Trusted Agent profile · London
Verified
★★★★★
383 reviews across 2 platforms
53-55 Balham Hill, London, SW12 9DR
James Pendleton, Balham's office in London, at 53-55 Balham Hill, is rated 4.7 out of 5 across 383 reviews on two platforms.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBest honest estate agent
I have been renting through Chesterton for the past 4 years, is always been a pleasant experience, they're very professional, honest , punctual and friendly. A special thank you to Amanda and Lavie. Keep up the good work & Best wishes.
We are grateful for your loyalty over the last four years. Thank you for recognising Amanda and Lavie's professional service. Wishing you the very best.
5/5
TrustpilotSynika Regis Jackson made all the…
Synika Regis Jackson made all the difference, friendly and always responsive. She was very supportive when I made the transition from renter to owner
Thank you for your fantastic review, Shavāsti! We're thrilled to hear that Synika provided such supportive service during your transition from tenant to homeowner. Congratulations on this exciting new chapter!
5/5
TrustpilotI bought a flat in Pimlico
I bought a flat in Pimlico, negotiating a price very quickly with their help. The team were very professional, provided good advice, were responsive on the telephone and email, and allowed access on a number of occasions for measuring up, builders etc. They were always on time for appointments and most importantly were personable without any of the bs you sometimes get.
Thank you for your fantastic review, Mr. J Cooper! We're thrilled to hear you had a positive experience with our team. Your satisfaction is our priority, and we’re glad we could assist you in finding your flat. We appreciate your kind words and look forward to serving you again!
5/5
TrustpilotWhat went very right this time is the…
What went very right this time is the help I got from Carl James, one of your senior team members. But it's not all good news. Prior to Carl taking over my case (and to be honest this is true of much of my prior experience with management support over the last few years) I was getting no help at all. He’s a talented and diligent professional. I’m so grateful to him.
Thank you, Elaine, for your wonderful feedback! We're thrilled to hear that Carl provided the support you needed. Your experience is important to us, and we appreciate your honesty. We'll continue to work hard to ensure all our clients receive the best assistance possible.
1/5
TrustpilotDo not do business with them
Do not do business with them. They let a tradesman into my home without telling me. They gave him a key and he just opened the door. I thought I heard something upstairs. I walked up there and there was a man standing in my kitchen!!!!!!!!!!!!! Do you know how terrifying that is? They have messed up on many occasions.
We sincerely apologise for the distressing experience you faced. Your safety and trust are our top priorities, and we take this matter very seriously. Thank you for bringing this to our attention; we are addressing it internally to prevent future occurrences. Your feedback is invaluable to us.
5/5
TrustpilotCompany Staff…
Companies are only as good as their employees, my latest dealing with Zoysia Gray was a pleasure, she gave me all the information that I needed in an efficient, no nonsense way
Thank you for your wonderful feedback, David! We're thrilled to hear about your positive experience with Zoysia. Our team strives to provide clear and efficient service, and it’s great to know we hit the mark. We appreciate your support!
5/5
TrustpilotShayna was very helpful and understood…
Shayna was very helpful and understood the issue and i look forwarder to receiving the Annual Landlords income and expenditure schedule for 2025-2026.
Thank you for your positive feedback, Stephen! We're glad to hear that Shayna was able to assist you effectively. Your satisfaction is important to us, and we look forward to providing you with the Annual Landlords income and expenditure schedule soon.
5/5
TrustpilotNotting Hill branch
Notting Hill branch Highly recommend Matt Burleigh very professional always available when needed making the process a lot easier.
Thank you, Michelle! We're thrilled to hear about your positive experience with Matt. Our team strives to make the process as smooth as possible, and it's great to know we hit the mark. Your recommendation means a lot to us!
5/5
TrustpilotSharon Chattalis has been a great help
Sharon Chattalis has been a great help! I had a sudden change to my personal life and Sharon was a great hand in helping me arrange the place I was in. Quick responses and great knowledge to assist me!
Thanks for your wonderful feedback, Sheldon! We're thrilled to hear that Sharon provided such excellent support during your transition. Our team is dedicated to making the process as smooth as possible, and it's great to know we hit the mark for you!
5/5
TrustpilotChristie has been an excellent property…
Christie has been an excellent property manager for us - always super helpful with all matters and quick to respond! We really appreciate all the support we have been provided. Thank you
Thanks for the fantastic review, Sophie! We're thrilled to hear Christie provided you with such helpful support. Your positive experience means a lot to us, and we look forward to assisting you again in the future!
5/5
TrustpilotAmanda Goodman was terrific
Amanda Goodman was terrific. Super easy to deal with and completed everything so quickly. Highly recommend.
Thank you, Gus! We're thrilled to hear about your positive experience with Amanda. Her commitment to providing efficient service is what we strive for. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
TrustpilotGood experience on the rental side
I dealt with Christie Nguyen who is very efficient and proactive.
Thanks for the fantastic feedback, KD! We're thrilled to hear that Christie provided you with efficient and proactive service. Our team strives to deliver the best experience, and it’s great to know we're hitting the mark. We appreciate your support!
5/5
TrustpilotEfficient contract Renewal
Ms Orchid Ho assisted us through the contract renewal process. She liaised with the landlord for us. Communications were done clearly and professionally. We're happy for the experience.
Thank you for sharing your positive experience, Joyce! We're thrilled to hear that Ms. Orchid Ho provided clear and professional assistance during your contract renewal. Your satisfaction is our priority, and we appreciate your kind words!
5/5
TrustpilotShanze got it done!
Shanze was on game for getting stuff sorted. She was quick to respond & did as promised. Problem with smoke alarm in flat solved.
Thank you for your fantastic feedback! We're thrilled to hear that Shanze provided quick and effective support. Your satisfaction is our priority, and we're glad to have resolved the issue for you. Looking forward to assisting you again in the future!
5/5
TrustpilotThank you Christie Nguyen at Chesterons
Christie Nguyen at Chesterons has been so helpful when dealing with a hob replacement and gas safety check. Thank you, Christie.
We’re thrilled to hear about your positive experience with Christie! Our team is dedicated to providing excellent service, and it’s great to know she made a difference for you. Thank you for sharing your feedback!
5/5
TrustpilotGreat experience with Christie N.
Christie N. was extremely helpful, responsive and efficient throughout my stay at Fernlea Road, and always made sure that any questions or requests were addressed promptly. She was friendly, professional and accommodating from the beginning of my stay through to check-out, and I really appreciated all her help in making the process so easy.
Thank you for your fantastic feedback, María! We're thrilled to hear that Christie provided such excellent service and made your stay enjoyable. We strive to ensure our tenants have a seamless experience, and it's great to know we succeeded with you! Your kind words mean a lot to us.
5/5
TrustpilotSharon has been incredibly…
Sharon has been incredibly knowledgeable and helpful while we navigate changes in the renters' market. She has consistently been prompt with her support and communication: thank you. Adina
Thank you, Adina! We're thrilled to hear that Sharon provided you with such knowledgeable and prompt support during your experience. We appreciate your feedback and are here to help you navigate the renters' market anytime!
5/5
TrustpilotShelbee has always been so helpful in…
Shelbee has always been so helpful in dealing with any issues. She is professional and kind and easy to talk with when seeking advice. Thank you Shelbee for all your help.
Thank you, Ms. Debbie D Antonio, for your wonderful feedback! We're thrilled to hear that Shelbee has made such a positive impact. Our team strives to provide excellent service, and it’s great to know that you felt supported. We appreciate your kind words!
5/5
TrustpilotReliable and trustworthy
James Pendleton have been letting and managing my flat for 12 years. I don't live nearby so it's good to know it's in safe hands. All requests are dealt with promptly and efficiently. Suzan Salih and Marcus Battram have been very helpful with a recent move in co-ordination. Suzan has been looking after me since I purchased the flat. Toby Gardiner, William Yates and Zosia Gray have also helped with the recent change of tenants. Hana Winklerova is great at managing the financial side. James Smith is also very quick at dealing with any issues. Apologies if I've left any names off. They're all wonderful!
Dear GS,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton and for your continued custom. The whole team will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to continuing to work with you.
5/5
TrustpilotBriana was very attentive and…
Briana was very attentive and understanding of my concerns, and sorted out the problem promptly while keeping me updated appropriately. 10/10 for professionalism and empathy
Thank you, Amna! We're thrilled to hear that Briana provided you with excellent service and support. Your satisfaction is our priority, and we appreciate your kind words about her professionalism and empathy. Looking forward to assisting you again!
5/5
TrustpilotRyan Briggs is very helpful.
Thank you for your kind words, Charlotte! We're thrilled to hear that Ryan provided you with helpful service. Our team is dedicated to ensuring a great experience for all our clients. Your feedback means a lot to us!
5/5
TrustpilotI've been a landlord using James…
I've been a landlord using James Pendleton to rent out my flat for the past 12 years and it's never been empty for more than a couple of days. Suzan Salih and James Smith have been looking after the tenancy and management for years. There is rarely any drama, and they always very straight with me. A breath of fresh air compared to some of my previous experiences with estate agents. The Clapham South office are great. Couldn't recommend more highly. Lindsay
Dear Lindsay,Thank you for leaving us such a wonderful 5* review and for your many years of continued custom. We are thrilled to read that you have loved your experience with James Pendleton. Suzan & James will be over the moon with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to continuing to work with you.
4/5
TrustpilotRyan has been very helpful and a…
Ryan has been very helpful and a pleasure to deal with!
Thank you, Richard! We're glad to hear that Ryan made your experience enjoyable. We appreciate your feedback and look forward to assisting you further!
5/5
TrustpilotEfficient, reliable and friendly.
The team at Pendletons seem very organised; Lorna was great helping me to find and secure an apartment and Suzan made sure the moving in process was smoothly handled. To be honest I initially thought the slogan "you can depend on Pendletons" was a little on the cheesy side, but I did feel I could depend on them! Also, Rebecca, who handled the inventory on moving in, was completely awesome and genuinely interested. Would highly recommend.
Dear Monty,Thank you for your fabulous 5* review and for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and they were indeed dependable. Wishing you all the best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
James Pendleton, Balham's London office has 383 reviews across two platforms: 27 on Facebook (across the whole business), 356 on Trustpilot (across the whole business).
James Pendleton, Balham London is rated 4.7 out of 5 across all 383 reviews.
James Pendleton, Balham London, 53-55 Balham Hill, London, SW12 9DR.
