Trusted Agent profile · London
Verified
★★★★★
576 reviews across 2 platforms
105 Plumstead High Street, London, SE18 1SB
John Payne's office in London, at 105 Plumstead High Street, is rated 3.6 out of 5 across 576 reviews on two platforms, including 85 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotDisappointing
Staff and service is not what I would expect…disappointing
Dear Samantha. I am sorry to read your review. From what you have supplied here I am unable to see where we have let you down, but I would like to find out. Are you able to drop me a line with some details of what went wrong please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotBeen a pleasure working with Jamie…
Been a pleasure working with Jamie Perrin So helpful and caring!
Thank you Yoan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotAwful
Awful, no contact. no communication. Just take your money and forget you. Very annoying and disappointed. say one thing, do another. leaving you without a place to actually live. No updates, just shrug every issue off like its not there fault. What good is this, they are meant to manage the property.
4/5
TrustpilotNice friendly staff but could be…
Nice friendly staff but could be better. Happy with my property so far
Thank you Mohammed for the review. Your comments are noted, but would love to know how we could improve specifically. If you have a minute perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleExcellent service provided by James Clow & Freddie Jacobs on the sale of my property. Constantly updating me with the progress of the sale and always responding promptly to any questions asked. Would recommend all my friends, family and associates to use this company.
5/5
TrustpilotAwesome
Awesome. Good communication throughout the process
Thank you Michael for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleGood service polite people
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Dear Bidemi Akinwale! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleJames and all the staff where very friendly, knowledgeable, professional and a great help with buying my first home. Highly recommend.
1/5
TrustpilotAwful, unprofession, hidden fee's
Awful, unprofessional and have hidden fee's. All round bad customer service, communication and complete lack of respect for their clients.
5/5
GoogleAmazing staff very friendly and helpful they made the whole process effortless. Highly recommended.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Thanks Suresh for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHe is very helpful and nice
Rating only, no written review.
Thank you Amadou for leaving us a 5* review. We are really happy that you were pleased with the service you received. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleRating only, no written review.
Thank you for taking the time to provide us with a rating of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Brlliant! Thank you lakhvir so much for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Brlliant! Thank you so much Taofiq for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
Thanks Olu for the 5 star review. Andrew Roberts - Customer Relations Manager
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
TrustpilotMy god they are completely useless.
Rating only, no written review.
Dear Giacomo. I have spoken to your Property Manager and she informs me that your landlord had a long list of items that needed fixing before you moved in. He has agreed to do all of these and has done his best to do so before moved in. I believe that there is still one outstanding item which is due to be fixed within the next 7 days. Unfortunately, as we don't manage the property for your landlord, he choses to use his own contractors, but we have kept you updated during the process and will continue to do so until the items have been resolved to your satisfaction. I am sorry that you have not been happy with the service and if I have missed anything, I would be very pleased to hear from you. Thanks. Andrew Roberts - Customer Relations Manager (Andrew.roberts@acorngroup.co.uk).
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
