5/5
TrustpilotToby Nalder at the Earl’s Court office…
Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.
Trusted Agent profile · London
John D Wood and Co Lettings London reviews
★★★★★
341 reviews across 2 platforms
59 Cadogan Street, London, SW3 2QJ
John D Wood and Co Lettings's office in London, at 59 Cadogan Street, is rated 3.7 out of 5 across 341 reviews on two platforms, including 133 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe just JDW for the rental of our new flat purchased just before lockdown. The support, advice, communication and professionalism. Ivanka in particular was amazing, going above and beyond at every point.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 20 June 2024
Thank you for taking the time to leave your 5* review and brilliant comments. I will of course make sure your kind works are passed on to the local team. Stay safe! -Scott @ Customer Relations
1/5
TrustpilotAttached marketing banner to my property without consent
This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.
Agent replied · 13 June 2024
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
GooglePleasure dealing with Umar and the present team at the Sth Ken office. Having dealt with this office over a number of years I appreciate their knowledge of the local area, and the friendly efficiency of the staff.
Agent replied · 20 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
1/5
GooglePoor managment poor communications No team work money driven Do not trust them I will even if I see a house I want to buy with them do my utmost not to buy it through them - very bad experience through lettings
Agent replied · 20 June 2024
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Regards, Sarah.
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
5/5
GoogleSamantha has so far been very helpful in helping me find and begin the process of renting out a place in London to stay during a placement year.
Agent replied · 20 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleThe service offered by the Property Management team is shocking. Myself and a friend rented a two bedroom property from John D Wood. We have now …
Agent replied · 26 August 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk … More
2/5
Google6 month update Although the above is still true, unfortunately I cannot confirm the same for property management. The south Kensington team is not responsive and …
Agent replied · 20 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through … More
5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
5/5
TrustpilotSam and Ailsa were amazing
Sam and Ailsa were amazing! Super responsive. They helped me at every step!
5/5
GoogleWas able to find a lovely flat fast and in an organized manner thanks to the help of Stefania Cisco who was always available and professional.PositiveResponsiveness, Professionalism
Agent replied · 20 June 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
5/5
GoogleOutstanding service and I would highly recommend using this particular branch of John D Wood. George Henderson could not have been more efficient throughout the whole buying process and we cannot thank him enough! Clare Rogers
Agent replied · 20 June 2024
Thank you so much for the excellent feedback. I will ensure your comments are passed on to George and the rest of the team in Gloucester Road. We are proud of the lengths our staff at John D Wood & Co. go to, to ensure customer service is delivered above and beyond. Many Thanks.
5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
5/5
GoogleCouldn't be happier with how Sebastian helped us obtain our new rental property in South Kensington. Very communicative and he was definitely working to get a good match between landlord & tenants.
Agent replied · 20 June 2024
Many thanks Graham for your excellent 5* review of the service you received from our local John D Wood & Co team. Kind regards, Lucy.
5/5
GoogleMs. Stefania Cisco helped me getting the best apartment in London. She was very professional. I recommend working with her and John D Wood.
Agent replied · 20 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
5/5
GoogleJohn D Wood have been both professional and pleasant to deal with in selling my flat, which they have done promptly and efficiently. I couldn't have asked for more.
Agent replied · 20 June 2024
Thank you for your 5 star review in relation to the professional and efficient service you have received from John D Wood in Gloucester Road. I would also like to congratulate you on the recent sale of your property and best wishes for the future, Maryjane.
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about John D Wood and Co Lettings London
How many reviews does John D Wood and Co Lettings London have?
John D Wood and Co Lettings's London office has 341 reviews across two platforms: 133 on Google, 208 on Trustpilot (across the whole business).
What is John D Wood and Co Lettings London's rating?
John D Wood and Co Lettings London is rated 3.7 out of 5 across all 341 reviews, and 4.4 out of 5 on Google from 133 reviews.
Where is John D Wood and Co Lettings's London office?
John D Wood and Co Lettings London, 59 Cadogan Street, London, SW3 2QJ.
