Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery unorganised, poor standards in every department
Really disorganised at every level. Repeatedly chased by ourselves regarding the ongoing issues. Dealing with different people not knowing what there doing. Very unapologetic about there lack of coordination and conformation. Never use these again. Extremely let down and utterly disappointed at the service that Jackson-stops in Wimbledon branch provide.
HS · 22 October 2021
Agent replied · 13 June 2024
We are concerned to read your comments and unable to identify you on our database. Please do contact us directly with further details and we will look into this for you - asma.chughtai@jackson-stops.london. Kind regards, Asma Chughtai, Customer Relations Team.
★★★★★ 5/5
TrustpilotAmazing!
Amazing. It is one of the best agency I've dealt with so far. They are so professional. Viola was a great agent. She was helpful and helped me to finish all paper works in less than a week. I really recommend Jackson-Stops
Nina · 20 August 2019
★★★★★ 5/5
TrustpilotJackson-Stops highly recommended
Jackson-Stops provided an excellent service from start to finish. Excellent communication throughout what was a long process due to COVID, Lottie (who was outstanding) clearly has excellent relationships with local solicitors and invests time with all in the chain to keep things moving.My second move with them and would certainly use them again.
Sara · 3 March 2021
Agent replied · 13 June 2024
Dear Sara, we are delighted to read your review, thank you for taking the time to acknowledge the five star service you received from Jackson-Stops. Best wishes from us all.
★★★★★ 4/5
TrustpilotWould recommend this agent for Lettings in Wimbledon
This agent has been managing the rent of some of our properties for almost 10 years. The Lettings team in Wimbledon have always been proactive and helpful. One of the best agents in Wimbledon based on our experience.
Wissam · 19 March 2023
Agent replied · 13 June 2024
Dear Wissam, thank you for leaving a review for our Wimbledon team, and it's very good to read that you feel they have always been proactive and helpful. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson Stops was always very…
Jackson Stops was always very straightforward with us, and attentive to our needs.
KE · 23 September 2024
Agent replied · 25 October 2024
Dear KE, it is good to hear that the service you received was attentive and straightforward. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotBest agents I have ever used
I had tried 2 other agents before Jackson Stops who had achieved nothing. Jackson Stops were terrific. They arranged lots of viewings, kept in touch with me and were a huge help finalising the eventual sale. I can't recommend them highly enough.
Frances · 15 October 2022
Agent replied · 13 June 2024
Dear Frances, thank you for taking the time to leave a review and we are pleased to hear that you highly recommend Jackson-Stops. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotLovely team
Our experience with Siobhan from the maintenance team has been great. She’s always very quick to respond and handles our concerns with great efficiency. Very much appreciated!
Aby · 21 May 2025
★★★★★ 5/5
GoogleI was speaking to rental agent Viola who found me a beautiful two bedroom apartment in Mayfair, exactly in the location I specified. I highly recommend Viola she kept her word and didn't show me anything which wasn't suitable.
Soraya · 16 April 2020
★★★★★ 5/5
TrustpilotWe would like to congratulate Neil and…
We would like to congratulate Neil and Anthony at Jackson Stops for making our recent purchase a simple and easy transaction . They were helpful and friendly all the way through and went above and beyond when needed. We would definitely recommend them in the future. Siobhan and Eugene
Siobhan · 8 July 2021
Agent replied · 13 June 2024
Dear Siobhan and Eugene, thank you for taking the time to leave a review of our wonderful Woburn team, it sounds as though they helped make your sale as stress free as possible. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotTallulah has always responded quickly…
Tallulah has always responded quickly to any questions or concerns, and is friendly and accommodating. In general my experience with Jackson Stops has been professional and efficient. Thanks!
Russ · 13 October 2023
Agent replied · 13 June 2024
Dear Russ, a great review - thank you for posting, and we're delighted to hear your experience with Jackson-Stops has been professional and efficient. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotA great team
Everybody hates Estate Agents and we were beginning to but we switched to J-S and we love them! Could not be more friendly and helpful and always respond to emails and calls quickly. As sellers, they got us plenty of viewings and a sale. Can't recommend them highly enough.
Carey · 20 May 2021
Agent replied · 13 June 2024
Dear Carey, thank you for your honesty, we're glad we could convince you that brilliant estate agents do exist! Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleI dealt with Nella; she was fantastic and very tactful in her communication. We were choosing some places I wanted to live in.
I dealt with Nella, who was fantastic and very tactful in her communication.
Harith · 16 April 2020
★★★★★ 5/5
TrustpilotJackson-Stops (Anthony and Neil in…
Jackson-Stops (Anthony and Neil in particular) were excellent. Kept in regular communication with us and proactively kept all parties to the transaction appraised. Actively driving the transaction. Professional and proactive throughout. Thank you - no hesitation in recommending them.
Sacha · 17 September 2022
Agent replied · 13 June 2024
Dear Sacha, thank you for your review, we're delighted Anthony and Neil's professional service shone through. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson Stops were a pleasure to deal…
Jackson Stops were a pleasure to deal with. Always available on the phone to advise and reassure, they sold my flat just after Lockdown, not an easy time for anyoneThe photographs were great, the price seemed accurate and every one of the team was friendly and professional throughout. Fully recommended
Cecilia · 17 November 2020
Agent replied · 13 June 2024
Dear Cecilia, thanks so much for taking the time to praise the service you received from us.
★★★★★ 5/5
TrustpilotVery professional with good…
Very professional with good communication. Nice people to deal with.
Friend · 5 September 2024
Agent replied · 25 October 2024
Thank you for your five-star review. We are delighted that you found the team professional and nice to deal with. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotThree Cs
Jackson-Stops were confident consistent and communicative throughout. From the moment Nick gave us a valuation, to Margaret conducting the viewings to Sara keeping us up to date with news and views JS were smooth operators who made our sale slide nicely along. John and Helen K
Helen · 3 July 2021
Agent replied · 13 June 2024
Dear Helen, thank you for sharing your experience working with Jackson-Stops, we're glad to hear our skills and professionalism ensured a smooth sale. Best wishes from us all.
★★★★★ 5/5
TrustpilotThanks Margaret, you are a star!
We have been with this agency for more than 20 years e we appreciated the hard and dedicate work of MargaretHeath. She is a star!
Erica · 19 October 2023
Agent replied · 13 June 2024
Dear Erica, it's fantastic to hear that you've been with Jackson-Stops as your agent for more than 20 years, and that Margaret provides you with dedication and hard work. With best wishes from everyone at Jackson-Stops.
★★★★★ 1/5
TrustpilotOur rental was not as described
Our rental was not as described The agents took so long to rectify the problemsThey are never passed on the exact facts to the landlady, who was not a very nice personThe facts were twisted by both parties to their advantage A very unhappy period in our lives
Sandra · 4 January 2021
Agent replied · 13 June 2024
Dear Sandra, we are really sorry to hear of your experience, if you'd like to email further details, we will investigate - social.media@jackson-stops.co.uk.Best wishes, Jo from the Jackson-Stops marketing team
★★★★★ 5/5
TrustpilotFabulous at communication ....
Fabulous at communication at every stage of the selling and buying process; they did what they said they were going to do and when they said they would - making the whole moving journey a little less stressful. Thank you hugely.
Mads · 1 April 2022
Agent replied · 13 June 2024
Dear Mads, we're delighted our staff took the stress out of your move. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson-Stops in Pimlico
Harry Buchanan and his energetic team at Jackson-Stops are all consummate professionals with whom we have had a number of years' experience. We have bought through them, very nearly sold through them until we decided to withdraw and are now investigating the merits of renting with them. Their knowledge of the area and its market is unrivaled and we have every confidence that they will be there to guide us successfully when we take the next steps in our journey with them for a new home.
Kees · 12 December 2020
★★★★★ 1/5
TrustpilotThe worst agency company
The worst agency company which I was dealing in my whole life. Very unfair company who don't care about any one who is renting houses from them. Very unhelpful , never dealing with any problems , just taking money for everything whatever they can.Avoid them to have easier life
Romanooo · 26 August 2020
Agent replied · 13 June 2024
We're sorry to see your review, please email social.media@jackson-stops.co.uk with the name of the branch you contacted and we will pass on the feedback to our Director.
★★★★★ 5/5
GoogleNella was a crucial contact for our property search in London. Her persistence and patience throughout our search despite our ever-changing requirements was admirable. An asset to Jackson-Stops and a wonderful help to us!
Claudia · 16 April 2020
★★★★★ 5/5
TrustpilotThey did a good job selling our house
They did a good job selling our house, a good team.
Thomas · 22 July 2024
Agent replied · 24 August 2024
Dear Thomas, thank you very much for your five-star review of our Bridport & Dorchester team and we wish you well in your new home. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson provided good service.
Jackson provided good service.Alice,
Alice · 9 November 2024
Agent replied · 25 December 2024
Dear Alice, we very much appreciate your five-star review. With best wishes from everyone at Jackson-Stops.
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