John D Wood and Co Lettings London reviews

★★★★★ 1/5

Trustpilot

John D Wood in Wandsworth

John D Wood in Wandsworth, and more specifically Shae Preece and James Setright, epitomise the worst traits of estate agents. Dishonest, unprofessional and incompetent. They incited panic in the chain unnecessarily, they downright lied on many occasions, they pestered all sides incessantly which led to numerous complaints, and when it suited them ignored all communication. Despite having no qualifications, they believed they were experts in surveying, conveyancing law and mortgages and unbelievably tried to undermine experts in these fields. They will do their best to ruin any house sale or purchase. Avoid John D Wood at all costs.

Stay · 17 June 2020

★★★★★ 2/5

Trustpilot

Very disappointing overall experience…

Very disappointing overall experience with John D. Wood. Property managers who simply don't care and go AWOL when you email or call with a query or issue you need help with. Took far too long and proably broke the law in terms of the time between us moving out and getting our deposit back. Would not recommend as a result of our experience. If you work there at a senior level then your staff need some management training and your whole organisation needs to up it's game.

Paul · 7 May 2020

★★★★★ 5/5

Google

Highly recommended. Very professional, welcoming and a highly reliable source for impartial advice and third-party referrals which really helped us with the purchase and sale process. Excellent service.

Steve · 16 April 2023

★★★★★ 1/5

Trustpilot

Terrible on all counts!

From the moment we were given notice John D Wood failed to give anything like a decent service - emails and calls were rarely responded to. Duplicate requests for information came from a range of staff, often no response to contact - you literally have to bombard them with emails / calls to get any communication and return of deposit after months of leaving the property and a significant period (nearly a month, not the 10 days legally required I believe?) since the landlord confirmed an agreed amount.One staff member I think had good intentions and was helpful on speaking to her but the process will wear you down. I think the corporate / company ethic and values must be rotten as they simply do not provide any tiny hint of service that you might expect from a professional outfit. On checking other review sites and this one, I realise we are not alone in our experience. I'm not sure if they read these reviews, but clearly systemic change needs to happen soon or word of mouth will surely stop any further business going their way??

Lee · 23 October 2019

★★★★★ 1/5

Trustpilot

Very biased towards the landlord

Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.

Sohrab · 7 October 2019

★★★★★ 5/5

Trustpilot

Exceptional service from Rupert and Ellie

Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar

Malini · 30 September 2020

★★★★★ 1/5

Trustpilot

Do not use- worst experience ever

Do not use- worst experience ever. None of them know what they are doing or how to communicate with each other or me as the customer. Dreadful dreadful service , no service.

Camilla · 1 November 2024

★★★★★ 2/5

Trustpilot

Asked you for a good review and their job done

They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed

EOInLDN · 26 April 2023

★★★★★ 1/5

Trustpilot

Terrible experience, Not professionals!!

Terrible experience.They are unprofessional and unreliable.. Contacted agency and fixed a time view property in Headington, Oxford. I went and waited near the property and no one turned up. After 20-25 mins I called them again and they were saying let is already agreed on that property. They had no courtesy to inform me and the viewing schedule was not even in their dairy!! I would not recommend this agency.

Suraj · 12 October 2021

★★★★★ 5/5

Google

After visiting many properties across South Kensington, with many, many agents, we met George from John D. Wood. Throughout the entire engagement, from viewing through to offer, and then completion, George Henderson demonstrated both patience and professionalism to help us get through the purchase process. He has been a pleasure to work with, as have the others in the John D. Wood team, and we can highly recommend them to others looking to purchase in the South Kensington area. Thanks for all your help guys, we appreciate it.

Damian · 22 June 2018

★★★★★ 5/5

Google

We recently sold our flat on Redcliffe Gardens thanks to the hard work and persistence of George Henderson. Its an incredibly difficult market at the moment and very price sensitive. Having put the property on with some of the other big name agencies, George really worked hard and managed to obtain a great offer from an oversees buyer, and really sat on top of the whole process and was great during the negotiation period and when the lawyers needed a push. Its now the second property we have sold with them and they have become my go-to agent. Great job guys

Nicholas · 22 June 2018

★★★★★ 1/5

Trustpilot

John D Wood Richmond Branch Lettings and Property…

John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!

Charlotte · 2 October 2024

★★★★★ 5/5

Google

The most professional and friendly estate agents I have been in contact with. Alexandra C and Amy W from the South Kensington branch made my search for (and move into) my new home both structured, efficient and friendly from start to finish. I strongly recommending them to anyone who is considering a move and want to do it in the smoothest way without headaches or stress. They immediately sorted out any request or query that I have had, whilst keeping me in the loop meanwhile (even from going out of their way to find me exactly the sofa I want and ordering it, to remembering things I had mentioned during the flat viewing that I wanted to keep to make sure that I got it). This move was by far the most pleasant moving experience I have had over my many years in London. Thank you and keep up the great work!

Jacqueline · 11 November 2017

★★★★★ 5/5

Google

I highly recommend going with this office if you are looking for property in the South Kensington area. The entire process was extremely professional and well-managed. Thank you to our Letting Negotiator, Jozef, for always being available and helpful when we needed it!

Trevor · 21 June 2020

★★★★★ 5/5

Google

The most professional and friendly estate agents I have been in contact with. Alexandra C and Amy W from the South Kensington branch made my search for (and move into) my new home both structured, efficient and friendly from start to finish. I strongly recommending them to anyone who is considering a move and want to do it in the smoothest way without headaches or stress. They immediately sorted out any request or query that I have had, whilst keeping me in the loop meanwhile (even from going out of their way to find me exactly the sofa I want and ordering it, to remembering things I had mentioned during the flat viewing that I wanted to keep to make sure that I got it). This move was by far the most pleasant moving experience I have had over my many years in London. Thank you and keep up the great work!

Jacqueline · 22 June 2017

★★★★★ 1/5

Trustpilot

John D Wood Richmond Branch Lettings…

John D Wood Richmond Branch Lettings and Property…

Adil · 30 July 2025

★★★★★ 1/5

Trustpilot

no deposit back after 10 weeks

no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.

William · 19 May 2024

★★★★★ 5/5

Trustpilot

The perfect solution

The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.

Peter · 28 October 2020

★★★★★ 1/5

Trustpilot

incredibly unprofessional

2 times they have been to appraise my house and i never hear anything back.

Farhan · 23 April 2025

★★★★★ 1/5

Trustpilot

They will make you chase your own money.

Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.

Daniel · 27 April 2021

★★★★★ 1/5

Trustpilot

Condescending, unprofessional and slow

Avoid this company at all costs!!!

Simon · 23 July 2025

★★★★★ 1/5

Trustpilot

The worst agent service I have ever…

The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.

Bianca · 7 September 2023

★★★★★ 5/5

Trustpilot

J D Wood did a fantatic job helping us…

J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.

Maxyboy · 18 April 2023

★★★★★ 5/5

Google

Excellent service from Sardar Berzo in the lettings team. Easy to deal with and highly efficient. Would not hesitate to recommend.

John · 16 April 2023