Trusted Agent profile · London
★★★★★
343 reviews across 2 platforms
59 Cadogan Street, London, SW3 2QJ
John D Wood and Co Lettings's office in London, at 59 Cadogan Street, is rated 3.7 out of 5 across 343 reviews on two platforms, including 133 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHaving worked with Tania from John D Wood, I must say she understood from the beginning my expectation and has been proactive with my researches !! Thank you for your amazing efforts and energy !PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your fabulous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleAlexandra Cheeseman was such a great broker to work with, especially for someone new to London. She was very patient with us as my husband and I had to make decisions from abroad and see properties separately. She did a great job of compiling properties that were exactly what we wanted, and in our price range. Alexandra was also so very professional. Before working with her, my husband and I reached out to a few other brokers whom either dropped the ball, inundated us with properties that didn't make sense for us, or did not follow up when asked. Alexandra was always prompt to respond, thorough and clearly cares a lot about her work. Not only did she help us find the right apartment, she also helped us after we signed our lease with questions we had about getting settled. We were lucky to find Alexandra!!
1/5
TrustpilotI rented a property which was managed…
I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.
5/5
TrustpilotGreat Experience
I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency.
5/5
GoogleI had the pleasure of working with team recently when trying to find a tenant for my property. Jack was extremely professional and found me a suitable tenant in no time at all. Highly recommend! Thanks again!PositiveProfessionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHelpful team member
Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.
1/5
TrustpilotNo no-obligation market appraisal
Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now.
5/5
GoogleI was delighted with the attentive and very professional service provided by John D Wood in successfully selling my property in South Kensington. I would have no hesitation in either using their services again (as I have done before) or recommending them to my friends should they be looking to sell their property and could do with the assistance of the terrific team running the JdW office in Gloucester Road.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
TrustpilotSuccessful Wimbledon house sale
Very professional service with a personal touch. Liked that we had our own WhatsApp group which made for prompt communications. Really nice people.
4/5
TrustpilotParis provided great service and was…
Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!
5/5
GoogleI had a very good experience with Milli. She answered quickly to my request and even proposed to visit another flat without me asking in case I wanted to have a second option.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleIvanka was very efficient and pleasant in helping us let Flat 12 at 55/56 Cornwall Gardens - we are pleased with the outcome and also with the support team at JD Wood in delaing with the legal matters
Thank you for taking the time to leave us your kind comments. Best wishes, Donna.
1/5
TrustpilotAvoid at any cost
If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative.Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.
5/5
TrustpilotDelighted with how the Chelsea office…
Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.
5/5
GoogleHello, I would prefer you did not publish this. I just wanted to record my thanks and appreciation to Monika and Alessandro and others who have come and gone over the years for all the professionalism and kindness they have shown me, first in arranging the purchase, and then as a landlord in absentia managing the letting of my 2 flats. I wish you all the best, and I will definitely be in touch again, when I need to either rent or sell my flats. Kind regards, Richard Pegge
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleIf you are a landlord looking for an outstanding letting agent, go to Ivanka, lettings manager at JDW South Kensington, backed up by a small team of competent professionals. !! Ivanka knows the market inside-out, has rental property law at her fingertips and her absolute integrity makes her somewhat special. If JDW have a tenant applicant who might not be ideal, she will caution you. If you have a problematic tenant, she will do all it takes to sort matters fairly - being very straight forward with both parties. This kind of honesty obviously generates trust for the long term and Ivanka will always be my No 1 letting agent to go to.
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
1/5
TrustpilotRUN AWAY FROM THEM!
RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!
Dear NG, We would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
4/5
TrustpilotSound advice
Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process
5/5
GoogleGreat experience with George and the team. Extremely knowledgeable, responsive, and helpful throughout the process of finding and buying a flat in London. As overseas buyers, George’s help through the process was invaluable. Thanks for a great experience!
Thank you Tim for your 5* review and kind comments. All the best, Mike.
5/5
GoogleI was lucky to find my current apartment with John D Wood. Katherine Garces has been very helpful, always available and very supportive during the process.
Thank you for your amazing 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
1/5
GoogleThe agent (Samantha Rogers) was quite rude - she started acting like we were late to a viewing even though we arrived 2 minutes early. Seemed to be on edge and ignored my messages inquiring more information on the property. Did not even bother replying when I asked if property was taken or not so I could move on to search for others.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.
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