It was exactly what we were after and we put in an offer straight away. It's not often you find an estate agent that listens to your brief AND follows the process right through to exchange, but Jonathan did it all and was invaluable to us. He kept us calm during the stress of solicitors etc and helped chase up all relevant parties which really is above and beyond. I wouldn't hesitate to recommend him to anyone house hunting / looking to sell their property, for a great service with a smile!
Miss · 4 March 2020
Agent replied · 13 June 2024
Thank you Mrs Coogan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jon and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 3/5
TrustpilotOkay, but could certainly improve.
A solid if not great estate agent. They know the SE London area well and the fact they can utilise their customer base across their branches is a positive.Initially very eager to get the flat on the market and take our business; very confident of a quick sale but when viewings failed to convert into offers for the first couple of months, updates were infrequently offered despite chasing. That said, once an offer did materialise our account manager Leon was very good in handling the process on our behalf and remained available for any other questions we had until the process concluded.
Adam · 22 January 2020
Agent replied · 13 June 2024
Thanks Adam for the review. Really grateful for your feedback which I will discuss with the branch. Happy that Leon looked after you in the end though. All the best. Andrew Roberts - Customer Relations Manager - The Acorn Group
★★★★★ 5/5
TrustpilotProfessional and Meticulous
My husband and I would like to thank Mauricio for the immense help towards finding our flat. He and Sian did a meticulous job through the renting process. I appreciate the level of professionalism and dedication put towards their job. I would highly recommend these agents in case of finding a perfect home. Thanks to the entire team for performing a wonderful job.
Bhavana · 12 December 2022
Agent replied · 13 June 2024
Thank you Bhavana for such a pleasing review. I will pass on to the Team! We hope you will be happy in your New Home. Best Wishes Karen Hedges-Acorn Customer Services
★★★★★ 2/5
TrustpilotI have mixed feelings about my…
I have mixed feelings about my experience with acorn because it's not nice having to judge the company due to one member of staff behaviour. Fair enough a ccj was found on my file but as soon as the ccj came up the staff responsible for my case became uninterested, stopped returning and picking my calls. I had to track him down through the company phone. He basically did not care. Bare in mind my deposit money is still with the company. After a few days of receiving completely air from the agent, I gave up and wanted and requested for my money back. There was no need to get rude to them because im sure thats what they expected but the level of professionalism was -0! My partner and myself was extremely appalled. I had to leave and find another lettings agency elsewhere.
D33 · 4 August 2019
Agent replied · 13 June 2024
Dear D33. I am sorry to read this and would like to have the opportunity to investiagte internally and provide the individual concerned with the required training and guidance. Would you be able to drop me an email with your details so that I can take further? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
TrustpilotOlivia was outstanding in the service…
Olivia was outstanding in the service she provided my wife and I! She was very helpful, diligent at her work while showing a strong determination to succeed on our behalf. We can’t thank you enough for your honesty, care and professionalism throughout. You’re the best! Jonny & Miriam 🙌🏻🙌🏻
Jonny · 18 December 2023
Agent replied · 13 June 2024
Hi Jonny, thank you so much for your kind words! We're thrilled to hear that Olivia provided outstanding service to you and your wife. Her dedication and professionalism are truly appreciated. We're grateful to have her on our team. Thank you for choosing us! 🙌🏻🙌🏻
★★★★★ 1/5
TrustpilotWorst ever property management service…
Worst ever property management service and horrible staff. Agency is so favourable to landlords and are not at all considerate to tenants. We had massive water leak and half of false ceiling fell down mid nite in living room due to rain and some builder left work half done repaired upstairs. No emergency number worked nor the landlord responded and water was dripping from electrical lamps. I and my pregnant wife were left with no help and hazardous to stay at home. This happened on Saturday and I had to leave email to agency and couldn’t do much. Got call from agency on Monday with simple inconvenience apology. Eventually the fix took 20 to get back to original and when we asked for compensation, team lead of acorn was so rude to me saying it’s all owner side and she can’t do much and house was in habitable state where actually we had just one room and difficult for my pregnant wife to move around. It’s so evident that owner pays this agency money so they can go to any level to support them though they are wrong. At the end they wrote email again favouring owner saying they have gone above and beyond to help and are willing to reduce £100 in the rent for one month (of £1275) which is so cheap. Also email they write is so rude and unmannered favouring the owner.
Vinayak · 12 January 2019
Agent replied · 13 June 2024
Dear Vinayak. Firstly I am sorry to hear about the issues you have had with your tenancy. Having investigated the matter however, I do feel that our PM team have acted professionally and effectively to resolve the issues for you. As you are aware, there was a leak from the neighbouring property over Christmas and although we do manage your tenancy, the landlord wished to use her own contractors to fix the problem. Contractors were on site with 24 hours of you reporting the issue and the landlord has done everything she can to make sure that the disruption has been minimised. An offer of compensation has been made to you from the landlord in addition to the replacement of certain items. If you wish to discuss this further, I would be grateful if you could either call me on 020 8315 6922 or email me on andrew.roberts@acorngroup.co.uk. Thank you. Andrew Roberts, Customer Relations Manager”
★★★★★ 5/5
TrustpilotI have the best experience with acorn
I have the best experience with acorn - the lettings negotiator Stephanie Carson is amazing she has been very professional she has given the correct information she is always available and very bubbly , she had time to listen to me . really lovely I thought she was a manager the way she conducted herself .
Donna · 9 June 2023
Agent replied · 13 June 2024
Thank you Donna, we appreciate you taking the time to post a great review for Steph and the Acorn Catford Team. Best wishes-Acorn Customer Services
★★★★★ 5/5
TrustpilotKatlyn is very supportive
Katlyn is very supportive. She gave me regular updates and always followed up on any issues. She remained very positive and was determined for the sale to go through.
Amelia, who is a colleague of Katlyn was also very helpful.
I really do hope that their hard work is recognised by others. They are amazing.
Ursula · 4 April 2023
Agent replied · 13 June 2024
Thank you Ursula for a fantastic review for Katlyn , Amelia and the Acorn team at Blackfen. We are delighted that you are happy! Kind regards Karen Hedges Acorn Customer Services
★★★★★ 4/5
GoogleLydia has been, helpful indeed me and my wife are really greatful, and look forward to working together again
David · 24 February 2025
Agent replied · 26 May 2025
Dear David Kajoba,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service!
We worked with Kevin Ashton, Crofton Park office, to buy our forever-house. He was excellent, responsive and very knowledgeable from the start of the process to the finish. We cannot thank him enough for all his help and I would recommend working with him!
Maria · 4 May 2025
★★★★★ 5/5
TrustpilotMelissa was kind and caring
Melissa was kind and caring, was professional, and efficient. I will remember her kindness towards me, Grace was very kind, and the team as a whole showed care, and made me feel welcome.
Thank you Melissa xx jus xx
Jus · 17 February 2024
Agent replied · 13 June 2024
Thanks Jus for leaving a review of your experience. We are very pleased that you were happy with service you received from Melissa and Grace.
★★★★★ 5/5
GoogleEvery member of the team we've dealt with has been highly professional, responsive and friendly. They answered all of our many questions and gave helpful guidance when needed. The service we've received exceeded our expectations and we highly recommend them.
Leila · 16 November 2025
Agent replied · 16 April 2026
Hi Leila Wong!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Care Team
★★★★★ 5/5
TrustpilotAbsolutely amazing customer service and…
Absolutely amazing customer service and support from Amelia Giles throughout the sale of my property. Amelia is an exemplary member of staff and highly recommend to other potential property sellers. Amelia kept me updated regularly and worked so hard chasing 3rd parties on my behalf.
Connor · 15 September 2023
Agent replied · 13 June 2024
Hi Connor, thank you for your 5 Star review! We're thrilled to hear that Amelia provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
★★★★★ 5/5
TrustpilotThoroughly helpful service the whole…
Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!
Rebecca · 13 May 2023
Agent replied · 13 June 2024
Thanks so much Rebecca, that really means a lot, glad you have been happy. Karen Hedges -Acorn Customer Services
★★★★★ 5/5
GoogleHappy with the level of service from the lettings manager Leonardo. Thanks again
Taoheed · 4 June 2026
Agent replied · 8 June 2026
Dear Taoheed Muritala,
We greatly appreciate your 5-star review and the time you took to share your experience with Leonardo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
John Payne Plumstead
★★★★★ 5/5
TrustpilotA great team at the Crystal Palace…
A great team at the Crystal Palace office and back up through the network.
Over an extended period of time, March 24 to February 25, two buyers and a lot of issues to overcome, Godefroy and the team were there to help.
Neil · 26 March 2025
★★★★★ 1/5
TrustpilotI had a very disappointing experience…
My experience with this agency has been extremely frustrating. I never agreed to the new tenant, yet they are now asking me to pay money for something I did not approve or sign. Communication has been unclear and very stressful, and I felt constant pressure throughout the process. This has been one of the worst agency experiences I’ve had, and I would not recommend them.
Latha · 3 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
