Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleTop service from Shay and Antony who are easily the friendliest and most efficient agents I've come across. Great service from the initial viewing all the way to the point of me collecting the keys - and even afterwards!
A small admin problem from my local council created a bit of a difficulty during the offer process... they both went out of their way to help resolve it on my behalf, and even kept the landlord engaged while it was all being resolved.
All in all they're two really top lads and I'll be really keen on using them again.. Thanks guys!
David · 19 June 2016
★★★★★ 5/5
GoogleWe have several properties let though Faron Sutaria Fulham and have been extremely impressed by Toby and the rest of the team. It’s refreshing to deal with agents who are honest, offer good advice and most importantly provide an excellent service. They provide excellent updates during marketing and are quick to recommend any necessary improvements to ensure the right tenant is secured quickly. We have had no issues with the tenants they have provided and will definitely be using them again in the future.
Susy · 19 June 2016
★★★★★ 5/5
GoogleBoth selling and buying with John D Wood at Fulham Broadway. The service has been amazing. Brooke and Marina have helped a lot in making this deal happen. They are very professional and supportive. Thank you!PositiveResponsiveness, Quality, Professionalism
Jimin · 18 June 2021
Agent replied · 17 June 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleToby was great. Friendly and professional he delivered a service beyond my expectation.
From the first visit to the flat to my final move he provided great assistance. Quick and detailed!
Massimiliano · 19 June 2017
★★★★★ 5/5
GoogleFaron Sutaria's service is second to none. After viewing around 40 properties in 7 days from other time wasting estate agents showing your round everything that they had keys for, my patients were beginning to wear thin.
Walking in Faron Sutaria I was greeted with friendly customer service from a gentleman called Damien who had a genuine interest in the exact type of property and price you are looking for. After giving all my requirements I was shown round 6 properties which were exactly what I was looking. They were all of excellent quality and value for money and from there I was spoilt for choice! After choosing our new place the paperwork was very straight forward and a pleasure to complete. The keys were ready to collect on time and the after sales service is also excellent with handy men happy to fix small repairs upon request.
No time wasting, no fuss, a light at the end of the tunnel for people looking to rent properties in London
Greg (West Kensington)
Greg · 20 June 2014
★★★★★ 5/5
TrustpilotThe perfect solution
The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.
Peter · 28 October 2020
★★★★★ 1/5
Trustpilotincredibly unprofessional
2 times they have been to appraise my house and i never hear anything back.
Farhan · 23 April 2025
★★★★★ 1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Daniel · 27 April 2021
Agent replied · 13 June 2024
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
★★★★★ 1/5
TrustpilotCondescending, unprofessional and slow
Avoid this company at all costs!!!
Simon · 23 July 2025
★★★★★ 1/5
TrustpilotThe worst agent service I have ever…
The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.
Bianca · 7 September 2023
★★★★★ 5/5
TrustpilotJ D Wood did a fantatic job helping us…
J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.
Maxyboy · 18 April 2023
★★★★★ 5/5
TrustpilotToby Nalder at the Earl’s Court office…
Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.
Belinda · 20 October 2024
★★★★★ 1/5
TrustpilotAttached marketing banner to my property without consent
This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.
CB · 6 May 2023
Agent replied · 13 June 2024
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
★★★★★ 5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
Nitin · 25 September 2020
★★★★★ 5/5
GoogleJames was willing to go above and beyond to facilitate my move and ensure all sorted at smoothly as possible which made the entire experience much easier.
Simone · 19 June 2017
★★★★★ 1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
Lucy · 13 April 2024
★★★★★ 5/5
GoogleAmazing service! My flatmates and I walked in to Faron Sutaria Lettings in Fulham looking for a flat to rent in the area. The welcome was very friendly and we were presented with three flats that met are needs perfectly. Damien ensured that the process went smoothly and that our offer would be accepted by the landlord. We got the keys to the flat only two days after!! I highly recommend this agency to anyone!
Bérengère · 20 June 2015
★★★★★ 5/5
GoogleThe staff at Faron Sutaria Fulham branch were an absolute pleasure to deal with;
- They were professional and responsive at all times,
- Kept me fully up to date,
- Didn't add any additional stress to what can be an emotional process
- but most importantly didn't give up when things took a little longer than anticipated and finally managed to sell my property in a slow market.
Keep up the good work.
Tamara · 19 June 2016
★★★★★ 4/5
GoogleBrooke Blanchard and Martina Lo Magno have given me my best ever experience of selling a property in 30 years of trading.PositiveResponsiveness, Quality, Professionalism, Value
Barons · 18 June 2022
Agent replied · 17 June 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
Maxime · 7 March 2020
★★★★★ 4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
Dona · 23 November 2023
★★★★★ 5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
David · 19 August 2020
★★★★★ 5/5
GoogleGreat quality service from the team. Very happy to finally find some non pushy estate agents. The team completely understood the situation we were in, and were able to work to our requirements. I highly recommend using them.
James · 19 June 2018
Agent replied · 17 June 2024
Thank you for the wonderful 5 star review James. With many thanks and warm regards.
★★★★★ 5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
Laura · 9 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
