Trusted Agent profile · London

Jackson Stops London reviews

★★★★★ Excellent

820 reviews across 2 platforms

16 Sussex Street, London, SW1V 4RW

Jackson Stops's office in London, at 16 Sussex Street, is rated 4.8 out of 5 across 820 reviews on two platforms, including 354 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

354

Reviews on Google

This office

Trustpilot logo

466

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Jackson Stops, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Have recently experienced outstanding…

Have recently experienced outstanding service from Jackson Stops in Woburn. Anthony, Neil and Tracy were all superb. Tracy has especially taken the time on more than several occasions to follow up with further information requested on particular properties and general knowledge of the areas we have been looking at which has been extremely helpful. Her professional approach and knowledge is second to none and we would definitely recommend using this agency in future and will use them ourselves when we come to sell again. My husband and I have both worked in this sector so are particularly impressed when we receive such an excellent service and the fact that Tracy went over and above her duties to help us. She is an asset to the company.

Amanda · 28 June 2022

Agent replied · 13 June 2024

Dear Amanda, thank you for taking the time to leave a five star review for our Woburn branch. We're delighted that you did and that you felt you received such superb, professional service from Tracy and the team.

5/5

Trustpilot

Quickly and efficient

We had a great experience with the team during our tenancy swap. The whole process was handled quickly and efficiently, making what could have been a stressful situation feel straightforward and hassle-free.

Kayleigh · 4 July 2026

Agent replied · 24 September 2026

Dear Kayleigh, thank you for your five star review. We will pass on your kind words to Rai.

5/5

Trustpilot

The Jackson-Stops team in Shaftesbury…

The Jackson-Stops team in Shaftesbury were extremely efficient and professional in the handling of our sale as well as being lovely people to deal with. We were so pleased to have chosen them to sell our property, which incidentally sold within a week - couldn't be happier. Many thanks for all your efforts!

Mrs · 12 June 2024

Agent replied · 16 June 2024

Dear Sarah, we're so pleased you took the time to write a review about your experience with our Shaftesbury team, and we are delighted that you found them to be efficient, professional and lovely to deal with. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Jonathan Weeks - Norwich office

We would like to thank Jonathan Weeks for his professionalism and support over what has been a very challenging period trying to purchase our next home. He was so kind and compassionate when our purchase fell through and has kept in touch throughout the period providing us with expert guidance and advice. As soon as something suitable came onto the market he was in touch and even though we didn't end up buying through Jackson-Stops, we would certainly recommend them to anyone wanting a truly professional end-to-end service.

Jennifer · 3 April 2022

Agent replied · 13 June 2024

Dear Jennifer, thank you so much for your five star review of Jonathan at our Norwich branch. We know how stressful moving house can be, despite not selling to you, his expertise and kindness clearly shone through! Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Sienna is for sure the best agent we…

Sienna is for sure the best agent we have dealt with so far. She is very proactive, professional and problem solver, someone every company should consider to have in its team. We had a previous bad experience with another agency and she immediately decided to help giving us the right advices not to loose the property we liked. She did her best to deal with the documents quickly although some delays in terms of burocracy. We really appreciate her hard work, her efforts and her ability to act promptly. Well done!

Cristina · 1 April 2022

Agent replied · 13 June 2024

Dear Cristina, thank you so much for such a glowing review, we're delighted our communication, experience and hard work shone through! Best wishes from us all at Jackson-Stops.

5/5

Google

Great experience! Sasha was incredibly helpful - can’t recommend them enough!

Filippo · 16 November 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Customer Service Management Agency

Dealing with Peter Boguszewiczfrom the Managing Agency has been a pleasure. He was professions and well informed. It was great that Peter was very attentive to our queries and happy to provide info we were not aware of - as well as prompt follow up responses.

Ezzie · 19 September 2024

Agent replied · 22 October 2024

Dear Ezzie, thank you for taking the time to leave a five-star review for Peter and the service you received. We are pleased to hear that you were dealt with promptly. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Great service

We appreciated the fast responses and the solution oriented approach of the team. Everyone was very kind and helpful.

Claire · 15 September 2026

Agent replied · 24 September 2026

Dear Claire, thank you for your five star review of Jackson-Stops and we are delighted to read about your positive experience.

5/5

Trustpilot

A huge thank you

A huge thank you to Neil at the Woburn branch of Jackson-Stops - the sale of our house was not straight forward but he was incredibly patient in getting it over the line! During the viewings process he gave us great feedback, always followed up and discussed options with us. When we then had multiple offers, he guided us on the best way forward and then when it came to the actual sale process, he had the patience of a saint. Would wholly recommend!

LD · 18 February 2022

Agent replied · 13 June 2024

Thank you so much for your kind words and five star rating. We really appreciate you taking the time to share your experience with us, and we agree, Neil is a true asset to our team! Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

The best in the business

As seasoned house movers we have experienced estate agents across the range. Ria and James from Jackson-Stops North Devon are without a shadow of a doubt the best there are. We have never worked with such a professional, efficient and caring team. Their recommended photographer was exceptional, and they worked with us to produce a really beautiful brochure, presenting our home at its absolute best, resulting in 125 enquiries, and several offers, which they helped us to decide upon, resulting in progression to a successful sale, despite a very long wait for our buyers. When things got a bit tricky in the lead up to exchange, Ria was right there easing things along with the legal teams and the other estate agents in the chain, whilst communicating fully with us and our buyers. Jackson-Stops North Devon are the best in the business.

Twizzle · 17 February 2022

Agent replied · 13 June 2024

Dear Twizzle, thank you for your heartfelt review. We know how hard Ria and James work and are delighted their expertise and diligence shone through for you. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

We moved from Northumberland to Devon and dealt with Ria at Jackson Stops

We dealt with Ria at Jackson Stops, at what was a very busy time for estate agents at the end of the stamp duty window. She and her colleagues were excellent. First class communication skills and a diplomatic go between. A great balance of friendly and professional and happy to go above and beyond. An offer to save us an extra 30 miles drive at the end of our move by delivering keys rather than making us collect was very kind. I’ve dealt with many agents over the years. These are among the very best.

Mr · 1 February 2022

Agent replied · 13 June 2024

Dear Mark, thank you for taking the time to leave such a glowing review of our Barnstaple team! We're delighted Ria's professionalism shone through. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Best Lindfield estate agent

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of sale - it took less than 8 weeks from the start of marketing to exchange and a further 2 weeks to completion which smashed our expectations.

PHILIP · 26 September 2025

Agent replied · 2 June 2026

Dear Philip, thank you for your five star review of Jackson-Stops and we delighted to read about your fantastic experience. With best wishes from Jackson-Stops.

5/5

Trustpilot

Ideal letting agents - knowledgeable, efficient and good value

I started renting my first property in 2019, with Simon Roberts of Jackson Stops as my agent. Simon vetted and found me good tenants, he dealt rapidly with any household issues and managed all aspects of the let. He was also a font of knowledge. I learned so much, and my experience was so positive that I invested in another property. Again, Simon was invaluable with advice on properties to consider, and those to avoid, getting tenants and managing the let. Their charges are reasonable, and I'm now looking to expand my portfolio further. Thoroughly recommend.

G · 10 January 2022

Agent replied · 13 June 2024

Thank you for taking the time to write such a glowing review of our Woburn lettings team, highlighting Simon's professionalism, knowledge and expertise. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

My Experience with Jackson Stops.

My Experience with Jackson Stops in Hale Cheshire is excellent, they are the only estate agent I would recommend. They are professional, personal and efficient. To a degree top of the league as far as Estate Agents are concerned. Its a pleasure dealing with them and especially the expertise of Anthony. I recommend you call them for selling or buying a property.Jaki Boyle.

Jaki · 15 September 2023

Agent replied · 13 June 2024

Dear Jaki, we're delighted you left a review for our Hale team and we're pleased to hear that they are the only agent you would recommend. With best wishes from everyone at Jackson-Stops.

5/5

Google

The team at Jackson Stops Pimlico have always been super helpful, professional, and provide a very personalised customer experience. Honey has helped me recently and she really went out of her way to make things happen in a very kind and professional way. 5 stars from me!

Dr · 16 February 2026

Agent replied · 16 April 2026

Dear Michael, Thank you for your kind comments regarding Honey and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

Toby & Guy in Mid Sussex - Top Team

Toby, Guy and their whole team in Lindfield (Mid Sussex) Jackson-Stops provided an excellent value for money service for us, which completely took the stress out of selling the property. Their friendly advice was invaluable and once we had a buyer and most agents think their work is done Toby went into overdrive, liaising with all parties as well as third parties to smooth the process, right through to completion. Top team, highly recommended.

Stephen · 9 September 2022

Agent replied · 13 June 2024

Hi Stephen, we are so pleased to hear you felt the service you received was excellent value for money, and that our Mid Sussex team took away the stress for you. Best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

New property management team is very helpful

They had some changes in the team, so we had our ups and downs but since Sylwia Chlopek (property manager) joined the team the experience is always very positive. Great communication, never leaves you hanging and super professional.

D · 23 April 2026

Agent replied · 24 September 2026

Thank you for your five star review of Jackson-Stops.

5/5

Trustpilot

Fantastic from start to completion!

I cannot Thank Lottie enough for her dedication of the sale of our home, from the very beginning to the completion, the communication was outstanding, the marketing of the property was amazing and our house sold within just 2 days of going on the market.I have brought many properties over the years and used other agents before, but I would never use another ever again. Lottie was spectacular and is a credit to Jackson-Stops of Newmarket...... we need more Lottie's in this world. 10/10 Thank you Lottie 🤩

Philip · 3 November 2021

Agent replied · 13 June 2024

Dear Philip, thank you for taking the time to write such a glowing review of our Newmarket team, highlighting Lottie's professionalism and effectivenes in particular. Best wishes from us all at Jackson-Stops.

5/5

Google

Jackson-Stops Pimlico has helped me massively in the search for a flat in the area. As soon as we showed interest in a flat, they worked tirelessly and efficiently, helping solve any issues or answer any questions as soon as possible in a polite manor. Hamish Gibson was especially helpful and very easy to work with, I would highly recommend him as an agent!

Aizhan · 26 July 2023

Agent replied · 20 June 2024

Dear Aizhan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Thank you all so much for such a…

Thank you all so much for such a thoughtful momento and for working so hard to secure the sale of our house. We are recommending you to everyone!

AMM · 3 July 2026

Agent replied · 24 September 2026

A wonderful five star review - thank you!

5/5

Trustpilot

Professional, Straightforward & very Responsive

Professional, Straightforward & very ResponsiveAs buyers, we were impressed that Jackson-Stops Barnstaple were, unfailingly, all of the above. They struck a great and hard to strike balance of working for us as buyers and their original client, the vendors. We made it clear that we had a looming stamp duty deadline and they clearly worked hard to help us meet it. Particularly of note is how very responsive they are, which really help to speed the process.A very pleasant transaction and thanks gain for helping us meet that deadline.Impressed by the service we enjoyed and would be pleased to deal with the Jackson-Stops Barnstaple team again.

Tim · 20 October 2021

Agent replied · 13 June 2024

Dear Tim, thank you for sharing your experience of our Barnstaple team, it's clear their hardworking and professional approach to business shone through for you. Best wishes from us all at Jackson-Stops.

5/5

Google

Dealt with Hamish and Harry. Both incredibly helpful from start to finish. Hamish in particular managed to help us get the deal across the line with a tight deadline. Attentive, knowledgeable, understanding and patient. Many thanks for all the help

Cameron · 7 November 2024

Agent replied · 24 December 2024

Dear Cameron, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

5/5

Trustpilot

A rarity - an honest and efficient estate agent

Anthony was brilliant. Throughout the process he was friendly, helpful and honest. He was knowledgeable on our property, the area and the market. And he was great to work with. Having spoken to a lot of agents during our search he is everything that you don't associate with estate agency. I would thoroughly recommend him to anyone looking for an agent.

Simon · 26 September 2023

Agent replied · 13 June 2024

Dear Simon, thank you for your review. It's wonderful to hear about your experience and we're pleased that you felt the service you received was friendly, helpful and honest, and that you recommend our services. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Anthony Jevens and his team at…

Anthony Jevens and his team at Jackson-stops Hale sold our home quickly and efficiently. But they did much more than that. They took all the worry and angst out of whole process. They found the right people at the right price in a very short space of time. They actually cared about me and my family and they went the extra mile constantly to make sure we were happy and informed every step of the way. We cannot recommend Anthony and his team highly enough. Thank you Anthony.

Ms · 21 September 2021

Agent replied · 13 June 2024

Dear Ms Maclure, we are grateful to you for leaving such a touching review of our Hale team, highlighting their professional and dedicated service. We will make sure your feedback reaches Anthony. Best wishes from us all at Jackson-Stops.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Jackson Stops's Google reviews

Questions about Jackson Stops London

How many reviews does Jackson Stops London have?

Jackson Stops's London office has 820 reviews across two platforms: 354 on Google, 466 on Trustpilot (across the whole business).

What is Jackson Stops London's rating?

Jackson Stops London is rated 4.8 out of 5 across all 820 reviews, and 4.9 out of 5 on Google from 354 reviews.

Has Jackson Stops won any awards?

Yes. In The Trusted Agent 2026 awards: Jackson Stops, London won Gold.

Where is Jackson Stops's London office?

Jackson Stops London, 16 Sussex Street, London, SW1V 4RW.

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