Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotProfessional thieves!!! Beware of them.
Guys, please don't go near them. They took my £250 pounds . Told me they are checking my preference for over a month. They tell lies, unprofessional, raised their voice when talking to you. Push you around themselves. They are fraudsters, posing under letting disguise. I promise them I'll get my money back. They wasted our time chasing refrence. We spent one month and some days trying to rent from them. Not knowing, thru have already given the house to someone else, while they made us chase after nothing. They work together with FCC paragon. Doing nothing, but rip people off their had earned money. I wish there's no star to describe them.
Abosede · 25 June 2018
★★★★★ 1/5
TrustpilotNot professional, lie, threatening, unskilled
Not professional, threatening, doesn't give out the right information, lie to tenant and lie to landlord just for their own benefit so bad for both side really. I got told off, threaten and accused of not being grateful because they believe that THEY CALLED to give me a good suggestion as they believe they were doings me a favor as a result of me asking questions on some sensitive issue which i'd like to know more information on before making decision. Inventory check is not accurate and use a twist in wording to charge you. Property manager is amateur and poorly trained and bad communication. Threatening, charge twice for fee by mistake and didn't even realise or check until I raised the issue , rude and raise their voice when being challenge with some questions and facts and threatening you that you will be charged a lot of amount if you don't listen or so things their way .. but can't answer any of your questions
Amanda · 9 May 2017
★★★★★ 3/5
TrustpilotSlow and average.
Only effective once commission is on the line.
Sbrighton · 4 May 2024
Agent replied · 26 July 2024
Hello and sorry to read your review of the experience you received. I can see that you are currently purchasing through us so have asked the branch to reach out to you to deal with any issues you may have. Thanks
★★★★★ 5/5
GoogleGreat service did everything they could to help us with our house move the agent dealing with us was called Kevin and I would recommend him 100% friendly and helpful 5 stars
Shadowhunter192 · 21 June 2022
Agent replied · 20 June 2024
Thank you shadowhunter192 for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat service did everything they could to help us with our house move the agent dealing with us was called Kevin and I would recommend him 100% friendly and helpful 5 stars
Kelvin · 27 May 2022
Agent replied · 10 November 2024
Thank you shadowhunter192 for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleThe experience is something I will take with me for a long time. David and his colleague James paid attention to our needs on our purchase of the property.
Hoping to work with them again.
OlufunkePositiveProfessionalism, Value
Olufunke · 27 July 2021
Agent replied · 20 June 2024
Thank you Olufunke or leaving us a 5* review. We are really happy that you were pleased with the service you received from David and James. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotVery good service overall
Very good service overall. I used this company for renting out a property.
Excellent staff: Mauricio, Deven and Mia.
I would recommend this estate agent.
Oscar · 18 December 2024
★★★★★ 5/5
TrustpilotWe have worked with acorn for four…
We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.
Oliver · 28 July 2022
Agent replied · 13 June 2024
Thanks Oliver for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotRubbish
Rubbish. Never deal with this agency. They are liars and brigands.
They will mix all your documents, instead of your name you will get someone else name.
Instead of your one price you was agreed in a contract you will receive totally different one in your contract.
Troublesome agency. Stay away from them. Specially from Katie McGill, their property manager.
I would love to with their higher authorities to speak about the service I receiving. At least to dismiss some people from their position for their unprofessional service.
Save your nerves and time. I warn you! The worst customer service I ever experienced in my entire life!
Romans · 20 December 2013
★★★★★ 5/5
TrustpilotI’m very satisfied with this branch
I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week
Sophie · 28 January 2021
Agent replied · 13 June 2024
Thank you Sophie for leaving us a review of your experience with our Dartford office. We are really happy that you were pleased with the service you received from Harry and hope the move goes well. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotAgency didn't bother turning up for a…
Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.
Lou · 27 November 2020
Agent replied · 13 June 2024
Hi Lou. I am sorry to read this but am unable to find you on our system to investigate further. Could you please drop me a line with the details so that I can speak to those involved. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
Trustpilotexcellent service like to say a massive…
excellent service like to say a massive thank you to wiliam C he got it done
S · 26 September 2023
Agent replied · 13 June 2024
Hi S Jones, thank you for your5 Star review! We're thrilled to hear that William provided you with excellent service. We'll be sure to pass along your appreciation. Let us know if there's anything else we can assist you with.
★★★★★ 4/5
TrustpilotIt was a pleasure to view the property…
It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.
Guy · 24 January 2023
Agent replied · 13 June 2024
Thank you Guy, that is very kind of you to leave a super review for our Swanley office. We hope we can find you a dream home and get this to a 5 Star review !! Best wishes-Karen Hedges Acorn Customer Services
★★★★★ 4/5
GoogleThe experience is something I will take with me for a long time. David and his colleague James paid attention to our needs on our purchase of the property.
Hoping to work with them again.
Olufunke
Olufunke · 9 May 2021
Agent replied · 9 May 2026
Thank you Olufunke or leaving us a 5* review. We are really happy that you were pleased with the service you received from David and James. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThank you to all the team for their commitment and professionalism and for going above and beyond in the process of our house sale. Outstanding customer service from James Clow and Lizzie Kennedy - thank you
Trevor · 16 April 2021
Agent replied · 20 June 2024
Thank you Trevor for leaving us a 5* review. We are really happy that you were pleased with the service you received from james and Lizzie. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotBeverley and Team provide and excellent…
Beverley and Team provide and excellent service.
Michael · 4 March 2024
Agent replied · 13 June 2024
Thanks Michael for acknowledging the service provided by Beverley and her colleagues.
★★★★★ 1/5
TrustpilotOutlandish quotes for work that was never done
Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.
Abhi · 10 December 2018
Agent replied · 13 June 2024
12/12 We have now spoken and your points raised have been taken on board. A refund has been arranged for you following our discussions. Thanks. AndrewHi Abhi. I have checked our records and cannot find a record for you as a landlord from the limited details you have provided. Would you be able to contact me please on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk, so that I might be able to help you. Thanks. Andrew Roberts - Customer Relations Manager.
★★★★★ 5/5
TrustpilotVery helpful with everything
Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.
Mr · 3 February 2023
Agent replied · 13 June 2024
Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services
★★★★★ 1/5
TrustpilotAVOID this agency like the plague
AVOID this agency like the plague. This agency is all about robbing tenants. I blame myself for not checking the reviews first, as I had a very similar experience as Luis below. Very unreliable, borderline legal, and very very dishonest.
PaulBer87 · 13 February 2019
Agent replied · 13 June 2024
Hi PaulBer87. I am unable to find your details on our system from what you have provided me with above. I am also unable to see a review from “Luis” as you suggest. If you are referring to “Louise”, this has been dealt with and wa s caused by a simple administrative error that was resolved as soon as it was raised. You make some serious accusations and so would be grateful if you contact me on 020 8315 6929 or Andrew.roberts@acorngroup.co.uk and I will do my best to resolve your issues. Thanks. Andrew Roberts - Customer Relations Department
★★★★★ 5/5
GoogleThe team have been fantastic both in terms of finding a suitable buyer and then facilitating the sales process. Thank you very much William and Nathaniell, you’re both absolute stars 👍 …
Sasha · 26 May 2024
★★★★★ 1/5
TrustpilotBexleyheath branch can seriously damage …
Bexleyheath branch can seriously damage your wealth.poorly trained , totally inept and incompetent. fail to understand the matrix of the buying process . fail to disclose important facts that are needed to make a balanced purchasing decision. limited communication . all in all a complete and utter shambles. I have been in the property business for 40 years and in all that period have never come across such an unprofessional company .
Peter · 18 November 2017
★★★★★ 1/5
TrustpilotStrangers to the truth
Truth issues.
Tendency to hide.
Wouldn't trust them as far as I could throw them.
Jeffrey · 1 May 2023
Agent replied · 13 June 2024
Dear Jeffrey. You raised your alleged issues with us directly and we dealt with them swiftly. As we advised, your landlord is responsible for the management of your tenancy and the maintenance of the property. I believe that you are now in direct contact with them and hope that you have been able resolve any issue you feel are still outstanding. Thanks
★★★★★ 2/5
TrustpilotWasting our time.
They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.
Hannah · 23 October 2020
Agent replied · 13 June 2024
Hi Hannah. Sorry to read this. Can you email me your details and I will review your registration and investigate the issues you have raised. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 4/5
TrustpilotGood having Dammy from the Sydenham…
Good having Dammy from the Sydenham branch, consistent and helpful with our transaction. Good meeting in person to get a good understanding also to build a good working relationship. Would certainly use Dammy again.
Ms · 25 November 2019
Agent replied · 13 June 2024
Thank you Ms Mason for leaving us a positive review. We are really happy that you were pleased with the service you received from Dammy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
