Jackson Stops London reviews

★★★★★ 5/5

Google

Living overseas and trying to sell a post-probate flat in London could have been a hugely challenging experience if it was not for the Jackson-Stops smooth facilitation in all areas throughout the process. The team were always immediately responsive to all communications and personable and professional at all times. They often went above and beyond in helping ensure we were readying and promoting the property to its full potential. The sale was slightly complicated by the buyer but they ensured that the sale went through successfully. I would also highly recommend the solicitor they recommended who worked tirelessly to get the sale through. All in all I would be hard pushed to find fault with our experience of working with Jackson-Stops and thank them for all of their hard work and support in our recent sale.

Christine · 16 October 2024

★★★★★ 5/5

Google

Georgia and Jackson Stops could not have been more helpful and professional - from start to finish we felt very confident they would find a suitable tenant - this happened very quickly and we are very happy with their choice. Georgia handled all the administration with good communication at all times and was very helpful in the in the process of preparing the apartment for the new letting Thank you very much Tim and Clare

Tim · 28 December 2024

★★★★★ 5/5

Trustpilot

All down to Laura and her expertise in…

All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease and installs confidence through out. We are happy using J-Stops but would always want Laura to handle our business

Keith · 15 October 2025

★★★★★ 5/5

Trustpilot

Friendly professional and helpful…

Friendly professional and helpful service, nothing was too much trouble and we found the buying experience to be completely hassle free. Matters progressed without any hitches and we were kept fully informed from start to finish and nicely rounded off with a bottle of Champagne on completion. We can thoroughly recommend Ria and James at Jackson-Stops who we feel acted honestly and with great integrity Great service.

David · 11 April 2022

★★★★★ 5/5

Google

I have been very impressed with both the Sales and Lettings teams at Jackson-Stops Pimlico. In particular Georgia, in Lettings, who is incredibly efficient and personable. She managed to let my flat extremely quickly to great tenants and she ironed out many teething issues efficiently.

Annabel · 21 February 2024

★★★★★ 5/5

Trustpilot

Wonderful Team

I have been renting my property out through Jackson-Stops for a number of years and the lettings team are excellent! They are extremely efficient, helpful and always on the end of the phone. Would throughly recommend if you are looking to rent out a property.

Vicky · 26 November 2025

★★★★★ 5/5

Google

I recently bought a flat in Pimlico with help from Clarissa at Jackson-Stops who was great to deal with throughout. She showed me round countless properties, often at short notice, and was never pushy or impatient even with my persistent dithering and troublesome availability with work etc. Thank you Clarissa for all your help.

Tim · 21 June 2023

★★★★★ 5/5

Google

I've recently rented a flat with this agency and can tell that the service provided is extremely high quality. Indeed, Millie has been helpful and always available for any requests over the phone. The property management team is also currently still helping me blend in this new place and their efficiency is also notable.

Anthony · 21 June 2023

★★★★★ 5/5

Google

Many thanks to Clarissa Haynes at Pimlico Jackson-Stops for her help with the recent purchase of a flat in the area. She was responsive, knowledgeable, and made a lot of time for extra viewings for us, which was much appreciated. We are very pleased with the outcome and with our experience with the agency.

Gabrielle · 21 June 2023

★★★★★ 5/5

Google

I have recently used Jackson Stops Pimlico office to sell my small 1 bed flat and they have provided a great service. Very promptly and efficiently marketing the flat and securing a buyer. The post offer sales process was however extremely challenging with a number of negotiated matters that needed to be navigated with the buyer. Hamish, in particular, used his personal rapport with the buyer to streamline the handling of these matters on a proactive and timely basis and handled the extremely challenging nature of this transaction with calm professionalism for which I thank him. I would strongly recommend Jackson Stops as an agent.

Katie · 23 September 2024

★★★★★ 5/5

Trustpilot

Sherborne house sale

Very pleasant people,good communication,great negotiation and such a speedy transfer…Highly recommended

Tim · 9 August 2026

★★★★★ 5/5

Trustpilot

Getting things done

I've really appreciated dealing with Tallulah Keating, she's lovely in her approach, but also extremely efficient in getting things actioned and dealt with. She also communicates constantly so you have visibility of what is happening, which hasn't always been the experience I've had. So thank you Tallulah, much appreciated!

Loraine · 14 October 2023

★★★★★ 5/5

Trustpilot

Sale Experience

Throughout the process of our sale, Jackson Stops wonderful Shaftesbury Team were at all times, responsive, constructive and extremely helpful wherever we had moments of doubt. In particular, at crucial moments in the sale they were able to 'helicopter' above the emotionality that inevitably accompanies a house sale or purchase and provide laser like advice which was so much appreciated.Another strong quality was the overlapping of the whole team with each knowing the others updates so that whoever answered the call or email, they were able to instantly respond.All the staff were unfailingly cheerful and courteous at all times and there was never a time when a call or email wasn't responded to.All in all, one of our best experiences todate and we would have no hesitation in recommending a would be buyer or seller to the JS Shaftesbury team led by James.

MURRAY · 24 August 2024

★★★★★ 1/5

Trustpilot

Review for Jackson Stops

Review for Jackson StopsWell, not sure where to start but at first interaction I thought professional, credible and personable until we realised the game they were playing behind the scenes. We went through some negotiation with the seller, fine, get that this is part of the process. Our significantly above asking price offer was finally accepted, with a condition it was taken off the market. After three weeks, we asked if we could show ours kids around and so we did. Despite knowing we would do this, they had been negotiating with other offers and told us on Monday (3 weeks after our offer was accepted) that they had a formal offer through from another seller. Whilst I appreciate they have a legal right to do this, I think they have a moral obligation to let us know especially as we’re showing our kids around that weekend. They then asked us to go into a bidding war for a house we had already had an offer accepted for. They had said that the person had given a written offer which is bizarre considering they never asked us for anything in writing and my agent had advised to write in so they responded to our offer in the first place as communication with this agent was nonexistent! This shows how this company works - underhand and unprofessional

Manpreet · 15 August 2024

★★★★★ 5/5

Trustpilot

Jess Lynagh from the Property Management Team

Special thanks to Jess Lynagh from the management team. Quite a number of minor issues found in the newly rented property, but with her help, everything solved! She is really well organized and helpful!

Salmon · 3 July 2024

★★★★★ 5/5

Google

Henry was really helpful and showed a range of options for my budget. He also kept me informed of new entries to the market.

Luke · 3 December 2024

★★★★★ 5/5

Trustpilot

Newmarket Jackson Stops is great.

Chloe at the Newmarket branch has been very helpful to us in making our experience as simple and straightforward as possible. Jackson Stops Newmarket is always quick to respond and thorough in their support.

Customer · 28 August 2025

★★★★★ 5/5

Trustpilot

Friendly, practical, honest advice

Tracy and Anthony have been just great - very patient and understanding over the months we've been looking for just the right house. I never got the feeling that they were only after a sale, because I also found they were honest and informative, so that we were able to make the right decision based on facts as well as feelings. In the end, the house we've found is out of their area, but I was so grateful to them and their friendly advice and practical help which made us feel that our future mattered to them. Highly recommended!

CROW · 19 July 2024

★★★★★ 5/5

Trustpilot

Gold Star Jackson-Stops!

High praise for Lottie Watts and the team at Jackson-Stops, Newmarket who recently sold my mother’s house. Superior sales particulars with a real attention to detail, personable and knowledgeable office staff and great communication from viewing feedback to negotiating the sale itself. They were very adaptable as the sale proved a little more complicated than first anticipated. I wouldn’t hesitate to use them again in the future.

Lucinda · 11 May 2021

★★★★★ 5/5

Trustpilot

Chloe was extremely helpful and…

Chloe was extremely helpful and knowledgeable of the property that she had showed me. She was able to make the process as smooth and easy as possible. I would gladly work with them in the future.

Mark · 26 April 2024

★★★★★ 5/5

Google

Harry, Clarissa and the team at Jackson-Stops are truly remarkable in terms of their dedication, professionalism, knowledge of the area. They have helped us several times over the years and we would never consider using anyone else but them - far and away the best agents in the area.

Rose · 21 June 2023

★★★★★ 5/5

Google

Recently rented a flat with Jackson Stop in Chelsea. Great experience. Worked with Harriet Devonald, who was extremely kind and helpful. It was also very easy to get in contact with Harriet to solve any last minute issue or answer questions during the process. She did a great job.

Andrea · 21 June 2023

★★★★★ 5/5

Google

Harry Buchanan and Jackson Stops were recommended to me to help me sell my flat in Pimlico. For one reason and another, not in mine or their control, the sale did not happen. But at all times I feel I have been given honest, sensible and well researched advice, they have been very efficient in all I have asked of them and I would trust them absolutely. I would have no hesitation in recommending them.

Lucinda · 23 September 2024

★★★★★ 5/5

Google

Hamish has been a wonderful agent to work with, having shown us round many properties in the area he helped us secure a wonderful new home. He made sure everything kept running smoothly and got us over the line in record time!

Nick · 13 May 2025