John D Wood and Co Lettings reviews

★★★★★ 1/5

Trustpilot

Jaw-droppingly useless

To describe the agents of the Wandsworth branch of John D Wood as 'incompetent' is to do that word a disservice. Their inability to do even the most basic elements of their job would be hysterically funny if you were not the one to bear the brunt of their idiocy. From the moment I moved in as a tenant to when landlord sold the house, any interaction with John D Wood would leave me agog at how utterly useless and unnecessarily aggressive they were at their jobs. They treated us tenants as though we were pests and an annoying inconvenience. Their bias towards our landlord wasn't hidden, and we were lucky that we had a good relationship with him that CCing him into our communications with John D Wood would lead to a solution to whatever we were trying to sort out. They surpassed themselves in incompetency when our landlord sold our house. "24 hours notice for viewings? Nah, we'll just turn up with interested buyers when we want." I came home early from work one day to find viewers ALONE IN THE HOUSE who said that the agent had "just left". Said agent also insisted that we allow the eventual buyers bring their family around on a day to view that we had said multiple times that we could not accommodate, making a viewing appointment and not turning up to the viewing, leaving me to deal with the frustrated would-be viewers. But a standout communication from this agent was when we emailed our concerns about potentially not being able to move should a national lockdown occur and being told that we were "being unnecessarily hysterical" and being "ensnared by media speculation". Upon that, we decided to leave sooner than we had planned, which turned out to be a couple of days before lockdown happened.There is also no internal communication between agents and a lot of buck-passing from what I can gather. TL;DR John D Wood's agents are incompetent, useless at their jobs, aggressive and dismissive to tenants, will not reply to communications from tenants, but will harass tenants almost hourly if they want something done "ASAP". Avoid at all costs if you are looking to rent, and be wary if you are a landlord/looking to sell.

Marian · 13 August 2020

★★★★★ 5/5

Trustpilot

Thank you Denise

Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise

Steve · 29 July 2024

★★★★★ 5/5

Trustpilot

I just moved into a new flat in Notting…

I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.

Andrea · 23 April 2026

★★★★★ 1/5

Trustpilot

I wish that I read the reviews prior to…

I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.

Marie-france · 29 December 2025

★★★★★ 5/5

Trustpilot

Helpful and friendly

Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.

Jane · 15 May 2026

★★★★★ 5/5

Trustpilot

Easy first time buying experience at JDW

Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.

Anon · 22 April 2026

★★★★★ 5/5

Google

While dealing with a few estate agencies simultaneously it was clear who's at the forefront. Morgan was very professional, organised and controlled the whole process while showing strong communication skills, not to mention results. The flat was rented. Keep up with great work 👍🏻

Arturs · 21 June 2021

★★★★★ 5/5

Trustpilot

Great help

Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.

Melanie · 24 April 2026

★★★★★ 5/5

Google

The team are very professional and proactive. They were able to let the property to quality corporate tenants at reasonable terms, and were helpful throughout sorting things. Morgan was a delight to work with and we will definitely use them again in future.PositiveProfessionalism

Wissam · 21 June 2021

★★★★★ 5/5

Trustpilot

Chiswick Lettings Team

Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.

David · 1 March 2023

★★★★★ 5/5

Trustpilot

Excellent service from start to finish!

I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.

Mark · 6 June 2019

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.

They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)

Louis · 14 May 2025

★★★★★ 4/5

Trustpilot

Deposit nightmare solved

We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!

Shopski · 13 September 2020

★★★★★ 1/5

Trustpilot

Really bad when it comes to services

Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.

SG · 18 April 2023

★★★★★ 1/5

Trustpilot

I have a property which is fully…

I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .

Ali · 24 September 2025

★★★★★ 5/5

Trustpilot

Claire has been excellent in helping us…

Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!

Agata · 23 February 2022

★★★★★ 5/5

Google

Completed on a sale of property with Peter from John D Wood team. We found him to be extremely helpful and responsive and professional. He was willing to find solutions and drive process forward which ultimately resulted in a smooth and quick process from offer to completion, would highly recommend!

Tayyibah · 27 August 2024

★★★★★ 5/5

Google

Morgan is a true professional. She is not only prompt, organised, excellent at following up and highly responsive, she was a real pleasure to deal with. Morgan is without a doubt an asset to John D Wood & Co.PositiveProfessionalism

Matthew · 21 June 2021

★★★★★ 5/5

Google

Amanda and the team did a great job in finding us new tenants quickly - they gave us an accurate expectation of what rent could be achieved and delivered on that - thanks ! and their management service has been excellent as well.

Matt · 21 June 2020

★★★★★ 5/5

Google

One of the best teams of Protima , Harry and Ashlee. Very transparent , best offers and a balanced view in tenants and homeowner . They even resolved the issues by getting sales and management teams together . Protima , even though was a sales person , helped us throughout our letting period . My experience was much better with this boutique compared to Big Brands.

Saurabh · 24 September 2023

★★★★★ 1/5

Trustpilot

I rented a property which was managed…

I rented a property which was managed by this company. The agents made promises they did not meet and the management agents are extremely poor. There was a flood and the information provided by the company turned out to be in accurate so they have refused to reimburse me for the hotel and all costs. I have had to instruct my lawyers to start a court process.

Kofi · 6 January 2022

★★★★★ 5/5

Google

Andy Packer epitomises John D Wood Lettings at Wimbledon Village. We had been looking around Wandsworth / Putney / Wimbledon Village since Oct 2013. We did strike the deal, almost in Jan 2014 .. Thanks to Andy's excellent understanding of our requirement. However, things did not happen on time since few things were not in anyone's control. Andy made sure, he gave us the required time till Aug 2014 and got us a much more beautiful flat in a much nice part of Wimbledon Village / Park. We would never have enjoyed the search had it not been for Andy's understanding of our requirement. We highly recommend Andy Packer of John D Wood for a stress free Search!

Rupa · 23 June 2015

★★★★★ 5/5

Google

I recently rented a property through the Wimbledon branch - I worked with Jonathon and Olivia, who within just 4 days of us finding a property we were interested in online, they got us in to see it, helped us with our offer letter, contacted the landlord and had the place taken off the market! Then within another 2 days had all the references and paperwork completed and ready. All with easy communication and quick response times. We have since been back into the property again to collect some measurements etc. and Jonathon came with a tape measure to help me out! I would highly recommend and would certainly work with these guys again!

Ross · 23 June 2015

★★★★★ 5/5

Google

We worked with Andy Packer while looking for a suitable home for our family. it was a delight, very professional, reliable, extremely helpful and was constantly in touch. Overall was an amazing experience, we got a good house, the price was right. Looking for a house in London or relocating to the UK, John D Wood is the place to go, I bet they got a lot of Andy's who will sort you out. And YES i'll use John D Wood again and recommend them my family and friends. Big shout out to ANDY!!!

Bola · 23 June 2015