Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThey kindly arranged a newly furnished property for me even for my short rent. Having Japanese agency made me easy with the contract as well as trustable Japanese standard of quality. On my check in date, my international arrival from Japan was severely delayed but they and the landlord were still waiting for me until 9-10 pm. The landlord was also a very nice person. I and my family had a pleasant time in London thanks to their highly selected property and landlord.
Anawat · 11 October 2024
Agent replied · 20 June 2024
Dear Anawat, thank you very much indeed for choosing Japan Letting Agency on this occasion. Receiving positive feedback on our team, such as yours, is really important to us, as your comment helps us ensure that we are delivering the best service. We are grateful that you had a delightful London life in the property. We pride ourselves on our amicable relationships with our landlords which positively affects a peaceful landlord-tenant relationship, just like you have enjoyed throughout your tenancy. Thank you once again for taking the time to leave a five-star review.
Kind regards, all at Japan Letting Agency
★★★★★ 5/5
GoogleI used Japan Letting Agency's services through a referral from an acquaintance living in the UK. I communicated with them before my move to the UK, and their responses were very prompt. They explained the complex contract details clearly in Japanese, allowing me to entrust everything to them with complete peace of mind.
They seem to have a strong relationship of trust with property owners, which gives me confidence in any future issues.
I would definitely recommend them to anyone moving to West London.
Tatsuya · 11 October 2024
Agent replied · 20 June 2024
Dear Mr./Ms. Tateshima,
Thank you very much for choosing our company through a referral from an acquaintance residing in the UK.
We understand that you were very busy before moving to the UK and had many concerns regarding your property search. We are delighted that our staff were able to provide you with prompt and courteous service.
We maintain close communication with landlords throughout London, primarily in West London, and confidently offer rental properties based on that trust. Therefore, if any of your acquaintances are looking for a place to live in London in the future, we would be grateful if they would contact Japan Letting Agency.
Please do not hesitate to contact us if there is anything else we can support you with in the future.
Thank you again for your continued support.
Japan Letting Agency team, Dear Mr Tateshima,
Thank you very much for choosing us on this occasion.
Our team at Japan Letting Agency truly understand issues and questions prospective tenants have, and our extensive experience in letting properties to people coming from Japan, we are certain that our comprehensive services meet their needs.
We are confident that we can help prospective tenants looking for a perfect property in London, thanks to our strong partnership with landlords and their fantastic properties throughout the vibrant city.
Please do not hesitate to contact us if we can be of any help in the future.
Kind regards, all at Japan Letting Agency
★★★★★ 5/5
GoogleGreat experience finding a flat through Japan Letting Agency. They were quick to reply and I was able to find a property, make an offer and have it accepted in a shorter space of time than it took most other letting agencies to answer a question.
I would recommend this agency if you prioritise efficiency and good communication
Mat · 16 July 2025
Agent replied · 16 April 2026
Thank you very much for your kind review. We are delighted to hear that you had a great experience finding a flat through us.
We always aim to provide quick responses and clear communication, so we are pleased that this helped you secure a property efficiently.
Thank you for your recommendation. If we can assist you further at any time, please feel free to reach out.
Best regards
Japan Letting Agency
★★★★★ 5/5
GoogleJapan Letting Agency’s reputation has exceeded our expectation. The director/agent Takuya Matsuyama is very efficient with a superb eye for detail. He is always prompt, polite and courteous. It makes the process of renting our property so much easier. Thank you too for finding us quality tenants. I would highly recommend Takuya’s services.
Angeline · 21 June 2023
Agent replied · 20 June 2024
Dear Angeline, thank you very much for taking the time to leave such a wonderful thoughtful review. We always strive to provide our valued landlords with professional services with competitive fees. We are pleased to hear that we have exceeded your expectation on this occasion and that you are happy with our team's smooth communication. We hope to be able to assist you again, or any of your friends or family in the future.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleEverything was well taken care of despite the holiday season. Thank you Takuya and Ayaka.
Simon · 16 April 2025
Agent replied · 16 April 2026
Thank you for your review. We are pleased to hear that everything was well taken care of during the holiday season. Providing a seamless and reliable service is always our priority. If you ever need any assistance in the future, we are here to help. Wishing you all the best.
★★★★★ 5/5
GoogleReliable, great service. They have a great system and sign contracts with no tricky, hidden costs or other issues.
Nowadays, it is hard to find a reliable service for accommodation rental in the UK.
To be honest, I’ve trusted this service since seeing the name “Japan Letting”😂👏🏻👏🏻. I’ve trusted you and you never disappointed me. Please keep maintaining good work. Thanks x.
Napatsorn · 6 April 2025
Agent replied · 16 April 2026
Thank you so much for your kind words and 5 star review! We're pleased to hear that you found our service reliable and straightforward, with no hidden costs or complications.
It means a lot to us that the name “Japan Letting” gave you confidence from the start and we’re happy to know we lived up to that trust. We'll continue working hard to maintain the level of service you’ve appreciated.
Thank you again for your support!
★★★★★ 5/5
GoogleGreat agency to deal with as a tenant. The entire process was handled professionally and our agent was always on hand and quick to communicate any concerns. Check-in was seamless and stress free. I would highly recommend this estate agent and would like to thank Takuya for his professionalism.
Ry · 21 June 2023
Agent replied · 20 June 2024
Dear Ry, thank you very much for your feedback on our services and our agent you dealt with. Receiving positive reviews such as yours is vital to our team and helps us continue to provide an outstanding experience. Please feel free to get in touch with us should you have any further queries so that we can be of any help.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleTakuya and his team handled my letting like true professionals who are at the top of their game. Takuya is unfailingly efficient, polite and thinks intuitively, thereby ensuring the client's every need is met. I could not recommend more highly. Congratulations on a peerless service.
Deir · 21 June 2023
Agent replied · 20 June 2024
Dear Deir, thank you very much indeed for choosing us and for leaving such a wonderful, thoughtful comment on our team. Our agents are pleased to hear that you were satisfied with our services. We strive to deliver a 5-star service and we are delighted that we have achieved this on this occasion. We hope we can be of assistance in the future, too.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleThe experience with this agency has been very good. Their agent Takuya has been very helpful during the process of finding a tenant for us.
And also reply e-mails and calls very quick and nice.Five stars to this agency!
Cindy · 24 October 2023
Agent replied · 23 October 2024
Dear Bei, thank you ever so much for choosing us on this occasion. Customer satisfaction is our top priority, and we are pleased to hear from you that our service is as we would expect. Please feel free to get in touch with us should you have any further queries so that we can be of any help.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleFor the past decade, I've been with a Japan Letting Agency , known for their professionalism and meticulous consideration of each case. Recently, the agency underwent new management, led my their team manager Mr.Takuya Matsuyama proving even more effective in all aspects of letting agency services. I've confidently recommended their excellent performance to friends and family, they're a top choice for anyone seeking reliable service.
Sheikh · 11 October 2024
Agent replied · 20 June 2024
Dear Sheikh, thank you very much indeed for taking the time to leave such a wonderful 5-star review. Japan Letting Agency, under new management since July 2021, takes pride itself on the efficiency of all aspects of the services, as the team truly understand the importance of it for landlords and tenants. It has been pleasure working with you. We are thrilled to read your comment that we are a top choice for anyone looking for letting services. Thank you once again for your positive feedback.
Kind regards, all at Japan Letting Agency
★★★★★ 5/5
GoogleThe experience with this agency has been very good. Their agent Takuya has been very helpful during the process of finding a tenant for us.
And also reply e-mails and calls very quick and nice.Five stars to this agency!
Bei · 21 June 2023
Agent replied · 20 June 2024
Dear Bei, thank you ever so much for choosing us on this occasion. Customer satisfaction is our top priority, and we are pleased to hear from you that our service is as we would expect. Please feel free to get in touch with us should you have any further queries so that we can be of any help.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleJapan Lettings Agency helped me a lot during my house search to rent. They are very involved and kind. I would recommend it to everyone. Thank you Takuya for your help.
Kemal · 24 November 2023
Agent replied · 23 November 2024
Dear Kemal, thank you very much for taking the time to give your feedback on our service. We are pleased to read positive reviews such as yours. Customer satisfaction is our top priority, and we are pleased to hear from you that our service is as we would expect. We wish you all the best and we would be more than happy to assist you or any of your friends in the future.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleI would like to take the opportunity to thank the team for the most efficient, patient and professional service.
It was our first time embarking on the this journey and we were very lucky to have worked with Japan Lettings who made the process so easy for us.
Jayne · 16 April 2025
Agent replied · 20 June 2024
Dear Jayne, thank you very much indeed for your positive feedback on our service. We are delighted to hear that you felt our team are efficient, patient and professional, this is exactly what we endeavour to achieve here at Japan Letting Agency. It has been a real pleasure working with you, and we very much look forward to working with you if any opportunities come up in the future.
Kind regards, all at Japan Letting Agency
★★★★★ 5/5
GoogleI have had an outstanding experience with Japan Letting Agency. Their attentiveness and commitment to providing excellent service have truly impressed me. From the moment I reached out to them, I received a prompt and friendly reply that immediately put me at ease.
Their team's responsiveness is remarkable. Any time I had a question or concern, they were quick to respond with clear and helpful information. This level of communication made me feel valued as a tenant, and it's a quality that truly sets them apart.
I can confidently say that this letting agency goes above and beyond to provide exceptional customer service. Special thanks to Mr Matsuyama for his professionalism.
YF · 11 October 2023
Agent replied · 20 June 2024
Dear Kenneth, thank you very much for taking the time to leave such a kind review on our services. Our team, led by Takuya Matsuyama, always endeavour to provide our valued tenants and landlords with professional, honest, prompt replies meeting their expectations and we are indeed pleased to hear that we have achieved this on this occasion. We would be more than happy to assist you or any of your friends in the future.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleI was very grateful for your extremely prompt and flexible response. Since you spoke Japanese, I was able to ask even the smallest questions, which made my property search very reassuring.
Kazuma · 11 October 2025
Agent replied · 16 April 2026
Thank you so much for your kind review. We are delighted to hear that you were satisfied with our prompt and flexible response.
Your comment that the Japanese-language support provided peace of mind is a great encouragement to all of our staff. We will continue to strive to provide attentive support so that you can consult with us with confidence in the future.
Thank you again for your continued support.
★★★★★ 5/5
GoogleThe other day, I moved from Japan to London thanks to Japan Letting Agency. There are several Japanese real estate agents in London, but I personally think Japan Letting Agency is by far the best in terms of number of properties and quality.
I checked properties held by local real estate agents on comparison sites such as Right Move, and I felt that the quality was just as good.
Of course, it was very helpful for me to be able to check the details in Japanese when I was not used to living in London, so I would highly recommend this company to Japanese people who are new to London. thank you very much.
Yasuhiro · 26 July 2023
Agent replied · 20 June 2024
Mr. Kohmaru
Thank you very much for entrusting Japan Letting Agency with your property search in London.
We are good at providing Japanese services in Japanese in London, UK, and have a large number of local residents, so we have built a unique network that allows us to provide properties that satisfy everyone.
Our entire team is familiar with the concerns of Japanese immigrants, expatriates, and their families when looking for a property in London, so we provide as much detail as possible regarding life in London. Masu.
Utilizing the knowledge of our team, many of whom have lived in the UK for over 10 years and are well-versed in the history and situation of British society, we strive to support those who are looking forward to a new life in London.
If we can be of any assistance to you, please feel free to contact us.
Thank you for your continued support.
Japan Letting Agency team, Dear Mr Kohmaru,
Thank you very much for taking the time to leave such a kind comment on our services.
We pride ourselves on our high quality services with Japanese sophistication.
As we serve the local landlords, tenants and people relocating to West London, indeed including Japanese expatriates and their family members, our English-Japanese bilingual team are confident in our services meeting everyone’s needs.
Thank you for choosing Japan Letting Agency on this occasion and we hope to help you, your colleagues, friends and anyone you know in West London at any time.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleWe rented our flat from JLA for just over two years. From the first contact with them, they've been very responsive and fairly quick to get any problems sorted and queries answered.
They're very good at communicating, and always quickly and efficiently organised any repair works or things that needed landlord help within the house. In particular, we've dealt with three agents, past and present who have been the most helpful and always quick to respond even regarding minor matters.
Thank you JLA.
Delfina · 21 June 2023
Agent replied · 20 June 2024
Dear Delfina, thank you very much for choosing us for the past two years. We strive to deliver a 5-star service and we are delighted that we have achieved this throughout your tenancy, especially under new management since July 2021. We hope to be able to assist you again, or any of your friends or family in the future.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleJapan Lettings Agency helped me a lot during my house search to rent. They are very involved and kind. I would recommend it to everyone. Thank you Takuya for your help.
Kemal · 21 June 2023
Agent replied · 20 June 2024
Dear Kemal, thank you very much for taking the time to give your feedback on our service. We are pleased to read positive reviews such as yours. Customer satisfaction is our top priority, and we are pleased to hear from you that our service is as we would expect. We wish you all the best and we would be more than happy to assist you or any of your friends in the future.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleTakuya at Japan Lettings has been incredible. From the viewing to finalising the letting agreement to answering any questions we may still have - it’s been a very smooth experience.
Valerio · 21 June 2023
Agent replied · 20 June 2024
Dear Valerio, thank you very much for your feedback on our services. We are pleased to hear that you are satisfied with what we offer and the property.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleWhen I locked my keys in my room on holiday, the person in charge was very helpful in coming to the Ealing Common office at once and handing me a spare key. They didn't keep a spare key before, but now, after discussing it with the landlord, they keep the key with both parties.
多田秀明 · 11 October 2024
Agent replied · 20 June 2024
Dear Mr. Tada,
Thank you very much for your high praise of Japan Letting Agency's services.
We hope to be of service to you again in the future.
We will continue to strive to provide services that satisfy you, Mr. Tada, and we look forward to your continued support.
The Japan Letting Agency Team, Dear Mr. Tada,
Thank you very much for taking the time to leave such positive feedback on our service.
We truly appreciate how frustrating it is to be locked out, and are glad to hear that we could assist you on this occasion.
Please do not hesitate to get in touch with us if we can be of any help in the future.
Kind regards, all at Japan Letting Agency
★★★★★ 1/5
GoogleRefused a viewing due to a clear cut case of discrimination. Met affordability requirements, great credit score, UK national, no pets etc., but refused a viewing based on my profile. Pretty certain this is illegal or borderline illegal practices.
Amanda · 16 April 2025
Agent replied · 16 April 2026
Thank you for your feedback. We understand there may have been some confusion, and we would like to provide further clarification. All viewings must be approved by the landlord before proceeding. In this case, we submitted your profile, but the landlord did not respond, and as we do not hold a key, we were unable to arrange a viewing.
We understand your frustration, and please rest assured that we follow the same process for all applicants while acting in accordance with landlord instructions. If you would like to discuss this further, we would be happy to assist. Please feel free to contact us directly.
★★★★★ 5/5
GoogleI experienced the best communication with Japan Letting Agency. The director, Mr. Takuya Matsuyama’s knowledge and expertise made the whole renting process smooth and easy for me to understand and follow. According to my urgent needs, he scrutinised the tight timeline and closely monitored each step of renting process. He always kept me informed the latest progress even worked hard at late evenings and weekend. I also highly appreciated with his team members’ working spirit.
Richard · 21 June 2023
Agent replied · 20 June 2024
Dear Mr Wong, thank you very much for your review. Our team work really hard to make sure we offer a 5-star customer service, and we are pleased to hear from you that our service is as we would expect. We wish you all the best and we would be more than happy to assist you or any of your friends in the future.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleGreat Experience working with Japan Lettings. High level of customer service and very smooth process. Takuya was great in coming back to me very quickly!
Highly Recommended.
Ben · 21 June 2023
Agent replied · 20 June 2024
Dear Ben, thank you very much for your feedback on our services and our agent you dealt with. We are truly grateful that you have taken the time to leave such a positive review. We hope we can be of assistance in the future, too.
Kind regards, all the team at Japan Letting Agency
★★★★★ 5/5
GoogleI mainly dealt with Johnny Saisho, and have had a great experience with him as my agent. Japan Letting Agency were always prompt, reliable, courteous and professional. They went over and above the call of duty to ensure our requests were met. We were extremely pleased :)
Salim · 21 June 2020
Agent replied · 20 June 2024
Dear S, thank you for being a wonderful tenant, please do not hesitate to contact us again if you require our services!
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