Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJackson Stops sold our house for us…
Jackson Stops sold our house for us recently. Jon and Yvonne in the Norwich office were very professional and helped us through 3 aborted sales. (No fault on their side, the market just cooled off) They stuck to their task and we achieved our sale the following month which has allowed us to build our forever home in North Norfolk. Thank you Jackson Stops and the folks in the Norwich office.
Mr · 11 August 2023
Agent replied · 13 June 2024
Dear Malcom, we are grateful for your review and to read that the service you received from Jon and Yvonne at our Norwich branch was professional and worthy of a 5 star review. With best wishes from us all at Jackson-Stops.
★★★★★ 1/5
TrustpilotAbsolutely appalling sales experience
Absolutely appalling sales experience. From being told that the buyers were cash buyers to then being told they didn't have the deposit. No fact checking had been carried out and we were led along for months without regular updates and the agent side stepping and avoiding calls only to find out the sale had fallen through and Jackson-Stops were aware but hadn't even bothered to update us! Absolutely no follow through.
Bridget · 3 August 2023
Agent replied · 13 June 2024
Dear Bridget, we are sorry to read about your experience and would like to investigate further if you can let us know which branch you were involved with. Please do email info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops
★★★★★ 5/5
TrustpilotExcellent valuation service and after…
Excellent valuation service and after care, Anthony was polite and courteous
Mr · 26 April 2024
Agent replied · 13 June 2024
Dear Mr bashar-al-sheklly, what a joy to hear that your experience was good, with excellent valuation and after care. Thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent
As always Ed Lottie and all the newmarket branch were superb in selling our property on duchess drive. In testing times they got it over the line always in touch in their professional manner to assure us in regards to the chain. Sold many properties in newmarket area with jackson stops and will do so in the future by far the best agents for this area
Neil · 23 November 2023
Agent replied · 13 June 2024
Dear Neil, what a lovely review - thank you. The team at our Newmarket branch will be delighted to hear that the service they provided for you was superb and that you will use our services in the future. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotReally helpful and friendly
Really helpful and friendly. Michelle was great with giving me as much information I needed about freehold leasehold to make the purches. Overall, very satisfied and I will come to Jackson-Stops when I rent the property or look at buying another one.
Guy · 9 March 2021
Agent replied · 13 June 2024
Dear Guy, many thanks for sharing your experience, it would be a pleasure to assist you again in the future. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson Stops (Woburn) - Excellent Service
I would like to commend the professionalism and customer experience my family and I experienced when both selling and buying property through Jackson Stops via their Woburn Branch.
Daniel · 7 July 2025
Agent replied · 25 September 2025
Dear Daniel, thank you for your five-star review of Jackson-Stops Woburn, and we are delighted to hear that your experience of buying and selling with us was so positive, and that you would recommend us.
★★★★★ 5/5
TrustpilotI would highly recommend Jackson-Stops
I would highly recommend Jackson-Stops as an Estate Agent in the Reigate and surrounding areas.From the first initial meeting at our property to the final phone call following completion, Jackson-Stops were very professional and efficient. Everyone involved knew exactly where we were during the sales process, this reduced the stress of selling and purchasing a house. The success to buying a property involves all stakeholders working together to achieve the right outcome. Jackson Stops, and in particular our agent Chris, made sure that this took place. They had no problem making follow up calls on our behalf or liaising with Solicitors and other agents within the chain. I have to say, Jackson-Stops definitely went the extra mile for us! From Ryan
Ryan · 12 September 2022
Agent replied · 13 June 2024
Hi Ryan, thank you for taking the time to leave a five star review about the service you received from Jackson-Stops Reigate. It is good to know that you felt they went the extra mile for you. With best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotOutstanding
An absolutely outstanding, professional and friendly service from Toby at Jackson Stops in Lindfield, we can't sing his praises enough. He made the process run smoothly from start to finish, the viewings were done well with great enthusiasm and he ensured we had a strong buyer. He provides great advice and guidance and really takes his time to make sure things are done properly, to a high standard. He has a calm manner, good attention to detail and takes everything in his stride.
David · 7 September 2022
Agent replied · 13 June 2024
Hi David, thank you for your review, and we are very happy to hear that the service you received was outstanding, professional and friendly. With best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotGreat
Loren Pogue has been fantastic in helping with an issue I've recently had in my property. 10/10 would recommend.
Anon · 11 October 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave a review for Loren, and it's good to hear that the issue you had was resolved, and that you would recommend us. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotJackson-Stops in Bury St Edmunds
Jackson-Stops in Bury St Edmunds, and especially the wonderful Ro, provided an excellent all-round service. Friendly and supportive, they kept us well informed and we felt they were really there for us throughout the process. We got great advice and recommendations and we would recommend them without hesitation.
Kerry · 10 October 2024
Agent replied · 25 October 2024
Dear Kerry, we are so pleased that you would recommend our services, and thank you for your five-star review. You felt out team was friendly and supportive, and that is a wonderful thing to hear. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotGeorge Hill, Jackson-Stops Truro
From our first meeting with him at a different property, George Hill built immediate rapport with us which led to our accepting his recommendation on a property we wouldn’t of initially considered; which we ultimately bought! Thereafter George has consistently gone way above what I would expect from an estate agent to truly orchestrate the whole sale. George has worked with me on a weekly basis to chase solicitors and buyers up and down the whole chain to bring our purchase to close. His advice has been proactive and comprehensive and made a palpable difference to the whole chain. In our eyes he is worth at least another percent on your fee. We hope to keep in-touch with George and will recommend George and your company to all our friends. Outstanding!
John · 23 April 2018
★★★★★ 5/5
TrustpilotI can’t thank Jackson-Stops enough
I can’t thank Jackson-Stops enough. Paula is an absolute star, she was very helpful & went beyond expectations. As I had had recent bereavements I was finding the whole process very stressful. Paula helped immensely - such great service!
Sue · 7 July 2021
Agent replied · 13 June 2024
Dear Sue, thank you for sharing this review, we are so sorry to hear of your loss. We are glad Paula was able to support you throughout the process. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotRobert Dawson was a great help in…
Robert Dawson was a great help in selling our house in Pimlico, London. He was able to manoeuvre sensitively around myself and my elderly husband and managed to sell the house at over the asking price. Always polite, organised and available at a drop of a hat, we felt in safe hands throughout the selling process. I would warmly recommend his services to anyone looking to sell their house.
Chantal · 2 November 2021
★★★★★ 5/5
TrustpilotExceptional Service
Toby, Guy and the team were excellent! They introduced buyers who exchanged contracts within 2 weeks from the first viewing. The sale was handled exceptionally well at every level. A great service, worth every penny.
C · 5 February 2022
Agent replied · 13 June 2024
Thank you for leaving such a complimentary review of the service you received from our Mid Sussex branch. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotWe bought a property through… Jackson-Stops Woburn
We bought a property through Jackson-Stops early in 2024. Anthony, Tracy and colleagues were instrumental in making the property buying process a very positive experience, and even when we had a few 'bumps in the road' nothing was too much trouble for the Jackson-Stops Team. We would wholeheartedly use Jackson-Stops if or when we are considering selling a property. Thank you.
JM · 25 January 2024
Agent replied · 13 June 2024
Dear JM, we're delighted to hear about your positive experience with the team at Jackson-Stops Woburn, and that you would wholeheartedly recommend our services. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotThe best agents in the South Hams
From first viewing to exchange of contracts in less than three weeks. I think that says it all. An exceptional team. Thank you.
Colette · 6 August 2025
Agent replied · 2 June 2026
Dear Colette, your five star review of Jackson-Stops is very well received - thank you - and we are delighted to hear that your house purchase was speedy and that you experienced exceptional service. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotAll staff excellent
All staff excellent. Great communication. Proactive and efficient. Very happy that we chose Jackson Stops Reigate for our sale.
SukiSu · 11 June 2026
★★★★★ 5/5
TrustpilotAmazing over a stressful time
During a very stressful time being unsure if we would get our new property keys in time before our current rental tenancy, Jackson-Stops were very helpful and understanding with us and pushed along each step of the way. David in particularly worked very hard to ensure we would obtain our keys as soon as possible.I can't thank this company enough as they've pulled through in the end and allowed us to secure our lovely property while still having an overlap with our rental one :)-Daniel Carnovale
DANIEL · 13 May 2022
Agent replied · 13 June 2024
Dear Daniel, thank you for the five star review. We're glad David was able to take some of the stress out of your move. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotTireless Help & Support from the Barnstaple Branch.
We cannot speak too highly of the help, support and encouragement we received from James Carroll and his wife Ria at Jackson-Stops, Barnstaple. They fully understood the significance to us of the move we were making, and never made light of it. And they gave us assistance and advice with our purchase (which was not through Jackson-Stops) as well as our sale. They were so completely professional in their work for us, but also friendly and supportive, pushing and battling for us, or asking a pointed question, or making a diplomatic phone call, at just the right moments. And when the going got tough, there was no-one else I would have wanted watching our back. We have made a life-changing move, very much for the better, and James and Ria played a very significant role in making that happen.Thank you.
D · 27 April 2022
Agent replied · 13 June 2024
Thank you so much for sharing your experience of our Barnstaple team, highlighting Ria and James's professional, knowledgeable and effective estate agency service. We wish you every happiness in your new home. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotThe Stars at Jackson, Stops
I only wish there were more stars to award !Jackson, Stops in Alderney Edge have come up trumps again .This time we used the rental department headed by the one and only William Jordan.They offer the most efficient and professional service in a helpful and friendly manner, always delivered with a smile while putting the clients wishes to the forefront.
Jacqueline · 9 February 2024
Agent replied · 13 June 2024
Dear Jacqueline, a glowing review - thank you! We are delighted that the service you received was efficient, professional and friendly. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotMakes the challenges of letting much smoother
Moving to a new country is always a challenge. Paula B. and Jackson-Stops really helped make the process much smoother. I felt supported through the letting process. My move in was complicated by Covid and they were so helpful during that very stressful time.I feel like they give me plenty of notice if there is a need to enter the home and follow up on any needs.I plan to be here quite awhile and, if I ever need to move, feel I would look through their properties first.Thank you!
Terri · 22 March 2022
Agent replied · 13 June 2024
Dear Terri, thank you for taking the time to write a review for our Newmarket lettings team. We're glad to hear our staff, Paula in particular, took the stress out of your overseas move and you are happily settled in to your new home. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotLottie and the team at Jackson-Stops…
Lottie and the team at Jackson-Stops have been great to deal with and they have made the purchasing experience very easy and straightforward. I would highly recommend using Lottie and the Jackson-Stops team for any property transactions.
Cormac · 19 May 2021
Agent replied · 13 June 2024
Dear Cormac, thank you for taking the time to review the professional service you received from Lottie at Jackson-Stops. We're glad to hear her professionalism shone through. Best wishes from us all, Jo from the marketing team.
★★★★★ 5/5
TrustpilotToby and all the Jackson-Stops team…
Toby and all the Jackson-Stops team have been amazing! They are so professional, helpful, easy to contact and go that extra mile. If we buy or sell in the future we will of course use Jackson-Stops.Thanks Toby!
Libby · 29 April 2021
Agent replied · 13 June 2024
Dear Libby, thank you for your glowing review of our Jackson-Stops Mid Sussex team, Toby in particular. Best wishes from us all.
★★★★★ 5/5
GoogleViola was amazing, honest, and hustled for us all the way! She got us all the answers we need and made us feel so welcome. Get in touch with Viola if you want an amazing place and friendly service in London!
Lyman · 27 March 2020
Agent replied · 23 August 2024
Dear Lyman, Having read your review, we would like thank you for your feedback about our Mayfair Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Sam Farnan Customer Relations Team
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