John D Wood and Co Lettings reviews

★★★★★ 5/5

Google

My search mission started back in July 2013 with (Andrew Packer) @ John D Wood. and it was concluded around October again with Andy Packer @John.D.Wood. I found nothing but professionalism & genuine desire to help all the way , very patient ( I was very demanding tenant). Excellent job by Andy and team during the negotiating , very flexible and honest. I truly respect the effort made. Also I should note something about the maintenance team , they are great I have few issues when I checked within days everything was fixed and I'm happy ever after I have been in the property now for about 5 months and I'm really happy and look forward to extend my time here for another year or even more as business permits. Andy and team @ John D Wood Many Thanks Anis

ANIS · 23 June 2014

★★★★★ 4/5

Google

I recently let a studio flat through John D Wood & Co, specifically Jonathon Manto who not only showed me the property and answered all my questions during the leasing process but also made himself available after the lease was signed. On the admin side Katie Glencross was patient and incredibly obliging when dealing with a first time foreigner lessee. It was a much smoother process than I could have ever imagined. I would highly recommend the team at John D Wood & Co Wimbledon.

Ashley · 23 June 2014

★★★★★ 5/5

Trustpilot

Great Experience

I had a great experience with Bryan Norton Crail during my tenancy with John D Wood. He was always professional, responsive, and genuinely helpful throughout my time at the property. Bryan consistently communicated clearly and handled every enquiry with care and efficiency.

Omar · 2 December 2025

★★★★★ 5/5

Trustpilot

Helpful team member

Charles Spalton from the Battersea office was very helpful. He kept me up-to-date with all the different options available during my search process.

Seb · 5 May 2026

★★★★★ 1/5

Trustpilot

No no-obligation market appraisal

Lisa Knight, Head of Sales in the Beckenham branch posted a letter to me dated the 17th February. It said, “If you would like to arrange a no-obligation market appraisal, please do not hesitate to get in touch..” I rang the office and made an appointment for the 7th of March. I was clear that I was not putting the house on the market right now.

Mrs · 12 March 2025

★★★★★ 5/5

Trustpilot

Successful Wimbledon house sale

Very professional service with a personal touch. Liked that we had our own WhatsApp group which made for prompt communications. Really nice people.

Ms · 3 May 2026

★★★★★ 4/5

Trustpilot

Paris provided great service and was…

Paris provided great service and was super helpful in facilitating the letting of the flat I stay in. He is very responsive and friendly!

Rithika · 23 April 2026

★★★★★ 1/5

Trustpilot

Withholding deposit despite contract terms, Avoid.

Terrible experience with the move-out process. Our contract states the deposit must be returned within 10 days. It has been over 20 days and John D Wood still refuse to release it because the landlord "hasn't replied."

Will · 5 January 2026

★★★★★ 1/5

Google

They have a fully incompetent agent called Bertie who failed n every level and as a result I lost a dream property. I’ve never found anything close to it ever since and suffering in silence. Instead of supporting me they blocked me after I complained and never made an effort to help.

Michail · 29 May 2024

★★★★★ 1/5

Trustpilot

Avoid at any cost

If I could give zero I will! Awful experience starting from when they gave me the keys and then literally disappeared! Then the inventory was totally different from what I found in the house and when I contacted them they said contact the landlord we can’t do anything! Glad that the landlord was cooperative.Now after leaving the house it took them 10 days to send me the inventory checkout and I called them everyday and they gave a different story every day! Now I have been chasing the deposit for 1 month! Literally awful experience, avoid at any cost.

Heba · 21 June 2024

★★★★★ 5/5

Trustpilot

Delighted with how the Chelsea office…

Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.

Peter · 13 July 2024

★★★★★ 5/5

Google

As a reluctant landlord renting out his own home, I was initially considering going agency-free, but have been won over by the John D Wood Wimbledon lettings team. Morgan in particular has been so forthcoming, professional and quick to respond with detailed feedback from viewings etc during a stressful transition period (as well as going above the call of duty following an emergency when i was out of town) that I now plan to stay with JDW for the foreseeable future...PositiveResponsiveness, Quality, Professionalism, Value

Nick · 21 June 2021

★★★★★ 4/5

Trustpilot

Sound advice

Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process

Kr · 13 December 2025

★★★★★ 1/5

Trustpilot

RUN AWAY FROM THEM!

RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!

NG · 17 May 2021

★★★★★ 5/5

Google

Having used many agents in the past I have to say Scott has been one of the most helpful. Fast in replying to emails, extremely polite, professional and nothing was too much trouble. Thank you!

Rosie · 21 June 2020

★★★★★ 5/5

Trustpilot

Highly recommended

I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!

HHM · 8 March 2022

★★★★★ 1/5

Trustpilot

Awful Lettings Management

As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.

Sarah · 30 May 2025

★★★★★ 5/5

Google

Our experience with the staff at John D Wood was super. Jaime-Leigh was fantastic. She was very efficient, knowledgable and willing to help in all aspects of our property search. Annabel was also very friendly and patient in showing us around the property we ended up renting. We were very happy with John D Wood's services and would definitely recommend them to anyone looking for a home in the Wimbledon area.

Lily · 22 June 2017

★★★★★ 5/5

Google

I dealt with Andy Packer and the customer service I received was second to none. Everything was covered in thorough detail, and there was not a stone left unturned. When things were looking bleak he saw my rental through to the bitter end and found me the right tenant. Andy advised me on adjustments to were crucial in helping me advance with my rental. I could not be happier with the service.

Deekline · 23 June 2015

★★★★★ 1/5

Trustpilot

Customer Service on Permanent Lunch Break

I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.

Parinya · 2 September 2025

★★★★★ 5/5

Trustpilot

The South Kensington Sales team is…

The South Kensington Sales team is friendly, knowledgeable and tenacious. I would highly recommend them for selling!

Alex · 17 April 2026

★★★★★ 5/5

Google

I have been in touch with Natalie and was left very pleased with the help received. She was informative, knowledgeable and very friendly. What impressed me the most is that selected properties fit our needs, budget and location perfectly. I truly felt that Natalie listened to exactly what we needed and delivered just that and more! Thank you and I would not hesitate to recommend this company and Natalie. We will surely be contacting Natalie again!

Viktorija · 21 June 2021

★★★★★ 1/5

Trustpilot

Awful experience

John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.

Sarah · 6 March 2024

★★★★★ 5/5

Google

Morgan was fantastic through the whole negotiation - really clear communication and punctual viewings, we always knew what stage we were at in the process. Thank you!

Jack · 21 June 2021