Trusted Agent profile · London

Jackson Stops London reviews

★★★★★ Excellent

821 reviews across 2 platforms

16 Sussex Street, London, SW1V 4RW

Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 821 reviews on two platforms, including 354 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

354

Reviews on Google

This office

Trustpilot logo

467

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Harry and the team were excellent in handling the sale of my 1-bedroom flat in the Pimlico grid while I was overseas. In what was a not-as-easy-as-hoped-for market, they secured a number of offers, found a solid buyer and moved the process along with regular communication, and were available and friendly by email, phone or WhatsApp. They delivered where others talked.

Chris · 21 June 2023

Agent replied · 20 June 2024

Dear Chris, Thank you for taking the time to leave a wonderful review regarding Harry and the Pimlico team. We wish you all the best. Kind Regards, Marilyn Plews, Customer Relations Team

5/5

Google

Fantastic experience with Jackson-Stops from start to finish - responsive, helpful, collaborative, I can't recommend them enough. Many thanks to Harry, Hamish, and team for making the stress of a house sale 1000x more manageable!

John · 24 November 2024

Agent replied · 24 December 2024

Dear John, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Trustpilot

House sale in Rousdon

Very efficient marketing and selling of our house by the Bridport branch and we cannot thank Michelle enough for her professional but friendly approach to our sale. Despite one hiccup caused by the unfortunate death of our first buyer, the process went through smoothly and efficiently. Michelle was backed up by an excellent admin team.

Jan · 8 November 2023

Agent replied · 13 June 2024

Dear Jan, thank you for taking the time to leave a review for the staff in our Bridport & Dorchester branch, and we are pleased to hear that Michelle was able to guide you smoothly and efficiently through the sale of your home. With best wishes from everyone at Jackson-Stops

5/5

Trustpilot

Jackson Stops Lindfield - superb team

The team at Jackson Stops in Lindfield were fantastic. We bought and sold through them. They were always there with a smile and nothing was too much trouble. When there were issues or emotions along the way they brought experience, professional pragmatism and level headedness to the situation. We highly recommend them!

Nick · 15 January 2024

Agent replied · 13 June 2024

Dear Nick, thank you for your lovely review and it's good to hear that nothing was too much trouble during the sale and purchase of your home and new home. We will share your kind words with the Lindfield team. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Lesley from Jackson Stops is the best

We have moved around a lot and dealt with some of the worst people in this industry. But as a new tenant and having the little things ironed out and fixed as soon as humanly possible, Lesley Coppack has been absolutely outstanding. We are not sure if this is a function of not being in inner city London or what, but I don't want that to detract from Lesley's speed of service and all around competence to do a stellar job. Honestly, my wife and I cannot sing her praises enough

Jonathan · 12 October 2020

Agent replied · 13 June 2024

Dear Jonathan, thank you for taking the time to review our service, it's greatly appreciated and we will certainly pass this feedback on to Lesley.

5/5

Google

Jackson-Stops Pimlico recently helped us in our search for a flat to buy in the area. They were efficient and thorough and we quickly found a property that suited our needs. Clarissa Haynes has been very helpful during the whole process, from the initial flat search to when we closed on the property, which we particularly appreciated as first-time buyers.

Nathalie · 21 June 2023

Agent replied · 20 June 2024

Dear Nathalie Lahiri, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

First class agent.

Matthew and his team sold our house in August 2020. They were professional, friendly, efficient and very easy to deal with. Added to that, Matt thought we could achieve more for our property than the other two agents we got valuations from. He was right. We had 8 viewings booked for the first week and it sold within four days. We can’t recommend Jackson Stops in Bury St Edmunds highly enough, they were excellent from start to finish.

Jan · 11 December 2020

Agent replied · 13 June 2024

Dear Jan, thank you for taking the time to describe your first-class experience of Jackson-Stops. Please don't hesitate to reach out if you need any future property advice. Wishing you all the best.

5/5

Google

Can’t recommend Henry more. I was really nervous about entering the rental market again but he made the whole process so easy, was super responsive and found us the dream property.

E · 17 December 2024

Agent replied · 24 December 2024

Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards,Katie

5/5

Trustpilot

5 star service

We recently sold our old home and purchased our new house with the help of Karl Ormerod from Jackson-Stops.Karl was always available to assist with questions or queries and really helped to make the sale/purchase as smooth as possible. He went above and beyond to get us to completion and we are truly grateful for his hard work. Would highly recommend.

Sumudu · 8 April 2023

Agent replied · 13 June 2024

Dear Sumudu, thank you for leaving a review and we're pleased that you thought Karl at Jackson-Stops Lancashire went above and beyond in helping you sell your home and purchase a new property. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Nothing but praise

Nothing but praise for Toby, Guy and the team at Jackson-Stops in Lindfield. Absolute first rate service from initial valuation of our house, managing (a sometimes tumultuous!) sales process, through to a successful completion. Ours was far from a straightforward sale due to a number of odd covenants in out title deed. However, Toby didn't miss a beat in helping us to navigate these complexities. Heartily recommended.

Piers · 1 September 2022

Agent replied · 13 June 2024

Hi Piers, thank you very much for such a lovely review, and we are delighted that you recommend the services of Jackson-Stops. Best wishes from all of us at Jackson-Stops.

5/5

Google

Millie Bresnahan has been super helpful with our flat search, very attentive and nice with all of the requests we had. We will contact her for sure when we are back for another property search!

Gonzalo · 16 October 2024

Agent replied · 23 October 2024

Dear Gonzalo, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

5/5

Trustpilot

Amended a lease …

Amended a lease in super quick time and dealt with a recalcitrant tenant who was unable to pay rent in a professional manner.

Philip · 19 June 2026

Agent replied · 24 September 2026

Dear Philip. delighted we could help you so quickly thank you for your five star review.

5/5

Google

I recently rented an apartment via Jackson-Stops and Georgia was absolutely amazing through the whole process. I felt very comfortable raising all my concerns which she and her team(shoutout to Will too) patiently handled. Georgia regularly updated me with feedback and even replied on weekends!! I highly recommend her as the perfect agent to manage acquiring new tenants!

Deepti · 21 June 2023

Agent replied · 20 June 2024

Dear Deepti,t’s great to hear that you have had a brilliant experience with our Pimlico office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

From start to finish, Johnny at Jackson Stops was a huge support in our apartment purchase. He was extremely attentive, answered our many questions and queries promptly and navigated us confidently through the process. It is clear he has real understanding of the market and portrays himself in a very professional and friendly manner. It was a real pleasure working with Johnny, Harry and the rest of the Jackson Stops team we would gladly recommend them to anyone looking to purchase or rent in the area!

Jack · 24 November 2024

Agent replied · 24 December 2024

Dear Jack, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie

5/5

Trustpilot

And estate agent like no other

Karl helped us to find our perfect family home, by far the best estate agents I have delt with. Karl was at our beck and call 24 hours a day and couldn't have been more helpful. Nothing was too much trouble. The service offered with Jackson-Stops felt like a bespoke personal estate agent service far above your standard estate agent.

Louise · 19 April 2023

Agent replied · 13 June 2024

Dear Louise, we are so pleased that Karl helped you to find your perfect home and that you consider our Lancashire branch to be the best estate agents you could have dealt with. We will be sure to pass onto Karl your kind words and it's wonderful to hear that you felt the service you received couldn't have been more helpful. With best wishes from all of us here at Jackson-Stops.

5/5

Google

I rented an apartment with the help of Jackson-Stops, and Georgia was great! Very friendly, helpful and to the point. Very satisfied with the Jackson-Stops and their representative Georgia Ward.

Christoforos · 21 December 2024

Agent replied · 24 December 2024

Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

5/5

Google

Jackson-Stops have provided an excellent service during my transition to a new property in Central London. Particular thanks go to Sasha for her professionalism, understanding and efficiency. Her work and support has been first-rate.

Frank · 26 March 2026

Agent replied · 16 April 2026

Dear Frank, Thank you for your kind comments regarding the Pimlico & Westminster team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

Rachel Kasule from Jackson Stops…

Rachel Kasule from Jackson Stops maintenance team, has been extremely supportive with an existing property issue. She contacted the landlord, kept us updated and help find solutions to solve the problem.

Customer · 15 April 2026

Agent replied · 13 June 2024

Thank you for your five star review of Jackson-Stops.

5/5

Trustpilot

Friendly, efficient and good value

Many thanks to the team but especially to Philip who worked tirelessly to get the job done and was determined and optimistic at all times. Friendly, efficient and good value

Marion · 22 April 2026

Agent replied · 24 September 2026

Thank you for your five star review of Jackson-Stops.

5/5

Google

Jackson-Stops Pimlico & Westminster is run and staffed by people who are honest, professional and efficient, as well as being highly knowledgeable of the area. I highly recommend the agency and especially those involved in securing my recent sale. They worked as a very effective team. Thank you, Harry, Alexander, Hamish, Clarissa, Alex and Alice.

Mark · 26 July 2023

Agent replied · 20 June 2024

Dear Mark, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

James saved the day - and the home purchase!

We were buyers of a property listed by Jackson Stops. We experienced some uncertainty towards the end of the conveyancing process and were nervous that the entire sale would fall apart. Thankfully, the communication from James and Ria was positive, consistent, and of high quality. If James said he would contact me by the next morning with news, he did. I credit them with saving the entire purchase. Very grateful for their efforts!

Erin · 11 June 2021

Agent replied · 13 June 2024

Dear Erin, thank you for sharing your experience working with our Barnstaple team. It sounds as if James and Ria drew on their combined experience to keep your negotiation on track. Wishing you every happiness in your new home. Best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

I could not recommend Jackson Stops…

I could not recommend Jackson Stops more highly and if I could give 10 stars I would. Aside from Toby and the team being the utmost professionals, they are just lovely people who simply get the job done. Toby and Jackson Stops say what they do, and do what they say, its as simple as that. Well done Toby, Guy & Alice for all your hard work, it is very much appreciated.

Donna · 18 August 2021

Agent replied · 13 June 2024

Dear Donna, thank you for taking the time to leave a review of our wonderful Mid Sussex team, it sounds as though they helped make your sale as stress free as possible. Best wishes from us all at Jackson-Stops.

5/5

Google

We cannot praise the team in Pimlico and Westminster more highly. Harry and Johnny were professional and helpful from start to a very stressful finish and we would not have succeeded with our sale without them.

Amanda · 19 August 2024

Agent replied · 26 August 2024

Dear Amanda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Brilliant service

Huge thanks to Anthony and Lucy at Jackson-Stops Hale. They have been so professional and efficient through out the whole process of selling our home. It is really wonderful to have an estate agent with integrity as well as experience. Anthony has been amazing through the whole process. We felt completely confident and safe in his expertise. The whole team at Hale have been incredible. We are so grateful. Thank you.Geraldine and Mike

Mike · 13 May 2021

Agent replied · 13 June 2024

Dear Geraldine and Mike, thank you for recognising the professionalism and teamwork that goes into selling houses, your words mean a great deal, especially to Anthony and Lucy. Best wishes from us all at Jackson-Stops.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson Stops's Google reviews

Questions about Jackson Stops London

Has Jackson Stops won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.

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