Trusted Agent profile · London
★★★★★
1,167 reviews across 2 platforms
8-11 Balham Station Road, London, SW12 9SG
Jacksons's office in London, at 8-11 Balham Station Road, is rated 4.8 out of 5 across 1,167 reviews on two platforms, including 885 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Jacksons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWorktop problem
I had an accident with my worktop , I was so down, jessica Steer help me , she was amazing, she sent a contractor within 2 days to have a look and give me a quote.Excellent customer service, polite, friendly and efficient .
5/5
GoogleTom at Jackson's was fantastic. Thanks very much for all your help.
Dear Billy, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleAlways very helpful, efficient and friendly service.
I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleOutstanding customer service, highly professional and responsive to customers’ needs
Dear Cecilia, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleCan recommend working with Tom - very professional and helpful.
Dear Steve, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleExcellent service from Jonathan Mallett.
Dear Chris, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotBoth good and bad
I have been renting with Jackson's for a year and half. In all honesty I have had both good and bad experiences but Leah Wallace and Jessica Steer have proven to be very reliable in their service and communication.
5/5
GoogleProfessional and easy to work with
Dear Klim, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleExcellent service from Tom and Jonathan
Dear Aoife, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleProfessional, persistent and honest. Would use again.
Dear Soren, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotJacksons estate agents in Clapham are…
Jacksons estate agents in Clapham are brilliant, they put on a marvellous Halloween party for adults and the little ones including a super colouring competition. We all enjoyed it great for the community, well done to them.
5/5
GoogleAlways very helpful and charming
Dear Venetia, We appreciate you taking the time to submit your review regarding the service you received from our Balham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleVery friendly and helpful, thanks v much!
Dear Serena, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations
5/5
Trustpilotvery good service
Jacksons has been letting my property for a decade. As a landlord, they always got me the best price. Recent experience of prompt and attentive service from Jamie as property manager, too - very helpful.
5/5
TrustpilotJacksons manages our property and Matt…
Jacksons manages our property and Matt Blomley through them has been a kind and efficient agent, helping us as tenants and making sure all is in order. Very kind and professional.
5/5
TrustpilotJamie managed the end of tenancy and…
Jamie managed the end of tenancy and check out process excellently. He was extremely helpful, efficient and effective and always responsive and available whenever I needed to speak to him.
1/5
TrustpilotSpamming my postbox despite that we labelled it "NO ADVERTISING"
A real-estate agent who don't mind invading people's property to drop of their spam advertising despite being asked not to. Maybe they can still be trusted to sell a property. Who knows
5/5
TrustpilotMatt has always been super helpful with…
Matt has always been super helpful with anything we have needed - he is very quick to get back to us and made everything super easy! Thank you!
5/5
GoogleI exchanged today thanks to confinued and persistent help from Harry and Davina. Counting down the days to completion, when a flat becomes a new home!
5/5
TrustpilotWe had a great experience
We had a great experience from the renting process to the times we needed maintenance and repairs. Very fast response and very efficient problem solving.
4/5
TrustpilotGenerally good and reliable.
Generally good and reliable.Concerns in the past about admin, changes in systems and permanence of staff but vastly improved since James Brignell joined Balham office
5/5
GoogleOlivia N was great when showing us around!
5/5
TrustpilotI have been renting with Jackson for…
I have been renting with Jackson for just over a year now. Always find Leah Wallace very helpful and keeps me updated 👍
5/5
TrustpilotSince moving into our new property…
Since moving into our new property we've had great support and help from Jamie Nash who's answered all our queries without any hassle.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Jacksons, London won Platinum.
Tell us what you need and we'll put you in touch. Jacksons Balham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
