James Alexander Estate Agents London reviews

★★★★★ 5/5

Google

Ken and the team at James Alexander will make the entire process of moving house as smooth as possible for you. They have a wealth of knowledge and are responsive and proactive in their approach to selling your house. We were so grateful to have the support of such a great team. We are extremely pleased with their service and have both bought and sold with them. Thanks Ken, Ewa and Caroline!

CINI · 16 April 2022

★★★★★ 5/5

Google

A stellar service from James Alexander! Buying our first home seemed like a daunting prospect at first, but Caroline made the process seamless and always addressed any concerns or queries we had without delay! Excellent communication, responsive and helpful from the moment we viewed the property, all the way through to completion! Highly recommended and would give them another five stars if I could! A massive thank you to Caroline and the friendly team at James Alexander!

Clara · 16 April 2021

★★★★★ 5/5

Google

Ken, Ewa, Kelly, Caroline and Jack have all been extremely helpful throughout our sale and purchase. Ken is very passionate about his job and has been a great support throughout. The whole team at James Alexander are professional, friendly and honest. If your buying or selling I would highly recommend James Alexander. They have gone above and beyond for us to make the whole process a lot less stressful. Thank you!

Vanessa · 16 April 2022

★★★★★ 5/5

Google

James Alexander really went above and beyond helping me and my partner find a place. Special shout out to Kelly who jumped through hoops to help us move in on our desired date. If you want agents who go the extra mile visit here!

Ellis · 16 April 2024

★★★★★ 5/5

Google

Our experience with James Alexander Estates was exceptional, largely thanks to Caroline. Her professionalism and expertise made the property purchase process remarkably smooth. Caroline's genuine demeanor and competence were second to none. She is undoubtedly the nicest person to work with. A heartfelt thank you to Caroline for going above and beyond, making the journey not only easier but enjoyable. We highly recommend James Alexander Estates, especially with Caroline's outstanding service.

Iqbal · 26 May 2024

★★★★★ 5/5

Google

Ken and the team at James Alexander were excellent all through the house selling/buying process. They were always on the end of the phone or emails for help and advice. Photos they had taken of the house were excellent and the house was advertised pretty much everywhere. We had a fairly constant flow of potential buyers and was only a month or so before we had a buyer.

Colin · 16 April 2021

★★★★★ 5/5

Google

First of all Id like to thank Kelly for all of her hard work in helping me acquire my lovely flat. I've never been treated with such care and attention whilst acquiring a property to rent. The entire team are warm and professional, very refreshing in comparison to some for the agents i recently had to deal with whilst searching for a 1 bed. I even got a gift box full of goodies and discounts on appliances etc. Many thanks again especially to my agent Kelly. I will be recommending them to family and friends for sure.

BRIXTON · 16 April 2022

★★★★★ 5/5

Google

Ken and the team have been brilliant ! Nothing has been too much trouble as I have been selling my home from 100 miles away and Ken has expertly navigated me through the auction process. Totally professional, they know the local market extremely well and have been able to advise accordingly to maximise viewing and sale opportunities. They have also been supportive of the local community through sponsorship of my local churches and school which is a big plus for me !

Alison · 16 April 2022

★★★★★ 5/5

Google

We were in the process of buying a property, and our estate agent, Zeba, helped us throughout. It was tricky and took longer than expected, but we appreciate the calm and professional manner in which she handled matters and her support in getting the purchase finalised.

Krishna · 16 March 2026

★★★★★ 5/5

Google

I wanted to take a moment to express my sincere gratitude the exceptional service you and your team have provided throughout my tenancy. Living in the flat managed by your team was truly a wonderful experience. The seamless support, prompt responses, and genuine care extended by you and your colleagues made it feel less like a rental property and more like a home. The professionalism and attentiveness to every detail did not go unnoticed, and I always felt well taken care of. I would recommend these guys as they are the professionals in Norbury. Kelly, Caloline, and Jack did their job very well in sorting everything.

Muhammad · 12 March 2025

★★★★★ 5/5

Google

Ken Hume came recommended to me as a local Estate Agent when I needed to sell a property. I found him very professional in his manner and marketed the property exactly as he said he would. He gave me good advice on potential buyers which I was extremely pleased about. Between him and his team and especially Jack Bowles, the property was sold within 6 weeks. A fantastic service and I would highly recommend them. Mr. Shaw

Georgina · 16 April 2022

★★★★★ 5/5

Google

We would definitely recommend Ken and Ewa from James Alexander. We have just completed the sale of our house and the team were great in every way with prompt and regular communication, going above and beyond. They have been friendly, professional and very helpful to us throughout the process. Thank you.

A · 16 April 2024

★★★★★ 1/5

Google

(Zero Star) **Unprofessional and Negligent Service, Avoid This Agency** We had an extremely disappointing experience renting a property at 22 Grande Road, Norbury, through this agency. Despite being marketed as "professionally cleaned," the property was riddled with serious issues. The windows were faulty, electrical systems were unreliable, and storage spaces were unusable because the landlord stored personal belongings in them. The estate agents demonstrated a complete lack of professionalism and responsibility. Not only did they fail to resolve these problems, but during a visit to their office, we overheard the receptionist disparaging us to the landlord over the phone, completely unaware that we were the tenants. Instead of addressing our concerns, she abruptly ended the call and dismissed us. The landlord L Matin Scammell, who works for a reputable organization like the British Council, showed a shocking disregard for tenant welfare. She refused to address any of the issues raised, reflecting an attitude that was entirely unprofessional and unbecoming of her position. Ultimately, we were forced to terminate the tenancy after just six months because the living conditions were untenable. Alarmingly, we encountered another family renting through this agency who reported similar grievances, highlighting a pattern of negligence and mismanagement. This agency’s behavior is not only unprofessional but unethical. They fail to fulfill their responsibilities, leaving tenants to deal with unresolved issues and a lack of accountability. I strongly advise avoiding this agency and landlord to save yourself unnecessary stress and financial loss.

Abdul · 26 January 2025

★★★★★ 5/5

Google

Super service from James, Zeba and team. Very smooth process in selling my late Mother’s house. Highly recommend!

Lyn · 2 July 2025

★★★★★ 5/5

Google

Great service, my property was rented out very quickly. Very friendly team regards Jane Wray

Gavin · 12 November 2025

★★★★★ 5/5

Google

James Alexander is an excellent Estage Agent. Initially we dealt with Ewa who was extremely helpful in showing us around properties. Ewa was very insightful and not overly pushy. Latterly, we dealt with Caroline. Caroline has been an absolute delight to deal with. Throughout the process, she has always made herself available and responded to my queries with care and concern. She is very supportive and happy to chase on your behalf, which has been a massive help for me, given my patience being tested by other parties involved. Her positive attitude really helps the process along smoothly and she makes it her priority to keep you updated throughout all stages of the process. By far the best agent we have dealt with.

Remi · 28 August 2017

★★★★★ 5/5

Google

We used James Alexander for our Dads house as we were selling re probate so very upsetting. Ken and Caroline could not have been kinder. The sale became a nightmare because of the buyer and Caroline kept on top of it the whole way through. She has the patience of a saint! I honestly cannot recommend them enough. I think the easiest way to explain how helpful they were with what is always a very stressful time ie moving house, but especially when dealing with a probate sale is by saying the following: Our house was not the only one they were selling but they made you feel like it was!

Donna · 28 August 2017

★★★★★ 5/5

Google

I asked James Alexander to value and quote for acting as a selling agent as it was they were the agent who was dealing with the sale when I bought in 2008, and I was very impressed with how they dealt with me then as a prospective purchaser. It was encouraging to see that Caroline was still there when I came to sell, and I was also most impressed with Ken's initial valuation visit - he was professional but also took an interest and knew the local area well. The quoted fee was competitive. Throughout the sales process they gave good advice (including when one sale fell through) and dealt effectively with all parties, including maintaining effective communication with solicitors. I did not have to wait to ask what was happening, but was provided with timely updates. As I was selling at a distance, and in fact never met the purchaser, it was vital that I could rely on my agent and trust them to look after my buyer. James Alexander looked met my high expectations.

Paula · 28 August 2016

★★★★★ 5/5

Google

I have recently bought a flat that was marketed by James Alexander. Firstly, I viewed the flat with James who was really helpful and was able to answer all my questions as well as liaising with the vendor with further questions that I had. He was then very good at keeping me informed of other offers/the stage of my offer etc and I always felt in the loop. Once my offer was accepted, Caroline became the main point of contact and was brilliant at chasing the solicitors on both sides as well as providing a very quick response to any queries I had. I also had later viewings of the property with Kit who again was very professional and helpful. I couldn’t recommend the team highly enough and especially Caroline for all her help, professionalism and cheeriness throughout the whole process! It was my first experience at buying a flat and I would certainly use James Alexander if I ever came to selling my flat. 10/10!

Eve · 28 August 2016

★★★★★ 5/5

Google

James Alexander were a pleasure. Even after we'd exchanged (but before completion), Caroline went out of her way to ensure our contractors could access the property, although there was no longer anything to gain for the agents, we would hardly have forfeited our deposit if the builders had had to wait another week. Couldn't imagine most other estate agents doing this. They also managed to nudge things along when things seemed to be taking a long time with the other side's lawyer. Would use them again.

Sam · 29 August 2015

★★★★★ 5/5

Google

I have just sold a house on behalf of an elderly relative using the services of James Alexander , Norbury . I had three agents to come and value the house . The valuation was not straightforward as the house had not been modernised and required a lot of remedial work . I was very impressed from the outset at the professionalism that Ken showed on his visit to the house and I had no hesitancy in appointing James Alexander to sell the house . Caroline was put in charge on a day to day basis and once a buyer had been selected kept me fully updated with developments . I would have no hesitation in recommending James Alexander for a house sale . John Magnus

Patricia · 29 August 2014

★★★★★ 5/5

Google

Having received such an excellent service from James Alexander on the sale of our house, we would highly recommend that anyone considering appointing an agent look no further! We found Caroline and his team to display a professional, diligent and informative service that we found set them apart from various other agents and we are so pleased that we chose James Alexander as we had a quick and smooth sale that as teachers with busy schedules, we really appreciated. With thanks to Caroline and his staff - you are highly recommended!

Simon · 29 August 2014

★★★★★ 5/5

Google

Thank you to Jack Bowles at James Alexander. I have recently had to let my home in Norbury due to a change in my circumstances. This was an emotional time for me and was combined with the uncertainty of being a novice landlord. Jack was clear, communicative, organised and proactive in the letting of my property. It was let within days of being on the market. I would recommend this estate agent if you are thinking of letting your property.

Amina · 29 August 2013

★★★★★ 5/5

Google

Like finding the a really good hairdressers or dentist, where once you've found them you don't intend on continuing your search - that is my experience with James Alexander. I wish every experience moving could be like the one I had! Jack was such a pleasure to deal with, as were all the staff! Even walking into the office, you feel welcomed and all of my requirements and needs were met with a smile and nothing but helpfulness. I felt that I was always treated with honesty and the entire process was explained clearly with no hidden fees or unexplained small print. I needed to move quite quickly and James Alexander was so accommodating; chasing down references, keys and even going the extra mile to ensure the property was completely up to scratch (to the point of repainting in the morning!) before my move. I may just have to base all my future moves around locations on their listings as, honestly, no other agent will do.

Alex · 29 August 2013