John D Wood and Co Lettings London reviews

★★★★★ 5/5

Trustpilot

Great

We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.

Customer · 17 April 2026

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026

★★★★★ 5/5

Google

Great overall experience when renting a flat in Fulham through John D Wood. Eduard Popa was extremely helpful with my flat search. He was able to address all questions about the property I was inquiring about in a very professional and reliable manner. Finding a flat in February 2022 when most companies and universities are asking people to come back to London had become an impossible mission, taking most of my evenings and weekends. I walked into John D Wood at 10am on a Saturday, and by 2.30pm, my offer had been accepted and one week deposit paid to secure the property. Eduard removed the property from the website in front of me to avoid any future misunderstandings. The rest of the team were really helpful in the following days as we worked through the references process and the tenancy agreement. Eduard, Abigail and Lola, a team of superstars at John D Wood Fulham! I definitely recommend this team to anyone looking for a flat in Fulham.

Luis · 18 June 2022

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 5/5

Google

As someone who has worked within the property sector for over 30 years, I can say without hesitation that Georgia Clay is one of the best operators I have dealt with. She has exceptional communication skills, is very personable and a highly polished professional. Nothing is too much trouble for Georgia and she goes about her business in a calm and very thorough way. Faultless 10/10.

Paul · 18 June 2023

★★★★★ 5/5

Google

We purchased our two bedroom flat through John D Wood at Fulham Broadway earlier this year. Our estate agent John Hyslop was attentive, professional and communicated clearly throughout the entire process to ensure we were kept fully informed. We would absolutely recommend John to anyone in the area looking to buy a property.

Nav · 16 April 2024

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 5/5

Google

I purchased my first home through John D Wood and Georgia was incredibly helpful through the whole process. She was very attentive and I could always get hold of her, she even came in to do a viewing of the house for me on her day off! Thank you to Georgia for making the somewhat complicated process of buying as smooth and pain free as possible. Would definitely use John D Wood and Georgia again!

Ellie · 18 June 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 4/5

Google

Recently rented a property using the Fulham branch and it has been a positive experience. Leva got in touch to the enquiry I had sent and showed few more flats proactively that matched our needs. She was also helpful in arranging further visits when we were finalizing on a particular one and getting queries answered from the outgoing tenants. This gave us the comfort and she was never pushy so we got our time to take the decision. Also, interacted with Chantelle who too helpful and guided well on the process. Sometimes it was hard to get hold of her but I will assume that she was very busy. Overall happy with the process. Thanks Leva and Chantelle

Vivek · 18 June 2021

★★★★★ 5/5

Google

Really attentive and personalised service. Georgia and Brooke were always available contactable and prepared to engage with every detail of my property sale. Everything from sitting in the property for hours while a plumber inspected to turning up early in the day to air the house out. Also went on to purchase a property with them too and the same attention to detail .. chasing lenders/sellers/conveyancers. Huge thankyou guys !!

Gbemiga · 18 June 2022

★★★★★ 5/5

Google

After having a horrible experience with a different agency who left me without a rental property 3 days before moving in, the team at John D Wood saved my life. In 3 days not only did we view a property, but they went above and beyond to make sure the referencing & documents were done in time for the move. Huge thanks to Ieva & Chantal who were amazing during the whole process!PositiveResponsiveness, Professionalism

Laura · 18 June 2021

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Google

We purchased a property in Parsons Green through Zara Watterson of John D Wood Estate Agents and I cannot praise Zara enough for the professional manner in which she dealt with the whole transaction. It was a frustrating and drawn out transaction which was exacerbated by the fact that we reside overseas. However, Zara was unfailing in her professional approach to the extent that when our solicitor was away she took it upon herself to follow up with the seller’s solicitors in order to give us regular updates on the progress of the contract. Zara often went beyond the call of duty; on one occasion I emailed her on a Sunday evening and she responded immediately, despite being in hospital and extremely ill. It was refreshing to deal with someone so efficient, professional and gracious.

Alison · 19 June 2019

★★★★★ 5/5

Google

I need to start by saying I absolutely HATE letting agents. Most of them are just trying to push properties that have no relation to what you're looking for. I also need to mention I have a small dog, so you can only imagine that an already difficult task only gets more complicated. That being said, I have been swept off my feet by James Mooney from John D. Wood's Fulham office. I first spoke with James in October 2018 after calling about a property I saw through Rightmove. Although that one was not available at the time, he sent through some that he thought could suit, which I used to provide feedback. I then moved on to send him two links of properties that were up to the standards we were looking for. That was really the trigger for a very personalized exchange in the spam of 3 months. I literally have a thread with 43 emails before we ever even met. He would ask about me and Bruno (my dog) and would address us both whenever he communicated with me. He respected my wishes of not only NOT being added to their mailing list, but also not to call or contact me unless it was relevant. The times he emailed me were just to touch base and to let me know he was still on the lookout. All in a very friendly and emphatic manner. Mid January rolls in and I get a call from him, the 1st since our initial call and after all of the emailing. I couldn't get it, but I then found an email saying he had found THE one. He told me he didn't have photos yet but, if I trusted him, we could see straight away. What was I going to do? I had to, at a minimum, meet my virtual best friend. And, boy, did he deliver! I have to say this was the best house from the ones we had seen, despite it having only one bathroom (we wanted ideally two but could compromise on that aspect) We obviously made an offer and, luckily, it was accepted. James was diligent during the process between the offer and the actual move date. He helped with so many things, to the point that my skeptical boyfriend (he has the same opinion of agents that I have) completely converted. We three (I'll include Bruno on this) are James' fans. Thank you James for finding us a dream place we can call home! If you read all this review, please, do get in touch with him if you ever need to find the place of your dreams.

Laura · 19 June 2019

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough.

Toby · 27 April 2026

★★★★★ 5/5

Google

Georgia Clay was incredibly efficient in assisting with my property purchase. As a first-time buyer, she was incredibly understanding with my nerves / anxiety at times! She is very professional and very knowledgeable. One of things I really appreciated was who responsive and alert she was during the transaction which really stood out for me.

Alex · 18 June 2023

★★★★★ 5/5

Trustpilot

Kudos to Kate!

Kudos to Kate!! She's just amazing. As an overseas landlord, it's nearly impossible to know what's going on in my flat. But Kate is super communicative, and goes above and beyond the call of duty. In addition, I had my flat listed with another agency for months with no action. When I added John D Wood to help rent the flat, Kate found someone within a week. She's a real superstar and the company is lucky to have her. After all, what are estate agents but services from people? Without good people like her, they are nothing.

C · 16 November 2023

★★★★★ 1/5

Trustpilot

Appalling Property Management in W4 5DD

Appalling Property Management in W4 5DDThe John D Wood team in Richmond and Chiswick has provided nearly zero services in the three months since our move-in. We moved into the property with no professional cleaning done and a third of the lightbulbs missing. There were also many obvious errors in the pre-move-in property check, which we have disputed. Repairs were supposed to be completed in the week between move-out and move-in, but the work was done to a low standard and had to be redone, especially the vinyl flooring in the kitchen, which had to be completely redone once we moved in. Additionally, after we moved in, we had to give up our kitchen and hallway as they turned it into a construction site to complete the hallway painting and kitchen reflooring, which should have been done before our move-in.It has also become evident that the property has a growing list of broken or faulty appliances. Specifically, in the kitchen, both the oven and dishwasher were damaged by Optimal Maintenance. It took several weeks to sort this out, and even after another contractor came to inspect the units, they still brought the wrong-sized dishwasher. Furthermore, it's clear that the boiler hasn't been serviced properly in some time. We now have to repressurize it with the fill valve or heat the expansion valve with a hairdryer every time we need hot water or heating.The bathrooms have been a continuous issue. We reported all the problems the week we moved in at the end of August, and as of November 2nd, we've only seen partial rectification of the issues. Some problems we've had to solve ourselves, such as buying new shower hoses, while others are straightforward fixes, like installing a new flush mechanism in the toilet. We are still waiting for them to address the water pump, which needs replacing and has significantly delayed the water flow in some taps with waits up to a minute for flow common.New issues with damp in the flat have arisen, and it goes beyond seasonal changes. We've witnessed full droplets forming in the downstairs bedroom closet. Additionally, two of the radiators are broken, with one being leaky and the other functioning improperly by having runaway function.The personnel we deal with are unhelpful and show contempt for our requests for resolution. Valere Charles, the property manager, has apparently blocked my number and avoids my calls to the office. She does not provide updates as requested; we have to gather information about the schedule and scope of work from the contractors themselves. She only sent an update email on November 1st, after I called the office and was screened again, almost a month after our last correspondence. She does not seek feedback from the contractors and appears to intentionally reduce their scope of work. For instance, we expected the pump to be serviced in the week of November 2nd, but the contractor was only allocated one person for one hour, and as such less than half of the work we expected to be done was conducted. The painting contractors initially estimated a one-day job for the flooring and painting, but it ended up taking three days over two separate occasions, with wall and floor preparation on the first day in the first week, and two days to complete the kitchen flooring and hallway painting. Optimal told us that they would recommend that the bedrooms, living room, and kitchen all required additional painting and repairs for the stairway carpets, which are coming loose. They mentioned they would return, but we haven't received any updates on that, more than a month later. On November 4th, the boiler pressure failed again, and this time, we couldn't rectify it. We made an effort to request an emergency service as per the Landlord and Tenant Act of 1985, which classifies it as an emergency, and should be repaired within 24 hours, with compensation or accommodation claimable by the tenants if not. However, the landlord/managers vetoed our request without any communication, leaving us to endure the cold in the flat.We've also requested rent reductions due to the current state of the flat, but this has been consistently ignored by Laura Purvor, the senior lettings manager, even after she and Valere toured the flat, expressed their apologies, and assured us that all the issues we showed them would be fixed.In all honesty, the time for an amicable resolution has passed. We will be approaching the relevant ombudsman and the council this coming Monday to escalate this issue out of John D Wood's hands, as they have demonstrated that their primary concern is extracting rent from us.

James · 5 November 2023

★★★★★ 5/5

Trustpilot

I had a fantastic experience with…

I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky

Becky · 18 September 2026

★★★★★ 1/5

Trustpilot

Bizarre

I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.

Sue · 20 June 2026

★★★★★ 5/5

Google

Great experience with John D Wood. Terence and the team were always available when I needed clarification on an issue. Terence was available whenever I requested a viewing and went the extra mile for me throughout the purchasing experience. Highly recommend John D Wood, you’re in safe hands with Terence.

Dan · 22 August 2023