John Payne reviews

★★★★★ 5/5

Google

I recently rented out my property through John Payne, Plumstead, and I couldn’t be more pleased with the level of service I received from the Lettings Manager, Leonardo, and his team. From the moment Leonardo visited the property to provide the valuation, he was extremely knowledgeable, professional and helpful. As a first-time landlord, I had a lot of questions and was unsure about the process, but Leonardo took the time to guide me through everything step by step and made the entire process straightforward and stress-free. Leonardo and his team worked incredibly efficiently and helped me secure a suitable tenant and complete the move-in process within just two weeks, including the referencing and necessary checks. I was particularly impressed with the communication, professionalism and attention to detail throughout. I always felt that my property was in safe hands and that I was being kept informed at every stage. A huge thank you to Leonardo and the entire John Payne team for their hard work and excellent service. I would have no hesitation in recommending them to anyone looking to rent out their property.

Hafez · 6 October 2026

★★★★★ 5/5

Google

Lydia Calak at John Payne Plumstead High Street is a star. Definitely your 'go to' if you are looking for a letting agent that hustles. She went out of her way to reach out independently to alert me and my partner to a home she thought might be a good fit. It was in an area that we weren't considering, but she was right, and we are happily settled in a perfect home for us.

Tracy · 16 November 2025

★★★★★ 5/5

Google

We were really struggling with our house move dealing with other state Agents and it was becoming very frustrating for us. We made an enquiry about a property with John Payne and Leonardo Torrejon dealt with our enquiry and he was fantastic! We discussed in detailed what we were looking for and he carefully selected a few properties that match the criteria so we would not waste time and within less than a week he found us the perfect property. We were delighted after months of searching! The process was seamless and speedy thanks to Leonardo. We cannot thank him enough for his help with our search, he was diligent, thorough and very communicative which we appreciated a lot! Big thanks to him and his amazing team! we recommend this branch 100%!!

Wendy · 16 September 2025

★★★★★ 5/5

Google

I recently visited John Payne on Plumstead High Street and met Leonardo, the Lettings Manager. As someone new to the country, I really appreciated how helpful and professional he was. He clearly explained the process of renting a property in the UK and made everything easy to understand. Leonardo was very friendly, approachable, and patient. Thank you once again for such a positive experience!

Jose · 16 September 2025

★★★★★ 5/5

Google

I had a really positive experience speaking with Leo and Lydia. They were both incredibly helpful, knowledgeable, and took the time to clearly explain how the Renters Rights Bill applies to me as a landlord. It can be a complicated topic, but they made everything easy to understand and were very patient in answering my questions. I left feeling much more confident and informed. Really appreciate their support, thank you both!

Pradeep · 23 May 2026

★★★★★ 5/5

Trustpilot

Efficient and thoughtful

As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park. He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation. His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.

Rosemak · 21 May 2024

★★★★★ 5/5

Google

I had an amazing experience working with Lydia while searching for my new home. She was incredibly thorough throughout the entire process and took the time to truly understand what I needed. Thanks to her dedication, knowledge, and attention to detail, I was able to find a home that checked every single box on my list. She always greeted me with a warm, genuine smile, which made every viewing feel comfortable and positive. Her professionalism, patience, and support made the whole journey stress-free. I couldn’t have asked for a better agent I highly recommend her to anyone looking for their perfect home!

Shianne · 23 December 2025

★★★★★ 1/5

Trustpilot

Stay away from these cowboys

Stay away from these cowboys. Bunch of liars and useless. Had so much trouble at leaving a property I was renting because their new tenant failed to move in to a moldy house. Even after I gave all keys and cleaned house still tried to make me liable for rent & bills. Now after 2.5years I get letters to pay bills that the property was empty. Do yourself a favour and stay away.

Elis · 22 September 2026

★★★★★ 5/5

Trustpilot

I was very pleased with Acron

I was very pleased with Acron; William who had initiated the property sale, was excellent and was great in his approach and handling at the start. Daniel Langiano, who followed this through, was brilliant as he had a difficult task but persisted and handled the sale with great professionalism and sensitivity. Dan kept us updated through great communication and, at the same time, made sure proper processes were followed. We were grateful for his help to see this through completion

Deepak · 24 November 2023

★★★★★ 5/5

Trustpilot

My new Flat 😁

I’ve been in the process of buying a flat, and had numerous challenges along the way. However two agents in particular Kieron and More recently Remmi have been ABSOLUTELY AMAZING AND SOO HELPFUL. They’ve been with me every step of the way and made sure there was no issues and if there was any they’d do their utmost best to rectify this for me. Thanks

Daniel · 1 August 2024

★★★★★ 5/5

Google

Lydia has been amazing to work with - she is very solution focused, professional and was very helpful with all of my queries!

Ella · 16 December 2025

★★★★★ 5/5

Trustpilot

Thank you Nikola and Sevya for your…

Thank you Nikola and Sevya for your great help🌸🌸🌸 Amazing people. I bought a house and rented out another one, and they found wonderful tenants. It’s been a great pleasure working with them. 100% trustworthy.

Guniz · 1 May 2026

★★★★★ 1/5

Trustpilot

Property Manager Gisella Rappa is…

Property Manager Gisella Rappa is unprofessional and incompetent. She does not liaise properly and timely between landlord and tenants. She also provides misleading information. If you are a landlord or tenant, please beware with her.

Claudia · 27 April 2026

★★★★★ 5/5

Google

Had such an amazing experience with this agency, I dealt with multiple members of staff and every single one of them was brilliant, they’re always happy to help, and Lydia especially made my whole rental journey so much easier! Amazing team, amazing properties, 5 stars all around

Louise · 13 May 2026

★★★★★ 1/5

Trustpilot

I recently made a formal offer on the…

I recently made a formal offer on the River House in Eynsford through Bromley branch with Daniel, the agent handling the property. Despite making five separate attempts to follow up, via email, voicemail, and messages left with his colleagues, I have received absolutely no response whatsoever. This complete lack of communication is utterly unacceptable and highly unprofessional. It has left me with the strong impression that my offer was never even presented to the seller. The total radio silence raises serious concerns about the agent's competence and integrity, and the entire process has felt somewhat dodgy. I would strongly caution any potential buyers against dealing with this agent. Basic courtesy and professionalism appear to be entirely absent

Scott · 1 May 2026

★★★★★ 5/5

Trustpilot

Top marks to Blake Kingston

Blake Kingston is the guy you want when you need help. There was a difficult tenant leaving, incurred a debt with EDF and EDF disconnected the gas supply to the property. It proved almost impossible to get it reconnected - hours of phone calls, e-mails and messages over three weeks did not work. (Avoid EDF if you can). Blake provided an enormous help and managed what I was unable to achieve. He also provided competent advice and help with several other issues - cannot praise him high enough.

Peter · 2 December 2022

★★★★★ 5/5

Trustpilot

Great service

I found the process of selling my flat through acorn easy. Both Kevin and Lamar were very professional, responded quickly,and impressed me with their knowledge of the market in the area, and also honestly guided me on the best price. I also found their colleague Katie really great - she kept me in the loop and was always responsive. Will definitely use again!

Amelia · 25 June 2025

★★★★★ 2/5

Trustpilot

Bad first time buyer experience

We’ve a very bad experience with their Gravesend office. Made the offer in August, my solicitor received the draft contract pack only in November, according to the estate agents (Ezze and Kevin) the management pack was ordered in September. This week Kevin called me stating the seller has financial issues and not able to pay for the management pack?! Fair enough, but they insisted on that I can pay for it and then it’ll be deducted from the purchase price. But what happens if one of parties pull out before exchange or I don’t get the mortgage (it was still pending due to cladding issues in the building), there’s no way I can legally claim back the price of the management pack. The seller asked us to have a meeting in the agency office then didn’t show up? The whole situation and the attitude of Kevin, the sales manager, was really cheeky - I’m not ready to pay the sellers conveyancing fee, I’m sorry. The property is back on the market as I see but with misleading info, it says it has riverside view which is not true! Very bad first time buyer experience… not recommend Gravesend office at all!

Agnes · 16 November 2024

★★★★★ 1/5

Trustpilot

Racist group

Had a viewing booked recently and a couple (asian) had viewed the property before us arriving and had said in passing that the agent was very rude and had made remarks assuming that this was NOT the place for them. Of course me and my partner (black) decided to judge with our own selves and from the get go the agent in particular gave a frosty reception when seeing us. I went to put my hand out to shake and was rebuffed and when saying hello the reply was just straight to showing us the property. There was no eye contact or friendly smile and when we asked questions we was hit with blunt and to the point answers. There definitely was a air of that this place was NOT for us also and not even a goodbye or next steps if we was interested.When trying to ring through, the agent was never available and when speaking to someone on behalf of the agent we was hit with rudeness and abruptness and to this day have had no response from thr agent or company.Of course you can judge for yourselves but I would save yourself the bother and go elsewhere or suffer the same fate as the other couple as well as ourselves.

Gary · 1 November 2022

★★★★★ 5/5

Trustpilot

Tailored approach, friendly and proactive.

George and James were fantastic through the sale process. As a first time seller they explained the process clearly, were proactive in marketing the property and were always focussed and engaged during the sale process. I really valued the way they tailored the marketing to the house rather than taking a generic approach, and was very grateful of their help in overcoming obstacles as they arose during the conveyancing as needed. Thank you!

Frances · 5 June 2023

★★★★★ 1/5

Google

Disappointed with Property management team. They are argumentative rather than helpful to landlord. Tenant turned the house into a squalor in 4 weeks time but the properly management team refuse the urgent visit due to tenants privacy, disregarding their duty to protect landlord’s property. Definitely not landlord friendly.

Libuse · 23 March 2026

★★★★★ 5/5

Trustpilot

Jamal - Brockley acorns estate agents

Jamal is such a fantastic estate agent, as with all dealings with Acorns they’re very family orientated and look out for you. He helped me in my recent move to a family flat enabling me to stay in the area which was no easy feat. Also, he’s recently helped my friend’s mum in looking for a suitable flat to rent. Really highly recommend Jamal, such a professional, warm person.

Sarah · 24 February 2025

★★★★★ 5/5

Google

Reuben was very very helpful . Very nice and patient. He helped me find a property within my budget and made the process very easy and smooth .11/10 service I would definitely recommend

Olarewaju · 12 April 2025

★★★★★ 5/5

Trustpilot

Highly recommend - fantastic team and service!

Lamar Hamilton & Kevin Ashton were absolutely fantastic throughout our sales process! They kept us informed and always helped when it came to managing information between ourselves and our buyers. Great customer service and dedication from the team. I would strongly recommend and would work with them again without any hesitation!

Olivia · 5 September 2025