Jacksons Balham Sales reviews in London

★★★★★ 5/5

Trustpilot

Tia Blackmore has been great in dealing…

Tia Blackmore has been great in dealing with a very difficult tenant and assisting with trying to recovery unpaid rent!

S · 14 May 2026

★★★★★ 5/5

Trustpilot

Seamless process renting in SW London

I'm currently renting through Jacksons Estate Agency in Streatham (Streatham Hill) and have had an excellent experience throughout. I have rented throughout London for ~10 years and this has been the best experience I have had with an estate agency. The viewing process, offer, review, and acceptance was done within a 24hr turnaround time, with all three of the properties we viewed on that day being close to or matching our expectations. Our main point of contact, Elizabeth Blackwood, has been helpful in communicating and resolving any issues and answering any questions; similarly, the maintenance and corrections done to the property by Ghigo were efficient and timely, both were a pleasure to work with. I strongly recommend anyone in the SW London area to work with the above.

Alexander · 10 July 2024

★★★★★ 1/5

Trustpilot

Aggressive on fees

My experience was that the focus was almost entirely on fees rather than service. From the outset there was strong pressure to sign contracts, followed by continued pressure to pay additional charges. I was also presented with documentation and demands that appeared designed primarily to secure commission, rather than to deal fairly with the end of the tenancy. The service itself was extremely disappointing. In several instances, costs were added without prior discussion or clear approval, which I found unacceptable. Communication was rigid and dismissive when concerns were raised. The internal complaints process felt ineffective and appeared to go nowhere, leaving me with no option but to escalate the matter to The Property Ombudsman. Overall, a very negative experience. I would advise others to proceed with caution and read everything very carefully.

Natella · 9 January 2026

★★★★★ 5/5

Google

Excellent Service, Highly Recommend! I had a fantastic experience with this estate agency thanks to two outstanding team members, Roxanne and Sharon. Roxanne was absolutely fabulous from the start. She promised to help me find the right place, and she truly delivered. She supported me through every step of the process, going above and beyond to ensure I found the best possible deal. Her dedication and professionalism were second to none. Sharon was equally amazing. She conducted the viewing with care and attention, and was a calm, reassuring presence throughout. Her commitment and professionalism really stood out, and she was incredibly helpful during the offer stage, making the whole process feel smooth and well-supported. Both Roxanne and Sharon were warm, friendly, and consistently professional, they made what can be a stressful experience feel surprisingly easy. I couldn’t be happier and would absolutely recommend them to anyone looking for a property.

Cameron · 26 July 2025

★★★★★ 5/5

Google

I was very pleased with the viewing process conducted by Raymond Addy in Jackson's Balham. As well as the property I enquired about, he had a couple of other options to show me that he thought might be of interest. He was very personable and professional, and gave me plenty of time to assess the properties so that I never felt rushed. This allowed me time to weigh up the different options and meant I could move forward with confidence in my decision. I came away from the viewing feeling that it was very well managed, and would recommend Jackson's to any buyer or seller.

Darragh · 24 April 2024

★★★★★ 5/5

Trustpilot

Great service from Jacksons, and Claudia.

Have not used Jackson's before, but may I say, Claudia has been excellent. Going above and beyond what I would normally expect from an agent... So, full marks. Keep up the goodwork

Ro · 19 December 2025

★★★★★ 1/5

Trustpilot

Poor experience with house sale

I don't usually write reviews, but unfortunately we had various issues with Jacksons throughout the whole house sale process that it's important to share:1) Initially received a letter that a specific couple were interested in the house; this never came to fruition and was just to get themselves through the door;2) House was initially valued extremely unrealistically, again, to try to lure clients in; bear this in mind if you get given a high valuation from Jacksons Streatham - within a week they recommended reducing the price by 9% just prior to going live, and 2 weeks after that they tried to get us to reduce a further 7%. Once we had a sale agreed (which was actually above the price they were trying to reduce it to for a quick sale), they refused to mark the property as 'sold' on Rightmove, instead, they increased the price on Rightmove so that when they take their marketing brochures to new potential clients, they can pretend they got a higher price for the property than they did;3) I was in for one of the viewings and the agent did not give the potential buyer any information about the house except 'this is the kitchen, this is the bathroom' - we had given Jacksons a lot of information about the property, including the architectural designs for potential loft conversion which we left on display - the agent didn't even mention this key information (or any other information) to the viewer. On another viewing, I heard a different agent telling the potential buyer that the house had planning permission to go into the loft (this was false information - we had only ever told Jacksons that it had architectural designs, so they send misleading messages to potential buyers);4) No 'for sale' board was ever put up outside the house - only a 'sold' sign once it was sold;5) Jacksons Streatham had one of our keys to let buyers in, but on 2 occasions they didn't have the key and required us to be home because it wasn't appropriately kept in the office (apparently was in another agents car) - we were concerned the key had been lost;6) Our photos were rather poor. Additionally, we have a very new and modern bathroom which is a great selling point on the property - we were told that we couldn't have a bathroom photo on our ad as that's Jacksons policy - I've subsequently seen various other Jacksons ads that do indeed have a bathroom photo (clearly they didn't want to pay for photos to be redone when the bathroom had been missed);7) When we got an offer on the property, I responded on a phone call with a higher counter offer. Jacksons were pushing back saying not to do this and to accept the offer, however, I said no we would like to put forward the counter offer which my husband and I had agreed. Moments later Jacksons called my husband rather than the buyer, undermining me, trying to get him to accept the offer. Of course, my husband had the same view as me and the agent had to put forward our counter, which actually got accepted.8) When discussing all my issues with a friend, I found out that they were also having significant issues with Jacksons and were thinking about taking legal action - so seems to be a common theme...

Stacey · 12 February 2024

★★★★★ 5/5

Trustpilot

I dealt with Rai Gega throughout my…

I dealt with Rai Gega throughout my tenancy exchange with a property. She is a credit to Jacksons and her assistance throughout was always prompt and helpful ensuring the process all went efficiently and smoothly.

Veronica · 10 July 2026

★★★★★ 5/5

Google

I had a great experience buying a flat with Jacksons. From start to finish, their team was professional, knowledgeable, and incredibly helpful. Special thanks to Daniel, who was my main point of contact throughout the process. He kept me informed every step of the way and made the whole experience smooth and stress-free. I felt well-supported and confident in my decision. Highly recommend!

James · 17 November 2024

★★★★★ 5/5

Trustpilot

Change to tenancy

James Englefield is kind, direct, and quick to respond to all enquiries.

Spatel · 29 April 2026

★★★★★ 5/5

Google

Kelly was extremely professional, proactive and ensured a smooth house buying process for us! Highly recommend.

Vindhiya · 25 March 2026

★★★★★ 5/5

Google

Poppy is always friendly and professional. I really appreciate the fact that she is always on time when we are viewing properties. She is great on the communication front, always quick to respond to both email and phone questions that we may have. She has been patient and kind throughout the process, and we really appreciate it! Poppy always keeps us in mind, and in my view has gone above and beyond what was expected to help us find exactly what we need. A pleasure to work with.

Mark · 30 November 2023

★★★★★ 5/5

Google

I’m a first time buyer and have been dealing with Poppy, who has been amazing. As a first time buyer, I have had a lot of questions, which Poppy has answered all of, this has made the whole process feel less overwhelming. Poppy is very reliable and super easy to get in contact with. Poppy also has had a good understanding of what I’m looking for and has shown me an excellent selection of properties. Thank you Poppy!

Olivia · 30 December 2023

★★★★★ 5/5

Google

My experience with Jacksons’ Balham office has been very positive. They have helped me find my first home! In particular, Poppy Wilks went above and beyond to find a great selection of properties to view that were tailored to my preferences and budget. Poppy has been a very effective communicator, and made herself available to arrange viewings at short notice which helped me secure my offer. Thanks very much!

David · 26 August 2025

★★★★★ 5/5

Trustpilot

Jade Buckley of Jacksons Estate Agents

We have been using Jacksons Estate Agents for the management of our flat in London, and we couldn't be happier with the service they provide. From the very beginning, their agent, Jade Buckley, has been nothing short of exceptional. She is professional, efficient, and incredibly attentive to our needs as property owners.Jade has consistently gone above and beyond to ensure that our flat is well-maintained and that any issues are addressed promptly. She is always available to answer our questions and provide us with updates, making us feel valued and well-informed. Her proactive approach and attention to detail have made the management of our property a seamless and stress-free experience.The communication from Jade and the rest of the team at Jacksons has been excellent. We are always kept in the loop and feel confident that our property is in good hands. They have truly set a high standard for property management, and we are grateful to have them managing our flat.We would highly recommend Jade Buckley and Jacksons Estate Agents to anyone in need of property management services in London. Their commitment to providing outstanding service is evident in everything they do, and we feel fortunate to have them on our side. Thank you, Jade and the Jacksons team, for your exceptional service and dedication!

Tony · 1 November 2023

★★★★★ 5/5

Google

Cannot praise the sales team at Jackson’s enough. Also their refurbishment team, thanks Ana. After only one week on the market achieved a full asking price! Amazing result! In particult, Helen thank you for your advice, plain speaking and honesty..thanks also to Poppy and in particular Candace for sealing the deal. Ps. You may have even changed my view of estate agents!!

Ann · 26 October 2025

★★★★★ 5/5

Trustpilot

I have known Shernitta for a few years…

I have known Shernitta for a few years now and she has never disappointed me. She is a very likeable person and easy to talk to. She has the ability to find solutions whether on technical issues or more problematic ones. She also has the ability to understand various perspectives and excel in finding creative solutions to challenges, making it more likely to reach satisfying resolutions for all parties involved.Overall Shernitta is a very dedicated and effective member of Jacksons Estate Agency and I'm very grateful she's head of the Balham team.

Yvette · 11 October 2023

★★★★★ 5/5

Trustpilot

The Property Management Team at Jackson Real Estate

The Property Management Team at Jackson have been very helpful with regards to the management of my rental property in London. They were very thorough with helping me prepare the property and ensure that everything was compliant with the UK laws and ready for the tenants to move into the flat.

Anita · 27 May 2026

★★★★★ 5/5

Google

Lara from Jackson’s Balham has been amazing! Her communication throughout the process has been fantastic, and really great customer service, she listened to questions and managed to resolve everything with speed and helped progress the transaction forward. I’ve interacted with many estate agents in the area and she is by far the best, very happy and relieved to have this experience thanks to Lara!

Anastasia · 28 July 2024

★★★★★ 5/5

Google

Team at Jackson’s has been great so far. We have had the pleasure of dealing with poppy at Jackson’s. Poppy has been amazing to us so far (thank you!) Answering every question we have and going beyond 24/7 to help us find our second property. When I first met poppy I felt at ease and welcomed. Poppy is very kind and attention detail is great and professional. Thanks again Aoife and Barry.

Aoife · 29 February 2024

★★★★★ 5/5

Google

Team at Jackson’s has been great so far. We have had the pleasure of dealing with poppy at Jackson’s. Poppy has been amazing to us so far (thank you!) Answering every question we have and going beyond 24/7 to help us find our second property. When I first met poppy I felt at ease and welcomed. Poppy is very kind and attention detail is great and professional. Thanks again Aoife and Barry.

A · 28 February 2024

★★★★★ 5/5

Google

I’d used Jackson’s previously so they were my first choice when it came to selling my property this time. I wasn’t disappointed. Raymond Addy and the team were amazing! My property was under offer within a couple of weeks of it going on the market and for a great price too. The communication and professionalism of the team at Jacksons Balham is second to none and I’d highly recommend them

Paul · 29 March 2024

★★★★★ 5/5

Google

Had a really excellent experience with the staff of Jacksons. Always very polite and helpful. Raymond was our primary contact for buying…he went out of his way to help with the purchase. Met us at the flat on numerous occasions and at very short notice. Raymond made buying an easy and pleasurable experience.

Nigel · 2 January 2025

★★★★★ 5/5

Google

Really great service from start to finish. Very knowledgeable about the local market and very responsive. Candace, Raymond, George and Poppy were great at supporting us through this important journey.

Lucas · 26 September 2025