Trusted Agent profile · London
★★★★★
352 reviews across 2 platforms
506 Fulham Road, London, SW6 5NJ
John D Wood and Co Lettings's office in London, at 506 Fulham Road, is rated 4.0 out of 5 across 352 reviews on two platforms, including 152 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotThis company are scammers
This company are scammers, they ask for holding deposit then ask for 2yrs of rent upfront and when i told them it wasn’t possible they said they were going to issue a refund and it has been almost 3 weeks now and they haven’t issued it yett
5/5
TrustpilotParsons Green team
The Parsons Green team have been brilliant throughout my whole process of finding and securing a rented property. From the first phone call to them, they have kept in regular contact and always been there to answer any questions quickly and efficiently. I'd like to especially mention Nicole C who has been there to liaise with throughout the whole process and has been approachable, efficient, and extremely helpful. Thanks again to the team
1/5
TrustpilotExtremely Unprofessional
Extremely Unprofessional and Disrespectful Experience with Munroe Graham
5/5
TrustpilotGreat service, easy to work with!
Simon and Zoe at the St Margarets office were Fantastic during the sale of our property in October 2020. They found us good potential buyers and made the whole listing process during Covid restrictions very easy.We instructed Simon & John D Wood just after lockdown lifted in May/June 2020 and despite everyone still finding their feet having been furlough the team were fantastic. We got listed quickly and they were more than happy to advise on staging the flat, the online listing and keeping things on point overall.Having listed properties before in the Twickenham area and having had bad experience we were so very pleasantly surprised by the excellent end to end sale with Simon, Zoe and St Margarets team!
5/5
TrustpilotHave just re-let my flat through JDW…
Have just re-let my flat through JDW Chelsea. Byron has been excellent as has Ed. Professional, friendly, efficient. Thanks guys. Great work.
4/5
TrustpilotJohn D Wood were very pleasant to deal…
John D Wood were very pleasant to deal with, and they were successful in letting my flat in very difficult lockdown circumstances. Nadia was thoroughly helpful and efficient throughout.
5/5
GoogleDena was really helpful and kept in contact a lot during the process of getting the house. The agency since we've moved have been reasonably fast sorting out any issues we've had to do with maintainence/water etc. :)
1/5
TrustpilotJohn D Wood in Wandsworth
John D Wood in Wandsworth, and more specifically Shae Preece and James Setright, epitomise the worst traits of estate agents. Dishonest, unprofessional and incompetent. They incited panic in the chain unnecessarily, they downright lied on many occasions, they pestered all sides incessantly which led to numerous complaints, and when it suited them ignored all communication. Despite having no qualifications, they believed they were experts in surveying, conveyancing law and mortgages and unbelievably tried to undermine experts in these fields. They will do their best to ruin any house sale or purchase. Avoid John D Wood at all costs.
2/5
TrustpilotVery disappointing overall experience…
Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.
1/5
GoogleHorrible. It's been 2 months since we left our house and we are still waiting for our deposit. Also, we have talked with our landlord and she doesn't know why they don't return to us our money. We are still sending them emails but they don't answer. Awful service.
If you would like to get in touch with me via review@countrywide.co.uk with some more information, I am more than happy to look into this for you. Kind Regards Renee
1/5
TrustpilotTerrible on all counts!
From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??
1/5
TrustpilotVery biased towards the landlord
Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.
5/5
GoogleIt was a pleasure working with Martina. She was always professional but yet personal enough to understand what we were looking for. She was able to help us identify properties that we would like, making the whole process more manageable and pleasurable.
It’s really lovely to read another 5* review! Many thanks, Lucy, Customer Relations.
5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
2/5
TrustpilotAsked you for a good review and their job done
They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed
We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.
1/5
TrustpilotTerrible experience, Not professionals!!
Terrible experience.They are unprofessional and unreliable.. Contacted agency and fixed a time view property in Headington, Oxford. I went and waited near the property and no one turned up. After 20-25 mins I called them again and they were saying let is already agreed on that property. They had no courtesy to inform me and the viewing schedule was not even in their dairy!! I would not recommend this agency.
5/5
GoogleWe had a great experience with Georgia at John D Wood, who helped us find our ideal property, was very accommodating with arranging additional viewings and helped the property purchase speed ahead.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotJohn D Wood Richmond Branch Lettings and Property…
John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!
5/5
GoogleJust recently used John D Wood & Co services first time and I'm really impressed with them, especially with James Mooney. His customer service is amazing, extremely helpful, answering emails and any inquiries very quickly. My whole letting process went so smoothly and nicely. Will easily give 10/10
Dear Tuija, thank you for taking the time to leave us this excellent review, it is great to see that the John D Wood & Co. team in Fulham Broadway were once again able to provide their proven 5 star service. Many Thanks.
5/5
GoogleExcellent experience working with Shay who is easily the best estate agent I have encountered in London. He went out of his way to be available at all times on his mobile, often on weekends to manage the significantly challenging task of finding and securing a property for 5 young people, on a budget, flat sharing in the the West Kensington/Barons Court area. Always organised and very clear about what needs to be done to move forward. He also manages expectations well and keeps working towards the best possible solution whenever a problem surfaces.
5/5
GoogleWe have to say the level of service at this estate agent is above and beyond anything we have experienced before, absolute 10/10! The most helpful staff going, James helped us with everything we were concerned about from start to finish ensuring we were happy all the way through. Best of all we were struggling to get all our belongings to the top floor so James offered to meet us out of office hours to load all of ur things up the stairs to the 3rd floor. I would highly recommend these guys to anyone!
1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
1/5
Trustpilotno deposit back after 10 weeks
no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.
5/5
GoogleMy wife and I found FS to be excellent to deal with. Each person we interacted with operated with a high degree of professionalism and courtesy, in particular our main contact Angus Baker Baker. We were in a chain to purchase a house listed by FS, and the timeline was set to an aggressive one month between offer and completion. When there was a problem down the chain, FS were able to help us managed the relationship with the vendor and complete the purchase on time nonetheless. Never once did we as buyers feel like FS had overlooked or mishandled any detail, which gave us a lot of comfort on the purchase. Genuinely, they were a pleasure to deal with, and if we sell or let in the future we'd certainly consider FS as a reliable agent.
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