Trusted Agent profile · London
★★★★★
439 reviews across 2 platforms
506 Fulham Road, London, SW6 5NJ
Part of John D Wood and Co Lettings, see every office.
John D Wood's office in London, at 506 Fulham Road, is rated 4.0 out of 5 across 439 reviews on two platforms, including 153 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky
5/5
GoogleGreat experience with John D Wood. Terence and the team were always available when I needed clarification on an issue. Terence was available whenever I requested a viewing and went the extra mile for me throughout the purchasing experience. Highly recommend John D Wood, you’re in safe hands with Terence.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBizarre
I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.
1/5
TrustpilotAVOID THIS DISHONEST AGENCY
Worst real estate agency I've ever dealt with. Almost going to bring them to court. Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court. Avoid this unscrupulous company for your own safety.
5/5
GoogleWe had a great experience with the John D Wood Fulham Broadway office. They were in charge of selling the flat we had been renting for a while and made the whole process very smooth. Terence and Huw managed to sell the flat with just one viewing, minimising nuisance for us as tenants. They also coordinated very efficiently with both the seller and the buyer in order for us as tenants to be the less impacted possible. John D Wood then helped us find a new place to rent very efficiently. Felix was very proactive and diligent both at the viewing stage and subsequently with all the paperwork. He went the extra mile for us, trying to facilitate as many things as possible with the landlord prior to our move-in date and also being involved in the few action points after our move.
5/5
TrustpilotMassy Eslami of John D Wood looks after…
Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.
5/5
TrustpilotProperty buying transaction…
I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court London David and team were responsive and well understood my property expectations from start I was only contacted with regards to the viewing of properties that matched my requirements. The team went the extra miles to ensure that the final phase of the transactions was completed as expected. I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction
5/5
TrustpilotExcellent support during a critical time
We’ve been impressed with the entire team at the Beckenham branch. Selling our parent's home to fund their residential care was a time-sensitive and emotional process, and the team guided us through it with professionalism. They were super-speedy with their responses and provided honest, invaluable advice at every step. Excellent support during such a critical time.
5/5
TrustpilotTom has been an absolute pleasure to…
Tom has been an absolute pleasure to work with. His communication was clear, transparent, and efficient throughout the entire process. He kept me well-informed at every stage and was always quick to respond to any questions. His professionalism and dedication made the experience smooth and stress-free. Highly recommend!
5/5
GoogleJames Mooney from JDW helped us recently with our flat search. He was extremely pleasant to deal with and very prompt in his responses. He took the time to understand our requirements and supported us with our search almost like a friend. I would definitely recommend James to anyone who is looking for a place to rent and has contacted JDW. Thanks James and I wish you all the very best for the future.
Dear Ketan, thank you so much for this fantastic review of John D Wood & Co. We love hearing about positive feedback and are so pleased to hear that you found James to be so helpful. Thank you for letting us know about your great experience.
5/5
TrustpilotGreat experience with James Mander
I’ve been renting with John D Wood for about two years now, and it has been a great experience. We recently had a slightly unsettled handover when our previous property manager left, but our new property manager, James Mander, has been absolutely fantastic always quick to help and resolving any issues as soon as possible.
5/5
TrustpilotJDW Earl’s Court (Fee Henderson)
I recently purchased a property marketed by JDW Earl’s Court and managed by Fee Henderson. Fee was v professional, knowledgeable, and incredibly responsive. She made the entire process smooth and stress-free (as much as it could be), providing clear communication at every step. Would recommend!
1/5
TrustpilotDO NOT GO WITH THEM
DO NOT GO WITH THEM. Poor communication from John D Wood. We wanted to purchase a property sold through them but their behaviour put us off. Holly from the Dulwich Branch was rude, unprofessional and not transparent in regards to process.
5/5
GoogleWe recently moved in to our new home and found the team at John D Wood & Co incredibly helpful and always responded quickly for any questions we had. Romy who we liaised with in particular was amazing. Highly recommend!
Many thanks Jack for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotWe had an amazing experience dealing…
We had an amazing experience dealing with Kate Martin from the Primrose Hill branch. She really took her time with us and her knowledge of the Primrose Hill and NW London area is second to none. She would be our first call if looking for a property in this area.
1/5
TrustpilotAVOID JDW AT ALL COSTS
PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through. It’s honestly ridiculous, either don’t promise to call back, or live up to the expectations you’ve set yourself. The lack of basic communication is highly unprofessional and very disappointing.
5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.
5/5
TrustpilotFrom start to finish with seeking a…
From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances. I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.
5/5
GoogleI have dealt with Faron Sutaria (which was acquired by John D. Wood) for renting a flat in SW London. Toby from the Fulham office has been really excellent in sorting everything out, Rita was amazing for management related issues etc. All in all, best agency by far I had the pleasure dealing with during my 5 year stint in London. I truly recommend them.
Dear Ioan, thank you for taking the time to leave us this excellent review, it is great to see that the John D Wood & Co. team in Fulham Broadway were once again able to provide their proven 5 star service. Many Thanks.
5/5
GoogleJohn D Wood were Fantastic. Having met at least 12 different agents from different agencies in the last 24hrs I can honestly say that James Mooney from John D Wood was the best. He was very un-pushy, happy to give us his time and gave honest advice knowing he was unlikely to gain anything from us. I could not recommend James more highly.
Thank you Rupert for your wonderful 5* review of our dedicated team at John D Wood & Co. It is great to read that James impressed you so much and offered you his time and honest advice. Kind regards, Emma.
1/5
TrustpilotAbsolutely abysmal property and tenant…
Absolutely abysmal property and tenant management experience. After an inventory check that showed that all furniture items were intact, JD Wood came back 5 months later to essentially accuse us of moving some of the furniture. Prior to this, while we were still in the flat, we had an issue with the fuse that cut power to the fridge and half the flat. We emailed, stressing that many items were at the risk of spoilage but received no support/response. The experience started alright but went severely downhill with time. Would not recommend.
5/5
TrustpilotWe had a great experience with John D…
We had a great experience with John D Wood & Co Beckenham branch, they are far and away the best estate agents dealt with to date - reliable and speedy communication, friendly, and most importantly found us a great buyer incredibly quickly. Definitely recommend them
1/5
TrustpilotDON'T RENT FROM THEM
I moved into the apartment only to find countless issues, no hot water, an unmentioned carpet moth infestation, broken doors, and more. On top of that, dealing with the property manager, Razvan Boerean, was a nightmare due to his passive-aggressive attitude whenever I requested repairs. Over the course of a year, the agency changed property managers three times, making communication and accountability even worse. When I moved out, they made absurd claims to unfairly deduct from my deposit. Some of these claims mysteriously disappeared when I asked for further evidence. The property manager even hinted that if I chose to raise a third-party dispute, they would inflate the charges, such as replacing the entire balcony door, yet this was never mentioned again in the dispute process. As an international student, I felt like an easy target for this agency to exploit, especially when it came to unfair deposit deductions. Thankfully, I didn’t fall for their intimidation tactics and went through the dispute resolution process. In the end, the agency was awarded only 1/8 of what they originally demanded. The entire experience, from moving in to moving out, was a nightmare. No matter how good the rent may seem, it’s simply not worth it. If you're an international student, be extra cautious, this agency will try to take advantage of you. I strongly advise against renting from them.
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