Trusted Agent profile · London
★★★★★
394 reviews across 2 platforms
129-131, Notting Hill Gate, London, W11 3LB
John D Wood and Co Lettings's office in London, at 129-131, is rated 4.0 out of 5 across 394 reviews on two platforms, including 183 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotI have a property which is fully…
I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .
5/5
GoogleBest agency on the market by far! Look no further! Will has been top class, best lettings agent we dealt with for a long time! He was extremely professional, completely understood our requirements and had great people skills. Really went over and beyond to help. Highly recommended. Thanks Will
Thank you for your great review of the service you received from John D Wood & Co. Notting Hill Gate. It is amazing to read how professional you found the team, I will ensure to pass on your kind words to Will and the entire team at the branch. Many Thanks.
1/5
TrustpilotDO NOT TRUST THESE PEOPLE!
This company make an appearance of disorganization, but could not possible stay in business, if they were, indeed, as disorganized as they appear. Having managed to fend me off for three days whilst I was house-hunting in France; I finally found that the gem of a house I had found - in Perpignan - was taken off the market; in order that it could be purchased by a relative of one of the partners/directors of John D Wood. Worse than inefficient and unprofessional ... very close to fraudulent! DO NOT TRUST THESE PEOPLE!
5/5
GoogleAgnes has been excellent! Really polite and genuinely helpful!
Many thanks Aura HL for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJay was really great. Unlike other agents, he actually took the time to listen to what I wanted. He worked very hard to find flats that met those criteria and didn't waste my time showing me flat after flat. Communication was also excellent. Highly recommended.
Thank you Amber for your glowing 5* review of our John D Wood & Co team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
GoogleWas a really good experience. Paris in particular really helped my wife and I throughout the whole process. He explained everything clearly, and was very quick to answer any questions we had.
Thank you for taking the time to leave us this tremendous 5* review Alexander. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI rented a property which was managed…
I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.
5/5
GoogleWe are experienced at buying and selling properties in London and when we started to assist our son in his search for a flat we proceeded with caution knowing that finding the right people to work with in the property business in London is not always easy. There is pretension and quite frankly dishonesty in this field, with many agencies looking at numbers and not at making people happy. However, from the moment we met Maria Oliveros we knew we were onto a winner. She listened, really listened to our needs and was transparent and honest with her answers to any questions. She got to know my son and his girlfriend, building a profile and matching their needs to the properties she found for them. She did not waste their time showing them properties that were not suitable just to get them through the door and fulfil a rota - as was the case with other agents - regularly kept them upto date with her search before hitting bingo a few months later. She is a diamond in the rough and we would not hesitate to work with her again or recommend her to others. Well done Maria!
5/5
GoogleI have dealt with Faron Sutaria in Notting Hill and Earl's Court for the last few years and I have found that their local knowledge, professionalism and attitude towards clients is head and shoulders above others that I have worked with. I have especially worked with Keri Mahmoud, Natalie Gold and Simon and with each and every one of the sales and purchases we have worked on they have always got the results. I would have no problem in recommending this team to anyone looking to sell or buy in the area.
5/5
GoogleProfessional staff and they were all very helpful. My move went smoothly. The whole process from flat finding, confirmation, contract and move in was easy and professional. Special thanks to Harry, Louna, Zara, Ellie and RupertPositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleEllie was very kind and professional in helping us to find a property. She showed us different properties always taking into consideration our needs. Always very quick and clear when replying. So far, it has been a good experience with this agency.
Many thanks for taking the time to leave this brilliant 5* review of our dedicated team. Best wishes Lucy.
5/5
GoogleI have found and rented a new place, which I absolutely love, thanks to the amazing Tom H, who has provided an excellent service. I highly recommend. Great communication combined with expertise!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI worked recently with Paris. He was very helpful and always available during the process. I truly appreciate his professionalism and dedication. Thanks to him the move-in was smooth. I highly recommend!!!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGreat Experience
I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency.
5/5
TrustpilotHelpful team member
Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.
1/5
TrustpilotNo no-obligation market appraisal
Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now.
5/5
TrustpilotSuccessful Wimbledon house sale
Very professional service with a personal touch. Liked that we had our own WhatsApp group which made for prompt communications. Really nice people.
4/5
TrustpilotParis provided great service and was…
Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!
5/5
GoogleDealing with Zara is always a pleasure. Her professionalism is exceptional and she has been very reassuring and knowledgeable throughout the process. I highly recommend her in all aspects of …
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleAgnes has been excellent! Really polite and genuinely helpful!
Many thanks Aura HL for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJess was my point of contact and she was super helpful! Made the process of searching for an apartment much easier.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe recently bought a flat for a Client from John D Wood in Notting Hill and what a pleasurable experience it was. Both Sofiya and Will were professional and a delight to deal with and they made the whole process very simple.
Thank you Miles for your 5* review and kind comments. I'm pleased to hear that Sofiya, Will and the team provided you with such great service. Kind regards, Mike.
5/5
GoogleWe had a great experience with Paris Merico in coordinating our next rental - incredibly responsive, efficient and professional. Would highly recommend him as an agent!
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleZara Merali has been absolutely brilliant! Extremely efficient, knows her stuff and has offered excellent guidance on a number of issues. We, as landlords, really value her input. Thank you ZaraPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: John D Wood and Co Lettings, London won Trusted Agent.
