Trusted Agent profile Β· London

Japan Letting Agency London reviews

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

131 reviews across 1 platform

8 Station Parade, Uxbridge Road, London, W5 3LD

Japan Letting Agency's office in London, at 8 Station Parade, is rated 4.6 out of 5 across 131 reviews on 1 platform, including 131 Google reviews rated 4.6.

Google logo

4.6 / 5

131

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Thank you for your prompt response even though you didn't have much time. Even if there was something I didn't understand, even if it was a small thing, she explained it to me in detail and was very helpful!

Momonga98 Β· 25 August 2023

Agent replied Β· 20 June 2024

Momonga98 Thank you very much for choosing Japan Letting Agency to search for a property in London. We strive to be courteous, courteous, and respond quickly to suit your busy schedule, so you may have limited time to search for a property in London. In order to support you in your new life in London, our staff who are familiar with London's housing situation will be happy to answer any questions you may have regarding rental property contracts, no matter how trivial. If we can be of any assistance to you, please feel free to contact us. Thank you for your continued support. Japan Letting Agency team, Dear Momonga98, Thank you very much for choosing Japan Letting Agency to find your ideal London property. We always endeavor to provide our tenants and landlords with professional yet friendly services in a prompt fashion as much as possible to fit in with their busy schedule and the limited time available for their property search in London. We are here to help you make the most of your life in London and our staff would only be too happy to answer any tenancy-related questions you may have. Please do not hesitate to contact us if you have any further questions. Kind regards, all the team at Japan Letting Agency

5/5

Google

During our 7 years as tenants they were incredibly professional, responsive, and helpful. I genuinely recommend them.

Mihai Β· 11 October 2024

Agent replied Β· 20 June 2024

Dear Mihai, thank you very much indeed for choosing Japan Letting Agency. We are thrilled to receive this 5-star review from one of our valued long-term tenants. Thank you very much once again for your loyalty and for your cooperation. We wish you all the best with your new journey of life. Kind regards, all at Japan Letting Agency

5/5

Google

Great service, very prompt and efficient and easy to deal with. Thank you.

Anette Β· 11 October 2024

Agent replied Β· 20 June 2024

Dear Anette, thank you very much indeed for giving us a five-star review. We are glad to hear that you find our team easy to deal with. We strive to make our team professional and friendly, and your feedback on that aspect is reassuring. If we can be of any further assistance, please do not hesitate to contact us. Kind regards, all at Japan Letting Agency

1/5

Google

Refused a viewing due to a clear cut case of discrimination. Met affordability requirements, great credit score, UK national, no pets etc., but refused a viewing based on my profile. Pretty certain this is illegal or borderline illegal practices.

Amanda Β· 15 December 2024

5/5

Google

Wonderful and skilled agents. Efficient in their work. Very happy!

Aki Β· 11 October 2024

Agent replied Β· 20 June 2024

Dear Aki, thank you very much for such a positive review. We are delighted to hear that our agent team have met your expectations on this occasion. Efficiency is on our list of priorities. We are indeed pleased to read your feedback on our services. We would be more than happy to assist you, your friends and acquaintances in the future. Kind regards, all at Japan Letting Agency

5/5

Google

Thank you for your prompt and courteous response in Japanese.

S Β· 11 October 2024

Agent replied Β· 20 June 2024

Dear S. Kuro Thank you very much for choosing Japan Letting Agency to help you find a property in London. Our staff can speak both Japanese and English, so we hope you felt at ease even when searching for a property in an unfamiliar location. We always strive to provide prompt and courteous service, so we are very pleased that you were satisfied. Please feel free to contact us at any time if we can be of any further assistance in the future. We look forward to working with you again. The Japan Letting Agency Team, Thank you very much indeed for choosing Japan Letting Agency on this occasion. Our English-Japanese bilingual team supports both Londoners and Japanese expatriates and their families, regardless of their backgrounds or preferred languages. We are pleased to hear that our team's professional yet friendly service met your expectations. We would be more than happy to assist you should you have any questions in the future. Kind regards, all at Japan Letting Agency

4/5

Google

I'm yet to use your service, but I anticipate. Please do you have a platform where I can get to chat with you, Whatsapp or Instagram? I can't make international Call presently

OKANLAWON Β· 21 June 2023

Agent replied Β· 20 June 2024

Dear Okanlawon, you may contact us via our Contact page (https://www.japanlet.com/contact/) in which you can find a contact form and our office email address. We look forward to hearing from you and helping your enquiry. Our team endeavour to satisfy our customers and Google reviews are vital to showcase the quality of our services. It seems to us that sometimes reviews such as yours do not accurately reflect what we offer, and we would be grateful if you could delete it at your most convenient time. Kind regards, all the team at Japan Letting Agency

5/5

Google

I found Takuya very professional, honest , effective and efficient. He secured a high quality , reliable tenant in less than 2 weeks I have no hesitation in recommending Japan Letting Agency

Patrick Β· 21 June 2023

Agent replied Β· 20 June 2024

Dear Patrick, thank you very much indeed for choosing us. We are happy to hear that you have had a positive experience with us. We work hard to make sure every landlord is looked after well and has best experience in the area we serve. We hope that we can assist you in the future, too. Kind regards, all the team at Japan Letting Agency

4/5

Google

They response quickly and it’s helpful. The day I wanted to move was bit ahead even this flat is ready to have a tenant, but they organised as my order.

Shoko Β· 21 June 2023

Agent replied Β· 20 June 2024

Dear Ms Matsumoto, thank you very much for your feedback. We are pleased to hear that you were happy with our services and the property. Kind regards, all the team at Japan Letting Agency

5/5

Google

I have been working with the agency for five years, excellent communication, correct. Always willing to help. I strongly recommend. Real Japanese people, made in Japan. First class. πŸ™ …

Vladimir Β· 21 June 2023

Agent replied Β· 20 June 2024

Dear Vladimir, thank you very much for your feedback. We are delighted to hear that you are happy with our services and hope to continue working with you. Please feel free to get in touch with us should you have any further queries so that we can be of any help. Kind regards, all the team at Japan Letting Agency

5/5

Google

Outstanding service from the beginning. Professional, polite, respectful and diligent. Also used their network to secure the best rental price for my property compared to all other agencies.

Oliver Β· 26 July 2023

Agent replied Β· 20 June 2024

Dear Oliver, thank you very much indeed for your kind review on our service. It was a real pleasure working with you. All the points you kindly mentioned are something we always endeavour to achieve and improve even further. We are glad we have met your expectation on this occasion and exceeded what other agencies you have dealt with. If we can be of any help in the future, we would be only too happy to assist you at any time. Kind regards, all the team at Japan Letting Agency

5/5

Google

We rented with this agency for 4 years and despite the fact we had many problems with the previous management, the new owner is kind and professional and always there to sort out our needing as tenants. Highly recommended.

Alessandro Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Alessandro, thank you very much for being our valued tenants for many years. Please accept our sincere apologies for the inconvenience cased by the previous business owner, but rest assured Japan Letting Agency is now under new management since July 2021, and we endeavour to provide services and support our tenants and landlords need, in order to ensure the whole rental process is as smooth as possible. Kind regards, all the team at Japan Letting Agency

5/5

Google

Takuya works his best to provide swift response to tenants and landlords. Have been using him for over a year and very satisfy with his company's professional service.

Ushi Β· 21 June 2023

Agent replied Β· 20 June 2024

Dear Ushi, thank you very much indeed for choosing us. We are pleased to hear that you are happy with our services. Customer satisfaction is our top priority. Receiving positive feedback such as yours is vital to our team and helps us continue to provide an outstanding experience. Kind regards, all the team at Japan Letting Agency

5/5

Google

Takuyasa, Thank you again for introducing a high-quality apartment. Let us live comfortably and conveniently in the past year and your very good service attitude.

Billy Β· 25 August 2023

Agent replied Β· 20 June 2024

Dear Billy, thank you very much for taking the time to leave such a lovely review. We are glad to hear that you have been satisfied with the high-quality apartment through us. Please feel free to get in touch with us should you have any further queries at any time so that we can be of any help. Kind regards, all the team at Japan Letting Agency

5/5

Google

We rented as tenants with this agency for 3 years and we are really happy with the new management team, they are kind and professional and always there to sort out our needing. Highly recommended.

Ernesto Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Ernesto, thank you very much for choosing us. We are glad to hear that you are happy with our services under new management. Kind regards, all the team at Japan Letting Agency

5/5

Google

Johnny consistently found us quality tenants at fair rates. The full-management service gave us peace of mind and kept our property in perfect condition throughout all our rentals, an indispensable service to both tenants and landlords alike. A pleasure to work with. Highly recommended.

Tom Β· 21 June 2020

Agent replied Β· 20 June 2024

Dear T, thank you for being a wonderful landlord, it has been a real pleasure acting as your agent and managing your tenancies over the years. Please feel free to contact us again in future if you ever require our services!

1/5

Google

Booked a viewing but nobody showed up, no reply and no apology. ζœ€ζ‚ͺ。 Whatever you say, it is the fact your agency did not show up after confirming the viewing. Now I know how you deal with your clients. Anyway, I will not recommend anyone and stay away.

Akari Β· 22 June 2017

Agent replied Β· 20 June 2024

Since your initial email we have asked you several times to confirm any viewings by calling our office or providing your telephone number so we can verify your specific requirements and client details, you have failed to do so at every occasion. We cannot accept viewing requests made by email only as we value the time and safety of our staff and landlords greatly and further so that genuine tenant applicants can feel comfortable that they are dealing with a reputable agent. Our genuine clients understand this and would not be happy arranging meetings without proper contact details. If you wish to discuss this issue further I am happy to do so, please telephone our office and ask to speak to the Lettings Manager.

5/5

Google

Since I came to London this agent Japan Letting was the third letting agent I used, and Japan Letting was lowest fee agent! Yet their service, contracts (all the documents), changing utilities' names etc., was very good. Recommended! I was impressed they did business in a straight forward and honest way i.e. when the landlord let down our offer the manager refunded my holding deposit immediately. I took an alternative flat in the end. 'Thank you' Japan Letting and the (new) Landlord.

Dave Β· 22 June 2017

5/5

Google

Professional and helpful and found suitable tenants within a day of seeing the property. Follow up communication clear and efficient.

H Β· 21 June 2023

Agent replied Β· 20 June 2024

Dear H, thank you very much indeed for choosing us. We are delighted to work with you. Kind regards, all the team at Japan Letting Agency

5/5

Google

Very friendly, responsive and professional! I wanted a quick move and they did the reference check quickly. Highly recommend.

Helen Β· 21 June 2023

Agent replied Β· 20 June 2024

Dear Helen, thank you very much for choosing us. We are glad to hear that you are satisfied with our services and the property. Kind regards, all the team at Japan Letting Agency

5/5

Google

Helpful and quick, easy communication and good service.

Javeria Β· 11 October 2023

Agent replied Β· 20 June 2024

Dear Javeria, thank you very much for taking the time to leave us a 5-star review. Our team are pleased to hear that you have received good service and communication with our agent went smooth. We hope we can be of assistance in the future. Kind regards, all the team at Japan Letting Agency

5/5

Google

They are a super responsive agency that always try to help with any issues raised to their attention. Super friendly too.

Joey Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Joey, thank you very much for being our valued tenant for many years. We are pleased to hear that our services meet your expectations. Kind regards, all the team at Japan Letting Agency

5/5

Google

People are nice and helpfull. Within 2 weeks, l rented a cosy flat that fully satisfied my requirements. Good job.

TatMan Β· 21 June 2022

Agent replied Β· 20 June 2024

Dear Mr Yau, thank you very much for choosing us. We are pleased to hear that you are satisfied with the flat. Kind regards, all the team at Japan Letting Agency

5/5

Google

Wonderful and professional service.

Rona Β· 11 October 2023

Agent replied Β· 20 June 2024

Dear Rona, thank you very much indeed for instructing us on this occasion. We are pleased to hear that you have been satisfied with our service. We would be more than happy to assist you in the future. Kind regards, all the team at Japan Letting Agency

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Japan Letting Agency's Google reviews
The Trusted Agent

Is this your office? Claim your page.