John D Wood and Co Lettings reviews

★★★★★ 5/5

Trustpilot

Jane was extremely helpful

Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.

Jack · 8 May 2026

★★★★★ 5/5

Google

My partner & I recently purchased a a property in Fulham and it wouldn’t have been possible without the help of Jamie! He was kind, attentive and responsive. He kept us well informed throughout and made what could have been a stressful process smooth and quick. As first time buyers he took care to explain things thoroughly and answer any questions we may have. Couldn’t recommend him enough!

James · 6 November 2025

★★★★★ 5/5

Google

Jamie has been nothing but helpful and thorough even after completion.

DJ · 16 January 2026

★★★★★ 5/5

Google

Would recommend John D Wood Parsons Green to everyone! Thank you so much Simon Franks for helping us secure our first London apartment! Simon was professional, informed, organised and added a personal touch with his charisma and kindness, not hesitating to go the extra mile to help! The whole process was stress-free and within less than 3 weeks we have moved in!

Carissa · 22 March 2024

★★★★★ 5/5

Google

I highly recommend Matt Moorhouse of John D Wood in Fulham. Unlike many estate agents, Matt truly listened to my requirements and only showed me properties that were realistic, avoiding any time-wasting or unnecessary marketing. …

Tom · 16 April 2025

★★★★★ 5/5

Trustpilot

Great

We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.

Customer · 17 April 2026

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026

★★★★★ 5/5

Google

My experience with John D Wood & Co. was exceptionally smooth. A big thank you to Adrian and Molly for their help during the home-buying process. Also, I'm grateful to Matt for his invaluable assistance afterwards, recommending excellent designers and offering great advice on home decoration and setup. Highly recommend John D Wood & Co. for their dedication to customer satisfaction and their professional approach.

Joy · 23 November 2023

★★★★★ 5/5

Google

Our agent, Simon Franks, was extremely professional and made the whole moving in process seamless and stress free. I would happily recommend Simon and his team to others looking to move into the area.

Thomas · 16 April 2025

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026

★★★★★ 5/5

Google

Have been working with John D Wood for several years. They are great! Special thanks to Charlotte Puttock for all the professional help and support!

Mark · 25 July 2025

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 5/5

Google

I bought my first property through John D Wood and couldn’t have had a better experience! Will was always attentive, answering all my questions (no matter how silly or small) and kept me updated at every stage, prompting me to take action when needed. My full property purchase took 2 months and it was made so much easier due to the team at JDW. Can’t thank them enough for all the support they provided me with, whether it was getting in contact with the vendor themselves to answer questions about where things like the fuse box were or chasing solicitors to get my purchase through before the stamp duty holiday ended. Can’t sing their praises enough.PositiveResponsiveness, Professionalism

Faye · 25 August 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

I highly recommend this company especially this branch, because we had an amazing service from them. Oscar as well Kelly kept us up-to-date with the latest developments regarding our property matters. They both were not only professional but very friendly and down-to-earth to liaise with, including the rest of their team in the office who was equally very helpful. I would certainly use their services again and want to thank them all for providing such an excellent 5 star service!

T · 21 June 2020

★★★★★ 5/5

Google

Used John D Wood to source a flat in London remotely whilst doing a job re-location from Scotland. From the first call Becca was extremely helpful and efficient - she was always happy to answer any questions and went the extra mile to help get things organised. She was friendly and always quickly in contact with developments. Highly recommended.

Stephen · 21 June 2023

★★★★★ 5/5

Google

Having decided to sell our home of nearly 28 years, we went with John D Wood and have been delighted with them. From the first visit by Molly Derbyshire, the service we received was always exemplary. The house was only on the market for approximately a month before we accepted an offer. From there we moved to exchange and complete in approximately 6 weeks. Throughout the period we had thoroughly professional and courteous assistance from Jamie and Adrian and could not have asked for more. Jamie in particular deserves specific mention for his humour and patience but the team in general at the Parsons Green office have been truly superb throughout!

Arnie · 3 December 2024

★★★★★ 5/5

Google

We wanted to thank John D Wood for helping us secure our first home. We had been searching for a while and Adrian Seabrook was by far the most helpful and engaging from finding properties, through to the offer stages to completion. Would highly recommend.

Mark · 21 April 2024

★★★★★ 5/5

Google

Charlotte from the Parsons Green office has been our point of contact for the rental of our new apartment- starting in May! Charlotte has been patient, helpful, efficient and kind from the start- making sure we have felt comfortable and reassured at every stage of the process. Would definitely recommend Charlotte to anyone who asks! Kirsti & Richard

Kirsti · 21 June 2023

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough.

Toby · 27 April 2026

★★★★★ 5/5

Google

Thanks to Nicole we found the perfect apartment in 2 days of searching in the parsons green area. With their positive attitude they gave us an easy but still very professional experience. They were very helpful with all the questions we had regarding the apartment. All in all the whole team but especially Nicole and kelly were brilliant through the whole process.PositiveResponsiveness, Quality, Professionalism, Value

Carsten · 21 June 2022