John D Wood and Co Lettings London reviews

★★★★★ 5/5

Google

I need to start by saying I absolutely HATE letting agents. Most of them are just trying to push properties that have no relation to what you're looking for. I also need to mention I have a small dog, so you can only imagine that an already difficult task only gets more complicated. That being said, I have been swept off my feet by James Mooney from John D. Wood's Fulham office. I first spoke with James in October 2018 after calling about a property I saw through Rightmove. Although that one was not available at the time, he sent through some that he thought could suit, which I used to provide feedback. I then moved on to send him two links of properties that were up to the standards we were looking for. That was really the trigger for a very personalized exchange in the spam of 3 months. I literally have a thread with 43 emails before we ever even met. He would ask about me and Bruno (my dog) and would address us both whenever he communicated with me. He respected my wishes of not only NOT being added to their mailing list, but also not to call or contact me unless it was relevant. The times he emailed me were just to touch base and to let me know he was still on the lookout. All in a very friendly and emphatic manner. Mid January rolls in and I get a call from him, the 1st since our initial call and after all of the emailing. I couldn't get it, but I then found an email saying he had found THE one. He told me he didn't have photos yet but, if I trusted him, we could see straight away. What was I going to do? I had to, at a minimum, meet my virtual best friend. And, boy, did he deliver! I have to say this was the best house from the ones we had seen, despite it having only one bathroom (we wanted ideally two but could compromise on that aspect) We obviously made an offer and, luckily, it was accepted. James was diligent during the process between the offer and the actual move date. He helped with so many things, to the point that my skeptical boyfriend (he has the same opinion of agents that I have) completely converted. We three (I'll include Bruno on this) are James' fans. Thank you James for finding us a dream place we can call home! If you read all this review, please, do get in touch with him if you ever need to find the place of your dreams.

Laura · 19 June 2019

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Google

Georgia Clay was incredibly efficient in assisting with my property purchase. As a first-time buyer, she was incredibly understanding with my nerves / anxiety at times! She is very professional and very knowledgeable. One of things I really appreciated was who responsive and alert she was during the transaction which really stood out for me.

Alex · 18 June 2023

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026

★★★★★ 5/5

Google

Great experience with John D Wood. Terence and the team were always available when I needed clarification on an issue. Terence was available whenever I requested a viewing and went the extra mile for me throughout the purchasing experience. Highly recommend John D Wood, you’re in safe hands with Terence.

Dan · 22 August 2023

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026

★★★★★ 1/5

Trustpilot

AVOID THIS DISHONEST AGENCY

Worst real estate agency I've ever dealt with. Almost going to bring them to court.Razvan Boerean was our property manager. We have been trying to get our deposit back for more than a year. Every time we called there was some excuse like "He's out for lunch" or "He's on annual leave soon" followed by "he'll call you back". He didn't call us back and we've had to chase our deposit for months. It's been more than a year since we moved out and still haven't gotten our deposit back yet. Furthermore, our emails are just ignored and not even an explanation for such a delay or the costs of any deductions was given. Our naivete has been taken advantage of because we didn't know that our deposit insurance only lasted for 3 months and now they are very obviously just trying to steal our deposit. I have sent the last email to them with a 14 day deadline for an explanation or my deposit back. In a week if I don't receive anything I will take all the evidence I have and bring them to court.Avoid this unscrupulous company for your own safety.

Alex · 2 October 2023

★★★★★ 5/5

Google

We had a great experience with the John D Wood Fulham Broadway office. They were in charge of selling the flat we had been renting for a while and made the whole process very smooth. Terence and Huw managed to sell the flat with just one viewing, minimising nuisance for us as tenants. They also coordinated very efficiently with both the seller and the buyer in order for us as tenants to be the less impacted possible. John D Wood then helped us find a new place to rent very efficiently. Felix was very proactive and diligent both at the viewing stage and subsequently with all the paperwork. He went the extra mile for us, trying to facilitate as many things as possible with the landlord prior to our move-in date and also being involved in the few action points after our move.

Quentin · 21 September 2023

★★★★★ 5/5

Trustpilot

Massy Eslami of John D Wood looks after…

Massy Eslami of John D Wood looks after my rental flat in Chelsea for which we have an annual front door inspection. She is always very helpful and highly professional ensuring that the inspection is completed.

Nicky · 9 September 2026

★★★★★ 5/5

Trustpilot

Very helpful!

I had a very positive experience with the team at John D Wood, Wimbledon Village. Although they were acting on behalf of the seller, they were consistently supportive and professional throughout the entire process. From the initial bidding stage through to completion, they helped me navigate each step clearly and efficiently, even with a challenging seller involved.

EJJ · 17 April 2026

★★★★★ 5/5

Trustpilot

Property buying transaction…

I completed a flat buying transaction with David, Simon and team from John D. Wood Earl's Court LondonDavid and team were responsive and well understood my property expectations from startI was only contacted with regards to the viewing of properties that matched my requirements.The team went the extra miles to ensure that the final phase of the transactions was completed as expected.I would highly recommend the service of John D. Wood and most particularly, of Dacid and Simon who worked in partnership with me during that transaction

AFC · 10 August 2023

★★★★★ 5/5

Google

James Mooney from JDW helped us recently with our flat search. He was extremely pleasant to deal with and very prompt in his responses. He took the time to understand our requirements and supported us with our search almost like a friend. I would definitely recommend James to anyone who is looking for a place to rent and has contacted JDW. Thanks James and I wish you all the very best for the future.

Ketan · 19 June 2018

★★★★★ 5/5

Google

We recently moved in to our new home and found the team at John D Wood & Co incredibly helpful and always responded quickly for any questions we had. Romy who we liaised with in particular was amazing. Highly recommend!

Jack · 13 October 2025

★★★★★ 1/5

Trustpilot

AVOID JDW AT ALL COSTS

PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.

Bryn · 11 December 2022

★★★★★ 5/5

Trustpilot

I had an excellent experience working…

I had an excellent experience working with Tushar at the Docklands office. He assisted me with the sale of my property. I found him to be knowledgeable, approachable, and ensured the process was significantly more efficient. I greatly appreciate his support and would highly recommend his services.

R · 17 April 2026

★★★★★ 5/5

Google

I have dealt with Faron Sutaria (which was acquired by John D. Wood) for renting a flat in SW London. Toby from the Fulham office has been really excellent in sorting everything out, Rita was amazing for management related issues etc. All in all, best agency by far I had the pleasure dealing with during my 5 year stint in London. I truly recommend them.

Ioan · 19 June 2018

★★★★★ 5/5

Google

John D Wood were Fantastic. Having met at least 12 different agents from different agencies in the last 24hrs I can honestly say that James Mooney from John D Wood was the best. He was very un-pushy, happy to give us his time and gave honest advice knowing he was unlikely to gain anything from us. I could not recommend James more highly.

Rupert · 19 June 2019

★★★★★ 5/5

Trustpilot

From start to finish with seeking a…

From start to finish with seeking a rental property, Amanda and Anna were so helpful in guiding me through the process so everything ran smoothly up to when I moved in. Even the Landlord was present then to show me all about the appliances.I cannot commend John D Wood highly enough as regards letting properties to a tenant such as myself.

Nigel · 29 February 2024

★★★★★ 1/5

Trustpilot

Desperately waiting for the keys

It has been already two days since signing the rent agreement and paying upfront the full rent for a year yet the keys not released. I don't recommend to use JDW's services for real estate rentals. It is a total disaster and frustration.

Sinan · 18 April 2026

★★★★★ 4/5

Trustpilot

John D Wood Wandsworth Positive Feedback

We have dealt with John D Wood in Wandsworth both to purchase a property and to sell one. Our experience has been positive, particular with Stewart Harrison, Head of Sales, who was extremely responsive, knowledgeable and on the ball. Stewart always took the time to speak to us, answer questions and give advice. Jimmy Gallagher was also fantastic.

H · 23 March 2024

★★★★★ 5/5

Google

Steve English at JDW has provided a truly first class service managing my flat. He's very professional and has been so efficient sorting out any issues. Thank you Steve, you've done a great job.

Edward · 21 September 2023